Customer Reviews for U-Haul Moving & Storage of Akron

5,085 comentarios

1570 V Odom Blvd   Akron, OH 44320
(I-77 off exit 130)

(330) 869-0837

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 869-0837

1570 V Odom Blvd
Akron, OH 44320
(I-77 off exit 130)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

TOMMY K.  |  Overall Experience 
Clasificación:
3.0

I dropped the truck off on Sunday after hours. With the same amount of gas as when I picked it up. I was charged 65.70 the next day. It had the gas, it was early and I get charged. Won't do business again.

Regina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

collen G. 
Clasificación:
4.0

The gas and service fees need to be expressed more clearly.

Brandon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
1.0

Uhaul did NOT have the trailer I reserved. I had to travel to another location to get the trailer.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicola T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick M. 
Clasificación:
5.0

For mobile check-in, a heads up that additional person verification would be required. Aka: who brings their passport or billing statement to pick up a truck?

JOE C. 
Clasificación:
1.0

I didn’t get anything

KRYSTLE M.  |  Online Move In 
Clasificación:
4.0

Entire process was streamlined and had little wait when checking out rental unit. Equipment was clean and ran well. Check in girl was nice and pleasant a true asset to company.

Brent D. 
Clasificación:
3.0

Check brakes and other fluids. Get people behind counter that are not rude and actually give the person eye contact when talking to them

Margaret B. 
Clasificación:
4.0

Customers should not be charged $20 for not self checking rental after regular hours. Just a way for uhaul to get extra money….

Tyrone R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoran G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

charles S. 
Clasificación:
5.0

Friendly, helpful staff and clean equipment made my move so much easier. Highly recommend this location!

LUANN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
1.0

First and foremost, one of the employees look visibly dirty. The first employee I dealt with literally had dirt in her hair, and looked like she hadn't showered in a few days. With COVID still running rampant, it is off putting to see someone working behind the desk with poor hygiene. Secondly, it took talking to 2 people and waiting over 45 minutes to get the keys to both the truck and storage unit. The storage unit I reserved wasn't available, and I was told, "well this is what we have" when I asked why the unit I was promised wasn't available. And the only option I was given was to purchase a more expensive unit. Third, when I went to examine the storage unit, there were no lock and keys, so I had to go back in the main office AGAIN. Fourth, when I finally got a chance to inspect the moving truck I reserved, after having to walk around the parking lot to look for it because no one could tell me exactly where it was, both the mileage and gas were inaccurate, the link that was provided to correct these did not work, and I had to go back in the office 3 times for an actual employee to make the changes in the computer. Then, when I asked for another print out with accurate figures, the employee refused, saying that I should have used the link that wasn't working. If today wasn't Sunday and I had any other option, I would not be renting a storage unit from UHAUL because your customer service was horrendous and I frankly never want to come back to that location again.

HanneLore G. 
Clasificación:
5.0

Although the store was busy, the representatives renained calm and professional

Martha R. 
Clasificación:
1.0

The customer service representative was unprofessional, very unkind, and very selfish.

Louie B. 
Clasificación:
5.0

I'm disappointed with the scheduling process for this particular truck. I reserved the truck for 24 hours on a Monday. I received an email on Wednesday that I needed to return the truck after 7 hours of use. I thought the second email was a mistake and waited until pickup to resolve the time. I still had to return the truck after 7 hours because of an over-booking.

Douglas R. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLA T.  |  Online Move In 
Clasificación:
1.0

We scheduled online for 16 hours and got to the store and they completely changed the time we had to return the vehicle. Even after I showed the surly cashier my proof of reservation, she just commented "you can either take the truck or you don't." This exact same thing happend to the family in front of us and they simply walked out. I will never use Uhaul again.

Denis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA C.  |  Overall Experience 
Clasificación:
3.0

I spoke to a different representative on the phone from the Talmadge ave./East Akron location for my booking. While this location (V. Odom) was very helpful and managed to help me correct the issue, I found when I went to pick up the truck that the booking was NOT for the amount of time I had originally requested! I was very clear over the phone that I would need the equipment for two days and my Reservation was made for only one. As if that wasn't enough, the MORNING OF my move I received a call that the equipment wouldn't be available for when I had booked it. After hours of phone tag, the V. Odom location was able to help me get a vehicle but still caused me to be over two hours late on my move out time. I was told I'd receive a credit since my reservation was altered and didn't receive that credit either. Overall, a really terrible experience on top of the stress of moving.

John G. 
Clasificación:
5.0

They were VERY helpful, we didn't have to wait and the store was clean and friendly

Craig I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NED G. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
5.0

Drop off was very easy just pulled up person came out look the truck over took some information and said we were good to go, had a great experience

Lynda J. F. 
Clasificación:
3.0

El cliente no dejó un comentario.

LENEA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley M. 
Clasificación:
4.0

Had to wait a bit for someone to come out when returning the van.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilda L. 
Clasificación:
2.0

Got told that there was going to be a $50 bump fee for being late when I had a flat they should tell people that!

CODY H. 
Clasificación:
5.0

Very easy return. We were in and out in no time.

Paula R. 
Clasificación:
5.0

Tierra was very pleasant and helpful!

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latoya G. 
Clasificación:
3.0

No blankets available and gas tank not full

Warren N. 
Clasificación:
5.0

Great attitudes and a good experience

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen A. 
Clasificación:
1.0

customer service very very very rude!!!!!!

Guillermo . P. 
Clasificación:
2.0

Rented a trailer for 2 days. I had a change in plans and returned it in 4 hours. The young lady behind the desk said the entire fee is ours to keep "the same lady I rented from". I can see keeping 1 day rental fee, she should have refunded 1 day. She was very polite when I rented the trailer but was rude when I returned it 4 hours later. I was the only customer in store both times. This was the main Uhaul hub on Vodom Blvd in Akron OH.

robert H. 
Clasificación:
5.0

Nothing to improve… the lady who helped us was excellent!!

Toby L. 
Clasificación:
2.0

1. Many times the gates were open for a few days and or nights. Many cuts in fence. 2. 24 hour access would have been nice. 3. Office hours did not hinder me. 4. I got your truck and 2 days later came down with covid. Had truck 18 days but communicated with you. Made it to Akron and being still sick could not go further. Changed destination from Georgia to Akron and was charged $800 plus and then $1,700 plus To go 200 miles. You could give no consideration to me for uncontrollable sickness. I was raped by U-Haul. All thru pandemic I did my part but so many took advantage an we're unethical. The kid that checked me in was rude and disrespectful. Can't prove it 100% per say but was harassed by some staff and experienced gang stocking. Have pictures of cars at U-Haul were same cars following me. Was advised by attorney to move my belongings to different storage company but they are all the same. I think inside my unit was being video taped - and I am not being paranoid. Almost on every arrival, a siren would go off saying I was trust passing and enter the code and saying I was being video taped. Approached management but they were no help from beginning to end of my stay. Complained about all the cuts in the fence. 5. I came in winter. The units are old and dirty. I left it cleaner than when moved in. 6. 3 different people told me they had stuff missing. I am ocd and noticed things moved in my unit. So, between possible theft and the harassment, NO I would not recommend to someone I cared for.

JOHN G.  |  Overall Experience 
Clasificación:
4.0

could not give a excellent rating as I still have not received a receipt.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debrah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen R. 
Clasificación:
5.0

I always get the best service at this location. There are other uhaul rental places closer to where I live but I always use the V-Odom store for all my rental needs.

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydnee N. 
Clasificación:
2.0

Interior of vehicle was dirty - clean them. Counter staff not motivated.

Andrew F. 
Clasificación:
4.0

The trucks interior needs to be cleaned

shiloh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katika T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
2.0

I ordered a dolly and it was not in the hall. I had to come all the way back and they wouldn't even give me a discount on gas or the mileage or the dolly. They told me it was my fault and the girls were completely rude.

Julianne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANARA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

Nice people at this location - the lady tech/ rental person showed me how to do the self return option, got me hooked up to my truck and explained the tow dolly features. The tow dolly really was easy to use and traveled well. Thanks U-haul.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
3.0

When I arrived to pick up the truck and the furniture pads I had ordered, I found out there were no pads. The person serving me said, ‘what do you want me to do, manufacturer them?' Very poor response! Equally poor that UHAUL did not let us know in advance. This is our 4th or 5th order with you. I know you can do better!

alan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan G. 
Clasificación:
5.0

The young lady working the counter was so helpful, quick, and kind. She was awesome.

Angela W. 
Clasificación:
3.0

Lower drop off fees would be great. I dragged the empty trailer back to Ohio from South Carolina because it would have doubled the price to drop it off at a U-Haul down there. When returning the trailer after hours, it was hard to find the location's trademark to scan with my phone because it was just a just a tiny part of the return instructions poster.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah S. 
Clasificación:
2.0

The truck was dusty, wouldn't go above 45 mph, and no AC. The sales team could not care less about my inconvenience during a HOT & HUMID summer day. We returned the truck before we were done moving.

Robin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA O. 
Clasificación:
5.0

I rent a trailer from this location on a weekly basis and love the staff here. I could go to a closer location but the service I get from the V-Odom crew will keep me going there everytime!!! Thanks for everything!!! -A. Kenney

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raneisha M. 
Clasificación:
5.0

the staff was great

Tary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara W. 
Clasificación:
4.0

Prices are too high for mileage.

dominique V. 
Clasificación:
5.0

Very nice girls helpful and informative thx dan

Dan S. 
Clasificación:
5.0

thanks

Eugene E. 
Clasificación:
5.0

Just wish we could have picked up the van on Sunday to load for an earlier start on Monday instead of waiting until Monday to get and load. But it all worked out in the end. Awesome brand new van too.

tersea K. 
Clasificación:
1.0

They rob me of 50 dollars ! Horrible customer service extremely rude and I was hung up on' I've been a customer of this branch for years ! Never again ! Ever

Tony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
3.0

Hire me.

Donald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian V. 
Clasificación:
5.0

I never received my receipt vie email

Lee M. 
Clasificación:
5.0

Best U-Haul I dealer with in threee years. Gracias

GEORGES W.  |  Overall Experience 
Clasificación:
5.0

I appreciated the great customer service and the great access whenever I needed it. I only closed out the unit as my son relocated out of state and we no longer needed the storage. Gracias.

LINDA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

guy B. 
Clasificación:
5.0

My issue is with your fees and all the do it yourself stuff. We have to scan our own drivers license even though we are standing in the store. We have to check out the vehicle and upload pictures for dispute before driving off. If we don't go on line to say the vehicle was returned, they have a fee for that. You even have a fee if the gas is under 1/4 tank in addition to the refuel charge. The refuel charge at almost 7 dollars, I can see. But 30.00 for the employee to put the gas in? Shame on you Uhaul.

JACKI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georges W. 
Clasificación:
5.0

Great prices. Knowledgeable and courteous staff! Thank you for making a tough move more manageable!!

CHRISTINE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Keep up the good work.

richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

renaldo T. 
Clasificación:
5.0

Although your equipment was in great working condition and the show room floor is beautifully put together. The attitude of the female employee that checked us in at 8:00 am on June 4th could use some lessons on manners and customer service. On a side note check out went smoothly.

Tracey S. 
Clasificación:
5.0

VERY FRIENDLY STAFF

SAMUEL S.  |  Overall Experience 
Clasificación:
4.0

Good service

JOSEPH H.  |  Overall Experience 
Clasificación:
2.0

I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.

TOMMY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLADYS L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EDITH G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAISHAY A.  |  Overall Experience 
Clasificación:
5.0

It was a great experience no problems at all.

PRIEST G.  |  Overall Experience 
Clasificación:
3.0

Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.

DOROTHY J.  |  Overall Experience 
Clasificación:
5.0

It’s two ladies that’s very helpful there

MONICA J.  |  Overall Experience 
Clasificación:
1.0

PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.

ALEZA B.  |  Overall Experience 
Clasificación:
1.0

Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!

ALEZA B.  |  First Impressions 
Clasificación:
3.0

Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMOS C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY R.  |  Online Move In 
Clasificación:
5.0

I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.

MARGARET B.  |  Overall Experience 
Clasificación:
5.0

Sales person was excellant

GARY F.  |  First Impressions 
Clasificación:
5.0

Thank you for your assistance.

TALECHER L.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff

RACHELLE R.  |  Overall Experience 
Clasificación:
3.0

Still a little higher then other’s on rent

DON L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA P.  |  Overall Experience 
Clasificación:
5.0

The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.

THERESA W.  |  First Impressions 
Clasificación:
5.0

I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEES

COLLEEN P.  |  Overall Experience 
Clasificación:
4.0

If needed would use this service again…..

ANTHONY B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRENCE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HUMBERTO B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENAE T.  |  First Impressions 
Clasificación:
4.0

Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboard

LISA F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TALECHER L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA A.  |  Overall Experience 
Clasificación:
5.0

Yes sir keep it up I was in and out love it

SILAS J.  |  First Impressions 
Clasificación:
3.0

Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.

MONICA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TALECHER L.  |  First Impressions 
Clasificación:
5.0

My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!

COLLEEN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH S.  |  First Impressions 
Clasificación:
5.0

Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experience

DORETHA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEIDRA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN S.  |  First Impressions 
Clasificación:
5.0

Over the past few months, I've not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!

ANGELA B.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

STEFANIE K.  |  Overall Experience 
Clasificación:
2.0

Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.

STEVE P.  |  Overall Experience 
Clasificación:
1.0

I don't not like that you guys don't prorate. It's sicking to spend 80+ dollars on a full month rent and didn't need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no one

NICOLE C.  |  Overall Experience 
Clasificación:
5.0

The manager is very customer service oriented.

TIFFANY L.  |  Overall Experience 
Clasificación:
5.0

My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!

RACHAEL H.  |  First Impressions 
Clasificación:
4.0

I had trouble with the 24 hour access.

STEPHANIE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CEPHAS H.  |  Overall Experience 
Clasificación:
1.0

Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.

JANICE F.  |  Overall Experience 
Clasificación:
5.0

All the staff were very helpful and understanding! Went above and beyond for great customer service

KENYA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEFANIE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH ANN N.  |  First Impressions 
Clasificación:
3.0

Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..

QUESETTA B.  |  Online Move In 
Clasificación:
3.0

On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn't work very well.

LINDA V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA H.  |  Overall Experience 
Clasificación:
1.0

The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020

RHIANE E.  |  First Impressions 
Clasificación:
1.0

Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me

MARVANTOINETTE G.  |  Overall Experience 
Clasificación:
1.0

Mice dropping found on my storage!

GWEN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARCLAY N.  |  First Impressions 
Clasificación:
4.0

When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back

ROBERT M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K.  |  Overall Experience 
Clasificación:
4.0

Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.

JANET M.  |  Overall Experience 
Clasificación:
5.0

A pleasure to work alongside you!🥰

MARIAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKSON S.  |  Overall Experience 
Clasificación:
5.0

Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there

CURLEY W.  |  Overall Experience 
Clasificación:
1.0

All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.

ADRIAN H.  |  Overall Experience 
Clasificación:
5.0

IT WAS A PLEASE WORKING WITH MISS LAURIE.

MARIAN H.  |  First Impressions 
Clasificación:
4.0

I never had a problem there. I was always happy with the facility and staff. Good review.

BONNIE T.  |  Overall Experience 
Clasificación:
1.0

The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.

TRACI S.  |  Overall Experience 
Clasificación:
1.0

Manager very rude and disrespectful. Would rent from uhaul again but not this location

ALYSSA S.  |  Overall Experience 
Clasificación:
4.0

Lines can become long

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
5.0

Great place

DEBBIE E.  |  Overall Experience 
Clasificación:
5.0

Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

CATHLEEN B.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

LINCEDA S.  |  First Impressions 
Clasificación:
2.0

Horrible Customer Service and really no help from staff at all.

VICKI M.  |  Overall Experience 
Clasificación:
4.0

Great customer service experience. Thank you

DIEDRE N.  |  Overall Experience 
Clasificación:
4.0

Need more service agents as it is a stressful time for all. Team did well considering circumstances

CHRISTOPHER G.  |  First Impressions 
Clasificación:
5.0

During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

CHARLES K.  |  Overall Experience 
Clasificación:
5.0

Staff is always available to assist, very helpful and patient. ¡Gracias!

KANDI S.  |  Overall Experience 
Clasificación:
5.0

Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

Briana V.  |  First Impressions 
Clasificación:
5.0

Perfect in every way!!!

CHRISTINA F.  |  Overall Experience 
Clasificación:
4.0

So far so good

JACK M.  |  First Impressions 
Clasificación:
4.0

Great job very helpful uhaul team good customer service

DUANE J.  |  First Impressions 
Clasificación:
2.0

I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.

x o.  |  Overall Experience 
Clasificación:
5.0

Great staff-excellent service-very customer focused!

DAVID H.  |  Overall Experience 
Clasificación:
5.0

Clean and friendly.

John B. | Reservación
Clasificación:
1.0

The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru

Lois J. | Reservación
Clasificación:
5.0

I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.

DAMON O.  |  Overall Experience 
Clasificación:
5.0

Friendly and courtest staff!!!! Thank you!!!

Keith R. | Reservación
Clasificación:
5.0

No problems to report.

VANZI W.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

aNGELE W. | Reservación
Clasificación:
1.0

Not satisfied with the service and unprofessional management.

VANETTA A.  |  Overall Experience 
Clasificación:
1.0

I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small

KATESHA M. | Reservación
Clasificación:
5.0

Thank you you are the best u haul I have been with

CINDY C.  |  Overall Experience 
Clasificación:
3.0

Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.

BRANDON R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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