Customer Reviews for U-Haul Moving & Storage of Hattiesburg

3,139 comentarios

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall)

(601) 545-2551

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Alexis was very proffessional,helpful,and polite.

Darren B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earnie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

My drop off location was also changed from less than a mile from where we moved to a location 6-7 miles away. Employee was very friendly and nice at location.

Dina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanda J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Good customer service.

Rozenia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
1.0

End up not having all my equipment and ended up paying more than I was quoted!

Travon W. 
Clasificación:
5.0

Service was excellent from the call center to the actual location!

Gary D. 
Clasificación:
2.0

Did not have the equipment that I reserved. Tried to send me 30 minutes away. Many emails, calls, and texts to find equipment caused confusion.

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
3.0

Lady at; desk not so friendly. Could not hear nor understand much of what she was saying ~ robot spill of info. Not personal with customer service

Jackie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herb C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg W. 
Clasificación:
5.0

Ever thing was great

Bobby R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

CUSTOMER SERVICE WAS EXCELLENT. THE STORE HAD ALL THE SUPPLIES I NEEDED. THE PROCESS WAS EASY AND QUICK. GREAT JOB AND ENJOYED THE PROCESS!!!!

Nina D. 
Clasificación:
5.0

The girl at the counter is so courteous and always helps by going above and beyond..

Seneaca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach R. 
Clasificación:
5.0

Great service thanks

Marilyn C. 
Clasificación:
5.0

The staff was friendly and helpful ,,,was a great experience .. Please give a five star rating to all the staff. Gracias

David R. 
Clasificación:
3.0

I got there and the person behind the desk could not help me in any of the concerns I explained to her. It was just simply a waste of time…

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Lisa and Joe were very friendly and helpful!!

Tina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason B. 
Clasificación:
3.0

Perhaps be a bit more welcoming when a customer walks through the door, or maybe even meet them outside in the return area when a customer pulls in to return equipment.

Jeffrey C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mallory R. 
Clasificación:
3.0

El cliente no dejó un comentario.

George C. 
Clasificación:
3.0

The first truck service engine light was on. The owners tried to make us take that truck. My husband refused. We ended up getting a newer truck without any issues.

Gary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee W. 
Clasificación:
1.0

Very rude, inconsiderate, poor customer service!!!

VICTORIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Service was very good.

terry G. 
Clasificación:
5.0

Keep at it! It was well-maintained and functional. The staff were very helpful.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Herb C. 
Clasificación:
5.0

Lisa and Joe were very helpful in getting me in and out quickly

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra M. 
Clasificación:
5.0

The women who helped me were kind, courteous and VERY HELPFUL. They made my fell confident and more relaxed about moving U Haul has got an A TEAM at Broadway , Hattiesburg Mississippi

CHRISTINESAMU L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee H. 
Clasificación:
5.0

Excellent service, professional excellence.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly B. 
Clasificación:
3.0

Have us deliver to the drop-off point we requested. We requested to drop the item off at Sumrall, Mississippi but U-Haul had us deliver to Hattiesburg, Mississippi. we had to go through Sumrall to get to Hattiesburg. It was an additional 30 miles further.

SARAH B. 
Clasificación:
5.0

Nada

Carole Z. 
Clasificación:
5.0

Didn't get the furniture dolly but they swapped it for a utility dolly great service

Corey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zita T. 
Clasificación:
5.0

Very helpful and friendly people. Thank you for your time!

Charles M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

Knowing I was going to drive across country, representative should have mentioned the use of a sway bar, since one was not applied. The wind had trailer swaying drastically. Was not happy

HAROLD C. 
Clasificación:
5.0

Everything was great. Joe was very helpful with my return!

Loreal R. 
Clasificación:
1.0

1) I called to confirm the equipment's(6'x12' utility trailer without a ramp) availability. Then placed a reservation for the equipment. 2) When I arrived to pick up the equipment, my charges were more than those I printed off from the reservation...minus taxes etc. The additional charges could not be explained by the office staff. However, when I mentioned that the same equipment with a ramp costs more than without a ramp, the staff proceeded to inform me that all the trailers had ramps. I concluded, that's why there was a different charge. I asked if any area U-Haul dealers had the trailer I asked for, and I was told that I could call around to see. I did that when I made the reservation, I felt offended that I was having to call for something that I had made reservations for already. Of course, no other dealer in the area had one. So, to save time, I decided to pay and take the trailer with a ramp. 3) As the staff member(not the office staffer) helped hook up the trailer, I noticed a flat tire. The staffer said he would check it once he finished hooking up the trailer. He looked at all tires and said they looked good to him. I walked around to him, at the flat tire, and pushed the tire to the rim with my foot. It had no air in it. I asked for the trailer next to it(same equipment). He laughed and said nah, we'll put air in it and it'll be fine. After he put air in it, I looked over the tire and quickly found a nail. When I presented this to the outside staffer, he said the maintenance guy wouldn't be there to fix it for an hour or two. He told me to just keep an eye on it and put air in it if it needed it. (I was not renting a trailer to put air in tires, or wait for roadside assistance). I gain asked if I could change the tire for one on the other trailer, or if they have a spare. He again, chuckled and said that was for the maintenance guy. As a last resort, I went inside the office to the original staffer, and asked if I could swap trailers. He said, yes, that's no problem. I was pretty upset. 4) Interactions like that make me not want to use U-Haul the next time I rent.

Jonathan G. 
Clasificación:
2.0

Honor the commitment for the inconvenience that your employees make to customers ! 😡😡

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Was pouring down raining and I had to get out and go inside to get help! Nobody came out! A girl was there and had a really hard time getting trailer unhooked!! Needed a man present!!

Emily S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianna T. 
Clasificación:
5.0

Very nice lady did my paperwork. The truck was very clean. Only complaint was the transmission was pretty rough.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lachella M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jada S. 
Clasificación:
5.0

The gentleman working outside that attached the trailer to my truck was very friendly and helpful!

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMEKA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBEKAH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
2.0

They didn't have the furniture dolly that I reserved, and they didn't have a floor dolly that I could rent. I was forced to buy one that I only needed for a few hours.

Christopher M. 
Clasificación:
5.0

Nada

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN U. 
Clasificación:
1.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
1.0

Horrible customer service. Lady at checkout was very rude when we had any questions about the process. The process was not clearly laid out especially the return process. The mobile process was very glitchy. Will never use this location again. Overpriced. Was not able to return uhaul to a closer location. When I asked the manager about the locations she acted aggravated and preceded to tell us that we were registered to deliver it at the same location and she did nothing to explain the process or help.

Brayden R. 
Clasificación:
1.0

Rude and unprofessional. I definitely wouldn't recommend!

Adrian A. 
Clasificación:
5.0

New Van rental . Nice and clean still has that new vehicle Smel. Check in was fast. I will rent from again

LAMAR D. 
Clasificación:
5.0

Joe and Lisa handled our return in Hattiesburg. Very smooth check in of the truck and trailer. Professional and friendly service. We will use U-Haul for our next move.

Donn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

Lisa and Joe were simply amazing. They went above and beyond in making the transaction as smooth as possible. They were so helpful and nice!

Abby L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
3.0

I was sent there due to no 15' or 20' at requested location. I also requested a hand dolly and they had none.. Terrible experience

PHILIP V. 
Clasificación:
1.0

Have updated truck availability.

Kandice C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay A. 
Clasificación:
5.0

I have used Uhal many times . This was by far the best experience ever!!

Fred S. 
Clasificación:
5.0

Inside the office needed air conditioning. But that's all otherwise a great job!

Misty M. 
Clasificación:
4.0

Trailer was very dirty inside and out. Staff was friendly, pleasant

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

WILMA M.  |  Overall Experience 
Clasificación:
4.0

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia T.  |  First Impressions 
Clasificación:
5.0

I'm from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Sherry R.  |  Overall Experience 
Clasificación:
5.0

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Julie M.  |  Overall Experience 
Clasificación:
5.0

I was totally satisfied with the service.

Vivian H.  |  Overall Experience 
Clasificación:
1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy M.  |  Overall Experience 
Clasificación:
1.0

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Anthony B.  |  Overall Experience 
Clasificación:
3.0

The facility storage was spacious enough to hold all my belongings.

Tiawanna L.  |  Overall Experience 
Clasificación:
4.0

Very efficient lady. Thank you Raven Barnes.

Carl C.  |  First Impressions 
Clasificación:
4.0

No additional comment

Pat E.  |  Overall Experience 
Clasificación:
5.0

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Renet C.  |  Overall Experience 
Clasificación:
5.0

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

LINDA A.  |  Overall Experience 
Clasificación:
5.0

N/C

kelly p.  |  Overall Experience 
Clasificación:
5.0

Very pleased with entire shipping process.

Cynthia B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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