The moving personel deserve a great deal of appreciation for the extraordinary work they do.Bill J. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Auburndale
U-Haul Truck Share 24/7© Location
Louisville, KY 40214
(East of third street on Outer Loop)
Servicios en esta ubicación:
Horarios de la ubicación
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly S. | Overall Experience
Kathy went above and beyond! It was a hot day, she was the only one there and assisting 3 rental customers besides us, handling a return and her computer was not functioning, not to mention she could not check us in to a storage unit as she had no active printer. We started off in Indy Indiana at 10am..we arrived at the Loop facility and it was a hot mess and crazy day. She made arrangements for us to park our U-Haul truck inside the secure gate to keep our belongings safe, she called the Preston Hwy location where we drove our personal vehicle, and they set up our storage unit online- we went back to the Loop location to find Kathy still smiling and running her ass off. It was even hotter by this time. She took us to our storage box, and we got unloaded. She then got the truck checked in for us and we were done. It was 87 degrees, a long day for us, and seeing her smile, her personality and her attitude toward everyone that we saw her be in contact with (about 7 different people) was awesome! What an employee you have there!!! She made the tough and long day and entire rental process a breeze. We are very glad to have met such a great hard working woman with that â€œsouthern hospitalityâ€. Kathy, again than you very much for you kindness, calm and collective personality and you glowing demeanor and will to see every customer was satisfied and respected. You are Awesome!!! Charles S and Shannon Abbott- soon to be Louisville residents!!!Charles A.
Staff was accessible and knowledgeable, very helpful and more than willing to assist and answer questions.Karriaun W. | Overall Experience
NingunoRegina H. | Online Move In
El cliente no dejó un comentario.Nichole M. | First Impressions
El cliente no dejó un comentario.Angela D. | First Impressions
Have the truck clean and not have trash inside of the cab. Also the poor roof patch did not work when it rained.Brent S.
El cliente no dejó un comentario.Kathy S. | First Impressions
The keys to the truck had to be brought to this location. Ashley in customer service was very friendly and professional. Kathy who brought the keys was argumentative and confrontational. It took me an hour and a half to get the keys to the truck. Hold times for customer service was 48 minutes, that's unacceptable when you're at a location waiting. Ashley was really great! Kathy was really rude.LELIA W.
Had we not happened upon a live person it would have been even worse. Could not get the digital system to work. The live person took pity on us and helped us out. On line reservation worked beautifully.Frank G.
Original pick up location was a few miles from me. Had to drive way out of my way to pick up.. customer service at Bardstown location is horrendous. Would never recommend to anyone.John C.
Tried saying the gas wasn't put back in when it was and charged my friends card an extra amount so they could get the extra money.Heather B.
El cliente no dejó un comentario.Timothy G. | First Impressions
El cliente no dejó un comentario.Tina T. | First Impressions
Everyone was great I rented a unit and when we were unloading we realized we were going to need another unit and I called and they had one and were willing to let me add it to my contract when I came in to return my truck. They went way above and beyond to take care of me.Andrew B. | First Impressions
It took almost 30 minutes to check in online. It was frustrating.LELIA W.
El cliente no dejó un comentario.Kimberly S. | First Impressions
Customer service was wonderful everyone that I had to speak with was amazing especially the person on the phone that I called to make the reservations with she was absolutely awesome I've never had such great experience talking with anyone on the phone in my life thank you for everythingBelinda H. | First Impressions
The only problem I had was trying get unit number and gate password online so I still needed in person help.Jessica D. | First Impressions
El cliente no dejó un comentario.James M. | First Impressions
What they fail to tell you is you have to go to one office before you go to another storage area that they have so you do extra running back and forth over and over until you go over the mileage allotted for your truck to where you end up paying extra. And also we're still waiting on our deposit back and yet it has yet to be received back and it has been 2 days already as for the price of things yeah no problem but all the headache to go through is bullcrap. And we still want our money backCarol B. | First Impressions
El cliente no dejó un comentario.Demika E. | First Impressions
I have had nothing but troubles from U-Haul from day one. I will never use their service again.Alan M. | Overall Experience
El cliente no dejó un comentario.ANGELA W. | Overall Experience
The unit place was close but Jason took his time to come out to help us get the unit and very respectful and helpful y'all need more people like thatdylan k. | First Impressions
I have had but problems from the get go.I have one bill sent to me and I paid it. You have sent one bill since the begining. I call the location and it goes to corporate. I call the Preston Hwy. location and it goes to corporate. Corporate does not satisfy me at all. I will pay the bill if you will send me one. I got a late notice for $15 it is your fought I am late.Alan M. | First Impressions
I was not told about the truck that the catlac converta was stolen off all the trucks. I picked it up at 20th and Broadway. Now that was so so bad. I couldn't drive over 40 miles a.d hour. It was so loud. I just had to suffer through it. Everything else was good. People were kind . But not the truck.Edwina B. | First Impressions
Fastest most friendly group of people I have met. From the moment I drove in to the moment I went home. Everyone I spoke to was most hospitable. If this is what Louisville is going to be like, I am glad we moved here!MICHAEL H. | First Impressions
El cliente no dejó un comentario.alfreda s. | Overall Experience
El cliente no dejó un comentario.Tom L. | Overall Experience
El cliente no dejó un comentario.Michael S. | First Impressions
Arrived at Outer Loop facility around 4:30; no employees were present. Called the phone number listed outside the building, made a reservation with a rep who told me there would be a dolly or flatbed available within my unit to unload the Uhaul. Found out I had to go to the Preston Hwy location to complete reservation. At that location, the employee at the desk proceeded to wait on customers that came in after me first, simply because he was not familiar with storage unit reservations. After leaving there, I dropped off the dolly I had rented at the Uhaul facility where I had bought mattress bags, as they closed at 6 and I was led to believe I would have access to one at the unit. When I got back to the unit, I discovered there was no lock available to secure my unit, although the rep at the Preston Hwy location was supposed to provide one. Upon opening my unit, I discovered there was no equipment to help me unload the truck. Luckily, there was another renter there to help me unload the 1 heavy piece of furniture, and he had an extra lock he sold me. Because of all the extra driving I had to do due to not being able to handle everything at the storage unit location, I ended up having to pay an extra $40 for mileage, as well as the added cost of the extra gas used. This was my first experience with a Uhaul storage unit, and once I get my property back out, it will also be my last.Brian M. | First Impressions
The person who helped me was amazing but the process was terrible at first. I had a hard time for 4hrs before I was successful. I thank God I was able to get my rental at the end. Thanks to a customer who called someone to help.Terrell C.
El cliente no dejó un comentario.KENDALL H. | First Impressions
I was very disappointed when I was getting the run around for 4hrs. Thank God guy came and help me. He drive from one location to come help me.latanya c. | First Impressions
Had multiple bad experiences. Was told i would get a refund and it never happened.Nicholas H.
I was told that a lock will be in my unit. Unfortunately my lock was missing. I had to go buy a lock from Walmart down the street.Demika E. | Online Move In
I always try to rent from this location. Great staff.... very helpful. ¡Gracias!Aimee F.
El cliente no dejó un comentario.VINSON K. | Overall Experience
El cliente no dejó un comentario.MICHAEL B. | First Impressions
El cliente no dejó un comentario.Destiny H. | Overall Experience
Could not get into the lock box to get the truck we ordered. Had to drive to another location only to be sent back to the original location for someone else to get the box open but give us a smaller truck. An hour and a half after the original pick up time. We had to make two trips which cost me an additional 100 in addition to the 150 an hour we paid the movers who were waiting for the truck.RICHARD B.
El cliente no dejó un comentario.latasha c. | Overall Experience
El cliente no dejó un comentario.Rosemary B. | First Impressions
Unit is leaking water , please fixEric W. | Online Move In
I wouldn't recommend uhaul to anyone, they have very poor customer relations skill. They do not check with the local companies to see if they have vehicles available to move, they just make . If you get there and they don't have a truck well you're just out of luck according to uhaulShondrekia J. | First Impressions
El cliente no dejó un comentario.Jessica B.
We were dropping the truck off early and no one worked there to help with questions. Store was always locked. Better Vous toner service at that location would be better.Sheldon P.
El cliente no dejó un comentario.Hugo S.
El cliente no dejó un comentario.WILLIAM G. | First Impressions
El cliente no dejó un comentario.STEPHEN G. | Overall Experience
I am very upset at u-haul at the moment, cause I called and reserved a truck and a storage unit. I was able to get the truck with no problem. But the storage unit was awful. First the lady I scheduled the reservation with told me that I would have a 10x12 unit available to move into. But when I got to the storage unit the man that was working told me that he didn't have a 10x12 available the only thing he had was a 10x15 or a 5x10. So he took us down to see the unit the 10x15 witch was not available because it was still filled with trash so he took us to the 5x10 unit which we ended up getting because it was the only one he had but not only was it too small, the panels in our unit are coming off where you can see into the unit next to ours so somebody should look into that. Also we had to throw away a lot of our stuff because it would not fit in the unit.Richard N. | First Impressions
Get place to rent from. Needs to have staff there from 8 -7 instead of remoteJASON LEE W. | First Impressions
El cliente no dejó un comentario.Destiny H. | First Impressions
This is the worst mistake ever, and I beg you to choose a different rental truck company. I showed up on time, at a new location 7 miles further away to pick up my truck that I scheduled two weeks out.. This location has no staffing, so you are stuck on your own with the app. The app would not let me check in. After an almost two hour wait on the phone, I attempted to make a new reservation at the same location for the same size truck. Mind you, there was only one 17 foot truck there. The reservation worked. Finally I spoke to a UHAUL agent who explained there was not another truck there to fulfill my original reservation so the app never worked. I went to drive off in the second truck, which I soon discovered the battery was DEAD. The UHAUL agent quickly transferred me to her manager. The manager offered to upgrade me to a larger truck "at no extra charge". The 20 foot and the 17 foot was the same price so this was a mockery to the situation. UHAUL only offered me their 50 dollar guarantee. After almost 3 hours, I finally drove off in a truck with low gas. The final straw was when I found Marijuana in the cup holder of the truck. They clearly do not clean the truck. If you will rent from UHAUL do not chose a location with App Only. You will waste 3 hours of your moving day.Marc B.
It was a good place as long as the local management was who you dealt with and IF they answered their phone. When there was a problem, local management would not answer their phone. When dealing with corporate they tell you they can't do anything but try local management and in the meantime your stuff in your unit is unavailable to you. The corporate will not even compensate or anything else for your inconvenience. They knew of the issue for over 24 hours and didn't have the decency to email clients to let them know of an issue and that it was being looked into. When we moved, we rented our unit. After moving in we were informed of a special for new renters, but because we set up our rental online so we were prepared when we got there, we were not eligible (it was a new rental within their time frame). Their solution was to rent a second unit to get the deal. I feel this is a shady company who tries to find ways not to honor their own specials and who refuse to treat customers as if they are the reason they are in business. Uhaul was the leader in self storage for a long time. I think they got too comfortable and have now been knocked down. I would rate them so-so.Sandra H. | Overall Experience
El cliente no dejó un comentario.emily s. | Online Move In
$19.95 per day in town is bull jive! You need to take that off the side of your vehicles and stop false advertising! That is just plain dirty! I'm not sure how you guys get away with that horrible lie! I'm wrong, of course I know how you get away with it, you just take advantage of the situation!Ron D.
The front brakes were bad.Charles R.
Arrived to pick up my truck and it was parked in a way that made it impossible to get out with the other trucks next to it and my truck sandwiched between them and a pole and a ditch. The truck had all sorts of mechanical issues, didn't have the dolly I paid for. Returned the truck and was charged twice what I had already paid and when I looked at my bill online, the guy has added a ton of stuff I didn't get or use and it's over a month later and he's still trying to bill my card almost $200. I already paid $85 and should have gotten some of that back. U-haul corporate even said I should not be charged and removed the extras from my bill and told him to refund my money completely but I keep getting charged. Find somewhere else.Carolyn M.
Very professional and friendly customer service.Madonna W.
El cliente no dejó un comentario.Vincenzo P.
El cliente no dejó un comentario.Sammy M.
Great experiencemang K.
I chose no contact pick up. I then had to enter the building and basically redo everything i had entered online. Which made me use a different card because I left my debit card in the other car (not the one i was driving in). Why offer no contact if i still had to go in?LARRY H.
El cliente no dejó un comentario.Vicki F.
Truck would not get up to speed so much play in the wheel. Need to be maiteneced a WHOLE lot better. Even tires looked bad. Never AGAINJason P.
El cliente no dejó un comentario.Shequita M.
I do appreciate the help with getting the cargo van for a couple hours but it smelled like piss. Someone peed in that van theres no doubt about it.Jacob E.
The man working the counter Sunday Feb 14- Jason I believe- was super friendly and helpful and made our Uhaul experience simple and easy!Lauren F.
Very easy access and conveniently close to home. I would rent from there again if i needed to. GraciasSteven F. | Overall Experience
Nothing, thanks manLeslie P.
El cliente no dejó un comentario.Kyla M.
Great service from associate. He pulled truck and trailer into lot for us and then came back with receipt total since there was a little less gas than expected. Very professional!Kenneth R.
It took forever to process pickup. There is only one person at that location. There was dirty on the floor of the trailer. Drop off was a nightmare. Location was closed, no one to help unhook trailer. Roadside service wanted to charge me to help unhook. Customer service people were no help!!Lorie S.
I don't think you need to improve anything. You was great!! martha B.
El cliente no dejó un comentario.Deshon G.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.Kristina G.
Make sure truck is cleanWilliam B.
El cliente no dejó un comentario.Corey B.
El cliente no dejó un comentario.Corey B.
El cliente no dejó un comentario.Adelaida P.
El cliente no dejó un comentario.RAEDAWN L.
El cliente no dejó un comentario.ANTHONY A. | Overall Experience
El cliente no dejó un comentario.Emily W. | Overall Experience
I paid for my unit...never got to get into it. The office was closed and no one answered the customer service phone. Travis L. | Online Move In
El cliente no dejó un comentario.KELLY A. | Overall Experience
El cliente no dejó un comentario.Christopher J.
Assign pin codes instead of those cards. Normal office hours would be nice, as I could not get in because it was closed. The only saving grace was the girl from Preston who came to our rescue, and Jason who has been there for me for years --- you don't treat your people right, and it shows.Jake W. | Overall Experience
Cheated me out my moneyRobert F.
Jason ROCKS he helped so much and the site is clean and looks greatRebekah P. | First Impressions
Location was fine, but Uhaul seemed to have overbooked this location. The attendant was very stressed and frustrated with his lack of support. The equipment that we ordered was not there. And the location and time of our pick up was changed 2 days prior to our reservation. Everything with this location was fine, but I was not impressed with Uhaul's logistics and coordination overall and would be hesitant to refer them as an organization.Kacie L.
El cliente no dejó un comentario.nicole F.
Online and the store need to communicate better. They double booked for the same truck.brianna E.
El cliente no dejó un comentario.Fallon M.
Phone calls for service at go uhaul are way too long-hold time extreme.Anthony H.
El cliente no dejó un comentario.CODY C.
El cliente no dejó un comentario.Bruce N. | Overall Experience
El cliente no dejó un comentario.robert G.
jason was very helpful and pleasant, great experiencedonnie R.
You need to get the guy there some help, he's every nice. Be closed in the middle of the week is not a good idea.Stephanie H. | Overall Experience
When I arrived At the U-Haul facility it was 4:45 P.M. There was a customer there that the clerk was taken care of once that customer was done conducting their business the Clerk said to me â€œsorry I'm closedâ€ as he is walking towards the door. I Said to him I have a reservation already I'm just here to pick up the truck he said â€œ I understand that but I'm closedâ€. Then he asked me Was I here for the 26 ft. truck. I Told him yes, then he said I have it already for you but I am closed. Then, I had to sit there for an hour and a half trying to go online and get in touch with customer service to figure out how to get the 24 seven app so that I could get the keys out of the lock box.When I finally did Retrieve the keys in the gas needle was on E (Empty). This gentleman needs to learn how to deal with the public. And have class is on customer service. When he said that he had the truck ready for me, obviously that was not the case because if he had the truck ready he would have at least Made sure that there was some gas in the truck. This is unacceptable as much as I have dealt with U-Haul before I've never had this issue or come across anyone so rude.Catrina S.
El cliente no dejó un comentario.Bruce N. | First Impressions
El cliente no dejó un comentario.Emily W.
El cliente no dejó un comentario.tony S.
El cliente no dejó un comentario.william S.
El cliente no dejó un comentario.Eric C.
Listen. I dont want to be rude. The transaction was smooth, the attendant was great but the store smelled like sh!t. Like real life human sh!t. It bothered me. Its still bothering me how bad that store smelled. Hey if the guy has to use the restroom and he works there okay. But bleach that entire place afterwards. I mean the smell is stuck in my mind. Stressing me out. Human Sh!t smell like as soon as I hit the door. Everything else was flawless, great transaction. But that attendant needs to visit the doctor.Chacoby P.
El cliente no dejó un comentario.ZACHARY C.
El cliente no dejó un comentario.Rickey T.
El cliente no dejó un comentario.Tim G.
El cliente no dejó un comentario.sylvester E.
Great serviceLester C.
El cliente no dejó un comentario.Nicholas Z.
El cliente no dejó un comentario.Martin K.
I'm waiting on a response regarding billing error. Was charged for dolly I didn't use.GEOFF G.
El cliente no dejó un comentario.Demika E.
El cliente no dejó un comentario.Jeremy V.
El cliente no dejó un comentario.Eric C. | First Impressions
El cliente no dejó un comentario.Heidi H.
El cliente no dejó un comentario.CONNIE W.
I rated average only because when i downloaded my license as requested for early arrival, when i arrived the process was not on point, thus the guy at the counter needed my license anyway.BELGEE F. | First Impressions
El cliente no dejó un comentario.Ismayla G. | Overall Experience
Jason was extremely helpful.laura K.
El cliente no dejó un comentario.Betsy R.
Drop off was a nightmare. Had to wait 30 minutes for customer service to answer & then they still couldnt help me with my phone finding the location. Was on the phone about 45 minutes & we still didnt find the locationdiana B.
El cliente no dejó un comentario.Maria D.
El cliente no dejó un comentario.Mark C.
Nothing / all done well!Kimberly T.
El cliente no dejó un comentario.Kimberly M.
El cliente no dejó un comentario.Patricia F.
Not a thing. Exceptional experiencepeggy L.
El cliente no dejó un comentario.john B.
There was a terrible smell in the facility.Jshaquerriah F.
El cliente no dejó un comentario.Kila S. | Overall Experience
I was sent there 20 miles (30 minutes) out of my way since the location where I reserved my unit didn't have one. The attendant was rude and didn't believe me when I was told I should receive the $50 guarantee. I should have been able to drop off unit where I originally ordered and he said no. I had to drive 40 extra miles and it took an hour longer. I should not have to pay for the extra miles or extra time.Merrilee G.
El cliente no dejó un comentario.Alisia K.
El cliente no dejó un comentario.Latonya B.
El cliente no dejó un comentario.Philip H.
More employees at each location.Tajah H.
El cliente no dejó un comentario.Stephen c. | Overall Experience
Zero complaints about the drop off location. The worker had not been having a great day, but he was upbeat and helpful in spite of it (we only knew of the issues he'd had after asking how his day was going).DONNA H.
Jason is very nice and friendly, with above excellent customer service. ¡Gracias!Sammie A.
El cliente no dejó un comentario.Leon U.
El cliente no dejó un comentario.Leonel O.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Stephen S.
The phone rental was a nightmare. Having an account made it worse. The only truly bad u-haul experience I've had.james B.
Check-in after hours very convenient and worked wellBonnie R.
Need a ramp even for 10 foot trucks.sherri M.
Jason was great! Very fast and friendly service. I will definitely return in the future. ¡Gracias!Michael B.
El cliente no dejó un comentario.Luke W.
El cliente no dejó un comentario.Steven N.
El cliente no dejó un comentario.Stephen c. | First Impressions
They lost maintenance and my personal belongings ruined. Units around me expecting damages also.KEVIN C. | Overall Experience
Unit 241 has no lights and never got fixed but i was fine with that but it needs fixed before renting againJason d. | Overall Experience
Good experience using the storage facility over the past years. Had two increases in storage fees over the last few years. I thought the increases were not justified. Move-out was smooth. Thx !Dennis H. | Overall Experience
I had to pay for a full month when I was not utlizing the facility for a full month. You all should retro pay customers for an early exit before the full month.Nathaniel W. | Overall Experience
El cliente no dejó un comentario.Melissa T. | Overall Experience
The staff was very helpful and patient with me while I ask many questions. Things were explained well & without feeling like I was putting them out. This was my first experience in renting a unit.rita l. | Overall Experience
Very helpful and friendly staff, well maintained and clean facility,I will highly recommend itReynier P. | Overall Experience
Was very expensive to say the least, main consideration for moving.CHRIS G. | Overall Experience
Everything was finediane p. | Overall Experience
Jason really made the whole process seamless. Great employeeANDREW K. | Overall Experience
Excellent customer service!!SABRINA W. | First Impressions
Great experienceConnie D. | Overall Experience
To start my reservations I made for traveling to ky from Miami was never made. And put me bk a wk had a leak in tire traveling 1080 miles and outer loop lady was very rude and told lies out loud!!!Suzanne P. | First Impressions
Jason was very nice and professional.Kila S. | First Impressions
Gave my truck away , had to drive to another city to get auto transport, never again will I use uhaul. Schedule a month ahead and told them I couldn't come until after 12. They gave my truck away at 8Comfort O. | First Impressions
Kris and Jason were a huge help. I could not have gotten done what I needed without their great customer service. They were down to down to earth, genuine, and accommodating. Thanks! - Jacob MastersJacob M. | First Impressions
Excelentelawrence b. | Overall Experience
My mattress was ruined by water causing mold also damaged my couch and a box of purses and now I have to get that replaced and I have to sleep on my floorBeverly S. | Overall Experience
Kris was wonderful in accommodating our needs. The unit I initially reserved was much to small and Kris went over and above in helping us find the right size affordable unit. Excellent asset to Uhaul!ANDREW K. | First Impressions
Good customer service.latricia p. | First Impressions
Great facility! Wish I had found you sooner!PATRICIA K. | Overall Experience
Storage on Outer Loop was great, picked up my truck on Preston Hwy. and the whole way home it shook, transmission was off, couldn't go above 50 without truck pulling. Just awful.Dorothy M. | Overall Experience
Great customer service! My son was relocating from another city. Reservations were quick and easy and there are numerous drop off locations so it was easy to find the one closest to our home.VICKY C. | First Impressions
EXCELLENT staff, quality service and very good job with payment reminders sent to my email! I will truly do all my storage and moving needs with U-Haul every time! Thank you kindly for a job well doneEric S. | Overall Experience
Thanks staff, you were always friendly and professional. If the need arises I will use you again.James B. | Overall Experience
Good place very helpfulJohn P. | First Impressions
The help was very unprofessionalAngela B. | Overall Experience
All the staff were very helpful and went out of their way to help ,very well ran business . And very understandingtonya c. | Overall Experience
it was goodwayne b. | Reservación
Very nice secure clean placeJONATHAN M. | Overall Experience
Great staff.....friendly, helpful, and easy to work with! Great facilities with nice security.timothy c. | Overall Experience
aaaaaaLinda N. | Overall Experience
First time using a storage facility. My experience was outstanding!!Franklin W. | Overall Experience
G)))lllllllllllllllllllllllllkkkkkkkkkkkkkkkkkkokkMicheal C. | Overall Experience
Decent storage unit establishmentterrance q. | Overall Experience
Good place to storeDolly S. | Overall Experience
My RV was stored on their property and we had no issues.Christina P. | Overall Experience
Dwight and his staff were so friendly and always available to answer questions or help in anyway.patricia d. | Overall Experience
👍👍anthony p. | Overall Experience
Great facility with helpful staff.leo b. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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