Customer Reviews for U-Haul Moving & Storage of Metairie at Airline Hwy

74 comentarios

3847 Airline Dr   Metairie, LA 70001
(Located on Airline Hwy across the street from Sam's Wholesale Club)

(504) 302-4666

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(504) 302-4666

3847 Airline Dr
Metairie, LA 70001
(Located on Airline Hwy across the street from Sam's Wholesale Club)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Mark W.  |  Overall Experience 
Clasificación:
3.0

Everything was mostly fine but the unit we rented was on the second floor and the elevator was not working so that meant carrying numerous tubs for storage up to the second level. It would have been nice to have been told in an email before moving in that the elevator was broken because I probably then would have asked for a unit on the first floor.

Sheryll S.  |  Online Move In 
Clasificación:
5.0

Extremely helpful

Julie F.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Great locations for pickup & storage.

Heidi L.  |  Online Move In 
Clasificación:
2.0

I had a Very bad experience, with 2 locations in your system for my storage space. I talked with your phone representative, Kimberly on Friday 7/8/22 at 11:00am, over 30 minutes and she also verified 2 different storage locations for me. It took over ninety minutes to get into my registered storage. I had to pay $150.00 to the movers because of this serious error. Please note, this move was the result of my deceased sister which this big mistake took additional emotional toll on me. I pray that your Escalated Team will render credit to my account as a result of this error.

frankie l.  |  First Impressions 
Clasificación:
3.0

Question 2 - Ashley has been very helpful. She went out of her way every time I had question or needed help. She is a GREAT employee. Laura, not so much. When I initially was looking into renting a space, a unit had been reserved. This unit was reserved, but when I returned to pay for it, the reservation had "disappeared" and been rented to another. Laura was the person who helped me this day. The only solution she could offer for U-Haul's mess up was "it happen." I ended up spending more for less space because I had to rent to units. I asked for a price match since U-Haul had lost my reservation. She refused. My next encounter with her was when I paid for my unit & went to check everything out before the movers brought my stuff. The units were locked. I tried to call several times and was put on hold. Finally, Laura answered the phone. I explained my problem and she told me to take a picture, Absolutely not. The facility was less than 3 blocks away. I told her she can come get it open. She sent Ashley. She is very unhelpful and uncooperative with customers. I've seen her not treat her coworkers to graciously too. She needs to be moved to another job, maybe cleaning the units where she doesn't come face-to-face with other people

Colette w.  |  First Impressions 
Clasificación:
3.0

Me dieron una tarjeta que no estaba activada y estuve media hora intentando entrar al almacén. No logré entrar

Luis Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherman W.  |  Overall Experience 
Clasificación:
4.0

Transferring from one unit to another proved to be more challenging than managing two units in different cities

Luis R.  |  Online Move In 
Clasificación:
5.0

Estoy muy agradecida con U. Haul. Resolvió mis broblemas de mudanza gracias

Rosalba A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

adrienne m.  |  Overall Experience 
Clasificación:
4.0

Only complaint is when I decided to get my things out of storage I found my sofa was soaking wet and mildewed. Not happy, had to spend money I didn't have to buy another sofa.

Penny V.  |  Overall Experience 
Clasificación:
5.0

Staff extremely helpful and just like family members. Since my wife was recovering from cancer in another city and I needed both storage unit and a U-Haul truck [from time to time]. The staff went out of their way to help and provide

PRESTON M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali C.  |  Overall Experience 
Clasificación:
4.0

The manager, Laura, was friendly and helpful during the reservation and check in

JANET D.  |  First Impressions 
Clasificación:
1.0

The unit was open to the outside, had a beam that cut across and reduced the area of the space, and hat a rat bait trap. The woman was very pleasant and refunded the deposit.

Molly B.  |  First Impressions 
Clasificación:
5.0

Excellent , I give it 19 out of 10

Mona M.  |  Overall Experience 
Clasificación:
5.0

Muy bueno

Edil H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

marcelle r.  |  Overall Experience 
Clasificación:
3.0

Elevator stayed broken.

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

Check in was super easy, everything was clean, and they even have a courtesy cart which rly came in handy.

Dria T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cinthia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarais L.  |  Overall Experience 
Clasificación:
5.0

The staff are like actually family members and it felt so good and comforting to have them , especially with all the day to day stressful times of joblessness and the COVID PANDEMIC to add to our miseries

PRESTON M.  |  First Impressions 
Clasificación:
5.0

The person in the office was extremely friendly and helpful.

deborah g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Coriyonte T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYLA B.  |  Overall Experience 
Clasificación:
4.0

Elevator has been broken both times I've come to the facility so far.

Erica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nedra B.  |  Online Move In 
Clasificación:
5.0

The agent was very helpful and nice

Renetta M.  |  First Impressions 
Clasificación:
5.0

Laura, the manager over the facility, was wonderful. I lost my home and a lot of my belongings to hurricane Ida and was bringing the stuff I could save to this storage unit. Laura called me beforehand to tell me how things worked and was so nice. I also met her the day I was moving in and she made this part of my life easy compared to everything I have been going through recently.

Megan G.  |  Online Move In 
Clasificación:
4.0

Close to my house

patricia b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

George B.  |  Overall Experience 
Clasificación:
5.0

I would like to thank Ms Laura for helping me to get the correct size storage after I ordered the wrong size. She stepped in quickly and was very helpful in assisting me during such a stressful moment. She was patient even though the phone kept ringing, she didnt miss a BEAT! thanks again for all of your help Ms Laura in helping me to transition. you were the best

Susan W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarmara B.  |  Overall Experience 
Clasificación:
1.0

The manager Ms Laura listens to nothing or a problem u tell her she don’t fix anything one of the vents was leaking and water go in my storage and damage a couple pair of my shoes she didn’t even notice the water was leaking nor did the house keepers because they never go upstairs to clean or look for anything… my things was ruined and I got no comprehension back for them my door was old and getting stuck she didn’t pay me any mind an didn’t know I told her before about it … she was more focused on me being a young black man and she had to watch my every move I think she is racist honestly this was a horrible experience stood so long cause it was convience for me …

Kendall R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian H.  |  First Impressions 
Clasificación:
3.0

Thanks for your help when needed

JACK J.  |  First Impressions 
Clasificación:
5.0

Very easy to rent online and questions were answered promptly. Would highly recommend thus sight

Mary G.  |  Online Move In 
Clasificación:
2.0

I DONT LIKE IT

Melissa L.  |  Online Move In 
Clasificación:
5.0

Helpful and patient

Serena A.  |  First Impressions 
Clasificación:
3.0

Didn't like that we had to walk all the furniture all the way to the back. Other than that, cool overall

Mikayla B.  |  First Impressions 
Clasificación:
2.0

The storage unit was not large enough for a 2 bedroom apartment as stated on the description.

Dana G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadie B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Setirah B.  |  Overall Experience 
Clasificación:
5.0

Very nice people to deal with I have also rented trucks for this facility

HENRY P.  |  Overall Experience 
Clasificación:
5.0

I really had a great experience with U-Haul and the staff was very friendly and helpful, I would recommend U-Haul to friends and family based on my experience and service I received

Diane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara M.  |  Overall Experience 
Clasificación:
2.0

I had a horrible experience. Wasn't able to access unit I reserved. Had to wait around forever while things were fixed even though I reserved in advance. Def. won't recommend.

Luke M.  |  Overall Experience 
Clasificación:
5.0

.

alicia b.  |  First Impressions 
Clasificación:
5.0

Personal amable

Joan M.  |  Overall Experience 
Clasificación:
5.0

When I need another storage I know were to come. Gracias

Alex H.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient! Card system was great except when I had to go in and out and had to swipe the card again.

Debbi C.  |  Overall Experience 
Clasificación:
4.0

Idiosyncracies with elevator. Attentive manager. Nice facility. Stairs not for handicapped. Oddball parking on a major street. Lots of issues but pricing is close to allowing for that. SGL

sally g.  |  First Impressions 
Clasificación:
5.0

IT was very easy, no wait time in and out.

Alex H.  |  First Impressions 
Clasificación:
1.0

The customer service was horrible. I reserved the van 3 weeks prior to moving. I picked up the van in Texas because I was moving to Louisiana which was a 6 1/2 hour drive & storage was never booked.

REGINA C.  |  First Impressions 
Clasificación:
3.0

Billing is confusing, I paid in advance at times and lost track of how advance I paid. Sometimes the invoice would read $0 due and then I would get charged $15 late fee.

SHANNON F.  |  Overall Experience 
Clasificación:
4.0

Great service, attention to details and information that I needed to know.

Debbi C.  |  First Impressions 
Clasificación:
4.0

The only problem was that the elevator broke and we couldn't use it so we had to slide our stuff down the stairs. The elevator was working when we brought the stuff in back in July!

michael c.  |  Overall Experience 
Clasificación:
5.0

The manager, Lillie, was very accommodating and helpful. I was setting up a storage unit for my company and she walked me through all the details and helped me figure out what was best for our needs.

Allyson G.  |  First Impressions 
Clasificación:
5.0

I had a great experience!

Christy D.  |  Overall Experience 
Clasificación:
4.0

Very helpful staff!!

Larry L.  |  Overall Experience 
Clasificación:
1.0

Ya'll canceled my order. Won't use or recommend uhaul. Used Budget.

Jean K. | Reservación
Clasificación:
2.0

The staff member who assisted me was rude and unhelpful. The storage unit was outside and exposed to direct sunlight, making it unuseable for my needs despite its supposed "climate control".

David B. | Reservación
Clasificación:
4.0

The employees were extremely nice! Very helpful. They seemed a little understaffed which made the move in process last longer than it should have. Overall they were friendly, but could have used help.

Caroline B. | Reservación
Clasificación:
5.0

Very good.

marco b.  |  Overall Experience 
Clasificación:
1.0

My Mom thought all 8 of us kids that when you can't say nothing good about someone say nothing at all. In other words Fogivness is far better than anger for anger kills Fogivness Heals!! I'm glad I'm

anna p.  |  Overall Experience 
Clasificación:
4.0

My only complaint was the size of the elevator. It is too small to accept the standard sized carts that are available in the facility.

reginald s.  |  Overall Experience 
Clasificación:
3.0

Some items in storage were mildewed and have been lived in/damaged by rodents. We had to throw some items out because of that. Cockroaches also a problem.

VERONICA B.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the staff. Elevator was small but helped out greatly.

richard s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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