Customer Reviews for U-Haul Moving & Storage of Canyon Country

9,477 comentarios

27150 Sierra Hwy   Canyon Country, CA 91351
(14 N Hwy Off Ramp)

(661) 251-4444

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(661) 251-4444

27150 Sierra Hwy
Canyon Country, CA 91351
(14 N Hwy Off Ramp)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

We'll organized faculty with a professional and knowledgeable staff.

Thomas H. 
Clasificación:
5.0

We rent trailers all the time in all different locations. Most of the time the trailer we rent is filthy inside. I, mean, I always see the employees cleaning the cabs of the ones you drive, but I never see them cleaning out the back of a trailer. This time, I was so very pleased that the trailer we rented was super clean! Employees were great! Bravo Uhaul

Debbee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OGHENETEJIRI O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

very smoothly and efficiently process!

roderickk N. 
Clasificación:
5.0

Great service and quality vehicle. My only problem was that the tire pressure light kept coming on. Possibly a malfunction because the van drove just fine!

Ronnie T. 
Clasificación:
5.0

Loved the truck loved the team loved the service and loved the self pickup/return

malcom B. 
Clasificación:
3.0

Ac was not working properly, tire pressure warning kept coming on The drivers door was not closing properly. Your uhaul app does not work properly.

James C. 
Clasificación:
5.0

they fixed the radio on the truck.

OZJAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonso M. 
Clasificación:
5.0

I have moved a few times this year alone, and Canyon Country Uhaul has been an absolute favorite. ALL of their staff is extremely helpful, efficient and hard working! They really are focused on providing top notch customer service. ¡Gracias!

Maria F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA M. 
Clasificación:
5.0

Helpful staff, easy pickup and return.

Dmytro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiranpreet K. 
Clasificación:
5.0

Everything was done very well and everyone we interacted with was very professional.

Garnet B. 
Clasificación:
4.0

Extremely pissed off is an understatement. Towing a car, the dolly lights need to work. ALL the lights. No running lights caused us to have to stop for the night when we did not plan on it. cost me $120 for the hotel that WILL be reimbursed. This caused an extremely dangerous driving conditions. Call for help and got disconnected after being on hold for an hour. Then a tow guy shows up at 2 am at the hotel, I am not going outside at 2 am in a strange town. This is the worse customer service ever.

Candy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeste H. 
Clasificación:
4.0

The AC fan knob was broken off, I'm just glad I had pliers or I wouldn't have been able to get the AC going. Otherwise I have no complaints, thank you!

Alex R. 
Clasificación:
3.0

The first uhaul i was given had purple paint splashed on the back.

Allison M. 
Clasificación:
4.0

Make sure the vehicles have at least half a tank to start with. My vehicle was next to empty. I had to get gas just to make it to my start place : ( Upgrade the vehicles. My vehicle ran poorly and an awful smell was emitting from the vents.

Sherry C. 
Clasificación:
4.0

Very long wait in line, but once I was helped, the representative was very efficient and friendly

Dean F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
4.0

Had some issues with using the online check-in so that took way longer than it should have but I eventually worked it out

Chris M. 
Clasificación:
5.0

I had such a positive experience with U-haul! The entire process went smoothly - from purchasing packing materials in your rental store to pickup and delivery of the U-Box container. Your employees were courteous and helpful. Texts and phone calls kept me informed throughout the process of shipping my U-Box across the country. Everything arrived on time as scheduled. I couldn't be more impressed with your service. ¡Gracias!

Cathy H. 
Clasificación:
4.0

Site was busy. I had to wait a little to check in. After hook up, the WiFi would not allow the connection photo to upload and a second employee was needed. Upon drop off there was some waiting to be attended to for disconnecting. All staff I interacted with was friendly. None of the delays were excessive, and the attitudes of the employees was upbeat and all seemed happy to help. All said, a positive experience

TONY C. 
Clasificación:
5.0

Great service start to finish!

MATTHEW K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

Pick up was easy. Drop off was easier! Staff at check in and out were amazing!

Chona S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmytro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
1.0

Both mirrors on each other truck were not properly maintained because every time I hit a bump the mirror moved plus the sunvisor above the driver side was the wrong sunvisor and it wasn't hooked in so again every time I hit a bump it went out in front of me and I almost got in an accident several different times with this truck, And to take $15 off of my fair in which a deadly accident could've happened is really unacceptable.

Troy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
4.0

Faster pick-up out than last time, 15 mins instead of 30. Perhaps because I called ahead and let them know I was short on time, advised on time I would be there and asked if we could complete abetting possible over the phone. In any event, faster than last time.

Jack L. 
Clasificación:
5.0

Drop off was fast and pain free

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
3.0

Staff are super willing to help (A++) but the site is understaffed. Unnecessarily long wait. How about two reservation lines? One for those who pre-reserved online (and will go quickly) and for those who didn't (and will take a long time)? Trailer had a tire near the end of its life and the floor of the trailer had a big grease spot we had to clean before using. Otherwise, in good condition. Have rented dozens of trailers (and an occasional truck) over the years from U-Haul. I'm a big fan. The only serious complaint is the lack of staffing.

Alan B. 
Clasificación:
5.0

The staff at this location were great and very helpful, but it was obvious that they are understaffed. If corporate U-Haul views these surveys - give your locations more payroll!

STEPHANIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

I often rent at this location. Fast and friendly service. My truck had many issues and I reported them upon returning. I was surprised that no compensation was offered for the inconvenience. What type of compensation is being offered in these types of circumstances? 1. The truck engine was puttering and not picking up speed. 2. The engine stalled several times during the drive and caused long delays for my plans. 3. The low oil indicator constantly rang

David H. 
Clasificación:
2.0

Ac didn't work sometimes

steve M. 
Clasificación:
5.0

Everyone was very professional and helpful. Would definitely utilize and recommend this service!

Christine G. 
Clasificación:
5.0

Everything was well handled. The only glitch was paying Brothers Keepers for 1 pod instead of 2 and with your help we were able to get them paid.

Charene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G. 
Clasificación:
5.0

GREAT SERVICE AS ALWAYS AT THIS LOCATION ! DROVE 40 MILES OUT OF MY WAY TO GET THE EQUIPMENT THERE AS THEY ALWAYS HAVE WHAT I NEED !!

STEPHEN D. 
Clasificación:
4.0

U-Haul of Canyon Country has good employee-customer

Valerie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

todd F. 
Clasificación:
5.0

All the staff are pleasant and professional.

MICHAEL F. 
Clasificación:
3.0

El cliente no dejó un comentario.

addie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

All the staff were helpful. We were extremely satisfied with the customer service.

Elijah H.  |  First Impressions 
Clasificación:
5.0

Great customer service , fast and courteous. Gracias

Russell V. 
Clasificación:
5.0

Nothing this location did exceptionally AWESOME especially the counter person I don't remember his first name but his last name was Velasquez, this guy went above and beyond and represents U-HAUL in a positive and professional manner ***** 5 stars for this individual.

eric S. 
Clasificación:
3.0

Air conditioning issue. I got bit by an unknown insect while sitting inside of the truck. It caused swelling, redness and itching on the bitten area.

Loneathea F. 
Clasificación:
5.0

Great experiencee!

Jackie W. 
Clasificación:
5.0

Parking is a bit of a problem.

luis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Constantino P. 
Clasificación:
5.0

Everyone was very personable and helpful!

Tara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

Too much equipment; vehicles and trailers leaving little room to navigate and parking was minimal to none at times. The only thing that worried me about the equipment on the trailers were the tires looked very old and worn out.

Rudy J. 
Clasificación:
5.0

Customer service was very good

Matthew P. 
Clasificación:
5.0

Employees were very friendly and curious

Dusttin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Elliott P. 
Clasificación:
5.0

The service on tires was due they were low on air. The truck showed less gas than what it showed on the check out slip when I pu the truck-inaccurate.

KIMBERLY M. 
Clasificación:
5.0

your entire staff is excellent and patient!

Michael B. 
Clasificación:
5.0

Everything was good, maybe the website could be easier when it wants a download of the license because there is a glitch.

Kathleen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

Open on Sundays and 2 days means literally 48 hours, which are huge bonuses! The staff was also really helpful, which made the check out and in process very easy.

Lisa Yumi M. 
Clasificación:
5.0

Fast service, good condition vehicles.

Dmytro R. 
Clasificación:
5.0

The staff at this Canyon Country location all were so helpful and pleasant, in the office and in the yard. Nice crew :-) thanks Uhaul!

Kathleen J. 
Clasificación:
5.0

Quick in and out process

Cesar M. 
Clasificación:
5.0

I've been here many times. Love working with these folks. Got me in and out in no time and returning was a breeze.

Dennis K. 
Clasificación:
5.0

The staff at Canyon Country Uhaul were fantastic. Steven and Fairland were so helpful and kind. It was such an easy moving process!

ANDY L. 
Clasificación:
5.0

Jesus was very courteous and polite.

Abdul B. 
Clasificación:
4.0

Someone skimmed my credit card and used it after using your site. I think you have a data leak/ security breach.

Marla J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elysa K. 
Clasificación:
5.0

Everyrhing was awesome except that instead of the scheduled july 2, my bixes was delivered july 3. I understand it might be that a druver might not be available, but they should have called and notified me day before so I didn't have to take a day off that day and waited for nothing. If I didn"t call the sac office, I wouldn"t know.

Maryanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jesus M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
2.0

Pickup took too long, customers were not served in first come first serve. Wait to get trailer hooked up took too long (30 minutes) I had to ask for help multiple times. Uhaul personnel had no clue and disorganized. However they were friendly and capable once they got it. Return was better however counter was not as busy. Need to organize lines and personnel add counter help.

NICOLAS S. 
Clasificación:
5.0

Exelente service. Would recommend to anyone because the staff are very friendly polite and helpful. Thank you for a great service.

Edwin A. 
Clasificación:
3.0

When I left with my first truck the brakes were squeaking extremely loudly, seemed like all the rake material had worn off on the rear brakes. So I got a new truck immediately but that cost me some time and made me late. Secondly I was charged $200 to clean a spill in the back of the truck. That feels a bit excessive to me.

bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre B. 
Clasificación:
5.0

Keep it up

Kuldip S. 
Clasificación:
5.0

N/C

Sidale P.  |  Overall Experience 
Clasificación:
5.0

Extremely nice customer service!

Jasmin M. 
Clasificación:
4.0

Trucks are not maintenance well.. got a truck with obvious damage with marks to show U-HAUL knew about them, and chose not to repair them. The truck had small a small amount of fuel in it to start, I had to fuel it up immediately.. hence returned it with twice the amount I started with. And at todays price was ridiculous! You charge over a dollar a mile and a charge to rent the truck.. gas should be free or charge more to rent it with unlimited mileage. Maybe next time I'll rent the truck from Home Depot or lowes

ROBERT J. 
Clasificación:
5.0

The Best Customer Service ever!!!

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
5.0

Rental van is clean and runs great and employees are very helpful and I will come back here again.

david hyun K. 
Clasificación:
3.0

The truck rental aspect was fine. I ordered moving pads and dollies. They were to be in the truck. They were not. It added to an already stressful event. Uhaul, please do what you say not just say what you'll do.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela W. 
Clasificación:
5.0

Nathan was a great help! He was able to give me the rental, show me to the storage unit and showed me all the conveniences of opening up the liftgates and the trolleys tonhelp move my stuff to my storage easier. Danny offered great customer service when renting out the truck as well, offered to help move out of the spot, checked to make sure i had my dolley, and made sure the truck rental was ready to go and safe to use!

Pablo F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro F.  |  Online Move In 
Clasificación:
1.0

The fact that I paid rent on the 14th and was not pro rated when I closed my account in the office is robbery. The unit is going to be re rented within days and on the website I did not see anything advising I wouldn't be refunded for remaining time. Definitely not recommending uhaul and probably avoiding it as much as possible.

Andrew M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIE V.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and accommodating to my specific needs!

Andrew P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

victoria l.  |  First Impressions 
Clasificación:
5.0

Absolutely Excellent recommendations for U-Haul Moving & Storage of Canyon Country, CA. They've been extremely helpful, professional, and great in every way.

Judy B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Gayle V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY B.  |  Overall Experience 
Clasificación:
4.0

Busy busy place both on a weekday & Saturday. Above average experience because of Fairelynn who is amazing and extremely helpful and friendly given how busy the place is. Poor experience due to the Manager (not sure of his name) who was rude and condescending. I would not recommend for storage, there's just too much going on with moving vans, retail store, etc doesn't seem secure or convenient.

David V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernando S.  |  First Impressions 
Clasificación:
5.0

Staff were professional and easy to speak with. EXCELLENT EXPERIENCE!

Judy B.  |  First Impressions 
Clasificación:
5.0

Very accommodating and friendly

raymond s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA D.  |  First Impressions 
Clasificación:
5.0

Thank you very much for you’ll services

Timothy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKETIA F.  |  First Impressions 
Clasificación:
5.0

The Staff was great and especially the manager Freddie. I used the storage unit for over three years and Freddie lived up to all the agreements that we agreed upon the day I rented the storage space. I renting an inside temperature controlled unit. All the items remained clean, safe and in original condition. Highly Recommend!

Kenneth B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monica w.  |  Overall Experience 
Clasificación:
4.0

On hold time for calls was over 30 mins each of the three times I called. Frustrating when my issue could not be addressed on line.

Linda C.  |  Overall Experience 
Clasificación:
3.0

Accessing the gate was often a challenge due to various crates/trailers/trucks etc being obstacles. In some cases this also impeded access to the building itself. The sloping ramps (loading and off-loading) were a deal-killer. I am quite relieved to not have to deal with that again

Dan W.  |  Overall Experience 
Clasificación:
5.0

Too expensive!

CAROLAN L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ray G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C.  |  Overall Experience 
Clasificación:
3.0

The time I called it was great service. I don't know why when my husband called they said there was none available. But I'm the end it was great.

Linda L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise S.  |  First Impressions 
Clasificación:
1.0

So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.

CHARLES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena O.  |  Overall Experience 
Clasificación:
5.0

We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional $140.00 for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092

jan g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIHRAN H.  |  Overall Experience 
Clasificación:
5.0

My belongs were kept in great condition!!

larisha d.  |  Overall Experience 
Clasificación:
2.0

The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job she

ROBERTA U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  First Impressions 
Clasificación:
5.0

Federico has helped me for years. He's one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.

uriel a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadine Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek L.  |  Overall Experience 
Clasificación:
5.0

Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for $100. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.

jeannette c w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen E.  |  First Impressions 
Clasificación:
3.0

I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

Stephen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brian p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina S.  |  Overall Experience 
Clasificación:
5.0

Excellent facility, excellent staff.

wayne M.  |  Overall Experience 
Clasificación:
1.0

When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.

John S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDELL A.  |  Overall Experience 
Clasificación:
3.0

Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

TIM G.  |  Overall Experience 
Clasificación:
3.0

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.

Timothy C.  |  First Impressions 
Clasificación:
5.0

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Thomas K.  |  First Impressions 
Clasificación:
2.0

We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Kevin M.  |  Overall Experience 
Clasificación:
1.0

Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

Bryan V.  |  Overall Experience 
Clasificación:
5.0

Traci, and Freddy are great. Super accommodating

TYSON SHAWN A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryan V.  |  First Impressions 
Clasificación:
5.0

Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Scott A.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing! They were friendly and really took the time to answer all the question that I had.

Luis W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
3.0

Nice storage facility but a little pricey.

PAMELA K.  |  Overall Experience 
Clasificación:
4.0

Everything went very smoothly

Rose u.  |  First Impressions 
Clasificación:
5.0

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Deborah S.  |  First Impressions 
Clasificación:
2.0

My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

Heidi M.  |  Overall Experience 
Clasificación:
5.0

A water fountain out at the storage units would be great. The staff is friendly and helpful.

anton c.  |  First Impressions 
Clasificación:
5.0

Great service

Carlos J.  |  First Impressions 
Clasificación:
1.0

Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Adam D.  |  Overall Experience 
Clasificación:
5.0

Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

Jonathan G.  |  First Impressions 
Clasificación:
5.0

Your employee was very nice, friendly, and helpful.

CAROLYN J.  |  First Impressions 
Clasificación:
3.0

Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Iona D.  |  Overall Experience 
Clasificación:
3.0

Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

Richard D.  |  Overall Experience 
Clasificación:
5.0

I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

NICOLE H.  |  Overall Experience 
Clasificación:
5.0

Works well

Fedor N.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Farhad b.  |  First Impressions 
Clasificación:
5.0

The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

JOSE C.  |  First Impressions 
Clasificación:
5.0

Very nice employees and staff made sure i had everything i needed.

Cynthia C.  |  First Impressions 
Clasificación:
1.0

Over charged no convienence of space or hours and always and issue with mngmnt

TERRY K.  |  Overall Experience 
Clasificación:
5.0

Guys did great job getting me in and out!

Brent H.  |  First Impressions 
Clasificación:
5.0

Great job communicating!

Brent H.  |  Overall Experience 
Clasificación:
4.0

Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Matthew P.  |  Overall Experience 
Clasificación:
5.0

So happy with my experience. Fast,efficient and great price! ¡Gracias!

Monica C.  |  First Impressions 
Clasificación:
5.0

Great service. Driver was punctual and friendly.

JAVIER C.  |  Overall Experience 
Clasificación:
3.0

I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

Anne K.  |  Overall Experience 
Clasificación:
5.0

All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Extraordinario servicio al cliente

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

delores o.  |  Overall Experience 
Clasificación:
4.0

I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Terrance T.  |  First Impressions 
Clasificación:
4.0

Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Marcel C.  |  Overall Experience 
Clasificación:
1.0

I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Sandra D.  |  Overall Experience 
Clasificación:
2.0

I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

Amrita G.  |  Overall Experience 
Clasificación:
1.0

Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

arthur k.  |  Overall Experience 
Clasificación:
4.0

Hours don't match with what is online. Could use an update. :)

kate m.  |  Overall Experience 
Clasificación:
2.0

Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Nils G.  |  Overall Experience 
Clasificación:
5.0

Great service

Robert S.  |  Overall Experience 
Clasificación:
1.0

U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Jen T.  |  Overall Experience 
Clasificación:
5.0

Thanks for your help!

Larry Charles B.  |  Overall Experience 
Clasificación:
5.0

Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Lynette S.  |  Overall Experience 
Clasificación:
1.0

I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful

Donna B.  |  Overall Experience 
Clasificación:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful and friendly. No problems in the 4 years I used the facility.

LAURIE P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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