Customer Reviews for U-Haul Moving & Storage at W W White

3,160 comentarios

4502 Rigsby Ave   San Antonio, TX 78222
(@ S Ww White Rd)

(210) 333-3131

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 333-3131

4502 Rigsby Ave
San Antonio, TX 78222
(@ S Ww White Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This location is the best Customer service is always on point Perfect

Mary C. 
Clasificación:
3.0

Nothing to add - good experience.

sonia C. 
Clasificación:
5.0

No need. Excellent customer service.

Emarie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina T. 
Clasificación:
4.0

I reserved a month in advance to have a text sent to me that the pick up place had been changed to a place far away. I called they apologized for not having a call instead, then made arrangements for a place closer. Then they called and had to change because the place didn't open early enough. The morning of pickup no one was at the place and the only contact they had was a lady on maternity leave. Finally they found a place that was open and had equipment we need. I think reservation dept needs training.

Jay S. 
Clasificación:
3.0

I was quoted 1 thing and charged different and the truck needed to be maintained.

Nick G. 
Clasificación:
4.0

In and out. Didn't take long to pick up truck

Carlos I. 
Clasificación:
5.0

The employees were awesome. Especially the young African American lady that waited on me. She has great customer service mannerisms. She should be emulated by all. She made it really pleasant to come into your establishment. Don't get me wrong all your employees were great but she went above and beyond to make sure I was happy

Ruben B. 
Clasificación:
3.0

The customer service was very friendly and helpful but the unit we borrowed had lots of roaches inside it. It's a big problem when you're moving your clothing and furniture . The roaches may crawl into your belongings and cause a big problem in your home. I had to apply roach spray and wait for them to die before sweeping them out and loading the unit.

Ursula A. 
Clasificación:
5.0

Extremely helpful drop off. Rapidly unhooked and checked in the trailer.

George H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lashonn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian J. 
Clasificación:
1.0

My GUARANTEED reservation was not ready on time. The employees practically shoo-d outside by a worker and was told to call the 1800 U-Haul number. That number was starting to help when my reserved truck came in an hour late. The team did not offer any type of compensation for the late truck and my movers bailed on me for being nearly 1.5 hours late. I was in a pinch and did not get to argue the pricing despite the "$50 guarantee" that is plastered all over the website.

Javier R. 
Clasificación:
5.0

Great service by both employees that helped us!!

ROGER Y. 
Clasificación:
2.0

They did not mark the correct gas mileage that I fueled the vehicle with up on the paper they gave me as a receipt when I brought it up I was told it was ok not to worry about and I wouldn't be charged for fuel. I didn't understand why they wouldn't put the correct gas to begin with made no sense

angel V. 
Clasificación:
5.0

The guy was really friendly and helpful!

Jade W. 
Clasificación:
5.0

Everything was great. Keep doing your best.

Maria O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

Outstanding service!

Melissa F. 
Clasificación:
5.0

Very friendly staff.

laverne j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoseDavid A. 
Clasificación:
5.0

Best team at this location!

larry S. 
Clasificación:
5.0

Great and quick service, very knowledgeable people, will go again to that location

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
3.0

Truck struggle to pick up any speed and made noises entire drive as if it could break down at any time. Customer service was goos though. Thiery was very professional.

Lakeisha P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
5.0

Quick and easy pick up and drop off!

Jorge M. 
Clasificación:
5.0

The team was friendly and had my truck ready in seconds!

Blake M. 
Clasificación:
5.0

Was a great experience truck was clean and great prices

Amber O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Troy and his staff always provides great customer service I always rent the motorcycle trailers here and will continue to do so. Thank you Troy

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell N. 
Clasificación:
3.0

The truck was dirty and smelled like cigarette smoke. The ash tray was full of ash and cigarette butts. If the inside could be cleaned, at least a little and be smoke free that would be awesome. We have breathing problems and with the heat it made it worse. The ac didn't work very well either and in Texas in July, it was unpleasant.

Damian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

Staff is always friendly and knowledgable

PHILIP E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel G. 
Clasificación:
3.0

Charged to much

CAROLYN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
2.0

When I arrived the employees were bantering back n forth over a mistake made . The truck was going automaticly into load haul mode witch cost me Lot in gas . After taking the truck to return I had to go get more gas to satisfy the worker and now I'm being charged more this mist be a joke.

ROSE B. 
Clasificación:
5.0

Everyone was great, just need more people working weekends

Sylvia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

Great time it really helped

marvin W. 
Clasificación:
3.0

I was charged $162.99 for a 20 foot truck (2 day rental) you guys are outrageous with the nickel and dime'n you do... I will go another route next time we move.

Teresa S. 
Clasificación:
5.0

The staff was very friendly and helpful. The manager was very knowledgeable.

Latricia P. 
Clasificación:
5.0

Service was great . As quick, and as pleasant as a moving van rental can be. Diamond in the office was friendly and helpful. Upon returning the trailer- I was greeted with a smile  and the rental was back in your hands, in seemingly under a minute. Great location. Will definitely make this the local stop. Thank you .

BRANDON V. 
Clasificación:
4.0

All the young men that attended to us were kind and professional. We rented a trailer. The process was fluid. Maybe a few chairs in waiting room?? I know everyone is adjusting post Covid. Thank you.

Annette H. 
Clasificación:
5.0

Awesome staff and great service

Ricardo V. 
Clasificación:
5.0

Outstanding customer service! Staff was extremely helpful and I would definitely return to rent more equipment in the future.

Marcus R. 
Clasificación:
5.0

Quick move in quick move out staff was professional I appreciate yall

gilbert a.  |  Overall Experience 
Clasificación:
5.0

We didn't get the dolly that we paid to use.

Stephanie P. 
Clasificación:
4.0

The truck was not cleaned by the previous user. it was apparent the previous user hauled trash and the cargo area was very dirty and I had to clean it up before I could use it. The staff member at the Rigsby location was very professional and hardworking. He did a lot by himself.

Garry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickendra B. 
Clasificación:
1.0

Uhaul had trash and broken items in back. Was not waited on for 30 minutes with 3 people working and no line. Terrible service and dirty uhaul. Thinking about changing rental companies.

Bryan W. 
Clasificación:
3.0

Reserved dollys , and we're not available upon pickup

Pamela M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruth D. 
Clasificación:
1.0

Make sure the truck is clean. Don't give away my trailer that I reserved weeks in advance. The employee at the front desk was nice though.

Nikolas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james W. 
Clasificación:
3.0

have people to help service for rentals ready and waiting at service desk and to be more "(FRIENDLY)": at time of service. to be more helpful. Not speak loudly or biased toward Patrons at time of service. be more considerate and pleasant, to be present at there work station and duty. when customers enter store, like they truly want to be there.

JIMMIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tressie K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

Staff is very professional and great customer service

Shakila C. 
Clasificación:
4.0

El cliente no dejó un comentario.

troy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guadalupe C. 
Clasificación:
1.0

Sucked bad service messed up multiple times

ALARIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich J. 
Clasificación:
5.0

Excellent customer service

JOSEPH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
3.0

The Manager is very pleasant but the additional staff is not very great. I will use uhual in the future just not this location:

Trisean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
1.0

The staff at the office had subpar customer service with no enthusiasm they gave conflicting information versus the customer service line they told me false information telling me I had to have a car in at 10:30 when the due date was clearly 12. They also told me I cannot have the vehicle for another day then proceeded to charge me for The day. I plan on escalating this is far up the corporate ladder as I can Because I feel that the office stuffed only men they treated me and differently since I was a woman

Neisha D. 
Clasificación:
5.0

As always de most excellence in customer service Troy & Dominic are amazing men Thank yu for always treating me with excellence

Mary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY H. 
Clasificación:
5.0

State is good and knowledgeable.

Erwin R. 
Clasificación:
5.0

Service was great very helpuful and besides being cramped for space we were able to get everything taken care of.

Krystal C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jody W. 
Clasificación:
5.0

Service was great.

Raul Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoana E. 
Clasificación:
5.0

Staff was very professional and quick, vehicle was great

Joey V. 
Clasificación:
5.0

All was ok.

RICKEY L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ismael T. 
Clasificación:
1.0

Poor Customer Service. Received the van with the gas tank a notch before full and returned it that way when turning the van. I was charged $9.00 for not having it exactly on full which I thought was unfair, not only that the guy at the counter helping the customers seemed unprofessional and seemed to have no experience in what he was doing. He had to call other locations for help which caused the customers to stand in line for long periods of time. I was not greeted with a smile or hello and I left feeling unappreciated of my patronage.

Roy D. 
Clasificación:
3.0

We were supposed to pick up in La vernia. But the person didn't return it to La vernia instead they returned it to this location. We had to drive the extra 60 miles round trip to get it.

Paul B. 
Clasificación:
5.0

I reserved a trailer online and picked it up with no problems. We returned it the next day without any issues. It was my first time renting from uhaul.

Dana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon N. 
Clasificación:
5.0

Friendly and efficient. GRADE A+ Service!

Pedro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marva S.  |  Overall Experience 
Clasificación:
5.0

Outstanding service!

Simona F.  |  First Impressions 
Clasificación:
5.0

Thank you so much! Everything was perfect!

Sergiy M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marva S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE M.  |  First Impressions 
Clasificación:
5.0

THE STAFF WAS OVER ALL FRIENDLY AND KIND AND VERY HELPFULL

ELIZABETH D.  |  Overall Experience 
Clasificación:
5.0

My interactions with the staff in person and over the phone has always been friendly, helpful and professional, especially with Troy. My experiences have been positive.

WANDA D.  |  First Impressions 
Clasificación:
5.0

Helps when u been a member and when my times got hard they worked with me as long as I was show effort!!

Joshua E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W.  |  Overall Experience 
Clasificación:
5.0

Gerald is always helping. Great service! Wouldn't go anywhere else.

DELILAH G.  |  Overall Experience 
Clasificación:
5.0

get some dollies

Curliss W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISA S.  |  First Impressions 
Clasificación:
5.0

This was the best group of staff members, who went above and beyond too help their customers. Great team work. Knowable about the services they provide and always doing it with a happy smile. Great customer service. I felt like I was family during my difficult times, but they make me feel welcome each and every time.

LINDA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL W.  |  Overall Experience 
Clasificación:
5.0

THE GENTLEMAN WORKING AT NIGHT AND THE ONES IN THE MORNING WERE SO RESPECTFUL AND POLITE

ELIZABETH D.  |  First Impressions 
Clasificación:
5.0

It would be nice if the entrance for storage was 24hrs

Melanie S.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff, great prices and over all excellent costumer service !

DELILAH G.  |  First Impressions 
Clasificación:
5.0

Diamond Smith was a good customer service representative

Marva S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lowane M.  |  First Impressions 
Clasificación:
3.0

I fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.

BRIDGETT A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE KELLY L.  |  Overall Experience 
Clasificación:
2.0

I have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayers

brian a.  |  Overall Experience 
Clasificación:
5.0

Thank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay Safe

VANESSA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M.  |  First Impressions 
Clasificación:
5.0

It was very expensive but the service was excellent.

VANESSA M.  |  First Impressions 
Clasificación:
2.0

My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.

Clifton C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind T.  |  Overall Experience 
Clasificación:
2.0

ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else

MARISA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

agustin r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky P.  |  Overall Experience 
Clasificación:
5.0

This staff understands customer service! Extremely accommodating!

RODNEY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dvantenea M.  |  First Impressions 
Clasificación:
5.0

Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍

Lashera G.  |  Overall Experience 
Clasificación:
5.0

I have been renting trailer s and storage from this location mangers and staff are very helpful

Daniel S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN MICHEL F.  |  Overall Experience 
Clasificación:
5.0

Hands down Troy & his team are the best!! I highly recommend this location.

Valerie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H.  |  First Impressions 
Clasificación:
5.0

Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

Sylvia C.  |  Overall Experience 
Clasificación:
2.0

Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

JUSTIN H.  |  Overall Experience 
Clasificación:
5.0

Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Gracias

Elida C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimbra F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon l.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

herbert k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

herbert k.  |  First Impressions 
Clasificación:
5.0

Ran into a financial bind and fell behind on my account the staff was amazing they worked with me and I was able to keep my items thank god I can’t remember names well but everyone I dealt with were very nice and I appreciate everything

CAROLYN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  First Impressions 
Clasificación:
5.0

excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

ALAN MICHEL F.  |  First Impressions 
Clasificación:
5.0

You guys were great thank you

Kassandra O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlese H.  |  Overall Experience 
Clasificación:
5.0

Mark was very helpful and listened to all my needs a great employee

lucila r.  |  First Impressions 
Clasificación:
1.0

You all go months almost years without contacting me, and I was on a payment plan with someone and I was going to pay like 100 to remove my things but I was told I have to pay the full balance. I don't even know if my belongings are still there so if I lost all of my things and the agreement wasn't honored I won't do a thing for Uhaul or do business with y'all again. Horrible, greedy company!

Jacqui H.  |  Overall Experience 
Clasificación:
3.0

Online this site status that you can have access to your belongings 24 hrs a day. Upon getting storage I was informed differently and have to reach out to office to remove their lock before I can access my belongings

Sulema R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathy Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G.  |  First Impressions 
Clasificación:
5.0

Troy is very helpful and the best

tenesha f.  |  Overall Experience 
Clasificación:
5.0

I would recommend friends and family to this facility. Very accommodating, easy access, service was great, thanks for all you do.

ALEXIS S.  |  Overall Experience 
Clasificación:
5.0

Staff were very helpful and professional.

brian a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmela V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John J.  |  Overall Experience 
Clasificación:
5.0

Great Service.

Marlese H.  |  First Impressions 
Clasificación:
5.0

The manager and staff was very helpful

linda r.  |  Overall Experience 
Clasificación:
5.0

Gracias

CLINT G. | Reservación
Clasificación:
3.0

Although I marked yes to the questions my experience with waiting in line to be service was always a challenge. (Clerk) Brandon Hastings was very polite and helpful with closeout.

Debra S.  |  Overall Experience 
Clasificación:
5.0

Excellent service from both locations in Columbus, Ga and San Antonio, Tx. Had a great experience with the choice I made to use U-Haul for my relocation needs. Grateful for the courtesy.

SHARLENE c.  |  Overall Experience 
Clasificación:
5.0

rear doors facing ww white rd need to be more secure

Yesenia F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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