Customer Reviews for U-Haul Moving & Storage of Eastern Sylvania
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Clasificación:

2.0

Picking up a truck using the cellphone is a science project. U-Haul needs to simplify the process.

Clasificación:

4.0

The call center totally messed up reservation with wrong name.

Clasificación:

3.0

Poor customer service

Clasificación:

1.0

The customer verification process was way to long. License and credit card on file should be sufficient. At least warn people earlier in the process that a passport or other contacts are needed so they don't have to reschedule the rental after having already driven to the pick-up site as I did.

Clasificación:

5.0

Jessica the manager deserves a huge raise, she was very polite, respectful and fair to me when I was being a complete bitch. Great customer service!

Clasificación:

5.0

The manager was very helpful and nice so willing to help me out and even when I needed to get a larger unit it was done instantly.

Clasificación:

4.0

Jessica Anderson very professional and good to deal with. Gracias.

Clasificación:

2.0

Your managers need replaced with customer satisfaction oriented, respectful people who do not micromanage their customers. Who do the right thing by their customers. We had two very serious issues arise with uhaul not being on top of their job resulting in us having to spend more money on services provided by uhaul. I will and my family will no longer spend a penny let alone a dollar with uhaul of Ohio ever again. You lost great customers for life. We will be renting with another company moving forward. Invest in better help. We had better service from your counter people than we did with any managerial person on your staff. Every person of power is on a high horse This will drive your sales down Even if your sales are up currently. I can assure you you can see better numbers than what your seeing just by replacing your management team.

Clasificación:

4.0

My storage unit did not have locks in either door on floor as instructed and the unit was trash in floor...call me if u need further info...unit 603...george purkey 463 201 3586

Clasificación:

5.0

Nothing to be improved. I've never used the mobile way to renta truck. It was so simple and easy. It was great!

Clasificación:

3.0

The van I rented was covered in a foot and 1/2 of snow and ice. I didn't have a scraper with me so I wasted about 45 minutes cleaning it off!! Can I please get a small refund for this?!?!

Clasificación:

3.0

The staff was rude other than that the facility was and truck was nice

Clasificación:

5.0

Jessica the manager on Reynolds location is AMAZING, she helped me out in EVERY WAY POSSIBLE!!! Thanks Jessica!!!

Clasificación:

1.0

Your staff on Reynolds Rd Toledo Ohio are not friendly

Clasificación:

3.0

Called several times and never got a call back....there was never anyone in the office apparently this site was not staffed during the day

Clasificación:

5.0

So far so good - first time.

Clasificación:

3.0

Your customer service is very poor, you need to teach people how to talk on the phone.

Clasificación:

3.0

Door was broke and remained that way throughout my rental time. It was functional but needed repairs.

Clasificación:

5.0

Everything went very smoothly, thanks.

Clasificación:

1.0

I wish you guys would have explain the 24 hours a little better very disappointed 😞☹️

Clasificación:

4.0

Matt the Service Agent that helped me, provided the best customer service I have ever experienced! He went well beyond the scope of his position to ensure that I was able to get the rental equipment I needed, to make my schedule. Thanks again Matt, you are the best!

Clasificación:

5.0

The system worked. Thanks.

Clasificación:

1.0

Have someone on site . You make us jump through hoops , then the key isn't even in the box, then you want us to return the key into the drop box …. And it does NOT fit …. You people need to figure your shit out !!

Clasificación:

5.0

The app experience was a little clunky. Location and services were great.

Clasificación:

4.0

the return key box did not fit the keys

Clasificación:

3.0

The lock box number should be more prevalent, and when a phone number is posted to help, that person should be available to answer the phone

Clasificación:

5.0

So far a great experience .convenient for the need

Clasificación:

2.0

I had an issue freeing up the location of my smart phone to communicate with UHaul. I followed your instructions and found them inadequate. I called local names given on building and did not hear back for an hour and half. Called 800 number and waited on hold for 25 minutes. Was quickly given solution to my smart phone issue through 800 operator. That tells me your website solution to my location issue could be improved. I recognize that my smart phone being smarter than I am is a big part of the issue, but the poor response time was very frustrating. I do appreciate the manager extending the time I was able to use the truck an extra hour to make up for a portion of the time I lost.

Clasificación:

1.0

Store rep and 24 hour unit weren't convenient at all. I went between the unit and the store 3 different times. My key access was denied, help in the store was limited, rep in store was very nonchalant. First encounter he hung up on me, after arriving back at the unit. He assigned me the wrong size unit which made me have to return back to the store. I would not recommend UHAUL or like to use them again after this encounter. I did speak with the manager but this was 2-3 hours after I had already been back and forth.

Clasificación:

5.0

Associate always friendly and helpful when paying my Bill. Easy access to and from storage unit and good location.

Clasificación:

5.0

good all around

Clasificación:

4.0

Staff were great to work with, both Matt and then Jessica. Did miss the on-site staffing, but the operation did not appear to suffer going remote. Moved all of our "stuff" to the downtown location... physically much more convenient for us.

Clasificación:

5.0

To the U-haul staff and manager, keep up the great courtesy that your facility has shown to me and my family in time of need. This was a very blessed experience and I will call U-haul for any future services. Thanks so very much!

Clasificación:

4.0

Way to many steps required on phone to access and return equipment

Clasificación:

5.0

Jessica is terrific. She went above and beyond to make sure everything was ok. Great personality and work ethic.

Clasificación:

5.0

My work with the U-Haul team was excellent. Rafael was a great asset to us and he made his entire team available for our operations. Had some trouble with the access code. However, Rafael worked with us to get this issue resolved. Thank you for a great team experience!

Clasificación:

1.0

I had so many problems with Uhaul. I went to you because of your past reputation, but I will NEVER be back. First, I ordered boxes online. The online process of buying boxes was extremely easy. But when I went to pick them up the clerk was unhelpful and rude. He laughed at me and told me that the boxes that I ordered would not all fit into my car. I told him that I could make multiple trips, if necessary. After he loaded what he told me were all the boxes, I got home and found that he had only given me half of what I ordered. When I went back into the store the same clerk that helped me a couple hours before told my husband that the last clerk that helped me "should have told me to grab what I ordered." That confused me, especially after he told me he remembered me from my earlier visit. But what really irritated me was the fact that he was much nicer during my second visit when my husband was present. To add, Uhaul boxes have a "guarantee" that the boxes are good for 10-12 years and up to 4 moves. Many of the boxes were already damaged when we got them (we returned them for new ones) and almost all of them were destroyed during our move. The storage unit that I rented was clean, but unsecure. You could open the unit even while the unit was locked. We called many times during our rental, which was only a month, only to be run around in circles saying that they would fix it and never did. Lastly, I was suppose to get the first month free. I did not get the first free. In fact, my account said that I had a zero balance due after the first month. However, two days after the due date I received an email stating that I not only owed for the "free" month, but that I was late on the payment and that I owed a $15 late fee that they had taken the liberty of charging my card for. When I went to the office to dispute the charges, I was told that they were unable to reverse the charges and that I received the charges because I was late on my payment. Also, I was told that Uhaul would match any written quote from another reputable company. We received a quote from Penske and Uhaul would not even come close, so we used Penske. I'm a reasonable person, but this process was ridiculous! I will NEVER do business with your company again! I wouldn't even give you one star but I had to.

Clasificación:

5.0

I appreciate the great service. Caring staff with friendly smiles. Thanks to all!

Clasificación:

2.0

The pick up area I was not able to get any internet service and everything was supposed to be done on line. The odometer was unreadable because the check oil signal was on. The phone contact was very helpful but I would of preferred not to have needed it, the van was smaller than I thought it would be and I could of used a truck cheaper. I would of switched to a truck if there was an option when I picked up the van

Clasificación:

5.0

I scheduled through the 800 number on google and the employee that helped failed to tell me the office where I needed to pick up my key card was at a different location. That was a little bit of a hassle. The lady at the office was very nice and very helpful.

Clasificación:

4.0

My unit leaked and some of my items were wet however not damaged due to being stored in plastic storage boxes. Report this when ending contract and staff took report seriously.

Clasificación:

3.0

Mr. R Davis, was an awesome person to work with, as I was closing out my unit. He made sure that everything had been completed, and he made the closing of the units very ez... Great Job R. Davis

Clasificación:

1.0

I missed one payment during the Pandemic. I was hit with a late fee and threatened with a lien. Mortgage companies, car loans, bills etc. Worked with there customers during this pandemic but uhaul didn't ! Other then that employees and customers service where good, everything was clean and checking out was very smooth.

Clasificación:

5.0

I’m very happy with my choice of Uhaul for my storage needs.

Clasificación:

4.0

I would have given five stars, except I had to get two different units, and even though I asked for twenty four hour access, it was not added to my card, so that when I tried to access my unit after office hours, to actually put things in it, I was not able to get in.

Clasificación:

1.0

You charged me for a month after I had already moved out, and then assessed late fees and threatened a lien on nonexistent items in the empty locker. When I called to fix this, I was told a GM would contact me within the hour. It's been a day and I haven't heard anything. I will never again rent a locker from Uhaul and will advise my friends and family to do the same.

Clasificación:

4.0

There was no information that this location is not staffed, on website or at location. Phone number for storage unit was no good. Luckily found a phone number on a small link in the web site.

Clasificación:

3.0

The storage unit itself was fine. The amount charged for a moving truck rental is outrageous. Honestly .99 a mile is more than some over the road truckers make. I won't be using the service ever again

Clasificación:

5.0

Limpio

Clasificación:

5.0

The whole experience went without a hitch! Even though you have plenty of hitches to rent...LOL . Would def come back

Clasificación:

3.0

I never give a any rating higher than an average because that makes them want to do better.

Clasificación:

2.0

Pick up and drop off were very difficult. My cell signal was poor (I have Sprint) so I had to wander around the parking lot until I could get it to work. The first van I got into had a low tire so I had to call customer service. Between pick up and drop off I spent almost an hour.

Clasificación:

1.0

The rental truck from Florida along with one month free storage was originally in my company name, a mixed up occurred during the storage rental that was placed in my personal account that costed me $

Clasificación:

4.0

Everyone was helpful. I just wish I had chosen a larger unit. I didn't realize how small the size I chose would be. Checking in at one site for another site and not knowing wasn't ideal. Still ok thou

Clasificación:

5.0

My things were safe and the environment was good!

Clasificación:

2.0

It said it was open 24 hours a day, but no one was there the day of my drop off. And, I called for two days after my drop off, to inform them of my drop off, but no one ever answered the phone. This location is not really open 24 hours per day, in my opinion.

Clasificación:

5.0

I was very pleased, thank you for my great experience.

Clasificación:

1.0

Paid for a appliance dolly. Customer service rep was very nice and helpful during the reservation process but dolly was not in van at pick up

Clasificación:

5.0

The gentleman who helped me was very knowledgeable, helpful, and professional. I haven't moved items to the facility as yet but based on my experience at your sales counter, I have total confidence.

Clasificación:

5.0

no comment

Clasificación:

5.0

The two women who help me were FANTASTIC!

Clasificación:

3.0

There was no lighting where my storage was

Clasificación:

2.0

General manager at Reynolds set it up and did not say how location was on Monroe street and locks were not provided. Had trouble opening the unit due to door not being mantained properly-rust.

Clasificación:

4.0

na

Clasificación:

1.0

I was supposed to get a 5x10 storage unit to store my motorcycle. The storage was horizontal and barely can fit a bicycle inside. Totally disappointed with the service.

Clasificación:

5.0

They were extremely helpful to me on a difficult move. Highly recommend

Clasificación:

4.0

fast service

Clasificación:

4.0

I just happened to get lucky when I got here. This storage facility is no longer open. There is still storage here, but you have to call Reynolds Road if you need anything.

Clasificación:

4.0

I was very happy with my unit and the way the place felt secure and safe.

Clasificación:

1.0

There was nobody manning the location. Took me several hours to find out I had to go to another location to get service. Phone number only rings to a national phone center. Horrible service.

Clasificación:

3.0

There was an outlet advertised on the website that I could rent a truck and storage unit, I had to go to two different locations to rent the truck and yet another to rent the storage space.

Clasificación:

4.0

The trailer I used pulled like a dream. Thank you.

Clasificación:

5.0

sorry you stopped manning this store. I loved the convienence of it.

Clasificación:

2.0

U-Haul always makes things difficult for a corporate customer, and the center associates don't understand how to service the corporate customer.

Clasificación:

3.0

I thought it was pretty crappy that you upped the price of the storage unit and then take the employees out of the office without prior warning.

Clasificación:

4.0

1 reason I chose this location was the onsite personnel, but when I checked out I saw it was a remote location now and I was never notified ;(

Clasificación:

4.0

Love convience of the online check in but took longer than expected

Clasificación:

1.0

Improve the app so that customers can chat with customer service reps

Clasificación:

2.0

When I had called to reserve a truck you should have told me that the location was a self serve. I found it to be a hassle.

Clasificación:

5.0

This wasn't the location that I had requested to pick up from. It was out of my way. The staff was friendly and helped me.

Clasificación:

4.0

It would be nice if there were straps available for rental along with or instead of the other things, and if there are it was not advertised

Clasificación:

5.0

Good experience. Employees are very polite and professional. Entire process went smooth and easy.

Clasificación:

4.0

It would have not come cost me an additional $4.50 in extra mileage had they had the vehicle at the location I requested on the south side of the city. This I found to be a sneaky way to get more money out of me. I will not be using a I haul by booking it online again in the future.

Clasificación:

3.0

I was told I would receive veterans discount. When I picked up truck. Clerk couldn't find how do apply . I think uhaul co. Should honor the vetran discount.

Clasificación:

3.0

It is too expensive for the storage unit that i had for each month

Clasificación:

5.0

Not much. People were very friendly and explained everything I needed to know before I left.

Clasificación:

4.0

Need bigger parking lot!

Clasificación:

5.0

Matthew did a great job of getting me checked in and on my way. I appreciate great customer service. Thank u!

Clasificación:

5.0

Everyone is so helpful and friendly! They always make my experience pleasant and easy. That's why I keep coming back.

Clasificación:

5.0

Extremely professional and courteous

Clasificación:

5.0

Matt was so helpful and made sure we got our veterans discount too :)

Clasificación:

5.0

Fast in & out. Van was clean & in excellent condition. Will use again & tell a friend!

Clasificación:

5.0

This is my fourth rental from this location over the past year and each one has been excellent.

Clasificación:

5.0

Staff was helpful and check in and check out. With online check in I was in and on the road in less then 10 minutes

Clasificación:

5.0

Friendly professional and very helpful

Clasificación:

5.0

The staff was very friendly and helpful.

Clasificación:

5.0

Only problem we had was checking in, where the credit card scanner wasn't working. The lady behind the counter apologized and extended our 8 hour u-haul time for the day. Great crew.

Clasificación:

5.0

Everything was just right

Clasificación:

5.0

General Manager - Matt Manolukas did a great job of handing everything and getting our truck. He was very informative

Clasificación:

5.0

Adam from the eastern Sylvania, OH location was great! He was very friendly and helpful and made our first time using uhaul a breeze! Thank you Adam!

Clasificación:

5.0

I recommend that when a Uhaul truck has a cracked windshield that you do not loan it to a customer. On 12/27/2017, I rented a 15 foot vehicle. When I went in the cab, I saw a 6" crack in the windshield. There were four stickers on the crack indicating that four other people saw this crack. The outside temperature was 1 degree. As I drove the vehicle, in the first mile the crack grew to over 2 foot long. I promptly returned the vehicle. The vehicle should not have been loaned out to a customer in this condition but should have been repaired.

Clasificación:

5.0

Both employees I worked with were friendly, knowledgeable, and helpful. They both seemed to enjoy their job.

Clasificación:

5.0

adam was helpful and professional. great customer service.

Clasificación:

5.0

You have nice employees and I like to deal with you and I think am next customer. Gracias

Clasificación:

5.0

Everything worked extremely well. The only suggestion I would like to bring to your attention is the seal on the door was allowing road dirt into the trailer which did soil some of our items.

Clasificación:

5.0

This was the second time within a month that I rented from this location. They do an excellent job. Will definitely use them and recommend them again. Glad to support people who give really good customer service.

Clasificación:

3.0

We would have preferred a location closer to us... as we had requested...

Clasificación:

1.0

They were very sarcastic About an issue and very rude! The representative at this location was not very friendly..

Clasificación:

5.0

Exceptional service! Rec'd a confirmation call day before. Pickup: all was ready and equipment was in excellent condition. Was moving 3 hours away all went smoothly. All around great experience.

Clasificación:

5.0

When other locations "can't," this location finds a way. I don't know why we ever check with another location first. It truly is the only location we completely trust with our business and have never been disappointed here.

Clasificación:

5.0

Customer service was professional and kind

Clasificación:

5.0

Awesome service

Clasificación:

5.0

Great location and very clean.