Customer Reviews for U-Haul Moving & Storage of New Port Richey

2,181 comentarios

5631 US Hwy 19   New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

(727) 842-8415

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(727) 842-8415

5631 US Hwy 19
New Port Richey, FL 34652
(Hwy 19 & Cross Bayou)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Rating:
3.0

They guys was nice in the front desk but the storage building had a urine smell as soon as you go into the building witch was horrible. Also the light was out for over a month. On my move out date I asked for someone to fix it because I couldn't see while taking my stuff out and the lady told me to that i could crop open the side door because they didn't have anyone to fix it. Witch led me to I used my phone light to move my stuff out because the side door open did nothing for lighting up my unit. Not to mention all the spiders and moths in my unit witch I could of easily got bit by something not being able to see good what I was putting my hands on. So I would never recommend anyone to keep their stuff at this place. Nice staff but not sanitary!

Jaritza B.  |  Overall Experience 
Rating:
5.0

I did have to drive to 3 different locations before they finally got my reservation right when I did it right at the store on old 54 they reserved it at the on on 54 they didn't have it they but still sent me with the reservation when I got there they had to find me the trailer at the location on 19 and they helped me so much on 19 and I finally got one but It would have been nice to have at the time I needed it..

heidi D. 
Rating:
5.0

Customer did not leave a comment.

Albert O. 
Rating:
5.0

Customer did not leave a comment.

Lorna D. 
Rating:
5.0

Very helpful in addressing and correcting the error made at the pickup location.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Sound insulation in cab. Insulate floor from heat, my water and pop were above warm and just below hot. My feet were sweating. Electric windows and mirrors. Backup camera and beeper.. Cruise control for better mileage.Allow 1st day for loading before counting return date.

David S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The staff was great and knowledgeable

Frederick Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich M. 
Rating:
3.0

Showed up about 10 minutes before they opened, was going to park trailer and leave, some guy came out and had an attitude problem. wouldn't recommend you come to this location the staff are rude. Will find a different location for my move this upcoming weekend.

Christopher R. 
Rating:
5.0

Both gentleman in the office were great! We put the reservation in 10 minutes before picking it up and everything went so smoothly. The pickup and drop off for trailers was so easy. Definitely would go there again and highly recommend.

Melissa W. 
Rating:
5.0

U-Haul personnel were helpful and friendly and the equipment was excellent

Arthur B. 
Rating:
5.0

Most professional UHaul I have ever been to. A pleasure.

Bart B. 
Rating:
5.0

Friendly helpful staff, smooth pickup and drop off.

Patrick V. 
Rating:
5.0

The lady who helped was very kind and professional.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Sage H. 
Rating:
5.0

Customer did not leave a comment.

Randall D. 
Rating:
5.0

Thanks so much for all your help. The staff was kind and friendly and very helpful. I will definitely recommend your facility to all my friends and family.

Darlene p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cecilia M. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Peggy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

I have rented from this location 3 times and every time I get wonderful service

Vernon K. 
Rating:
5.0

Customer did not leave a comment.

denise M. 
Rating:
5.0

I lost my keys while there and they were helpful and patient until I found them. Great people.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Very nice and efficient staff. They helped me and my two kids get a trailer with no stress or problems. I will definitely be coming back to this location.

Matt G. 
Rating:
5.0

Look into possible internet/ server issues and Give Alyssa a raise! Both the other customers that walked in well after me and other staff were polite but frustrated. Alyssa stepped up. Got all customers moving and changed the mood of the store within a few minutes. Very professional and a good leader

molissa S. 
Rating:
5.0

Customer did not leave a comment.

George W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Alyssa and Robert were awesome!!!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Not the reps fault but U-Haul had wrong address for my drop off location. Link given took me to a completely different location.

Karl K. 
Rating:
5.0

The two ladies at this location was great to deal with about the Uhaul. What a great team to help me. Cudos.

mary C. 
Rating:
3.0

The drop off location was fine; however, we ended up having to drop off after hours. I put the wrong fuel gauge during the checkout process and it wouldn't allow me to go back to fix it and we ended up being charged $16.60. I disputed the charge and took a photo of the actual gauge before and after.

tyree L. 
Rating:
5.0

Called to reserve a trailer came in was greeted by Alyssa Bennett who was very nice to work with

Justin C. 
Rating:
5.0

The staff was friendly at pick up and drop off

ron B. 
Rating:
5.0

A number of lights were out on trailer. Great staff, though.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

The staff were very friendly and helpful. No need to change anything. Very positive experience.

Travis W. 
Rating:
5.0

N/A

cindy K. 
Rating:
5.0

absolutely nothing. This location (as well as another nearby location that I've used) is great!

John B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Alyssa was very friendly and thoroughly explained the equipment return process. 10/10.

Jennifer R. 
Rating:
5.0

Alyssa assisted me.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Cora C. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

We made our reservation almost 2 weeks in advance and scheduled our pick up location within a couple of miles from our home. The night before our scheduled pick up I received a phone call, changing our pick up location to one that was within a few miles of our home. Upon arrival on moving day, they informed us that they did not have a 26' truck and that we had to drive 27 miles/45 minutes away to pick it up! Not only did this delay our move significantly, but with gas costing us $4.59 a gallon, we were told that they couldn't do anything about it, and we had to absorb the additional gas cost as well. However, they did extend our rental 100 miles and 1 day. So, after we paid $1500 for the truck rental and $1000 in gas, we were still charged an additional $15 for gas once we returned it even though we made sure that the gas was EXACTLY where it was when we picked it up. VERY DISAPPOINTING! We would actually give UHaul zero stars but the pick up location did do a good job and since I am sure that they would be the ones to get the negative review, I went with 3 stars. The truck had terrible brakes and an extremely rough ride. It sputtered and had a very hard time getting up to speed (with and without it being loaded). Overall, the whole experience from UHaul was not a good one!

Kara M. 
Rating:
5.0

Third time dealing with them. Very professional.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Nicole (Nicoly)? Was a great representative both checking me in and checking me out at the end of the rental. Very professional yet, personable at the same time. Great experience. 3rd time renting or returning at this location.

James B. 
Rating:
4.0

Customer did not leave a comment.

Valerie F. 
Rating:
2.0

The trailer I rented had not been cleaned out from the last customer, still had dirt and leaves in it. The running lights did not work on the trailer when the vehicle headlights were on, but the brake lights and turn signals did work. The associate the hooked up the trailer did not secure the trailer to the hitch on the truck and when I took off it fell off the truck before got out of the UHaul parking lot. For the first time in going to this location multiple times in ten years, they not only took pictures of my drivers license but then demanded the name and phone number of someone they could call right then to verify that I was who I said I was. If my drivers license is good enough to get me on an airplane at an airport it damn sure should be good enough to rent a trailer.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Martha L. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

Phyllis W. 
Rating:
5.0

Fantastic customer service

Caroline M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Both locations were very friendly and knowledgeable about the equipment. The personnel went above and beyond my expectations. U-Haul should supply lubricant for ratcheting devices at locations.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Alissa was awesome!

Frank A. 
Rating:
5.0

Nice people

Jim C. 
Rating:
5.0

I did not catch her name, but the young lady who checked me in was extremely friendly, knowledgeable, and professional.

Jon S. 
Rating:
5.0

Very easy to rent, no hassles, quick rental and great friendly staff. Thank you!

Donna M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
4.0

The running lights on the trailer did not work(but it was clean and well maintained other than that), they handled that nicely with an extra day with the rental for free. However, we were then charged for a three day rental that we only had for a day and a half total, then had to call a corporate number to get it fixed and a very nice lady was able to do the refund.

Shannon H. 
Rating:
5.0

Keep up the good work.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

Darius B. 
Rating:
4.0

Customer did not leave a comment.

JUAN J. 
Rating:
4.0

Dropped off after hours.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

FRIENDLY AND PROFESSIONAL. HIGHLY RECOMMEND.

KEITH A. 
Rating:
5.0

Tell them how to use/release the parking brake on the vans.

jj D. 
Rating:
5.0

Customer did not leave a comment.

Jary I. 
Rating:
5.0

Very friendly staff

MARK R. 
Rating:
5.0

Everything went smoothly. Diana at the New Port Richey office was very pleasant and helpful.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
3.0

Be nice if the gas tanks started out full so customers can return full.

Tom R. 
Rating:
5.0

Everything was well in order

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Joan M. 
Rating:
4.0

This location has been there for many years.It really needs more space. Tim was very helpful and knowledgeable.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Clearance lights needed maintenance.

Scott N. 
Rating:
5.0

Excellent customer service

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The staff at the returning U-Haul operation were extremely pleasant and easy to work with!

Cameron L. 
Rating:
5.0

We also use this location and they have always been great to work with!!

NathanMillerJr M. 
Rating:
5.0

Customer did not leave a comment.

EllieEarl L. 
Rating:
5.0

Everything was quick and easy. Alyssa provided great service and was extremely helpful! Thank you!

Kristen B. 
Rating:
5.0

Easy to rent and equipment was great the owner bent over backwards to help us out when are connector did not work he was friendly and professional I would recommend this location to any one I know I had rented a truck a few days earlier and head a great experience as well

john R. 
Rating:
5.0

Dealt with Timothy Taylor both on pick up and drop off. He was great and very informative. Even got him to crack a smile.

PAUL F. 
Rating:
5.0

Just keep with the good work. The

EVERETT N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

GARY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis H.  |  Overall Experience 
Rating:
5.0

Staff was helpful and very friendly. Having to move is not always the best experience but your staff helped to make it more comfortable. Thank you

Lewis H.  |  First Impressions 
Rating:
2.0

Customer service is horrible!!!

Dana R.  |  Overall Experience 
Rating:
5.0

I was very satisfied with my storage unit, and UHaul staff

ARLENE L.  |  Overall Experience 
Rating:
3.0

this places has issues with too many trucks and no room to drive around without hitting something

GARY F.  |  Overall Experience 
Rating:
1.0

The A/C, was down to much! I had issuance, and never coveted anything! Half the time I would go in! No A/C at all! So 1/4, of my stuff I had to through away! Insurance, never helped! Said it was something, on my end! I paid for a year, with insurance! And got nothing!

Christopher E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary j.  |  First Impressions 
Rating:
4.0

Only the owner helped me get the boxes in my car. Made 4 different trips there for more boxes and tape

Jan V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niccola N.  |  Overall Experience 
Rating:
3.0

The price went up twice within a year and I felt like that was too much too soon. Also, I feel like I should not have to pay extra to access the site after a certain time. If I have a unit there, I should be granted access at any time and not be charged. That's why I left after a year of renting.

Robert B.  |  Overall Experience 
Rating:
3.0

There was a leak into my unit destroyed some valuable items of mine in unit 1103. Got an email stating that they/you were raising the rates on the unit because they/you hold high standards and in order to continue those standards they/you had to charge more. If I could go back I wouldn’t think you needed half the charge to upkeep the facility from what I saw and take this as a marketing skeem/scam. Highly disappointed with the facility and would rate this facility average or below.

Joshua A.  |  Overall Experience 
Rating:
5.0

Tim was amazing till the end !!

Jimmy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia R.  |  First Impressions 
Rating:
3.0

The late payment policy sucks enough I will never use a facility with policy such as uhual's again.

BRITTANY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Overall Experience 
Rating:
1.0

We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

I love uhaul.

John G.  |  First Impressions 
Rating:
3.0

The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.

ARLENE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio R.  |  First Impressions 
Rating:
5.0

Very friendly staff

Jimmy P.  |  First Impressions 
Rating:
5.0

Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!

Jeremy R.  |  Overall Experience 
Rating:
1.0

After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propan

THOMAS F.  |  Overall Experience 
Rating:
5.0

Danny & George did a great job, will use them again

BARBARA G.  |  First Impressions 
Rating:
5.0

Robert was a pleasure to deal with.

deborah w.  |  First Impressions 
Rating:
5.0

Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.

Benjamin M.  |  First Impressions 
Rating:
5.0

Staff was friendly, quick and efficient. I would recommend them.

Yvonne P.  |  Overall Experience 
Rating:
4.0

Convenient location.

Henry R.  |  Overall Experience 
Rating:
3.0

Tim was nice but between answering phones and people in the lobby he was busy and could use some help

Beth B.  |  First Impressions 
Rating:
5.0

Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was super

REBECCA W.  |  Overall Experience 
Rating:
5.0

Nice people, great customer service!

chris s.  |  First Impressions 
Rating:
5.0

I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.

Angela S.  |  Overall Experience 
Rating:
5.0

Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highly

RIGOBERTO V.  |  First Impressions 
Rating:
4.0

I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.

GENE M.  |  Overall Experience 
Rating:
4.0

My move out was very easy and without stress.

Kelly T.  |  Overall Experience 
Rating:
4.0

The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superior

Valerie W.  |  Overall Experience 
Rating:
5.0

GREAT place for storage

Dominic C.  |  Overall Experience 
Rating:
5.0

I used this storage unit for 4 years and never had a problem.

CHRISTA C.  |  Overall Experience 
Rating:
3.0

The u haul facility here was average , but the staff could be much more friendly to the customers.

robert b.  |  Overall Experience 
Rating:
5.0

Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.

Scott D.  |  Overall Experience 
No reviews have been submitted for this location.

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