Customer Reviews for U-Haul Moving & Storage of East Brunswick

3,771 comentarios

397 State Rte 18   East Brunswick, NJ 08816
(Located just south of West Ferris Street)

(732) 254-9148

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(732) 254-9148

397 State Rte 18
East Brunswick, NJ 08816
(Located just south of West Ferris Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard N. 
Clasificación:
5.0

The whole process was simple and easy!!!

Rafael B. 
Clasificación:
1.0

Poor , unprofessional service , truck flumes sweat stink , skanky dirty windows. On top of that tried to rip me off on gas .. and no I don't need to Learn to do your job as was told

Bonnie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
2.0

check oil and make sure there's air in tires

Dorothy G. 
Clasificación:
5.0

Holly the store asst was great as she always is; Kyle the new store manager was very helpful and knowledgeable, a true asset to the location. I'm glad they found someone as good and nice to work with as Coleen Ryan, the previous manager, who always went out of her way to help. This is the best location to store and rent equipment in New Jersey, hands down. I drive many miles to the next town just to use this spot. Equipment is always there, the place is spotless, and the staff ALWAYS helps out. Jim Mullen, President/CEO, Dynacoustics Pro Audio, Old Bridge NJ (since 1976)

James M. 
Clasificación:
4.0

Honestly I'd have trouble recommending Uhaul to anyone. I spoke to Mike and booked the largest truck to be picked up at the Middletown location. First there was no record of it and then it was broken. Somehow the order number I had showed picking up 20 foot truck in East Brunswick. This messed up the movers, etc. The U haul boxes at Englishtown weren't ready either day we went there. I have a text from East Brunswick saying it would only be $20 extra to keep truck. Maybe that was due to us not getting it until about 10:30 am. Basically my experience with Uhaul in general was brutal. Thankful that East Brunswick made it a bit better !

JACQUELINE D. 
Clasificación:
5.0

The staff was excellent. Very courtious and helpful. I will use them again.

William R. 
Clasificación:
5.0

The team was amazing and couldn't have been any better. They explained everything in great detail and made it a fantastic experience.

Charles C. 
Clasificación:
4.0

The remote check in is nothing special. It is just as time consuming, with no help, as checking in at the counter.

William F. 
Clasificación:
5.0

I know its not something you guys specifically control, but the Mobile check in option seems like it takes far longer longer than just talking to someone. The company on a whole may want to check that out.

louis C. 
Clasificación:
5.0

Excellent customer service!!!!!!!

Alcides R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

As always the best!

kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

Very happy with the experience.

Ken C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
5.0

Kyle was awesome! Super helpful and professional.

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahsan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Include some free miles with the rental

Keith K. 
Clasificación:
5.0

Professional and friendly staff

annette S. 
Clasificación:
5.0

Everything went well with u haul east Brunswick..I have been using them when ever I needed for the last 20 years or so ..I was supposed to pickup a car in Delaware but when I got there the seller wanted more money than we had discussed so it was a waste of 6 hours driving and over $400...don't trust the sellers on Facebook..so many scams

PHILLIP T. 
Clasificación:
1.0

Worker lied and told me trailer lights were working. They weren't.

Robert M. 
Clasificación:
5.0

The staff member that helped us Friday evening was kind and helpful.

Toni C.  |  Overall Experience 
Clasificación:
5.0

Great customer service and options

Mark M. 
Clasificación:
5.0

great service.

Shaun R. 
Clasificación:
5.0

The move in experience very easy access all right got the light on here come

Conchita C.  |  First Impressions 
Clasificación:
4.0

No one at the check in station in the return

gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Wonderful staff.. always accommodating and friendly ‘ Holly is wonderful … !!!!'

antoinett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Vernon B.  |  Overall Experience 
Clasificación:
3.0

The clerk that waited on us was excellent.

Vicki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P.  |  First Impressions 
Clasificación:
5.0

Thank you for the great service! Moving is such a stressful situation, so it was very pleasant to see well organized process, professional and polite staff. Would highly recommend your company for everyone who's interested.

Ivan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
3.0

Front desk agent should be patience, courteous, polite humble and respectful when dealing no aggressive, shouting like talk.

Ghulam M. 
Clasificación:
1.0

I was charged a gas fee even tho I refueled the van above the amount of gas it had when I rented it. Even I didn't take a picture of the gas before and after I don't know if I would've received a credit back. I wonder how many other people have had this experience.

Ronoldy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

Very customer service experience and truck. Have rented before form this location and will again - thanks

Mario M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devanand K. 
Clasificación:
4.0

The transmission was slipping. The front end alignment needs correcting. I like this facility. The staff was very professional and helpful. However, the truck I rented should be taken out of service with over 135,000 miles on the odometer.

Darrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL D.  |  First Impressions 
Clasificación:
5.0

My original reservation was using the app and for pickup at an unattended lot in Edison. The reservation was automatically cancelled and I couldn't pickup the truck. The allowable time U-Haul places on those reservations is too short. Especially when your app doesn't work. It froze on one screen and I couldn't maneuver. Terrible app.24/7 pickup doesn't work. I'll only use locations with attendants in the future.

Arthur A. 
Clasificación:
3.0

At pickup time, there was a lot of confusion about the terms of the rental. Additionally, I had reserved the truck for pickup at a different location, since this location is not convenient for me.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
1.0

I had an extremely horrible experience at this location. If I ever choose to use u-haul again (which I doubt) I wouldn't return to this location if they paid me to. The staff member Jeremy Santiago was extremely rude, disrespectful, and had zero knowledge of the job. When I requested his name to report to corporate, the other worker responded “it doesn't matter his name, he's gonna be fired soon”. I plan on filing a formal complaint with corporate. It was a true sh*t show. Never again!!! DO NOT GO TO THIS LOCATION!!!

Kambui L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ziyad D. 
Clasificación:
1.0

They charged me for fuel which was at similar level and also charged me for tire repair which we didn't incurred any damage

Shashikant L. 
Clasificación:
5.0

Service was excellent at the store, the representative,, Holy was very provisional. I definably recommend your service to others. Gracias

Atef G. 
Clasificación:
5.0

I reverved a cargo Van online. When I went to pick it up the next day it It was quick and smooth getting it and dropping it off. I don't remember the girls name but she was very helpful and efficient.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rizwan K.  |  Overall Experience 
Clasificación:
5.0

😄

STEVEN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

n/a

Brandon W. 
Clasificación:
5.0

I have no complaints so I cannot give you ways to improve your service or product. I must say and I apologize for not remembering his name - the gentleman that was in the store was kind, helpful and professional. He really was organized and explained everything simply for me. He truly is an asset to your company.

Rosemarie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

fady A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jianyi Q. 
Clasificación:
5.0

Friendly staff.

TARIQ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard A. 
Clasificación:
5.0

I had no issues with this location directly. The people were super friendly and informative. The truck was great and super clean! My biggest issue was using the web page and the app. I couldn't get either to work all day the day of my move. It only worked when I used the location's WIFI after trying to drop my truck off after hours and sitting in the parking lot like a jerk for 25 minutes frustrated with nothing working. There was a major accident on my way to the location to use the truck and I wanted to extend my time. I called your phone number and you have on your recording to use the website or app. How can a customer do that if it's not accessible? I heard other customers at the location also complain about this issue. Otherwise, I was very satisfied with my service.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uladzimir K. 
Clasificación:
5.0

1) I actually booked the rental in Somerset NJ which is just 2 miles from home. But the location was not open and so transferred the booking to this location which is like added additional 20 miles and paid more. 2) Drop off had some confusion because the Bar code is not available at Drop Key location. It is at the entrance where Keys can be picked up. It took some time to figure out this bar code.

Kiran G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laarni H. 
Clasificación:
5.0

El cliente no dejó un comentario.

danny B. 
Clasificación:
5.0

Both the pickup and drop off employees I talked to were amazing and were pick to offer help and get me on my way.

Thomas W. 
Clasificación:
2.0

Long faces. Associates arguing in front of customers and letting customers argue for things that should be handle by the associates. The lack of professionalism was jaw-dropping. Associates being rude to customers and lashing at them for having to repeat themselves. No walk around. The truck assigned to me was very stinky. No clarification of process for returning the truck. Long faces at my return as well. I was hit with a $25 cleaning fee but I was not warned about it when I got the truck on the first place. It was a real nightmare overall experience. Shameful for you people.

Axel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TARAK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Holly helped me and made my experience comforting. She kind and awesome.

Cari T. 
Clasificación:
5.0

I'm a frequent customer at this U-haul. Wonderful, helpful, courteous staff is a pleasure doing business with.

DORI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey B. 
Clasificación:
4.0

The vehicle was fine … Cost fair no unexpected charges. Customer service could be improved. The gentleman who “signed us in,” was not very interested in making us feel comfortable. We were dealing with multiple family issues and when we asked questions he seemed annoyed …didn't care. Made a nasty comment,”I see she's high stressed,” and laughed. Just wanting to make sure everything is correct should be welcomed.

Audrey S. 
Clasificación:
5.0

Everything was perfect. My associate was pleasant and informative. She really deserves credit.

Lois B. 
Clasificación:
3.0

The trailer I rented had low tire pressure after loading. After inflating to proper pressure at home before getting on the road, had a blow out on highway halfway to destination. After inspecting blown tire, found screw in the tire. Took 5 hours to get trailer off the highway and repaired. Clearly no inspection of equipment between rental customers. Due to late return, I was charged an additional day of rental and now have to wait for manager to call me for towing reimbursement. Poor customer service at facility. The service agents on the phone were very helpful and kept me informed between 11pm and 4am.

Ladislav H. 
Clasificación:
5.0

The entire reservation was difficult. We went on line and booked the trailer months in advance. we were given the location to pick up the trailer as Somerset Getty 669 somerset st Somerset NJ. I get to the pick up location and was told " we do not have trailers here, I don't know why they told you to come here." She had to book a trailer in a neighboring town and I had to drive to East Brunswick NJ to pick up a trailer and it was 20 minutes in both directions. later in the day I get a call from another uhaul provider in somerset asking if we were going to pick up the trailer. The East Brunswick site was wonderful.

Francis S. 
Clasificación:
5.0

👍👍

HUGO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katerina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

The whole rental process was really easy and quick!

Jeffrey G. 
Clasificación:
5.0

N/A It was a flawless pickup and dropoff. Made it easy and intuitive.

Steven V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

The 2 people that I talked to and helped me were very professional and I would definitely use them again thank you helping us move into our new house

Garry L. 
Clasificación:
5.0

The entire process was excellent!

james M. 
Clasificación:
5.0

Everything went smoothly

Andrew D. 
Clasificación:
3.0

There's no transparency on charges . I was overcharged.

Abdul N. 
Clasificación:
5.0

Truck was there as reserved - no issues

IAN I. 
Clasificación:
5.0

Truck was clean and ready

IAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
4.0

More info on the 24 share approach for returning

Michael G. 
Clasificación:
5.0

This location is fast and efficient.. I like coming here when I need a truck

Jada H. 
Clasificación:
4.0

El cliente no dejó un comentario.

eileen c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy L R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn J.  |  First Impressions 
Clasificación:
5.0

Holly was amazing more employees like her this company is going to above and beyond it’s expectations

MARAT F.  |  First Impressions 
Clasificación:
5.0

Thank you for your service in the time that I needed it.

George R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda H.  |  Overall Experience 
Clasificación:
1.0

I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.

Rebecca F.  |  First Impressions 
Clasificación:
1.0

I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.

Rebecca F.  |  Overall Experience 
Clasificación:
5.0

I currently rent three storage units. I have never been disappointed in the service I receive.

Amanda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DESMOND L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ARIANA T.  |  Overall Experience 
Clasificación:
5.0

Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.

Lydia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anael F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  Overall Experience 
Clasificación:
5.0

Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck

SANDRA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David F.  |  First Impressions 
Clasificación:
5.0

Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!

JANET J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REINALDO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katherine v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jlann e.  |  Overall Experience 
Clasificación:
5.0

the guy that helped me was great. I wish he worked for me

scott f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDI R.  |  First Impressions 
Clasificación:
5.0

I'm very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.

FERNANDO J.  |  Overall Experience 
Clasificación:
5.0

helpful and friendly staff

KWAKU G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
1.0

Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daxian L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly R.  |  First Impressions 
Clasificación:
5.0

Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.

Maria G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daxian L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOPHER W P.  |  Overall Experience 
Clasificación:
4.0

The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Gracias

venessa m.  |  Overall Experience 
Clasificación:
4.0

This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul

Adriene B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony S.  |  Overall Experience 
Clasificación:
1.0

There is an Asian lady that works there that is SUPER rude. She wouldn't look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER

Shaylah J.  |  First Impressions 
Clasificación:
1.0

I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com

Anthony S.  |  First Impressions 
Clasificación:
5.0

rep was extremely knowledgeable and helpful

Trish M.  |  First Impressions 
Clasificación:
5.0

Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.

June K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

laura r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Saji T.  |  Overall Experience 
Clasificación:
5.0

From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.

Teri S.  |  First Impressions 
Clasificación:
2.0

The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.

HELENE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
5.0

My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.

victor m.  |  Overall Experience 
Clasificación:
3.0

Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.

Dean M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. Extremely helpful!

Richard W.  |  First Impressions 
Clasificación:
5.0

You need larger units.

Marilyn D.  |  First Impressions 
Clasificación:
5.0

Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++

john m.  |  First Impressions 
Clasificación:
2.0

When I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.

Stay C.  |  Online Move In 
Clasificación:
1.0

The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.

Jacqueline F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

andojo o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful, facility is clean.

Adriene B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy S.  |  First Impressions 
Clasificación:
5.0

Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.

mark G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

howard m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnn R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nichol L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanine D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cierra W.  |  Overall Experience 
Clasificación:
5.0

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

evonne b.  |  First Impressions 
Clasificación:
5.0

.

Dmytro H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laura r.  |  First Impressions 
Clasificación:
5.0

Always helpful and responsive Excellent ending with Jackie during final days

KENNETH M.  |  Overall Experience 
Clasificación:
5.0

The front desk personnel was very helpful and knowledgeable.

sharath p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus S.  |  First Impressions 
Clasificación:
4.0

We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don't do.

howard c.  |  Overall Experience 
Clasificación:
1.0

Wasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.

Mencia F.  |  First Impressions 
Clasificación:
5.0

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

James J M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Fiona G.  |  Overall Experience 
Clasificación:
1.0

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

David G.  |  Overall Experience 
Clasificación:
2.0

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

LISANDRO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy G.  |  First Impressions 
Clasificación:
5.0

This place was great the staff always friendly and willing to work with you. No complaints from me!

MATHEW D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  Overall Experience 
Clasificación:
5.0

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Akita J.  |  First Impressions 
Clasificación:
5.0

The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.

Ademola S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMOND J.  |  Overall Experience 
Clasificación:
1.0

Staff was rude. Did not make the check in process easy

vijay varma p.  |  First Impressions 
Clasificación:
3.0

I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.

Chester B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S A.  |  Overall Experience 
Clasificación:
5.0

Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally

David K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnn R.  |  First Impressions 
Clasificación:
5.0

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 

Judith H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff also equipment was clean

LORETTA C.  |  First Impressions 
Clasificación:
2.0

Over priced ! Won’t be using U-Haul or their storage again !

Tyshawn J.  |  Overall Experience 
Clasificación:
1.0

For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I'm sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you're facility is ok but as people you fail miserably.

TRACY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE B.  |  First Impressions 
Clasificación:
3.0

Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.

Jacquelyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación: