El cliente no dejó un comentario.Monique M.
Customer Reviews for U-Haul Moving & Storage of Florence
Florence, NJ 08518
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I showed up at 9am for my pickup time and not only was the manager late to open the store, we were informed that the employee who closed the night before took the store keys with them. I was set back almost an hour in my moving process.Sara M.
Adhere to your principles. After booking I got an email I will be contacted to confirm from local dealer I rented from. Never did. Looked at my reservation on App to see my reservation was moved to a different location without contact from U-Haul. This added my daily mileage usage to my rental. These added costs should be absorbed by U-Haul and not the customer when you cannot fulfill a rental and the customers local choice. (Place I booked was 1 mile from my house vs new location 10. So that added almost 20 additional miles to my daily need). You advertise 1 rate online and yet advertise a different rate at locations. Aka online booking rate: $19.95 daily rate plus $.99 per mile. At location: $99. And first 100 miles covered. So a rental and using 100 miles is a $20 price difference. Be transparent in your rates advertised. Nobody at u-haul explained this when I called into your center and asked for a price adjustment due to the added mileage I would incur due to being moved to a different pickup location. Nobody at u-haul had ability to adjust my rate due to u-haul moving my location that added mileage to my rental.Michael T.
U Haul needs to update directions/ GPS. I clicked on the directions to the Florence nj location and wound up 30 miles north of where I was supposed to pick up and called them that the directions were wrong. Highly pissed of wasting gas and time. I should be compensated for this.Thomas S.
El cliente no dejó un comentario.CHRISTALLER N.
Kevin is so nice!!! Happy I rented from him. It's nice and all the half late hours however if you don't have a light in the storage bins your customers are going to be able to go in there at night and most people don't get off work until five or 6 o'clock at night it's OK now is the time it's going to start changing and then we lose all that time. The only reason why I gave you an above average instead of excellent that's because there are no lights in the storage binconstance k. | First Impressions
Facility Manager Mr. Jackson was professional and very pleasant to deal with.Steven C.
Kevin and his staff provided excellent customer service and helped make my move easy. ¡Gracias!Jozsef P. | First Impressions
Kevin is one of the nicest people I've met. Very helpful and provided me with excellent customer service.Jozsef P.
Mr. Jackson has always been a pleasure to work with while renting trucks, and he is the same friendly, nice and efficient person while managing and renting a storage space. The facility is clean and secure, and entrance and departure are a breeze. I am very happy with U-Haul of Florence. ¡Gracias!Paul S. | First Impressions
Everything was great.SHARRON P. | Overall Experience
Everything went smooth. Helpful uhal staff had me in and out in no time. On check-in, they attached the trailer, made sure everything was secure, and my lights were working. When dropping off the trailer, was even faster. Unhooked the trailer, inspected everything and sent me a digital receipt. Didn't even have to come in the office for anything. Will rent here again in the future.Alexander K.
El cliente no dejó un comentario.Elizabeth C. | Overall Experience
Manager was very nice and very helpful.Helen H.
Great experience here. Kevin was a super friendly guy. The system was down when I went to pick up the truck, and still down when I returned it, but Kevin was extremely professional and handled the system issues very well. The truck itself did everything I needed it to and ran well. The exterior could use a little a little cosmetic work, but it did not effect the use of the vehicle. Great location too.Brian H.
Kevin was very helpful and a pleasure to work with !John H.
Explain how to open the gates to exit the gated facility.Joel A.
Friendly staff and awesome service. Prices extremely reasonable from other local placesSavannah B. | First Impressions
El cliente no dejó un comentario.DAYNA S.
El cliente no dejó un comentario.MELVINCE T.
El cliente no dejó un comentario.lawrence W.
El cliente no dejó un comentario.jadora l. | First Impressions
El cliente no dejó un comentario.deborah l. | Overall Experience
More large trucks on demand at U-Haul stores.Paul D.
This place is fairly new. It looks nice and clean. I recommend this Uhaul location.Elvis S.
El cliente no dejó un comentario.Jane J.
El cliente no dejó un comentario.gregory d. | Overall Experience
After hour return process was too long & required extensive work for customer.LANCE R.
Manager was very kind, professional and knew his job well. Great experience, would highly recommend to others.randal F.
El cliente no dejó un comentario.Agustin C.
El cliente no dejó un comentario.Laneeke N.
very bad experienceParbeep N.
El cliente no dejó un comentario.Marina S.
Keep mobile check-in mobile ONLY. I had to wait for the local representative to give me the final keys even though I did the entire check-in online.Hardik V.
Mr. Kevin Jackson provided the most professional experience I've had at any u-haul location. He was very thorough and kind. The young man who checked the truck upon my return was also very kind and professional. The entire facility was very well kept and you can tell the people who work there take pride in their work. Thanks again âœŠï¸ryan M.
El cliente no dejó un comentario.john Z.
El cliente no dejó un comentario.william C.
Nothing. Quick and easy.Christopher M.
Nothing this establishment has been absolutely a godsend to our organization!!!Gerald C.
Loved my experience at this location. The gentleman who helped me was kind and competent. Will use this location whenever i need a rental!Tina M.
El cliente no dejó un comentario.Jj L.
The attendant was courteous, professional and knowledgeable.Emmanuel O.
Open up on timeJimmy J.
El cliente no dejó un comentario.FORREST L.
El cliente no dejó un comentario.Mark A.
Kevin was very helpful despite some computer difficulties after the storm May 6. I did rent a furniture dolly, but it was unavailable. I was offered an appliance dolly at no charge.Peter D.
El cliente no dejó un comentario.Gerald C.
El cliente no dejó un comentario.Doris R.
Kevin is an all-star. He's helped me with my moving and storage needs many times, and it's always a pleasure. Highly recommend working with him--he's fantastic.Michael R.
My reservation was pushed back by 90 minutes, luckily it was only 90 minutes, as last time it was pushed back, it was pushed back by several hours. It's frustrating that a reservation is set for a specific time and then is changed by UHaul at the last minute. I understand that there are other customers using the vehicle before hand, but my time is just as valuable as theirs.BRIAN M.
El cliente no dejó un comentario.Franklin C.
El cliente no dejó un comentario.Claude L.
El cliente no dejó un comentario.John B.
Kevin is the bestGILBERTO D.
Nothing, the rep Kevin Jackson was extremely professional, knowledgeable and friendly. I'll never go anywhere else!Narad P.
The employee was very nice n friendlyCristian M.
El cliente no dejó un comentario.Mauro C.
El cliente no dejó un comentario.Martee S.
El cliente no dejó un comentario.Francis A.
El cliente no dejó un comentario.MARY P.
Kevin Jackson is amazing!Asa R. | First Impressions
The Uhaul representative was very thorough and kind.Emily B.
El cliente no dejó un comentario.Ryan R.
More Cameras and Security Lost 6$k worth of dirt bikes. And No one is held Responsibleharley S.
General Manager Was great! Above and beyond and made the transaction smooth.stephen M.
Hard to find and get into, cramped parking and pull in areaParker L.
Very friendly and helpful!Andrea D.
Delivery of the truck was easy and the attendant was able to off me a gift certificate (store credit) for packing paper I ordered but ended up not needing.Kelly R.
Store manager was very polite and courteous.Anthony N.
El cliente no dejó un comentario.wayne B.
El cliente no dejó un comentario.kelly f. | First Impressions
El cliente no dejó un comentario.yungwei l. | Overall Experience
Kevin was incredibly helpful, professional and courteous-from the beginning to the end of our complete trailer rental transaction. I will definitely return to this location for any future rental needs and would highly recommend this location to family, friends and/or acquaintances! Five stars out of five, without a doubt!!Jennifer S.
El cliente no dejó un comentario.Maudestine N. | Overall Experience
GREAT JOB KEVINEunice C.
El cliente no dejó un comentario.Quinton D. | First Impressions
Always curious and helpfulMICHAEL G.
Manager was very nice and respectful and promptly facilitated my needs.LAURA A. | Overall Experience
Kevin was friendly and professional!Lois B. | Overall Experience
El cliente no dejó un comentario.Christall N.
The manager, Kevin Jackson ensured everything was clean and in working order. He helped me when I had issues with autopay and customer service via phone was no help. I had zero issues with this facility and highly recommend. The unit was very secure and there were no signs of bugs or vermin. I had my items stored for 6 months and it was lovely to come back and see everything clean and as I left it. Climate controlled was wonderful. Kevin does a great job to keep the facilities top notch.Mackenzie P. | Overall Experience
The manager is very professional and made the process easy.Fenrick C.
El cliente no dejó un comentario.CRISTINA M. | First Impressions
Nothing, You manager, Kevin was absolutely amazing. He went above and beyond to help us out. After getting the run around from 3 other locations, Kevin was able to get us set up with everything we needed!Alisha P.
I was supposed to pick this up at a certain time at a closer location and had to change pick-up date and time so that I had it when I needed it...AND ENDED UP PAYING AN EXTRA DAY CHARGE...AT NO FAULT OF MINE.George M.
I think it's important to explain why most of the (hidden) chargesChukwuemeka A.
Maybe lower the rates a little? $80 for 4 hours seems a bit much, especially during the pandemic. ¡Gracias!Judith M.
It was a good truck for the job.Nicholas D.
El cliente no dejó un comentario.Robert F.
Truck scheduled for pick up at 730am. Go and there's no moving blankets and dolly's in the truck which were ordered. Had moving help hired through U-Haul for 830am. I had to come back to U-Haul at 9 am when they opened to pick these items up in which the worker was late and didn't open till about 912am. This hiccup ended up costing me an extra half hour for the movers and the extra trip back to the U-Haul store.Gregory S.
Staff pleasant and professional.Michael C.
El cliente no dejó un comentario.Ashley J. | Overall Experience
I returned the item early only to receive a call 4 days later stating I need to return the item.Jennifer C.
El cliente no dejó un comentario.Frank P.
El cliente no dejó un comentario.GEORGE Y.
Very nice young manKeith H.
El cliente no dejó un comentario.Keith P.
Staff was great. Very helpful. Place felt safe, even when I was there after office hours. Good security--staff was vigilent to get door opener back when I departedHelen W. | Overall Experience
First time ever there! Manager Kevin Johnson was Awesome!!!! Definitely would recommend this place!!!! Clean,Secure, & Bright at Nite !!! Thank you Kevin!!nino v. | Overall Experience
Kavin is 100% helpful for me all the time.surendra v. | Overall Experience
General Manager Kevin was extremely nice and very courteous. He helped me get a truck last minute and the transaction and directions were perfect. Great location to rent from.John D.
El cliente no dejó un comentario.shawn S. | First Impressions
El cliente no dejó un comentario.stephen v. | Overall Experience
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Haxel R.
There's a gate for storage, but the parking lot had 2 spots and 2 handicap spots. Someone was parked in a regular spot and when I dropped off someone else pulled in. Maybe allow to put in a code for truck drop off so you can pull in. If I got there later I would of had to return home and come back resulting in more miles and me owing more money.MARK B.
El cliente no dejó un comentario.anita l. | Overall Experience
Kevin was so helpful and made my experience with U-Haul very pleasant from start to finish. Pick up and drop off was quick and easy and everything went smooth for my rental. Would definitely recommend this location for your U-Haul needs.Karen H.
If a truck is reserved it should be available that day when you open.On a good note Mr Jackson made the rental quick and easy.Gary L.
I had 24/7 pick up my truck wasn't ready at 8:00 had to wait 30 mins for a worker to show up, which resulted in me running behind all day due to I had to be at the pace at 8:30 to pick up someone e I wil not be using this location againMatthew R.
El cliente no dejó un comentario.Calvin M.
A1 experience from the Mgr Kevin to the vehicle.Derrick J.
Great place to go and the gentleman that manages there is awesome. Second time using that location and definitely recommend them.Sherri M.
Ensure that it is clear the selected pick-up location is not guaranteed and if the location does change, it is clearly communicated. I did not receive a phone call or voicemail as mentioned at check out, and we went to the wrong location.Ray B.
El cliente no dejó un comentario.GERALD C.
Kevin was wonderful! He was very helpful and knowledgeable.Erin M.
El cliente no dejó un comentario.Ray G.
El cliente no dejó un comentario.Gregory G.
Great location, easy to enter and exit with a large truck and trailer. The checkout process was fast and the gentleman hooked up the trailer to my truck. The drop off was just as fast and easy. No papers to sign since everything was done electronically. I will definitely be doing business here again. And already recommended this uHaul to my neighbors.Alexander K.
Kevin Jackson, the owner of this location, made my entire experience easy and a pleasure. Great customer service, helped me with some unexpected issues, and made the overall process very simple. The truck I rented was clean and in good condition. I highly recommend this locationMichael S.
El cliente no dejó un comentario.Frank P.
Kevin was greatSHADIA A. | First Impressions
El cliente no dejó un comentario.Samuel W.
El cliente no dejó un comentario.Lisa R. | Overall Experience
El cliente no dejó un comentario.Errol C. | First Impressions
Mr. Jackson is a great manager.Robert P. | Overall Experience
El cliente no dejó un comentario.ERROL C. | Overall Experience
They were professional and courteous, the vehicle was clean and they made the rental process smooth. I would recommend this facility to my friends and colleagues.ERROL C. | First Impressions
El cliente no dejó un comentario.Fred N. | Overall Experience
Good location and easy access. The facility is well maintained and secure. My unit was an interior unit with climate control. I was just what I needed for temporary storage while I moved out of state. I would use this facility again.Marilyn B. | Overall Experience
El cliente no dejó un comentario.Jenise B. | Overall Experience
El cliente no dejó un comentario.Rondle B. | First Impressions
Perfect condition and good attitude employeesAlpha K. | Overall Experience
El cliente no dejó un comentario.Curtis K. | Overall Experience
The guy was very friendlynancy c. | First Impressions
Kevin has been very helpfulshimming l. | First Impressions
El cliente no dejó un comentario.Jenna G. | Overall Experience
The on-line reservation process was easy and convenient. When I arrived to secure the unit, the staff was friendly and helpful. I have no complaints and it was just what I needed. I sold my house and am moving from a 3-bedroom house to a 2-bedroom apartment. I could not fit all of my items in the PODS so having this unit and the easy access was perfect.Marilyn B. | First Impressions
Mr Jacskson was very helpfulCharlie s. | Overall Experience
El cliente no dejó un comentario.Matthew S. | Overall Experience
Always friendly and professional service. Customer service is top notch. Kevin runs a well oiled nachine.Donna I. | Overall Experience
El cliente no dejó un comentario.arlene c. | Overall Experience
El cliente no dejó un comentario.Martin B. | Overall Experience
Excellent storage experience. The owner, Kevin, is was very helpful and friendly. Highly recommended!Micheal J. | Overall Experience
El cliente no dejó un comentario.Jenna G. | First Impressions
Staff was courteous and helpful. They provided us with two flatbed dollies to transport our things into the unit.Donna I. | First Impressions
Kevin was very kind and provided excellent servicekathleen r. | First Impressions
Kevin Johnson goes above and beyond in customer service.Very professional.Bence B. | First Impressions
Kevin, Luis and the other worker(don't know his name) do an excellent job.ALLAN C. | First Impressions
El cliente no dejó un comentario.DENNISHUGH M. | First Impressions
Great experience, from day one to checkout. Kevin Jackson was always available and helpful. He responded promptly to all my emails and check-out was perfect. I also had rented a truck which went smoothly. I will definitely come back if I ever have storage or truck rental needs in the future. Thanks, Kevin!wayne s. | Overall Experience
El cliente no dejó un comentario.derrick s. | First Impressions
El cliente no dejó un comentario.Kevin H. | Overall Experience
Make sure all your workers are fully trained or serious about there work. I got charged money due to negligence of i e of your workers but Kevin was kind enough ti fix the problem expeditiously. Besides that you guys were ok.Dominique P. | Overall Experience
The only problem that I had is that there were always dead leaves in my storage unit. Must of blown in under the door. I would sweep them out, but they would always return. Otherwise, I was happy with the storage unit.TERRY D. | Overall Experience
El cliente no dejó un comentario.TODD B. | Overall Experience
Kevin Jackson is a very nice and kind person he was always helpfulDAWN T. | Overall Experience
Kevin was very helpful and informative. Nice to work with. Took the time to explain everythingHelen W. | First Impressions
Kevin keep up the good work, very understandable nice person, we need people like this in every place of business, that is very understandable, when you have situation he's there to help you solve it with no problem. Yes I will truly recommend this place to family and friends in the future.ELAINE B. | Overall Experience
El cliente no dejó un comentario.isiah m. | Overall Experience
El cliente no dejó un comentario.sabrina D. | Overall Experience
El cliente no dejó un comentario.luis v. | Overall Experience
It is always a pleasure doing business with Kevin. In fact, he feels more like a friend than someone I am purchasing a service from!Lyle G. | First Impressions
Mr Kevin Jackson was the greatest manager that we could of asked for very very helpful polite courtesy We actually recommend our son and my mother to see him about their storage needs in the upcoming weeknor somanuel s. | Overall Experience
Kevin is friendly fast and easytobias c. | First Impressions
El cliente no dejó un comentario.Meghan L. | First Impressions
Kevin ,you were great at getting me the truck I needed for my move. The hired help from Harold and company also did a great job moving my items.lester p. | First Impressions
El cliente no dejó un comentario.brian l. | Overall Experience
Mr. Jackson was very helpful and helped me with my storage needs! Thank you for making this moving And storage experience easy on us.moazam g. | Overall Experience
can you check to see if I paid my first month when i applied name is Charlie Serenita renting space 255 charlie3209g@gmail .comCharlie s. | First Impressions
Kevin is the best U-Haul facility manager. The facility is always clean. Keep up the great customer service. Thanks Sam Paglione.sam p. | Overall Experience
Kevin is the nicest gentleman and very accommodating!kelly p. | Overall Experience
Great experience! Thank you!Robin S. | Overall Experience
Mr Kevin and Jorden both very nice and helpful. I used truck and rented storage unit. Satisfied with service.Gursharan S. | First Impressions
El cliente no dejó un comentario.KEN G. | Overall Experience
Everyone was very helpful -Kevin and Jordanbeth m. | First Impressions
The U-Haul facility in Florence NJ is convenient, well managed and the staff efficient and friendly. I would not hesitate to use this facility in the future and would definitely recommend Florence U-Haul to my friends and family.donna s. | Overall Experience
El cliente no dejó un comentario.patricia w. | First Impressions
The manager comes highly recommended..Kevin was the best.ernest r. | First Impressions
Always professional and courteous whenever I interacted with the staff. I will use your services in the future. ¡Gracias!GREGORY B. | Overall Experience
Used facility other times and as usual I had no problems. Great peoplemark c. | Overall Experience
The Manager Kevin did an outstanding job helping me with which unit to best fit my needs showed me around the lot, offered me choices & gave me the breakdown of prices. Yes, I would use this service again, & would recommend it not just to FRIENDS, but to anyone who would need to store there person items.kevin a. | Overall Experience
No issues with moving into or out of the storage unit. The one thing that was a bit of a surprise was now unprofessional (not rude) the staff in the office were but they did get the job done.Kim M. | Overall Experience
It was very convenient needing temporary storage for 4/5 months. Like paying per month flexibility. No complaints. Just suggest brighter/additional lightning in the climate controlled building.Robert R. | Overall Experience
Kevin, The manager was professional, kind, and helpful. Great JobDonna B. | Overall Experience
Kevin is and will always be the best thing about this Uhaul Location. He goes above and beyond to ensure as a customer you have everything you need. Talk to Kevin if you rent here!Douglas B. | Overall Experience
We definitely recommend using this Uhaul Truck & Storage, Kevin is such a pleasure to work with. Very kind and patient.Jeffrey and Denise L. | Overall Experience
From beginning to end all transactions were very smooth. Staff was always friendly and eager to help.robin h. | Overall Experience
Uhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.Jeffrey and Denise L. | First Impressions
Great experiencewesley f. | Overall Experience
Excellent customer service!Sandra T. | First Impressions
staff and facility were very helpful and attentive.stephen b. | Overall Experience
They helped me out a lot!James L. | Overall Experience
This location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130irene w. | First Impressions
My experience from start to finish was a breeze. Thanks to your awesome staff.Philip F. | Overall Experience
.Larry J. | Overall Experience
The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.eddie d. | First Impressions
The staff was very helpful in showing the different units that were available. and very friendly.william s. | Overall Experience
Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.carlos v. | Overall Experience
Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.JOHN G. | First Impressions
should close latermorgan s. | Overall Experience
I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.THERESA B. | First Impressions
Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!Janet S. | Overall Experience
Very friendly and helpfulMUHAMMAD B. | Overall Experience
I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!Nina O. | Overall Experience
Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.anthony c. | Overall Experience
Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.trent t. | Overall Experience
great serviceKIMBELYN T. | Reservación
Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.nicholas f. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!