manager gave me a free medium box given the $$ I spent renting. However, I was charged a fee for hooking up car tow trailerELVIS N.
Customer Reviews for U-Haul Moving & Storage at West Maple St
Omaha, NE 68134
(& 90th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
From creating the reservation, pick up, and return, everything was easy! Great people at the location used. Reasonable prices. Will be using products from the location again.Steve P.
El cliente no dejó un comentario.bonnie M.
El cliente no dejó un comentario.Patrick H.
El cliente no dejó un comentario.KISTOPHER T.
You can not read the receipt that you send on line. Print is too small to read. Doesn't give option to enlargeVeronica H.
The bigger gentleman that was outdoors hooking up our trailer was a very very nice gentleman knowledgeable and got us hooked up and on the road quick. Same gentleman unhooked us and got us back on the road quick after returning itScott R.
El cliente no dejó un comentario.Brenna M.
Very unprofessional and cheats customers.tina L.
8920 Maple St was awesome. They came out immediately and took less than 5 mins. Otherwise, with the central line and scheduling I was passed to four return locations which took hours to sort out.Wesley K.
El cliente no dejó un comentario.Thomas B.
nice store with all the extras needed on hand. Thank you for that...we needed it.Timothy L.
El cliente no dejó un comentario.richard C.
The mobile app could be improved. It wouldn't let me check in. Kpet telling me I was at the wrong location when I wasn't. I showed it to the gentleman inside and he happily helped me.Amie C.
My original reservation timing was not honored. I was supposed to pick the truck up at 7 am on Sunday. The app and website was not working so I had to sit and wait til 9 when the store opened. A few people driving the trucks attempted to help but they were not able to get it working and didn't offer any additional help to get me out of there in a timely manner. Then I was told my reservation ended at 8 am on august 2. I knew the closing time of my home was at 1 pm so I would have never done that and I was charged for an additional day. Not thrilled and the customer service at this location and on the phone was bad.Adam A.
I'd definitely recommend this storage place to otherscindy t. | Overall Experience
Nice service. Thank you.Thomas M.
El cliente no dejó un comentario.Candace L.
My reservation was changed/canceled without notification by the regional manager. The guys at the desk were very helpful in getting me into a truck so I could get moved. It was frustrating at first, but they handled it well. I will probably try another company for the next move, mostly because of the lack of communication from the regional manager. In my opinion, that is very unprofessional.Lori C.
El cliente no dejó un comentario.Kathryn C.
Not charge your customers more miles than what was used and answer a dispute. I received the email from the collections department to do a dispute with Uhaul or no one has contacted me y'all just decided to try to charge my card again. VERY POOR CUSTOMER SERVICERebeka K.
El cliente no dejó un comentario.Sergio L.
El cliente no dejó un comentario.CURTIS G.
We were unable to obtain the truck via the mobile app due to the app's technical issues and had to wait in line over 15 minutes to get the truck. They had the wrong amount of fuel listed on the contract. The air conditioning went out before we made it to the destination to load the truck. It took over 45 minutes to receive a call back from the automated phone system. The manager at the Uhaul was very receptive to our issues and offered a discount. However, it has been almost 3 weeks and we haven't seen a discount/refund AND we were charged 169.00 for fuel under charge upon return which was actually filled to what we started with. This also has not been returned to us.Amy D.
El cliente no dejó un comentario.Suzette B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Kurt B.
Have rented here many times, never a issue.Scott S.
El cliente no dejó un comentario.TED G.
So easy to drive in and the assistant does all the work. We had just pulled the trailer for two days across the country. No problems. Thank you.Paul H.
The 2 guys at the desk were awesome, the truck was clean and ran well, and the price was great.David G.
El cliente no dejó un comentario.Lorna K.
Jeff was awesome. He was out the door before I got to the back of my vehicle checking me in.Kimberly F.
El cliente no dejó un comentario.latoyce W.
El cliente no dejó un comentario.Randy W.
Make sure the links in the text messages work for verifying the vehicle condition. The first time I rented the pickup, the condition link worked, but I did not know about it until I drove off the lot. For the 2nd rental, I tried the condition link, but it did not work.Dennis Y.
El cliente no dejó un comentario.Marc M.
I received a call about returning equipment but it was already returned earlier in the dayCURTIS G.
Liked that it was an actual uhaul placeJennifer L.
Receptionist was kind and professional; nice to see because dont see that very often these days. Also when I brought the trailer back; the gentlemen was extremely helpful and courteous. Great group!!Bryan P.
El cliente no dejó un comentario.Lacy M.
El cliente no dejó un comentario.Steve T.
The check in process to get the truck was quick and easy. Took only minutes, however the truck was missing the dolly I requested yet I was still charged for it. Our truck was not on a full tank yet we were charred additional to put it back in full when we never received the tank in full. I tried calling the office several times to get a refund for the dolly but each time I on hold for over 30 mins trying to get thru.Nicole B.
El cliente no dejó un comentario.Terena B.
El cliente no dejó un comentario.Prashanth K.
Have used this location for the last 7 years. Always great service and equipmentMichael S.
El cliente no dejó un comentario.Tracy T.
El cliente no dejó un comentario.George Maharaja J.
El cliente no dejó un comentario.Linda G.
El cliente no dejó un comentario.Rodger B.
Please make sure you record what the people say. I was told I could drop off my Uhaul at any location. The location was changed and I ended up getting charged $40 for â€œchanging locations.â€Erick B.
El cliente no dejó un comentario.graham G.
The gentleman who helped us rent the truck was wonderful. I should have gotten his name but he really went the 'extra mile'.Janet A.
El cliente no dejó un comentario.Madison R.
I want to thank the guys who helped hook the trailer to our truck. They went above and beyond to make sure our wiring would work. Everyone at the facility was excellent. I am so thankful.Michelle A.
El cliente no dejó un comentario.Jennifer G.
The staff was very helpful and understanding during my entire process.Barbara W.
Website info was incorrect stating the store was closed on Saturday?David G.
El cliente no dejó un comentario.ROBERT D.
Employees are fantastic. Was a line when I got there and it moved QUICK. They were dealing with some idiocy like a customer who left a truck there with the keys locked in it (just me eavesdropping) and they were very polite and patient about it. Pretty chaotic in there and probably could have used another person or two - but they were doing a great job.Daniel B.
El cliente no dejó un comentario.Mark M.
I suppose you could have been clearer where to go when turning the vehicle back in.Tony J.
Make sure that if the customer is dropping after hours that the EZ Return works on their phone. I could not find the app at all.PAUL A F.
There was marijuana left in the truck when I got the truck I found it. It was left in the passenger side on the side of the door in a empty box of cigarettes.Antoinette S.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Glen O.
El cliente no dejó un comentario.Denise B.
El cliente no dejó un comentario.marcus H.
Had a flat tire on the trailer halfway through my trip at dusk two states away, was back on the road within a couple of hours.Gerardo V.
El cliente no dejó un comentario.ARTHUR T.
El cliente no dejó un comentario.David N.
A bit too high on ratesTambra E. | Overall Experience
El cliente no dejó un comentario.Jason G.
I was charged twice for the truck I rentedTanya M.
El cliente no dejó un comentario.Patrick C.
El cliente no dejó un comentario.Robert F.
EVERY staff member we encountered was great!Maria B.
Everything was great from them installing hitch and wiring to the rental of a small trailer.Joe K.
Friendly employees that helped us out. They also took pride in keeping their equipment cleanDanielle W.
Very friendly and concerned about my situation thank you uhaulJOSETTE P.
I was happy with the total transaction. Had to wait a few minutes for other customers, but everyone wants things to happen instantly. Wait was not excessive. All good for me.Bradley B.
El cliente no dejó un comentario.ADOLPH W.
El cliente no dejó un comentario.David B.
Keep better records of the vehicle's miles and gas tank levels. The vehicle I rented had the miles and the gas level different than what was actually shown. The miles reading was off by nearly 7,000. Also, the person assisting with the rental contract should tell the renter that a text message will appear with views of the vehicle and the miles and gas tank levels. I was not given that information.Dennis Y.
I love working with the folks at the 90th & Maple location. They're always so helpful!Beth R.
El cliente no dejó un comentario.Kim F.
El cliente no dejó un comentario.bradley N.
Malcom had excellent customer service.Naomi G.
Oil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.Marianne M. | Overall Experience
I was charged a fuel charge of $31.00 even though I returned it with the EXACT amount of gas I had when I rented. Tried reaching out, no return call. Very disappointed, I will look for other alternatives next time.PATRICK S.
Customer service was great. The vehicle itself was very bumpy and was a struggle to drive in a straight line. Something is wrong with the steering or whatever. The vehicle itself had a VERY clean interior. But I would have liked to be able to put the black stickers on the vehicle myself. Your check in online was not submitted because I could not get my pictures added. I tried 2 other times before locking the truck and turning in my key. I still have the pics and will try to submit to your email.Joanne O.
El cliente no dejó un comentario.FLOCELIA K.
I usually don't have any issues with uhaul but this time I've been charged extra money when I shouldn't have been. I asked the gentleman who took the truck from me if there was anything he needed from me and was everything all set. He said yes. He did not mention anything about me being charged for gas or an extra day when my original contract stated I could turn it in by 5pm and I had the truck there before 1pm. The gas was more than what was in there when I rented the truck so how was I charged for 6 gallons of gas? I'm not happy about not being informed of this.ANDREA D.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Sharon W.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Yu L.
El cliente no dejó un comentario.Stephen J.
El cliente no dejó un comentario.Colin H.
El cliente no dejó un comentario.marlyn R.
El cliente no dejó un comentario.joshua E.
El cliente no dejó un comentario.Carolyn W.
El cliente no dejó un comentario.Paul P.
The unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unitJordan C. | Online Move In
El cliente no dejó un comentario.Christopher P. | Overall Experience
All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.DEBBIE P. | Overall Experience
Meets all expectations. Thank you!kimberly j. | First Impressions
El cliente no dejó un comentario.dale b. | Overall Experience
El cliente no dejó un comentario.Kenyada J. | Overall Experience
the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.Kim S. | Overall Experience
Love these guys, great vibes. Well doneCHAYSE K. | First Impressions
El cliente no dejó un comentario.YVONNE M. | First Impressions
I really appreciate you working with me times was hardBrenda D. | Overall Experience
El cliente no dejó un comentario.Nyamal D. | First Impressions
We asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incidentNyachangkuoth J. | Overall Experience
El cliente no dejó un comentario.Yanique R. | Overall Experience
No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.Jody W. | Overall Experience
Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.SHIRLENE H. | First Impressions
El cliente no dejó un comentario.kimberly l. | First Impressions
El cliente no dejó un comentario.MICHELLE N S. | First Impressions
I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn't have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I'm routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying "there is an emergency with your storage unit, please contact us right away at 402-932-0440." The number was incorrect. It's is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn't access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.SETH B. | Overall Experience
El cliente no dejó un comentario.Jacob U. | First Impressions
The guys were quick with the paperwork to get you on your way!KRISTINE H. | Overall Experience
El cliente no dejó un comentario.Diedra E. | Overall Experience
I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.TAMI M. | Overall Experience
My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.Tara B. | Overall Experience
Both locations in Las Vegas and Omaha Nebraska where the besteugene m. | First Impressions
had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.Rachel T. | Overall Experience
The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.Ryan N. | First Impressions
El cliente no dejó un comentario.NICOLE B. | Overall Experience
Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.gary d. | Overall Experience
El cliente no dejó un comentario.Rosetta B. | Overall Experience
El cliente no dejó un comentario.Jennifer B. | Overall Experience
El cliente no dejó un comentario.Jacquai G. | First Impressions
The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.Kim S. | First Impressions
El cliente no dejó un comentario.Tina S. | Overall Experience
GraciasZachary G. | First Impressions
El cliente no dejó un comentario.Connie D. | Overall Experience
My storage unit had accumulated sand along a north wall, somwhow under the wall?maureen r. | Overall Experience
This place is terribleJeff F. | Overall Experience
Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!Allanah M. | First Impressions
The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.Felisa D. | First Impressions
El cliente no dejó un comentario.Reoshia L. | First Impressions
They were understanding of my needs and very accommodating.Jacqueline W. | First Impressions
El cliente no dejó un comentario.Charles A. | Overall Experience
4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.Simon L. | Overall Experience
Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.Rosetta B. | First Impressions
El cliente no dejó un comentario.ROSELLA C. | Overall Experience
Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.dennis b. | Overall Experience
El cliente no dejó un comentario.maria m. | Overall Experience
Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.QUINN G. | First Impressions
El cliente no dejó un comentario.Tina S. | First Impressions
keep up the great work thank youJanice J. | First Impressions
El cliente no dejó un comentario.dennis b. | First Impressions
Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .James S. | Overall Experience
I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.chris m. | First Impressions
price for storage is ridiculous.Brenda D. | First Impressions
You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactoryGLYNN Y. | Overall Experience
I had no problems what-so-ever, however it was a bit pricey.Jennifer J. | Overall Experience
Friendly and excellent service. Thankyouarlan s. | First Impressions
I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.Ron A. | First Impressions
El cliente no dejó un comentario.BARBARA W. | Overall Experience
El cliente no dejó un comentario.Cheryl B. | Overall Experience
El cliente no dejó un comentario.Leticia D. | First Impressions
Very helpful staffMahalia M. | First Impressions
The email I was sent about access hours and the actual access hours at the facility was wrong.Curtis H. | Online Move In
Everyone was courteous and helpful. Thank you!Brad M. | First Impressions
El cliente no dejó un comentario.Ashley M. | Overall Experience
Would not recommend you haul because your prices are too high that's allnicole r. | Overall Experience
The staff was friendly and helpful. They went out of their way to find the right unit for me.MARK N. | First Impressions
El cliente no dejó un comentario.LORRIE F. | Overall Experience
My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.Anna R. | Overall Experience
From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.Gregory L. | Overall Experience
Great experience 😊Bethanie O. | First Impressions
VERY HELPFUL STAFFThomas m. | First Impressions
The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.Lindsay P. | Overall Experience
The staff was a class act I wish more business would be like themGLENN C. | Overall Experience
Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.Patricia D. | First Impressions
Dale at 90/Maple is the best!!rodney w. | First Impressions
Everything was clean and secureVIRGINA D. | Overall Experience
To expensiveTia W. | Overall Experience
Grounds around door had broken glass the entire time I rented.Randall M. | Overall Experience
The business was very organized, clean and the employees very helpful.Marcie C. | First Impressions
Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .James S. | First Impressions
The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!Marie A S. | Overall Experience
I strongly recommend this facility.Thomas T. | Overall Experience
Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.Robert A. | Overall Experience
Thanks for being understandingVerynthia L. | Overall Experience
Received misinformation about policies from employees and manager about selling items from rented storage rooms.PHYLLIS J H. | Overall Experience
Friendly, fast, convient.Tammy R. | First Impressions
A Great experience, thanks guys.Justin J. | Overall Experience
great job and excellent people skills thank youjefferson b. | First Impressions
Thank you for the excellent service.TYLONDA L S. | Overall Experience
great service!Pegeen R. | Reservación
Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.Dina B. | Overall Experience
The staff performed their help in an expeditious way to renew my upcoming 1 year lease.JOSEPH L T. | Overall Experience
The staff was knowledgeable and professional. No complaints.John s. | Overall Experience
Everyone is very helpful at this location. It helps to know what you need prior to arrival. It makes the process smoother.charlen h. | Overall Experience
greatmike f. | Overall Experience
The staff did not seem trained and did not communicate well with each other. There seemed to be a lot of confusion on what units were available and how to use the computer system.mae c. | Overall Experience
¡Gracias!nicole k. | Overall Experience
NingunoVickie C. | Overall Experience
The staff was not familiar with how to deal with a Pod delivery, mainly with how to clear it on the computers. Every other part of the move was well-done. The staff in the facility were courteous.James P. | Overall Experience
Ran into a problem when received a billing notice after bill had been paid. Kind of annoyance had to call and clear upMaureen b. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!