Customer Reviews for U-Haul Moving & Storage of Naugatuck

1,227 comentarios

799 New Haven Rd   Naugatuck, CT 06770

(203) 490-4111

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 490-4111

799 New Haven Rd
Naugatuck, CT 06770

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The personnel were fine - friendly and responsive. The truck was not road safe. The transmission was shot - struggled to get into next gear and would randomly downshift even at low speeds. The suspension and alignment were terrible. It was extremely difficult to stay in lane. We had to cut trip short and bring everything back home and unload. It was a nightmare of a trip - and we lost several hours in what should have been an easy drop off and pick up trip.

Eric P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salvatore O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

Great experience! The staff was helpful and knowledgeable about our needs. Epic truck rental! So easy to navigate the website and make our reservation. Would absolutely recommend to anyone looking for a rental

Roberta L. 
Clasificación:
5.0

I can't say enough about Shawn Buell the manager . He was great and very helpful throughout the whole process . I will never go to another u haul other than Naugatuck. I will send everyone I know there . Very clean establishment, very kind employees.

Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
4.0

The A/C kept shutting off and drivers door wouldn't stay latched

robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Sean and his crew are consistently friendly, efficient and accommodating, a BIG Plus in my book as a business customer!!

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA K.  |  Overall Experience 
Clasificación:
5.0

More staff

Takki L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

The location service was excellent! The young man working the evening I returned the truck saved the day by finding my keys! Please give him a huge raise, he was kind, and even left the station to come check the truck! Please note the steering on my truck needs an alignment and the column is definitely loose.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra M. 
Clasificación:
4.0

Steering wheel litle loose, engine not so strong. I own 01 14 feet box, i know.

Rildo C. 
Clasificación:
5.0

Quick and easy to make reservation online, truck was ready for pick up an hour and a half later. Excellent customer service after returning the truck as well!! Overall extremely satisfied and will recommend this location to others!!

Jessica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

william F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Taiquan C.  |  Overall Experience 
Clasificación:
5.0

Great experience

John R. 
Clasificación:
5.0

Mr. Shawn buell the general manager is a pleasure to deal with him, he knows how to deal with customers in a caring manner, to bad that uhaul doesn't have more like him?, this way uhaul can make it's Competitors file for bankruptcy!!!

MUHARREM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa S. 
Clasificación:
5.0

Bathroom could be better. Closing early on Sunday isn't convenient if that's your only day off.

Ryan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C.  |  First Impressions 
Clasificación:
5.0

I had no issues. Staff and equipment (15 ft. truck) were excellent.

Gary F. 
Clasificación:
5.0

Very helpful and friendly. Thank you Shawn!

Mark H. 
Clasificación:
5.0

Experience was great. In my opinion nothing could be improved.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelaine B. 
Clasificación:
5.0

The best service, professionalism and respect

LEURIALFONSO M. 
Clasificación:
5.0

Moving crew company was not acceptable. I will use professional moving crew next time.

Andrew K. 
Clasificación:
5.0

move in, storage and move out were easy and we truly recommend tthem

William M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

william K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

All was so good

Damon D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose E. 
Clasificación:
5.0

Shawn is very friendly and helpful.

Deirdra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMONB B. 
Clasificación:
5.0

Problems did occur . The Naugatuck manager made it right.

stuart K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Manager Shawn was a big help

Keith M.  |  Overall Experience 
Clasificación:
5.0

All the staff was super friendly and professional. Jacob and Devron answered all my questions and explained the swipe card process. I didn't need storage for long but the facility was super clean, plenty of lighting and I was super impressed with how clean the bathrooms were. I'll definitely recommend UHaul to my family and friends

Robert H.  |  Overall Experience 
Clasificación:
5.0

The service was professional, helpful, courteous. They were very nice to the customer.

Cherry R. 
Clasificación:
5.0

The manager is A professional at what he does

MUHARREM M. 
Clasificación:
5.0

I can't express enough how helpful the gentleman was I was working with at the Naugatuck location. I wish I could remember his name. We returned the truck and trailer on June 26th. He was very friendly and had exceptional customer service. Great guy and he even had relatives in the area my wife and I came from. What a small world! Very pleased with the Naugatuck location.

Wyatt N. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

I was able to book the 20 foot truck however it ended up not being available except for an hour away from me. This made a an extremely complicated and time consuming pick up involving me driving 2.5hrs to get the truck. When i asked why this happened the staff was extremely rude and snippy to me, telling me they have me the last one in state and weren't willing to have someone bring it to the location nearby my house. I was very dissatisfied with this service as it's not my fault it let me book the truck (staff told me it shouldn't have let me book that far in advance and made it seem like it was my fault that i couldn't get a truck nearby because i was proactive in planning)

Nicholas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara H. 
Clasificación:
5.0

Staff was helpful, attentive, and kind.

Tracey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin D. 
Clasificación:
5.0

The team that was working together today was excellent. They met and exceeded all expectations thank you!

dawn P. 
Clasificación:
5.0

Glad to make business with U-Hall

LUIS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan m.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Frank S.  |  Overall Experience 
Clasificación:
5.0

Sean was especially helpful and even lined us up for coming in for a truck rental this Friday. Both Casper and Jacob were very helpful and cordial while signing us up for a 12:30 pm appt to pick up a rental truck Friday.

Janet S.  |  First Impressions 
Clasificación:
5.0

Thank you Sean

Robert L.  |  Overall Experience 
Clasificación:
4.0

Nothing they were great!!

Guy B. 
Clasificación:
5.0

Pick up was quick and easy, truck was clean and worked well, drop off was smooth. It was a very good experience.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

patty C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale O. 
Clasificación:
5.0

Team was very helpful and friendly Asked about my experience and how the truck ran for me

Melanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

I was seeking information about insurance beyond the Safe-Move insurance. I was using one of the moving company's that I found on your website. I am 67 years old and I was also using one of their drivers to drive the UHAUL truck for the move. I asked if there was an accident where the truck hit another car/people, who was responsible. Me or the Moving company driver? Several of your staff told me different things. Some didn't know. One told me that the driver of the moving would be asked submit his license to UHAUL before the move and would be responsible. But when the time came, and I asked them to take the driver's license, they said they would not and that they had my license. I am not disputing your regulations, but only that I wish I had received a knowledgeable accurate answer that was consistent among your staff. It would have helped me make a better decision for myself. Otherwise, it is an exceptional service, and it is a terrific solution to moving.

Lynn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcangelo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eghwubare O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
5.0

Shawn went above and beyond to accommodate my need for truck and equipment. He was very helpful and great to work with.

Nancy L. 
Clasificación:
5.0

Excellent services. Friendly and accomodating

barbara L. 
Clasificación:
3.0

I paid for furniture pads but none were in the truck

Richard G. 
Clasificación:
5.0

Very pleased with whole process

kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
4.0

Both check-in and check-out were completed quickly and professionally. The staff was very courteous and provided very good customer service.

Donald M. 
Clasificación:
5.0

Great customer service and very personable employees I highly recommend.

epifanio E. 
Clasificación:
5.0

Bueno

trushikkumar P. 
Clasificación:
5.0

Sean was outstanding as was his staff!

Thomas S. 
Clasificación:
5.0

Everyone from both locations,Naugatuck and Meriden,very professional and a pleasure to do business with.They all deserve raises and promotions.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly N. 
Clasificación:
4.0

Have more trucks available for few days of work

Danny R. 
Clasificación:
5.0

Do the same.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G. 
Clasificación:
5.0

I was very pleased with all phases of the process! I was able quickly reserve a truck, pick it up and return with little effort. Using Uhaul made my move simple. The Naugatuck Team was awesome

Dave V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

I liked the truck I rented. Slight issue I wasn't aware of until I drove away and found out that was the last pickup truck in the lot. The vomit smell I really had a problem with. The customer before me I believe tried to hide it. I called 3 times to rectify the problem. I was told there would be either a professional courtesy or credit due to the problem. I'm renting another truck at your Woodbury, CT location today. I was told I would get a call or an email rectifying the issue. Have not heard back on how this is going to work today. I'd really appreciate a call asap. Thank you very much.

Tribury L. 
Clasificación:
5.0

I couldn't get your drop off page to work, it wouldn't find my location even after allowing the site permission. So I just took pictures of everything that the sire showed incase there was any discrepancies.

phillip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

No improvements needed, easy rental was in and out quickly

richard T. 
Clasificación:
5.0

Great staff at the Naugatuck CT location.

robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

I only rent from Naguntuck location. The guy who helped us was very helpful

Rim F. 
Clasificación:
5.0

Nothing I can think of

Roy G. 
Clasificación:
5.0

Your representatives are very knowledgeable upon renting your vehicle and any services I may need

sonja B. 
Clasificación:
5.0

The pick up and drop off process was easy and quick but when I received my receipt, it stated that I was charged $96.80 for fuel on a 9 mile trip! I called customer service and did receive a refund but that's a BIG mistake to make.

Francis S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeffery D. 
Clasificación:
5.0

Great location , Great staff , very smooth transition!

Darlene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis F. 
Clasificación:
5.0

Nada

robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
5.0

Nothing everthing went smoothly and staff was very friendly

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN S. 
Clasificación:
5.0

Professional and friendly service

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice M. 
Clasificación:
5.0

Everything was excellent except anyone can get in through the automatic doors and almost everytime I opened my units an alarm went off.

Carol S.  |  Overall Experience 
Clasificación:
5.0

Excellent staff Clean facility Will definitely use again if needed

ROBERT D.  |  Overall Experience 
Clasificación:
5.0

Can I get a text confirmation the I got my 100 doll back for the deposit and the credit for 10.00 dollars

damaris r.  |  Overall Experience 
Clasificación:
5.0

We had this storage space for a year and it was always clean and the staff was great. I would highly recommend them....

Joann H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jewell k.  |  Overall Experience 
Clasificación:
2.0

My wife and I booked our storage unit and purchased a lock prior to showing up the first time. To be honest the staff was extremely difficult, couldn't find a reservation, didn't explain the key card and entering and exiting the facility or anything else to us. I have no complaints about the facility itself however the customer service left much to be desired.

Jason L.  |  First Impressions 
Clasificación:
5.0

Best storage place around!! Staff sre the best and should get a pay- raise!!!!

dean t.  |  Overall Experience 
Clasificación:
5.0

My initial interaction with the person taking care of me was a little less than satisfactory then a second person came along and took over the process of what the first person started and that's where things got mixed up! But when I returned to get things straightened out the guy Eli who helped me was very professional and extremely helpful! Meanwhile he was working alone and multiple customers to take care of..

Brandi C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa d.  |  First Impressions 
Clasificación:
5.0

I recently got a storage unit in naugatuck on new haven rd..and the 2 people that helped me Chelsea and Raymond where very helpful and extremely friendly and knowledgeable.i enjoys my experience at that location and would 100% recommend it to anyone..

STEVEN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dritan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brandan f.  |  First Impressions 
Clasificación:
2.0

I called several times about a bill, I had moved and the day I went to get my stuff I was told to come back in after to close it out so I went back into store and no one was around so I waited finally I left. I called both the location where my stuff was and the headquarters and I still got charged for a few months now I owe them over 800$. This is crazy. I had no stuff being stored and and I notified them multiple times and then they still charged me so I called again and left messages and no one called back.

matt r.  |  Overall Experience 
Clasificación:
5.0

Chelsea was great to work with. We had a positive experience.

Cathleen Micheal M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diane l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cameron n.  |  First Impressions 
Clasificación:
5.0

Friendly people

randy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathleen Micheal M.  |  First Impressions 
Clasificación:
4.0

Drive in garage load and offloading area needs cleaning.people dumping their garage in the loading area.also bathroom toilet seat needs replacement.

andy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elena t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  First Impressions 
Clasificación:
5.0

The staff here are great and extremely helpful. The store is always organized when I come in to pay a bill, access my storage unit, etc. I am extremely happy they take the COVID guidelines very seriously to keep the community safe. Great job, keep up the work and keeping us customers safe and happy during these pandemic times.

NYGIL C.  |  First Impressions 
Clasificación:
5.0

MERRY 🎄 CHRISTMAS

jessica g.  |  First Impressions 
Clasificación:
5.0

Thank You especially the Managers & Staff @ Locations. Happy Holidays, Deb Bousquet

Deborah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne C.  |  Overall Experience 
Clasificación:
5.0

Loved the blue hair!

Richard M.  |  First Impressions 
Clasificación:
2.0

The facility itself was very clean. The problem lies with the staff. There have been times when I have stood there while the employees argued about who was going to wait on me. One occasion I went in and the back door was open and there was a stench of marijuana. The final day my Son used his debit card to secure the truck but was assured that when the truck was returned I could pay cash for the truck and they would release the hold on my Son's card. It did not happen, then charged my Son's card and mumbled something about not being able to fix it. I'm glad I'm done with my storage units. I had four total at one time. I would go to another U-Haul facility in a different town.

bonnie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele D.  |  First Impressions 
Clasificación:
1.0

I was the wrong person to send this to. This place SUCKS!!! I was the first person to ever rent from this place. They were still in construction. Twice I paid late fees and told them I was done and then I still get notices. They say I still owe 1500.00. It's been empty for months. Customer service they have none. Go take your business somewhere else. I wouldn't let my worst enemy go there

Seth B.  |  Overall Experience 
Clasificación:
4.0

N/C

Sean M.  |  First Impressions 
Clasificación:
5.0

Associates were friendly and good at their job.

Keith P.  |  First Impressions 
Clasificación:
3.0

When I checked in, the manager who was at the desk was too busy handling a personal matter with another employee (boyfriend possibly) to provide me with accurate information. I had to walk back in to get more details on where to enter and on the size of my storage unit. Then later that night I arrived 3 minutes after access hours, but thought I could still enter where she indicated on the map "AFTER HOURS" entrance. That was NOT the case at all, so I had to call and be on hold for 30 minutes until I was finally helped by Wanda_fauber@uhaul.com. She was wonderful; however, if I knew the management was so aloof and unconcerned, I never would have stored my belongings at that facility on New Haven Rd. Naugatuck, CT.

Melanie S.  |  First Impressions 
Clasificación:
2.0

The storage unit that I rented was great and very convenient. The experience I had renting and using that unit would be 5 stars. However, I had a huge problem with getting my UBox from this facility. It was stored there while I was moving and when I needed to get it, I called and reserved a trailer hitch to move it. It was confirmed to be reserved for me at 5pm a few days later. When I got there right before 5pm, they told me they had run out of trailers and that they'd have to go get some from the Waterbury facility, and that it would be only half an hour at most. I went back and checked at 6pm, an hour later, and they still hadn't even left to get them yet. My trailer didn't even arrive until 7:38pm, then they didn't have the tools to hook it up to the UHaul trailer hitch that I have on my car, so they told me I had to rent one of their trucks to tow it. So all in all, $80 to rent a truck and 3 hours later than my reservation, I could finally tow my UBox to my new home. The staff seemed completely apathetic to my situation and dragged their feet the whole time. I honestly think they were waiting until 7, when they closed, to go get the trailer, hoping I'd be gone by then. But I really needed to move that day and unfortunately had to work into the night because of the delay. That is what makes my experience below average. I would rate it poorly, but I am taking into consideration the positive storage unit experience as well.

Meredith G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michaels S.  |  Overall Experience 
Clasificación:
5.0

Heather at the call center and Chelsea at the local UHaul were amazing to work with.

JEFF C.  |  First Impressions 
Clasificación:
5.0

The manager.. (Chelsea ?) Was amazing! She knew what she was doing, was polite , and accommodating.

DONALD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K.  |  Overall Experience 
Clasificación:
5.0

Thank u Very good place and good staff

Rita S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jewell k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith D.  |  First Impressions 
Clasificación:
5.0

Awesome employees

laurie m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ASIA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix D.  |  Overall Experience 
Clasificación:
5.0

The girl that works at the naugatuck store was so helpful that I would come to see you for any of my other rentals in the future and she needs to be awarded for a wonderful great job she is doing and she knows what her customers want

Steven P.  |  First Impressions 
Clasificación:
5.0

Everyone is so helpful there. I will highly recommend this facility to anyone. It was a great experience.

amanda M.  |  First Impressions 
Clasificación:
4.0

Chelsea Pierre was super friendly and helpful She was at the Naugatuck location

Albert P.  |  First Impressions 
Clasificación:
5.0

Very friendly staff , customer friendly hours and times to access the units. Very well maintained and carts are always available for your moving needs , super close to my house and extremely easy to setup and rent, have used the location for multiple vehicle rentals since and would recommend that as well. A+ love them !

Robert M.  |  Overall Experience 
Clasificación:
5.0

Employee who served was efficient, helpful and process was fast. However, he was wearing an NRA (National Rifle Association) hat and a t-shirt that said "Guns are my life" or words to that effect. A U-Haul uniform would be more appropriate, everyone is entitled to their own opinions but with all the current political issues and gun violence we found this to be insensitive.

Matthew T.  |  First Impressions 
Clasificación:
4.0

I was very pleased with the storage facility. My only constructive criticism was that it could've been a little better maintained. I came in two days in a row to pick up things and noticed that the rodent traps in the aisle and some stained pillows in the entryway had been there for the same two days. Also, one day I arrived and there were no carts available except mattress carts. Otherwise I had a very positive experience working with the people there; and, I was very pleased with the security.

Robert T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K.  |  First Impressions 
Clasificación:
5.0

They were very patient with my questions and they had no issues with helping me open my unit. These people deserve raises. Idk what you're paying them but it needs to be more.

Amanda V.  |  First Impressions 
Clasificación:
5.0

Chelsea Pierre was very pleasant and professional and made the whole process quick and easy. She explained everything and I'm sure we will have no problems with anything. Thank You, Chelsea

Kevin R.  |  First Impressions 
Clasificación:
5.0

I left all my furniture for 29 days and was always going to the place to organize my things. I have always found it clean and at room temperature thanks to everyone who works at Uhaul in Naugatuck CT

jose E.  |  Overall Experience 
Clasificación:
5.0

Well all was great, the only thing was , they told me I will get first month free witch sounds awesome, but when I claim my free month they told me the rule to get my free month and it was not cool.

Hector G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A.  |  First Impressions 
Clasificación:
2.0

The employees don't really know much. I asked on 4 different times to take my Son off of my account and I wasn't done. They lick my storage units when my account was up to date. They argue about who is going to help when I go into the office, they are outside the back door and they reek of pot.

bonnie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

My name is Franco the unit I have 1226 the is a girl work there she very Nice professional and she help me with Anything the she is a Excellent worker tank you Regard Franco

franco p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Fernando G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth b.  |  Overall Experience 
Clasificación:
4.0

Online request for 10x15 no climate. Billed for 10x15 climate. Otherwise fine service.

Gregory D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C.  |  Overall Experience 
Clasificación:
4.0

"exact" size of unit was smaller then 10x15x8. But I guess I could have measured it my self ahead of time. No major problem.

Carl H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MaryAnn S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

debbie m.  |  First Impressions 
Clasificación:
5.0

nice , clean well lit facility, safe and secure as well

christopher s.  |  First Impressions 
Clasificación:
5.0

A first when I want to the Facility I was Disappointed you comp.system e dint work for days i finely i got a call from the manager store Sasha and she professionally Taking care of the paperwork plus I got the strip card so on the and Everything worked out good tanks to Sasha Tank you Franco Palmieri 👍

franco p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Xylina B.  |  First Impressions 
Clasificación:
4.0

All those rat traps in the hallways alarmed me. I went through everything outside before I brought it back into the house.

Thomas A.  |  Overall Experience 
Clasificación:
5.0

The customer service representatives were very friendly , informative , helpful

Debora V.  |  First Impressions 
Clasificación:
4.0

Had some difficulty. Did not get pass key on first visit. I reserved one 10x10unit. When I came to check out the unit Uhaul reserved both a 10x10 as well as a 5x10. I had that corrected to one 10x10 and when I came to move in the 10x10 unit was given to another person. i finally had to use two 5x10 units. Needless to say this was very inconvenient..

Ron I.  |  First Impressions 
Clasificación:
5.0

What a clean and well lit facility. The bathroom is also spotless. I would definitely store items here again and the new manager Chelsea is very nice and friendly. Gracias.

PAULIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTEL G.  |  First Impressions 
Clasificación:
4.0

My only comment is sending out a late payment notice to everyone on the account when it is only a day late. I get you want to get paid, but send it to me before you send it out to the alternate contact.

Patrick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S.  |  Online Move In 
Clasificación:
5.0

Rep was pleasant and patient.

Joanne P.  |  First Impressions 
Clasificación:
5.0

love their customer service -I rate them with 10 stars

Brenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth C.  |  Online Move In 
Clasificación:
2.0

Very rude manager

Michael c h.  |  Overall Experience 
Clasificación:
1.0

This particular storage unit in Naugatuck is EXTREMELY unprofessional, STAFF (the manager JESSICA and Stephanie) are rude, lazy, and the way they interact with their customers is unacceptable. I have called the Corporate office and upon speaking to them, they agreed about my recent experience as well; telling me that each store is ran different and they are sorry; and that I am not the only one who has been having a horrible experience. Every time I called to speak to them, they lied and gave me the run around, not to mention when we first got the units, they gave us the WRONG one causing the alarm to go off EVERY TIME we went to the units. They stopped responding to my emails, lied, and told me I was NEVER in touch in touch with them. I had to start documenting my conversations with times, dates, and what conversations went on. I will NEVER recommend the Naugatuck unit to ANYONE! On the RARE chance I spoke to a NICE human being over there, it was a man named Anthony. He actually helped and showed some type of human reactions other than clipped tones, huffing, and he NEVER hung up on me. He also LOOKED out together and not sloppy and unkempt like the women who are in charge. If you use this PARTICULAR STORE in Naugatuck, God speed. Document EVERYTHING and I hope you never have to interact with that horrible human being, Jessica. It's all false impressions at the first interaction. Like I said, God Speed.

Vicki N.  |  Overall Experience 
Clasificación:
4.0

Everything was good. I asked in advance about after hours returns and was told I had to be back by 5pm sunday. To learn on sunday that I could have returned the truck after hours. Everything was fine but I could have used the extra hour. Also, for storage rental the unit is not automatically set up for auto pay. I feel like that should be an offered option. I did it on the second day.

Fernando G.  |  First Impressions 
Clasificación:
1.0

The staff is fantastic!!! However I paid up front for an extra month to be cautious. I absolutely lost money. I wouldn't and won't recommend renting a storage unit. I understand that the company may get screwed over because people leave things and never come back. Well this is a case of me having nothing to put there and paying for it.

shyela m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evanthia B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick S.  |  First Impressions 
Clasificación:
5.0

Each and every staff member of U-Haul was professional and helpful. Thank you so much for making a difficult move much easier! I would highly recommend the Naugatuck U-Haul to family and friends,.

Katrina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  Overall Experience 
Clasificación:
5.0

Late hrs for access would be great.

MaryAnn s.  |  First Impressions 
Clasificación:
4.0

With the security that is in place access should be allowed 24hrs.

JEFFERY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca E.  |  Overall Experience 
Clasificación:
2.0

No loading dock! No easy access to get in. Rat traps in the units! A giant pole in my unit taking up space. No carts available. They don't have the big size units, like the one I reserved, they give you 2 units to make the size, which means you have to buy more locks . Just a million reasons to bail on this place.

Raymond A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  First Impressions 
Clasificación:
5.0

Jessica and I think his name is Craig were always friendly and very helpful to me ever time I came into the facility.

Norma W.  |  Overall Experience 
Clasificación:
5.0

this is a busy place - we were here for over a year and visited our stuff regularly so saw it a lot. Nice folks. Clean bathroom and water fountain was always appreciated.

patricia b.  |  Overall Experience 
Clasificación:
5.0

The staff who helped me out on my check-in day were great! Helpful and quick

Zach K.  |  First Impressions 
Clasificación:
5.0

Everyone here has been helpful throughout my time renting my storage unit. Moving is very stressful and they've been helpful with truck rentals as well. Absolutely no hassles. This location did not provide me with no added stress to my move.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Excellent service, I will be happy to choose them again.

dianna r.  |  Overall Experience 
Clasificación:
5.0

We never had a problem while renting the indoor temperature controlled storage unit. We felt our belongings were 100% safe being stored there. Any staff we talked with were always friendly and helpful!

Stephen G.  |  Overall Experience 
Clasificación:
5.0

Awesome

ngawang d.  |  Overall Experience 
Clasificación:
2.0

I attempted to use after-hours access to my unit for the first time this evening. My name was acknowledged correctly when I swiped my card, but then the access code which had been provided to me by U-Haul (AND IS ON MY E-MAIL FROM U-HAUL) was denied. I am NOT a happy customer right now and am considering canceling my contract with this U-Haul!

Laurel W.  |  Online Move In 
Clasificación:
5.0

Gregory helped me a lot with setting up my storage unit. He provided me with information about movers and trunk rental. He even came out to help me when my card wasn't recognized in the system yet to grant me access to my new unit.

Michael S.