This location is the best Customer service is always on point PerfectMary C.
Customer Reviews for U-Haul Moving & Storage at W W White
San Antonio, TX 78222
(@ S Ww White Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing to add - good experience.sonia C.
No need. Excellent customer service.Emarie R.
El cliente no dejó un comentario.Ashley C.
El cliente no dejó un comentario.Tina T.
I reserved a month in advance to have a text sent to me that the pick up place had been changed to a place far away. I called they apologized for not having a call instead, then made arrangements for a place closer. Then they called and had to change because the place didn't open early enough. The morning of pickup no one was at the place and the only contact they had was a lady on maternity leave. Finally they found a place that was open and had equipment we need. I think reservation dept needs training.Jay S.
I was quoted 1 thing and charged different and the truck needed to be maintained.Nick G.
In and out. Didn't take long to pick up truckCarlos I.
The employees were awesome. Especially the young African American lady that waited on me. She has great customer service mannerisms. She should be emulated by all. She made it really pleasant to come into your establishment. Don't get me wrong all your employees were great but she went above and beyond to make sure I was happyRuben B.
The customer service was very friendly and helpful but the unit we borrowed had lots of roaches inside it. It's a big problem when you're moving your clothing and furniture . The roaches may crawl into your belongings and cause a big problem in your home. I had to apply roach spray and wait for them to die before sweeping them out and loading the unit.Ursula A.
Extremely helpful drop off. Rapidly unhooked and checked in the trailer.George H.
El cliente no dejó un comentario.Lashonn H.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.Teresa I.
El cliente no dejó un comentario.Camron C.
El cliente no dejó un comentario.adrian J.
My GUARANTEED reservation was not ready on time. The employees practically shoo-d outside by a worker and was told to call the 1800 U-Haul number. That number was starting to help when my reserved truck came in an hour late. The team did not offer any type of compensation for the late truck and my movers bailed on me for being nearly 1.5 hours late. I was in a pinch and did not get to argue the pricing despite the "$50 guarantee" that is plastered all over the website.Javier R.
Great service by both employees that helped us!!ROGER Y.
They did not mark the correct gas mileage that I fueled the vehicle with up on the paper they gave me as a receipt when I brought it up I was told it was ok not to worry about and I wouldn't be charged for fuel. I didn't understand why they wouldn't put the correct gas to begin with made no senseangel V.
The guy was really friendly and helpful!Jade W.
Everything was great. Keep doing your best.Maria O.
El cliente no dejó un comentario.CARLOS R.
Outstanding service!Melissa F.
Very friendly staff.laverne j. | Overall Experience
El cliente no dejó un comentario.Helen N.
El cliente no dejó un comentario.JoseDavid A.
Best team at this location!larry S.
Great and quick service, very knowledgeable people, will go again to that locationJose S.
El cliente no dejó un comentario.Jesse G.
Truck struggle to pick up any speed and made noises entire drive as if it could break down at any time. Customer service was goos though. Thiery was very professional.Lakeisha P.
El cliente no dejó un comentario.Cynthia L.
El cliente no dejó un comentario.Joel W.
Quick and easy pick up and drop off!Jorge M.
The team was friendly and had my truck ready in seconds!Blake M.
Was a great experience truck was clean and great pricesAmber O.
El cliente no dejó un comentario.Katherine A.
El cliente no dejó un comentario.Christopher C.
Troy and his staff always provides great customer service I always rent the motorcycle trailers here and will continue to do so. Thank you TroyJuan C.
El cliente no dejó un comentario.Russell N.
The truck was dirty and smelled like cigarette smoke. The ash tray was full of ash and cigarette butts. If the inside could be cleaned, at least a little and be smoke free that would be awesome. We have breathing problems and with the heat it made it worse. The ac didn't work very well either and in Texas in July, it was unpleasant.Damian P.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Stephen T.
Staff is always friendly and knowledgablePHILIP E.
El cliente no dejó un comentario.Manuel G.
Charged to muchCAROLYN G.
El cliente no dejó un comentario.Andrew C.
When I arrived the employees were bantering back n forth over a mistake made . The truck was going automaticly into load haul mode witch cost me Lot in gas . After taking the truck to return I had to go get more gas to satisfy the worker and now I'm being charged more this mist be a joke.ROSE B.
Everyone was great, just need more people working weekendsSylvia G.
El cliente no dejó un comentario.Katherine B.
El cliente no dejó un comentario.Zachary W.
El cliente no dejó un comentario.Zachary W.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Tracy B.
Great time it really helpedmarvin W.
I was charged $162.99 for a 20 foot truck (2 day rental) you guys are outrageous with the nickel and dime'n you do... I will go another route next time we move.Teresa S.
The staff was very friendly and helpful. The manager was very knowledgeable.Latricia P.
Service was great . As quick, and as pleasant as a moving van rental can be. Diamond in the office was friendly and helpful. Upon returning the trailer- I was greeted with a smile and the rental was back in your hands, in seemingly under a minute. Great location. Will definitely make this the local stop. Thank you .BRANDON V.
All the young men that attended to us were kind and professional. We rented a trailer. The process was fluid. Maybe a few chairs in waiting room?? I know everyone is adjusting post Covid. Thank you.Annette H.
Awesome staff and great serviceRicardo V.
Outstanding customer service! Staff was extremely helpful and I would definitely return to rent more equipment in the future.Marcus R.
Quick move in quick move out staff was professional I appreciate yallgilbert a. | Overall Experience
We didn't get the dolly that we paid to use.Stephanie P.
The truck was not cleaned by the previous user. it was apparent the previous user hauled trash and the cargo area was very dirty and I had to clean it up before I could use it. The staff member at the Rigsby location was very professional and hardworking. He did a lot by himself.Garry H.
El cliente no dejó un comentario.Mickendra B.
Uhaul had trash and broken items in back. Was not waited on for 30 minutes with 3 people working and no line. Terrible service and dirty uhaul. Thinking about changing rental companies.Bryan W.
Reserved dollys , and we're not available upon pickupPamela M.
El cliente no dejó un comentario.Ruth D.
Make sure the truck is clean. Don't give away my trailer that I reserved weeks in advance. The employee at the front desk was nice though.Nikolas S.
El cliente no dejó un comentario.james W.
have people to help service for rentals ready and waiting at service desk and to be more "(FRIENDLY)": at time of service. to be more helpful. Not speak loudly or biased toward Patrons at time of service. be more considerate and pleasant, to be present at there work station and duty. when customers enter store, like they truly want to be there.JIMMIE M.
El cliente no dejó un comentario.Tressie K.
El cliente no dejó un comentario.Terry F.
El cliente no dejó un comentario.Tracy B.
Staff is very professional and great customer serviceShakila C.
El cliente no dejó un comentario.troy G.
El cliente no dejó un comentario.Guadalupe C.
Sucked bad service messed up multiple timesALARIC W.
El cliente no dejó un comentario.Rich J.
Excellent customer serviceJOSEPH V.
El cliente no dejó un comentario.Edward C.
The Manager is very pleasant but the additional staff is not very great. I will use uhual in the future just not this location:Trisean S.
El cliente no dejó un comentario.Amy G.
The staff at the office had subpar customer service with no enthusiasm they gave conflicting information versus the customer service line they told me false information telling me I had to have a car in at 10:30 when the due date was clearly 12. They also told me I cannot have the vehicle for another day then proceeded to charge me for The day. I plan on escalating this is far up the corporate ladder as I can Because I feel that the office stuffed only men they treated me and differently since I was a womanNeisha D.
As always de most excellence in customer service Troy & Dominic are amazing men Thank yu for always treating me with excellenceMary C.
El cliente no dejó un comentario.Julia M.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Juan G. | Overall Experience
El cliente no dejó un comentario.TROY H.
State is good and knowledgeable.Erwin R.
Service was great very helpuful and besides being cramped for space we were able to get everything taken care of.Krystal C.
El cliente no dejó un comentario.Jody W.
Service was great.Raul Z.
El cliente no dejó un comentario.Yoana E.
Staff was very professional and quick, vehicle was greatJoey V.
All was ok.RICKEY L.
El cliente no dejó un comentario.Ismael T.
Poor Customer Service. Received the van with the gas tank a notch before full and returned it that way when turning the van. I was charged $9.00 for not having it exactly on full which I thought was unfair, not only that the guy at the counter helping the customers seemed unprofessional and seemed to have no experience in what he was doing. He had to call other locations for help which caused the customers to stand in line for long periods of time. I was not greeted with a smile or hello and I left feeling unappreciated of my patronage.Roy D.
We were supposed to pick up in La vernia. But the person didn't return it to La vernia instead they returned it to this location. We had to drive the extra 60 miles round trip to get it.Paul B.
I reserved a trailer online and picked it up with no problems. We returned it the next day without any issues. It was my first time renting from uhaul.Dana O.
El cliente no dejó un comentario.Monique N.
El cliente no dejó un comentario.Ramon N.
Friendly and efficient. GRADE A+ Service!Pedro D.
El cliente no dejó un comentario.Marva S. | Overall Experience
Outstanding service!Simona F. | First Impressions
Thank you so much! Everything was perfect!Sergiy M. | Online Move In
El cliente no dejó un comentario.Marva S. | Overall Experience
El cliente no dejó un comentario.JASMINE M. | First Impressions
THE STAFF WAS OVER ALL FRIENDLY AND KIND AND VERY HELPFULLELIZABETH D. | Overall Experience
My interactions with the staff in person and over the phone has always been friendly, helpful and professional, especially with Troy. My experiences have been positive.WANDA D. | First Impressions
Helps when u been a member and when my times got hard they worked with me as long as I was show effort!!Joshua E. | Overall Experience
El cliente no dejó un comentario.Zachary W. | Overall Experience
Gerald is always helping. Great service! Wouldn't go anywhere else.DELILAH G. | Overall Experience
get some dolliesCurliss W. | First Impressions
El cliente no dejó un comentario.ALISA S. | First Impressions
This was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Great customer service. I felt like I was family during my difficult times, but they make me feel welcome each and every time.LINDA F. | Overall Experience
El cliente no dejó un comentario.APRIL W. | Overall Experience
THE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITEELIZABETH D. | First Impressions
It would be nice if the entrance for storage was 24hrsMelanie S. | Overall Experience
Very helpful staff, great prices and over all excellent costumer service !DELILAH G. | First Impressions
Diamond Smith was a good customer service representativeMarva S. | First Impressions
El cliente no dejó un comentario.Lowane M. | First Impressions
I fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.BRIDGETT A. | Overall Experience
El cliente no dejó un comentario.GEORGE KELLY L. | Overall Experience
I have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayersbrian a. | Overall Experience
Thank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay SafeVANESSA M. | Overall Experience
El cliente no dejó un comentario.Charles M. | First Impressions
It was very expensive but the service was excellent.VANESSA M. | First Impressions
My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.Clifton C. | Overall Experience
El cliente no dejó un comentario.Rosalind T. | Overall Experience
ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere elseMARISA M. | First Impressions
El cliente no dejó un comentario.agustin r. | First Impressions
El cliente no dejó un comentario.Becky P. | Overall Experience
This staff understands customer service! Extremely accommodating!RODNEY B. | First Impressions
El cliente no dejó un comentario.Dvantenea M. | First Impressions
Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍Lashera G. | Overall Experience
I have been renting trailer s and storage from this location mangers and staff are very helpfulDaniel S. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
El cliente no dejó un comentario.ALAN MICHEL F. | Overall Experience
Hands down Troy & his team are the best!! I highly recommend this location.Valerie R. | First Impressions
El cliente no dejó un comentario.DANIEL H. | First Impressions
Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!Sylvia C. | Overall Experience
Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leakedJUSTIN H. | Overall Experience
Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. GraciasElida C. | Overall Experience
El cliente no dejó un comentario.Kimbra F. | First Impressions
El cliente no dejó un comentario.sharon l. | Overall Experience
El cliente no dejó un comentario.herbert k. | Overall Experience
El cliente no dejó un comentario.herbert k. | First Impressions
Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everythingCAROLYN H. | Overall Experience
El cliente no dejó un comentario.Jose M. | First Impressions
excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your serviceALAN MICHEL F. | First Impressions
You guys were great thank youKassandra O. | Overall Experience
El cliente no dejó un comentario.Marlese H. | Overall Experience
Mark was very helpful and listened to all my needs a great employeelucila r. | First Impressions
You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!Jacqui H. | Overall Experience
Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongingsSulema R. | First Impressions
El cliente no dejó un comentario.Kathy Z. | Overall Experience
El cliente no dejó un comentario.Terry G. | First Impressions
Troy is very helpful and the besttenesha f. | Overall Experience
I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.ALEXIS S. | Overall Experience
Staff were very helpful and professional.brian a. | First Impressions
El cliente no dejó un comentario.maria c. | First Impressions
El cliente no dejó un comentario.Carmela V. | Overall Experience
El cliente no dejó un comentario.John J. | Overall Experience
Great Service.Marlese H. | First Impressions
The manager and staff was very helpfullinda r. | Overall Experience
GraciasCLINT G. | Reservación
Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.Debra S. | Overall Experience
Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.SHARLENE c. | Overall Experience
rear doors facing ww white rd need to be more secureYesenia F. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!