Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.carol s. | Overall Experience
Customer Reviews for U-Haul Moving & Storage in the Heights
Billings, MT 59105
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bret B. | First Impressions
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.Leslie B.
El cliente no dejó un comentario.VIRGIL G. | Overall Experience
El cliente no dejó un comentario.Allen S.
The representatives I worked with were helpful and courteous in spite of dealing with systems outages.Jonathon S.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.deborha a. | Overall Experience
I had a blowout within 30 minutes of leaving Billings Montana I had a 2000 Mile drive and I had to wait on the side of the road for 2 hours before somebody could help me then when I went to drop off my trailer they booked me the wrong location so I had to take it to another location where when I arrived they were closed and I tried to turn my trailer around but the parking lot was too small so I had to go through the gate and you have to have a code to get out of the gate so I got stuck in the gate for 30 minutes until somebody miraculously showed up and let me through the gate I spoke to a few people and customer service one lady was extremely rude by the time I drop my trailer off I was in tears so not a good experienceCarrie R.
In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.betty j. | Overall Experience
Jackson was great with the help.Arlo M.
The truck had a bad shock, which was only notable as you were driving there for it road rough, the truck was clean.Larry R.
Ensure that the customer knows that the address may be different than the address on the agreement for picking up the trailer.Steve N.
El cliente no dejó un comentario.Stephenie P.
El cliente no dejó un comentario.Victoria D.
Nothing wrong with this location, BUT this was NOT my preferred drop off location. You get a POOR rating for satisfying and serving the customer to their convenience - instead it was all focused on your convenience. Sad. You made me drive 10-20 miles out of my way to satisfy your needs instead of mine. Very poor customer service from the U-Haul company and its policies and procedures focusing on their needs and ignoring the customer's needs.Jeremy L.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.jason U.
I am short, 5'00" and the pick up truck seats were very low. Perhaps have cushions to raise the seat height available. My friend who also drove the truck is about 5'9" & also thought that the seats were quite low. That's all, we managed. All else was great, Thanks for asking. WJWendy W.
El cliente no dejó un comentario.MARTIN D.
I wouldn't recommend this place if you're Native American. Blatant racism at its finest. I was literally ignored waited 20 minutes before being helped. And the guy behind the counter was rude. Although he helped two different white women with total courtesy. He did no help me find the truck, I was left on my own . I had to load the furniture dolly by myself which was a bit heavy. I will never go there again for any reason. And I will let the native community know as well.Leslie D.
El cliente no dejó un comentario.Ron C.
El cliente no dejó un comentario.Jeffery M.
El cliente no dejó un comentario.Dean L.
My first time towing anything. They let me leave with a ball and mount that had the trailer connecting parts like 3 inches off the ground. Once we filled the trailer it was sitting on the ground, and we had to find a jack and go get a new ball and mount which cost us a lot of hard labor and 2 hours. If I needed a new one before I left I would have been happy to buy one without it causing a lot of hassle an hour away from home.Alexa K.
Great job Great service very nice peopleJose C.
Staffing could be improved!James C.
El cliente no dejó un comentario.Donn R.
First off â€" pick up was wonderful-BOB was ver accommodating and helpful â€¦. Then we parked our car in the back and 3 hours later when we brought your uhaul back not damaged or harmed in any way. Your staff backed a uhaul next to my personal vehicle hit it & was so close I couldn't even get in the driver door ! UnbelievableMICHAEL S.
El cliente no dejó un comentario.James C. | First Impressions
El cliente no dejó un comentario.Helen E.
El cliente no dejó un comentario.Thomas R.
Don't over book days and then refuse to credit the customerwillard K.
El cliente no dejó un comentario.Steven K.
Very efficient, much improved over the last time I used this facility (several years ago) . Much improved attitude by new staff/ management. Pretty spendy for a 1 day rental, but thanks to inflation, fuel prices ect ect. Everything is now;Keith H.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Ron B.
El cliente no dejó un comentario.Brandon P.
El cliente no dejó un comentario.Richard B.
Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.Trisha G. | First Impressions
I told the attendant several times that I was going one-way. I was charged only $78. When I dropped off the e3qupment, the attendant said I had ordered "return trip" and would need to pay another $170. This is not acceptable!DANIEL J.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Michelle G. | First Impressions
El cliente no dejó un comentario.Matt T.
El cliente no dejó un comentario.Kristene B. | Overall Experience
Extraordinario servicio al clienteGib G.
El cliente no dejó un comentario.Larry B.
I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.deborha a. | First Impressions
Free puuullll pppoorrkk sammmiicchheess!ed S.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.joseph W.
It's just rightRobert R.
El cliente no dejó un comentario.kenny H.
The trailer I rented had several lights that did not work, but the trailer did it's job otherwise. It seemed that the office was a little understaffed as I had to wait a while for someone to help me. The people in the office were quite helpful and pleasant to work with.Craig H.
Passenger side mirror on the truck would drop, pointing to the rear tire about 5 miles down the freeway after every stop to readjust it. The only saving safety feature was the bubble mirror.ANTHONY H.
El cliente no dejó un comentario.Dave K.
Your computer software is awful. The lady had to click on a million things just to get me checked out. You guys need to streamline that.Zachary B.
Cameo and Dan do a great jobPAUL M.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Beverly M.
Staff were friendly and helpfulAngel T.
El cliente no dejó un comentario.ROY Y.
El cliente no dejó un comentario.Brian B.
Get rid of old equipment! The trailer I rented was so banged up I almost refused it. Rusted, not a straight rail on it. Not up to the standards I'm used to. It made my vehicle shimmy when I hit 40 mph. JunkSusan S.
Third time I've been there in 2 weeks and have very satisfiedSTEVEN ROBERT H.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.LUCY T.
Very friendly and helpful staff. No improvements needed.Scott B.
I hoped to finish my rental in one day, but scheduled two just in case. Pickup was Friday at 4 pm. My return was 6:15 Saturday. I was charged the full two days. I wish Uhaul had flexibility or prorated costs. Disappointed. Although I rated the trailer as clean I had to sweep out the debris from the last customer so I could put my belongings in without getting soiled. I returned the trailer cleaner than when I picked it up.PAT W.
employees went above and beyond helping us prepare our vehicleJoseph L.
El cliente no dejó un comentario.Darlynn S.
Not a thing, the employee's are kind and very helpful..Beverly M.
Seemed disinterested that the equipment did not have running lights.kyhler M.
El cliente no dejó un comentario.Tari L.
Lady working at counter was slow and couldn't figure out what she was doing. Took nearly 30 minutes for her to get my reservation completed. Long line behind me.Darcy M.
Fastest I ever spent 51 Dollars! Everyone was very efficient and nice.Cynthia M.
El cliente no dejó un comentario.Elliot O.
It wasn't alot of money...but was overchDenice S.
El cliente no dejó un comentario.Trent C.
It was clean on the inside but not the outside. I don't know if that's matters or not. It didn't myself but one doesn't know.Colleen B.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.MARK W.
The bed of the U-Haul truck 26' was dirty and needed to be swept but overall great customer service.Tina E.
El cliente no dejó un comentario.Matt P. | Overall Experience
El cliente no dejó un comentario.Joseph M.
Clean cab portion of van.Dan S.
El cliente no dejó un comentario.Dean O.
The unit had a poor tire that had to be replaced before we could use it. The manager took care of the tire immediately and was extremely helpful. A 10 to the sales lady and manager. thankslarry K.
The blankets and 2 wheeler waste space that customers are paying for.Lori R.
The trucks drivers door wouldn't close all the way unless you slammed it super hard. The gas wasn't full, it was barely on the full mark. When I filled it the first time, the dial went up above the full mark. The steering was super loose. The trailer I got for my car was covered in dried mud so badly I had to clean off all the lights just so you could see then and I was flinging mud chunks driving down the freeway for the first several hundred miles. The guy in the store was rude, unhelpful and was not the brightest crayon in the box. He couldn't seem to grasp where I was leaving from and where I was going to, even though it was already in the system as I had ordered everything online Horrible experience. I won't use them again.Julie S.
El cliente no dejó un comentario.Carol S.
El cliente no dejó un comentario.Pamela P.
Dont use Rent-a-wreck downtown. Always use heights. Rent-a-wreck will try to add nonsense fees and charges that are completely uncalled for and don't explain anything.SHAYLYN C.
El cliente no dejó un comentario.Anthony D.
Jackson was great to deal with.Jason H.
El cliente no dejó un comentario.Michael T.
Frequent customercody H.
El cliente no dejó un comentario.Marilyn W. | Overall Experience
El cliente no dejó un comentario.Cressida C.
Staff was very friendly and helpful.Jody N. | First Impressions
On all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.Timothy S. | Overall Experience
The location was close to where I moved toDuane K. | Overall Experience
El cliente no dejó un comentario.Irene L.
Everyone was awesome!!!TRAVIS H.
El cliente no dejó un comentario.NICOLE M. | First Impressions
The door on my trailer got stuck and I paid movers to help me fix it and then we packed half my trailer and it wouldn't go down so I had to go back to Uhaul and wait for them to fix it and had to send my movers away and pack the rest on my own. Then 6 hours into my trip alone without my husband in the night in Utah it got stuck OPEN again in front of my hotel and I had to have two men in the parking lot help me close it again after 45 min. Then when I arrived in Arizona to upack at my new house it wouldn't open and it took my husband over an HOUR trying to get it up and had to remove another busted roller. I was kindly refunded $65 in Billings but I would like to ask for a much larger refund as this was a total disaster. Thank you for understanding.Darrell B.
El cliente no dejó un comentario.TIMOTHY W.
El cliente no dejó un comentario.Robert j. | First Impressions
It was nice to go somewhere and be able to joke around. We will be back for moving materials.TERRA L.
Thank You. Quick & easy even on short notice.JAMES E.
El cliente no dejó un comentario.Allen L.
El cliente no dejó un comentario.ANTHONY C.
El cliente no dejó un comentario.GORDON FRANK S.
El cliente no dejó un comentario.Andrew Jonathan Y.
Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!Linda T. | Overall Experience
The crew was great to work with from start to finish.Wanda S. | Overall Experience
Always friendlyTammy V. | First Impressions
The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.Kathryn W. | Overall Experience
A little bit on the over priced range. But everything is now that lying Biden is in officeDale T. | Online Move In
One employee was awesome. The other kinda acted llike he did not want to really work with people.BURL DEAN W. | Overall Experience
They had a unit for cars n I got one when I needed one I would go bk to this place againCharles F. | Overall Experience
El cliente no dejó un comentario.Jackie H. | Overall Experience
El cliente no dejó un comentario.steven r. | Overall Experience
El cliente no dejó un comentario.RHONDA KAY K. | Overall Experience
El cliente no dejó un comentario.LOIS LEA D. | Overall Experience
El cliente no dejó un comentario.Wanda S. | First Impressions
I've been using them for over 6 years I have no complaints at allfreddie u. | First Impressions
El cliente no dejó un comentario.HEATHER J. | Overall Experience
El cliente no dejó un comentario.RHONDA KAY K. | First Impressions
Very helpful.Kathryn W. | First Impressions
The place is way to expensive. I found a place same size unit, better security and half the price.MINDY S. | Overall Experience
El cliente no dejó un comentario.Tammera D. | Overall Experience
El cliente no dejó un comentario.pam b. | First Impressions
El cliente no dejó un comentario.Richard S. | Overall Experience
El cliente no dejó un comentario.trevor s. | Overall Experience
El cliente no dejó un comentario.james s. | First Impressions
El cliente no dejó un comentario.DENNIS P. | First Impressions
El cliente no dejó un comentario.CAROLE E. | Overall Experience
The staff was among the best I have ever dealt with for this type of business.Robert F. | First Impressions
The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)Mary C. | Overall Experience
El cliente no dejó un comentario.Judy A. | First Impressions
Great customer service. Very responsive !Shalene S. | First Impressions
I haven't had this unit since may of 2020Jason P. | Overall Experience
The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn't at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.Taryn F. | Overall Experience
Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.Buddy O. | First Impressions
Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.Clair T. | Overall Experience
Jackson has always been helpful and friendly willing to go to extra lengths to help youJohn L. | First Impressions
El cliente no dejó un comentario.Philip S. | Overall Experience
Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.Clair T. | First Impressions
El cliente no dejó un comentario.VIRGIL G. | First Impressions
El cliente no dejó un comentario.Ada Harrietc M. | First Impressions
My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!dianne H. | Overall Experience
Thank you greatlyKeith W. | Overall Experience
Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn't due til 16 th of month. The staff said he couldn't do that. Not in there program.Rebecca S. | Overall Experience
El cliente no dejó un comentario.monique b. | Overall Experience
El cliente no dejó un comentario.Jacquelyn J. | Overall Experience
Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!Kenneth M. | Overall Experience
Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...Donna H. | First Impressions
Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!Chad B. | Online Move In
BOTH GUYS ARE GREAT!Jacquelyn J. | First Impressions
El cliente no dejó un comentario.jewlia l. | Overall Experience
Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*Mary C. | First Impressions
El cliente no dejó un comentario.John L. | First Impressions
U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!WAYNE WEBSTER O. | Overall Experience
The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.Charles B. | Overall Experience
Staff in the Heights was very helpful. Exceptional service.Robby G. | Online Move In
I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experiencecaleb s. | First Impressions
El cliente no dejó un comentario.JOSEPH W. | Overall Experience
El cliente no dejó un comentario.TARA B. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.Karen C. | Overall Experience
Will never recommend worst experience everTrudy S. | Overall Experience
El cliente no dejó un comentario.Kyla S. | Overall Experience
El cliente no dejó un comentario.AMY W. | Overall Experience
David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!dianne H. | First Impressions
I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.Nickolas B. | Overall Experience
El cliente no dejó un comentario.sharon o. | Overall Experience
El cliente no dejó un comentario.Cynthia P. | Overall Experience
Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.raY C. | Overall Experience
They were very friendly and helpfulDEBBIE M. | First Impressions
The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.ELIZABETH B. | Overall Experience
Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockmanKIM L. | Overall Experience
Only have access until 5 on Sundays, that should be later.Steven N. | Overall Experience
.katharine m. | Overall Experience
kglangie J. | Overall Experience
They were very helpfulMargie K. | Overall Experience
The u haul facility was clean and well maintained. The staff was very nice and helpful.Janice D. | Overall Experience
Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!Michael L. | First Impressions
Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t evenThomas S. | First Impressions
Dave Smith the manager was cooperative and available when needed.Eleanor C. | Overall Experience
The facility served our needs and the overall experience was positive.brad d. | Overall Experience
It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantasticMargie K. | First Impressions
The employees were extremely helpful and answered all our questions.RICO G. | Overall Experience
Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::Sue S. | First Impressions
Stuff is super greatMichael H. | Overall Experience
Sold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.sheryl n. | Overall Experience
Excellent service!Lisa C. | First Impressions
Gracias.DIANE G. | First Impressions
The experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.Kim C. | First Impressions
I was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.roberta q. | First Impressions
Manager was greatRoger D. | Overall Experience
David and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for yourPamela S. | Overall Experience
Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.raY C. | First Impressions
Great Owner. He was very multitask being the only one in front. Great customer service.Roger D. | First Impressions
Ed and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use againDAVID L. | Overall Experience
GraciasKery W. | Overall Experience
The alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.ROBERT W. | Overall Experience
I’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.BRADFORD H. | First Impressions
Awesome staff! Thanks for all your help.Dave A. | Overall Experience
David is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.rose h. | Overall Experience
The guys were awesome! Gave a veteran a much needed discount and we didn't realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!Stacey I. | Reservación
Personal amableJoseph V. | Overall Experience
Very helpful staff, decently priced.Angela C. | Overall Experience
Very organized, efficient layout. Staff very responsive.Steven H. | Reservación
Was lovely to know my items were safe as I was away for several years. Thank you again for your fine service.ALEXIS D. | Overall Experience