Have self service screens like in airports. Difficult to check in using small screens on cellphones. Staff were amazing and very patient !SEAN B.
Customer Reviews for U-Haul Moving & Storage of Jersey City
Jersey City, NJ 07306
(15 Min Parking Only)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure that trucks are ready. My truck was not available at my pickup time. I had to wait around 1hr for the truck.Walid E.
El cliente no dejó un comentario.Sridhar Babu B.
App is confusing, unresponsive, and crashes oftenNicholas M.
El cliente no dejó un comentario.david T.
El cliente no dejó un comentario.Peter M.
The new system which makes the custo.er do all the work on the cell pho e is terrible. It is time consuming to type all that information on a cellphone one letter at a time. And taking pictures so the staff dont need to work seems rude. This was a bad corporate level descision. Also, when i changed the time of my rental they changed me from a location i could walk to to one i had to uber to.so this costed more too. What is happening to uhaul?? I used to like the company. The staff at this location was great. Very friendly and helpful, but you dont let the do anything to help other than teach the customer to use the app.Bruce F.
El cliente no dejó un comentario.ALBERTO F.
I've been renting for a long time trucks and over the past month the new management made it so difficult and way slower to pick a truck. Customers are doing things twice. When I book I take a picture of the license and card has been on file over a year and they do the whole process like first time renting. Absolutely ridiculous! Customers should do everything in pick up and drop off instead of being served. Employees only hand the keys. If you want more info call me!BOBAN P.
El cliente no dejó un comentario.Jorge E.
Customer service was ace. The van was in good conditions and drove well, but had a few dents and a scrape. Small stuff. The process for documenting it was pretty straightforward. No complaints there. The check-in process with verification is a little painful, even if you already have a reservation. As a matter of fact, for walk-ins they'll make you go through the whole mobile process and god forbid you don't already have a UHAUL account. Sumo wrestling is a better part time sport. I'll have to do it again shortly and apparently the verification will be a little easier because I did it once already. We'll seeâ€¦Steve J.
24/7 pickup is impressive. Made it easy to return.dan D.
Customer service poorEstrella T.
There need to be a faster way to serve Customers . The paperwork takes too long. I have a suggestion Frequent rentals This should have the information stored information store so when they come they don't have to repeat the same thing over and over store the information all the information the frequent customers customers that rent trucks called regularly. I think that should cut down on the time they have to stay in The lineDOUGLAS P.
El cliente no dejó un comentario.JESUS M.
I followed the prompts to â€œskip the line and go to the side of the counter to get your keysâ€ after checking in online. There was an employee there without any customers, sitting at a computer and when I asked him for the keys he just pointed me to the back of the line. So I asked the woman who was taking care of the people on line if I had to wait to get the keys (3 people in front of me). She replied â€œeveryone on the line is waiting for keysâ€. They were not they were renting from scratch while I had already done everything myself already. She made me wait for 1 and half way through the next before she gave me the keys. Held me up about 15 mins.Desiree H.
The staff here are a bit overwhelmed. They don't know what they have and what they don't have, and don't tell you unless you know to ask. For instance, I ordered furniture pads for $10. I didn't think to ask if they were in the van, and they didn't think to tell me that they didn't have any. At least I didn't get charged for them.Edward C.
Check in was a lengthy process but a guy there helped me sort it all out. You need to allow at least an hour for check in as they are very busy but they got it done and they do have good people to guide you through the process. I think U haul corporate management should address issue of additional steps to check in that I was not notified of as it would have made the process quicker.Michael F.
Drop off could not have been smoother or quicker.Robert F.
El cliente no dejó un comentario.Brian T.
The truck smelled like marijuana. I also ordered a appliance dolly that was not provided. The person at the desk charged me but did not tell me that I needed to ask the person outside for it. I assumed that it would have been in the truck. When I opened it later I realized it wasn't. I called and was placed on hold. When I returned the truck I asked for reimbursement. I was told that they would and still didn't get it. I am furious and expect better service. I want my money back for this dolly purchase that was not provided.Domenick D.
The staff at tonelle Ave is patient and helped me get to Boston and backKyleah W. | First Impressions
El cliente no dejó un comentario.juan S.
When we got to NJ three tires were at 60 psi not 80. Three tires have slow leaks. Dangerous given driving from Atlanta to Brooklyn.Sam W.
The location is very hectic and stressful. We weren't given the equipment we paid for making our move twice as long. Storage units were not explained so we didn't realize we had an upper level unit with no way to get our furniture in it. I have only used uhaul a few times but I will never use this location again. Also reps on the chat feature were rude. One rep ended our chat before our conversation had ended.David F.
El cliente no dejó un comentario.Jesse C.
El cliente no dejó un comentario.Ruchira T.
I had the most horrible experience with U-Haul this time. I booked a van in advance and went to three different locations for the pick up but it was not available. I booked it for 11:30 am but did not get the van until 6:30pm. Highly unsatisfied with the experience.Shrey K.
It was so packed with trucks that we had no space to return the dolly and had to manually park it in. HORRIBLE!!Alexander G.
El cliente no dejó un comentario.Hector S.
I had to wait over an hour and a half after my reservation to get my truck.John L.
El cliente no dejó un comentario.Sebastian J.
Parking was horrible I had to enter throught the exit because of how many truck where blocking the entrance which was really dangerous to do.Pedro R.
The new way of picking up trucks is so bad and not organised. Slows everything and everybody down! Before it was way better and cheaper.Boban P.
El cliente no dejó un comentario.WANIDCHAYA P.
El cliente no dejó un comentario.Jeffrey R.
Pls contact me asap â€˜ I'm tryna make a payment .Taina P.
Pre-checkin prior to arrival and lines were long. Checking process took a near 30-minutes. Order for blankets we're not ready which added additional 15 minutes. Unpin return, we (yes our fault) left a decretive pillow in the truck. We tried to call the store, no answer. We called the 800 number which took a near 2-hour wait time, which made us drive back and found it on the concrete ground. No call from staff and no respect to others properly.Kevin R.
El cliente no dejó un comentario.Jimmy D.
Line took some time but overall great serviceEmily P.
The left rear signal is not working. I lost my mind while driving.Ahmed S.
The rental pickup process was mind numbing Lu frustrating. Having completed the online check in I have no idea why I can't get a uHaul without creating an account, verifying 50 details, uploading pictures etc on via my phone. And if that wasn't enough, it can't be done without enabling location services on my phone??? Why does a uHaul rental need my phone settings to be changed? It's so absurd! Y'all need to chill out and make this process easierâ€¦ I'm renting a uHaul for 2 hours, not buying a home.Pratik G.
In case someone wants to use an International Driver's License, please make things easy for them. My request had gotten rejected twice before it finally got accepted.Tejas Dinesh P.
El cliente no dejó un comentario.Mohamed S.
Key was stuck and was great difficulty to start the truck every time!!!! No steering wheel adjustment or seat adjustment uselessDheeraj N.
El cliente no dejó un comentario.Theresa B.
Ensure the ordered equipment is in good working order before the scheduled pickup time. Enlarge the lot so equipment can be moved around more easily.Pamela H.
Vehicle was clean and new although the right mirror would not adjust well which made changing lanes difficult. The gas tank was almost on empty so I put $90 worth of gas in the vehicle to be safe. Pay it forward. Customer support staff was extremely helpful as the U-Haul app was not working so well.Christopher P.
El cliente no dejó un comentario.david J.
El cliente no dejó un comentario.xiomara T.
You charged my credit card for two days when I picked the unit up at the Charlotte Circle location. The proprietor at the time said they would adjust the charge to one day. I still have not received the credit back to my card. The Bayonne office run by Mark is fabulous and Shonte over at the Charlotte Circle office also great your billing needs improving. Please help get the credit back resolved. Rick Blois 201 889 6860RICK B.
El cliente no dejó un comentario.taofeek D.
There is no parking at all. It's just a small lot. The employee who checked us in was excellent though. We were 20 minutes late. He moved the pick-up time without issue, helped us through the check-in. And was friendly when I saw him outside as we departedOneal H.
El cliente no dejó un comentario.VISHWAS S.
El cliente no dejó un comentario.fausto P.
El cliente no dejó un comentario.Gary A.
Very courteous and professional ,Irving A.
El cliente no dejó un comentario.Peter B.
El cliente no dejó un comentario.John V.
Please make sure to keep cleaning the trucks and vans more thoroughly. Last reservation back of truck was not clean to complete my business.Jonathan D.
El cliente no dejó un comentario.Suyapa R.
Good servicejavier M.
El cliente no dejó un comentario.Jameelah R.
El cliente no dejó un comentario.Luis A.
El cliente no dejó un comentario.Dixit P.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Thomas C.
The self checkout is not good what would have taken 10 minutes took 30 minutesChaka G. | First Impressions
Customer service could be more friendlyMongMong P.
El cliente no dejó un comentario.David C.
The scanning process of the u haul bar code at the counter took longer than usual to rent a vehicleTahirou D.
El cliente no dejó un comentario.Xiaoying Z.
El cliente no dejó un comentario.JOHN A.
I checked in online as per the text message I received. When I went to the store, I was asked to repeat everything and had to follow all the instructions online. I go out to the parking lot truck isn't there. I come to the store and select another truck and I go to the parking and don't see the truck. Had to go back to the store 3rd time and they got the truck out to the front. Cabin was sandy and dusty everywhere. Had to spend 30 mins with lyzol wipes.Gopinath V.
Understaffed and untrained. Waited in line over 45 minutes (3 customers in front of me) to pick up equipment with 7 customers behind me when I left. Only one person at the counter on a weekend. Yard attendant scrapped side of truck on yard equipment and then hit a pole when backing up the truck. Very limited customer parking at this location.Charles J.
El cliente no dejó un comentario.Jack F.
El cliente no dejó un comentario.Yablai B.
El cliente no dejó un comentario.Rafael R. | Online Move In
El cliente no dejó un comentario.Kaushik K.
El cliente no dejó un comentario.Erich B.
El cliente no dejó un comentario.Andrea R.
El cliente no dejó un comentario.Jahal S.
El cliente no dejó un comentario.Ashish T.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.SHAAN N.
El cliente no dejó un comentario.FNU M.
The girl on the counter had head phones on all the time. She was on a different call n trying to deal me as well. I returned the Van before 24 hours but an extra say was mistakenly charged and it took me 50 mins of waiting to fix that. Very non professional staff and poor service.mohammed T.
just make sure the back of truck is washed and cleaned. Upgrade with map installed would be great. Kind of hard driving n looking at phone device not safe.EMELINE P.
Nowhere to drop the equipment poor staff on returning the equipment equipment left everywhere on highwayPRESTON M.
Needs more parking for customers.Antoine C.
El cliente no dejó un comentario.Lindita C.
I came on a very busy day--a holiday weekend. They didn't have enough staff for the overload, and the UHaul central computer was giving them fits. A more normal day, they would have been great.Thomas M.
El cliente no dejó un comentario.MELISSA B. | First Impressions
It's located in a horrible traffic area. It's on the corner of multiple streets intersecting, so it takes many lights just to get through on light.Bronny S.
The truck was good for the most part. The steering on the truck seemed loose and the check engine light came on while I was on my way to my destination. The place I dropped it off told me they would check it out. U Haul is great and very affordable.Frank C.
The guy didn’t want to help I had to callAlfonso A. | First Impressions
El cliente no dejó un comentario.HIMANSHU V.
El cliente no dejó un comentario.Ramon C.
The 24 hour drop off was extremely crowded there was only one place to park and it was in a very sketchy and unsafe location there was minimal lights and unsafe people around. I think the biggest thing was that there was no space to park the U-Haul I got the last space people had dropped off units before and had not pulled all the way in to the parking lot leaving people later no spaceJulia K.
El cliente no dejó un comentario.Christina F.
El cliente no dejó un comentario.Rochelle W.
El cliente no dejó un comentario.David V.
Nothing. Everything was great!Mark F.
Fue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!Carlos V. | First Impressions
The customer service was very bad and manager was okay but not good in communication.Marcus C. | Overall Experience
El cliente no dejó un comentario.ELLIS WIGGINS K. | Overall Experience
El cliente no dejó un comentario.Andre L. | Overall Experience
El cliente no dejó un comentario.Marta T. | Overall Experience
El cliente no dejó un comentario.Joseph C. | Overall Experience
El cliente no dejó un comentario.Nick G. | Overall Experience
Best service I ever hadJennifer C. | First Impressions
Always had a positive experience with the staff and facilities. ¡Gracias!CURTIS L. | Overall Experience
Alex was super helpful!!!!vincent o. | First Impressions
El cliente no dejó un comentario.George B. | Online Move In
Excellent customer service!Gabriela B. | Overall Experience
El cliente no dejó un comentario.MARQUIS E. | Overall Experience
Amazing staff!Nathan S. | Online Move In
My stay was short. I had no problems at all.Cathy B. | Overall Experience
El cliente no dejó un comentario.BEATRISE B. | Overall Experience
El cliente no dejó un comentario.TOM C. | First Impressions
El cliente no dejó un comentario.Marcia H. | Overall Experience
Great ServiceAntar B. | First Impressions
El cliente no dejó un comentario.Andres G. | Online Move In
El cliente no dejó un comentario.Susan H. | First Impressions
Shante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!Bryannah P. | Online Move In
You are to expensive Don’t have discount for handicap clientssonia r. | Overall Experience
my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.WYATT B. | Online Move In
El cliente no dejó un comentario.Abdelkader B. | First Impressions
Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!Joshua C. | Overall Experience
In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.Alfred J. | First Impressions
El cliente no dejó un comentario.Timothy T. | Overall Experience
El cliente no dejó un comentario.luis c. | First Impressions
Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.Luis R. | Online Move In
No commentROCCO L. | First Impressions
It was very apparent that these guys hate their jobsSTEVEN B. | First Impressions
El cliente no dejó un comentario.JENNIFER L. | Overall Experience
El cliente no dejó un comentario.Prakkhar G. | First Impressions
El cliente no dejó un comentario.Melissa A. | First Impressions
El cliente no dejó un comentario.Jeffrey J. | First Impressions
El cliente no dejó un comentario.eva marie f. | First Impressions
Thank you very muchCynthia W. | First Impressions
El cliente no dejó un comentario.juliana r. | Overall Experience
El cliente no dejó un comentario.Gabriela B. | First Impressions
The ceiling in the room was very short.Audrey B. | First Impressions
El cliente no dejó un comentario.Adeline W. | Overall Experience
Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can't thank her enough for her professionalism and seeing me through til I was all done. Thank you!!Jovita F. | First Impressions
El cliente no dejó un comentario.MELISSA A. | Overall Experience
I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.SHENEEN S. | Online Move In
El cliente no dejó un comentario.MATTIE P. | Overall Experience
Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.jakub k. | Overall Experience
The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.Renee C. | First Impressions
El cliente no dejó un comentario.Erica G. | Overall Experience
El cliente no dejó un comentario.JORGELUIS JR O. | First Impressions
El cliente no dejó un comentario.CASI W. | Overall Experience
El cliente no dejó un comentario.MILAD M. | Overall Experience
El cliente no dejó un comentario.Jose G. | Online Move In
El cliente no dejó un comentario.Abdelkader B. | Overall Experience
Great staff excellent serviceSabrina S. | Overall Experience
El cliente no dejó un comentario.ROXANNE B. | Overall Experience
Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y yaYokasta M. | Overall Experience
The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.Scott S. | Overall Experience
El cliente no dejó un comentario.Mohamed H. | First Impressions
It was a good experience.Keith S. | Overall Experience
This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.LEE P. | Overall Experience
El cliente no dejó un comentario.MARGARITA P. | Overall Experience
El cliente no dejó un comentario.abhishek k. | Overall Experience
El cliente no dejó un comentario.Jack J. | First Impressions
The people that work here are a hit or miss it wasn't the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.Taeja C. | Overall Experience
El cliente no dejó un comentario.Xinpeng T. | First Impressions
Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.Akshay K. | Online Move In
El cliente no dejó un comentario.RAGHAV KISHAN S. | First Impressions
El cliente no dejó un comentario.Raul N. | Overall Experience
Inside the storage unit should have light.schrie m. | Overall Experience
The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.MARK K. | Overall Experience
El cliente no dejó un comentario.RYANA T. | Overall Experience
Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everythingrobert e. | Overall Experience
Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.Kevin K. | First Impressions
The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individualsDanelle B. | Online Move In
El cliente no dejó un comentario.Tanya M. | First Impressions
There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.Nuemi N. | Overall Experience
El cliente no dejó un comentario.asha h. | Overall Experience
El cliente no dejó un comentario.Tasha P. | First Impressions
Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.Stefanny R. | Overall Experience
El cliente no dejó un comentario.Laura J. | Online Move In
El cliente no dejó un comentario.GREGORY N. | Overall Experience
The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.Luis C. | Overall Experience
El cliente no dejó un comentario.Madi D. | Overall Experience
The manager and staff were very helpful and friendly. I am very happy with the service.Adeline W. | First Impressions
El cliente no dejó un comentario.Jennifer T. | Online Move In
El cliente no dejó un comentario.Cory S. | Overall Experience
El cliente no dejó un comentario.vijayakum j. | Overall Experience
El cliente no dejó un comentario.Jie W. | Overall Experience
Extraordinario servicio al clienteAtonzsha B. | First Impressions
Great service storage should be 24 hours !!CRYSTAL R. | First Impressions
El cliente no dejó un comentario.Priscilla W. | First Impressions
Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much moreNick L. | Overall Experience
El cliente no dejó un comentario.Christian T. | First Impressions
Keep up the good workJalel A. | Overall Experience
El cliente no dejó un comentario.Rohan K. | First Impressions
The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for lifeSabrina S. | First Impressions
El cliente no dejó un comentario.Kellie H. | Online Move In
El cliente no dejó un comentario.Jacqueline K. | Overall Experience
El cliente no dejó un comentario.Robert K. | Overall Experience
The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.LINDA R. | First Impressions
When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.Marta T. | First Impressions
El cliente no dejó un comentario.Felicia G. | First Impressions
El cliente no dejó un comentario.Danielle S. | First Impressions
Storage size could be a bit bigger.Juvenal G. | First Impressions
El cliente no dejó un comentario.diane A. | First Impressions
Good service speaks for itself.damion c. | Overall Experience
Alex to get a raise he's a Firestarter associate to uhaulLAWRENCE C. | First Impressions
Overall a good experience.Nicolas C. | First Impressions
El cliente no dejó un comentario.Kevin S. | Online Move In
I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.MELISSA T. | Overall Experience