Customer Reviews for U-Haul Moving & Storage of Downtown Fairfield

1,774 comentarios

1327 W Texas St   Fairfield, CA 94533
(Next to Napa Auto Parts)

(707) 434-0989

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 434-0989

1327 W Texas St
Fairfield, CA 94533
(Next to Napa Auto Parts)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Erik W. 
Clasificación:
5.0

Very friendly and professional staff! From the person who received the truck, to the lady that collected the final fee.

Maria D. 
Clasificación:
5.0

All was great! The only things was that the seal was broken on the dolly and we didn't use it. But we weren't charged.

SOPHIA A. 
Clasificación:
5.0

Very professional staff. Well organized and easy to work with.

Richard C. 
Clasificación:
5.0

Everyone was very polite, but they need to have more counter help so you don't have to wait for so long at counter. Other than that it's a awesome place to rent your equipment.

Leland R. 
Clasificación:
5.0

No improvements needed in my opinion. Good service.

Tony M. 
Clasificación:
4.0

Our reserved truck was not available at the location we reserved it. We had to spend quite some time on the phone with both the pickup locations and the reservations 800-number to arrange a different pickup at a location relatively nearby. Promising availability and then moving the pick up to 90+ miles away does not encourage repeat business.

Barton S. 
Clasificación:
5.0

All goos

GUILLERMO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanette F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kat L. 
Clasificación:
4.0

Renting a uhaul from this family business was by far the most organized, most time efficient, most smoothest, most friendly experience. I highly recommend choosing this business for service.

joy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHAD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Camilya R. 
Clasificación:
4.0

El cliente no dejó un comentario.

henry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimball H. 
Clasificación:
5.0

The staff is SUPER friendly! That is always a deciding factor for me. They have also been helpful and supportive when I ran into issues with TV boxes not being able to fit in my car. Best location that I have visited in ANY state!

Rhonda M. 
Clasificación:
5.0

Amazing customer service! They went above and beyond!

Ken W. 
Clasificación:
4.0

None.

Trevor S. 
Clasificación:
3.0

Available bathroom for customers. Improve your location. Uhaul sign not infant of uhaul location. Very confusing. Wanted to add a driver who was not present, was not told if have full insurance from haul it covers all drivers according to when 800 number uhaul phone number was call.

Tyra L. 
Clasificación:
5.0

The staff at this location is very friendly and helpful and it was a pleasure doing business with them. I will definitely return.

DON C. 
Clasificación:
5.0

Thank you, everything was good.

Issaam Q. 
Clasificación:
3.0

I never received my invoice, I spoke with a. young lady yesterday and she indicated I should drop the trailer and she would send my completed contract. please send me a copy of my receipt. thank you

Kevin F. 
Clasificación:
5.0

They have now maintained the same familiar faces there, which is always a good sign! This is definitely a sign of good management, especially in today's situation!

Tim S. 
Clasificación:
4.0

Please send the final bill. Thanks

Christina S. 
Clasificación:
5.0

Super friendly extremely helpful and very professional I will be back

Charles T. 
Clasificación:
5.0

Employee was awesome. Very helpful!

Albert R. 
Clasificación:
5.0

The customer service was excellent.

Toni C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky A. 
Clasificación:
3.0

The staff were very knowledgeable and friendly.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
1.0

Though the initial lady and more mature gentlemen were nice, I did not receive all the needed information regarding charges …..such as late fee, needing to fill up tank despite paying mileage. Its makes a huge difference when you take the time to explain how the charging process works.

LaTanya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie P. 
Clasificación:
3.0

Increase front desk staff to help out that lady that's was exceptional very helpful

Emanuel B. 
Clasificación:
5.0

Great service.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emerito G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore G. 
Clasificación:
5.0

This Location is the Best I have ever dealt with in the 30 plus years of my rental experiences .......Period!

Tim S. 
Clasificación:
5.0

Everything went smoothly. Truck ran well and drove great. Ac was cold and engine was powerful. I will use this site again in the near future. Thank you Uhaul!

kyle M. 
Clasificación:
5.0

You guys was real great

vicky P. 
Clasificación:
5.0

So far there wasn't anything on this that need to be improved.

Rashaune S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

I was caught off guard when I was told the final tally. I guess I didn't read the fine print. I stayed local, made a couple of trips to the dump and was charged just under $100 bucks for just over 50 miles. Plus I had to put fuel which was just under $25 bucks. Pretty pricey! Other than that, staff was professional and courteous. Easy in, easy out.

Kevin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BG S. 
Clasificación:
2.0

I reserved a 26' truck but only received a 20' truck so I had to use additional vehicles and more gas. I was only notified that i was not getting what ordered the day i went to pick it up. On a positive note, the staff was friendly when we dropped off the truck.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

I haven't received my receipt yet by email. Please send: lynngriff@comcast.net Thank you.

david G. 
Clasificación:
5.0

Everything went well in all employees knew what they were doing

EDWARD M. 
Clasificación:
5.0

Maybe keep the exiting pathway clear. As soon as I got my trailer hooked up, I was set to go but had to wait 10 mins. There was another customer blocking the exit. I was in no hurry but next time I might be.

Kurt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris H. 
Clasificación:
2.0

Abel. He was not very helpful with my questions and didn't explain things when I asked him. Uhaul was fine but it is getting very expensive recently.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMEO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

Friendly and helpful staff. Side mirrors were clean and adjusted properly. Windshield and cab were very clean. 100% positive rental experience.

Thomas C. 
Clasificación:
5.0

VERY EFFICIENT, CLEAN AND CURTEOUS AND IN A TIMELY FASHION.

Mildred M. 
Clasificación:
5.0

Keep doing what you're doing.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

I returned the trailer early. One of the reasons is it was pulling. I've done a lot of towing over the last four months and this is the first time the trailer pulled my truck around even when it was empty. I tried to tell the attendant and he was absolutely uninterested. He said it just came back from Tahoe as if that somehow said that it was fine. Just because somebody else didn't mention it doesn't mean it's not there. It might even mean that they don't know it's not supposed to do that.

Terra K. 
Clasificación:
5.0

The young man who assisted me was a very nice people person as well. Great attitude!!!!

Jeff B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

Very nice service

Aurora F. 
Clasificación:
5.0

Mr. Wes is fantastic

John Q. 
Clasificación:
5.0

N/C

Robert H. 
Clasificación:
5.0

Owner and staff are friendly and very helpful. Great people and great service. Thanks Again

CARRIE C. 
Clasificación:
5.0

Nothing, you're great.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yong L. 
Clasificación:
5.0

The manager and facilities were cheerful and welcoming I hope to use this facility again soon.

Darl M.  |  Overall Experience 
Clasificación:
5.0

Staff at this location were very friendly and professional. They were very informative concerning my rental choices. Good operation. Will definitely rent from them again.

Ronald N. 
Clasificación:
3.0

hope the gas level that was put on paper is accurate, my gas level on truck was less than what was on paper

GRACE K. 
Clasificación:
5.0

Great service clean trucks always get one when I'm there on North Texas Fairfield California always have trucks available reminds me of my go back this week and rent one for two more days again excellent staff XM ownership always friendly and happy to greet you sign your customer Rick Botello

Richard B. 
Clasificación:
5.0

Everyone at this location is fabulous. Customer service, pricing, accommodating, and ease of checkout / return. The only improvement would be to allow this location to do more than Bay Area one way moves. I am in the process of moving to a city further north and couldn't book my one way with this (my favorite) location because they are only allowed one ways in the other direction.

DAPHNE LIZA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicidad E. 
Clasificación:
4.0

Excellent service provided by Nirmandeep Grewal.

Roberto B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosanne F. 
Clasificación:
5.0

staff very friendly and professional..

Donald S. 
Clasificación:
5.0

Everybody is good work l recommend this place Thank you

juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osama M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hashim E. 
Clasificación:
5.0

very helpful staff

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEODORO G. 
Clasificación:
2.0

This location consistently takes reservations without having the equipment available, then makes zero effort to solve the problem. I lost multiple hours of m y planned day because of them, twice!

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Algie S. 
Clasificación:
5.0

Customer service was superior

Neal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD D. 
Clasificación:
5.0

Remind about the returning process and hours, and explain about after hours return,

Danh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Filecia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KARIN B.  |  Overall Experience 
Clasificación:
5.0

Was very good and everything was secure.

Imoh Johnson I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ervin B.  |  Overall Experience 
Clasificación:
4.0

When I made my reservation online, it was for a 5×5 unit and since I rented a Uhaul van at the same facility on January 31, 2021 I was supposed to get the 1st month rental for free. When I got to the facility at 1327 W Texas in Fairfield, I was told that there wasn't any 5×5 units and all they had was a 5×10 for $10 more a month and they hadn't heard about the 1st month free. I agreed to the larger unit and it worked out perfectly. 5×5 would have been too small. Thanks for the error. I will still be using Uhaul for any moving or storage needs.

Laurence M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
5.0

I have to say I was very pleased with my experience at this storage facility. Great staff and great clean facility.

Jay Alan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin D.  |  Overall Experience 
Clasificación:
5.0

I rented an air cooled unit and stored my belongings for 7months. They came out as is without any dust or insect issues. Will use again.

Sandeep S.  |  Overall Experience 
Clasificación:
5.0

Gracias

Mario M.  |  First Impressions 
Clasificación:
5.0

Great location, property well maintained, safe and secured, great customer service. Would highly recommend.

Sharon A.  |  Overall Experience 
Clasificación:
5.0

THE LADY WHO HELPED US THE ORIGINAL PERSON WE RENTED FROM BEFORE YOU BECAME U-HAUL. WE K=LIKE HER A LOT. SHE IS SO FRIENDLY AND GIVES EXCELLENT CUSTOMER SERVICE.

SHARON K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda P.  |  Overall Experience 
Clasificación:
5.0

I enjoyed the system and service of this office because it was quick and ready!

Roger H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

M E B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff, offered all the help I needed, Unfortunately I had to use two small storages because they ran out of the bigger ones

mohamed z.  |  First Impressions 
Clasificación:
5.0

I have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both. Staff have always been friendly and the storage site is always clean

Natalie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cliff C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah G.  |  Overall Experience 
Clasificación:
4.0

Everything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there's advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady's name is Neirman (sp?), and I forgot her husband's name. Great people and very professional. I will miss them.

Sherri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONYA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W.  |  Overall Experience 
Clasificación:
5.0

I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson

JACKIE W.  |  Overall Experience 
Clasificación:
1.0

I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services

Bryan R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S.  |  First Impressions 
Clasificación:
5.0

The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service

CLARENCE N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
5.0

Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I'd go through these guys 10x over!

Brittany S.  |  Overall Experience 
Clasificación:
5.0

I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Gracias

SANDY M.  |  Overall Experience 
Clasificación:
5.0

I told my friends that it's the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.

ANITA T.  |  Overall Experience 
Clasificación:
5.0

I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.

GODFREY M.  |  Overall Experience 
Clasificación:
5.0

Great experience.

JASON S.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Kristine B.  |  Overall Experience 
Clasificación:
1.0

No problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!

Joseph P.  |  Overall Experience 
Clasificación:
5.0

Very nice staff very helpful.

Tina l.  |  Overall Experience 
Clasificación:
5.0

great staff good facility thankyou!

DANIEL C.  |  Overall Experience 
Clasificación:
5.0

Very nice an helpful!

Marcus M.  |  Overall Experience 
Clasificación:
5.0

Nice people, well maintained

Tina l.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent on both ends. The truck was easy to drive and mechanically sound.

Lisa M. | Reservación
Clasificación:
4.0

i did not like it when ofc closed

PAM G.  |  Overall Experience 
Clasificación:
3.0

Over charged

Sharon B.  |  Overall Experience 
Clasificación:
3.0

It was a whole lot better before UHaul took over, I rented a unit in the forst place because it wasn't a huge corporation, it was a local small storage place. UHaul ruined it.

PAMELA W.  |  Overall Experience 
Clasificación:
5.0

Had a great experience with this UHaul facility. Staff was very helpful and made sure everything worked well. Would definitely recommend them to friends.

Arthur S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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