Customer Reviews for U-Haul Moving & Storage at Texas Ave

6,587 comentarios

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WANDA S.  |  Overall Experience 
Clasificación:
1.0

I give the truck back in time and asked 3 times if I need to do something else beside giving the keys back, they told it was fine (very rude). Then they take 40min to put that into the system and they charge me an extra day.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
3.0

Customer service representative was super rude and not very helpful. I asked how to return my truck and just said to leave the keys in the truck and take off. Not checking it in with me to verify that it was clean or anything.

joshua W. 
Clasificación:
5.0

I liked it

Jordan H. 
Clasificación:
5.0

Very nice and courteous quick service

James M. 
Clasificación:
5.0

The drop off location was fast and friendly. Thank you U-Haul

Irene C. 
Clasificación:
1.0

Uhaul was full of pet hair and smelled like dog poop. The gas was less than 3/4 of a tank. It was a one way truck used as a local. I don't think the truck was checked by the staff. Trash all over the property.

Kanei M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry R. 
Clasificación:
3.0

Customer services was horrible. Clerks sat behind the desk and did not offer to help. Seemed as if I was not even there. When helped it seemed as if they did not care whether or not I was helped or not. Terrible service. Trucks were parked so close together I had to crawl through the passenger side to get in. Was given a truck number but had to find it for myself.

Troy W. 
Clasificación:
2.0

EXCESSIVE WAITING TIME TO PICK UP. ONLY ONE CLERK WORKING AND 6 OTHER WAITING.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
3.0

Was just told to leave the truck. How do I have any reassurance that it was checked in and no additional charges will appear. Asked and was told I could wait for someone. I asked how long and got a shoulder shrug.

Sushrut P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

Make sure the side lites work on the trailer

rick S. 
Clasificación:
5.0

great person to work with,fast at getting the job done

David D. 
Clasificación:
3.0

El cliente no dejó un comentario.

cyrus M. 
Clasificación:
2.0

They handed me the keys and told me to find the truck myself in a huge field of them. It was parked in tall thick brush that I had to walk through and then drive over to get out. The truck had not been cleaned out and there was broken glass all over the bed. I had to sweep it out myself.

Brandon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy P. 
Clasificación:
5.0

Make sure the uhaul truck have enough gas in it .customer well be very happy. Customer service was great.

Susan A. 
Clasificación:
5.0

The mobile check was not working for many. It worked for some. No code to scan, it needs to be replaced. The location was very busy, but the employees were all very nice, cheerful and helpful. They all seemed to enjoy their jobs which made the inconvenience of the lack of mobile check in bearable. Great customer service!

GayleC S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Clone Sophie. She is going places!

Dirk M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
1.0

The customer service was overall poor, and the staff were short with customers. I reserved a dolly with my trailer, but when I showed up to pick up the equipment I was told they were out of dollies. I had to ask for them to go look to see if there were any other types of dolly available, and when I paid for a different type they forgot to give it to me. The trailer I got had damages that did not match the pictures on the condition verification form (which nobody told me to do until later when I saw the text message so if I hadn't done that I could have been liable for damages I didn't do). The chains were left to drag on the road after they hooked up my trailer and nobody checked the brake lights were working on the trailer. I know this is a very busy time of year, but this is not the first time I have had problems at this location, which is why I decided to mention something.

Alexander P. 
Clasificación:
1.0

Rude staff at this location. My pick up was at 5 am Dolly and furniture pads were not in the truck. I had to drive back in my car at 9 am to pick them up and got no apology or acknowledgement from the staff I spoke with. Instead two of them where making a joke about it.

Olayiwola O. 
Clasificación:
4.0

El cliente no dejó un comentario.

NAZMUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime G. 
Clasificación:
5.0

awesome!!!! easy pick-up! Easy drop off!

Douglas K. 
Clasificación:
5.0

Justin and his crew were great!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K.  |  Overall Experience 
Clasificación:
4.0

Better service up date net and computer systems

Mark S. 
Clasificación:
4.0

Mobile check in was very complicated and took a long time. Always wanted to know your location and it told you to scan a barcode that was never found.

Bryan K. 
Clasificación:
3.0

Was surprised that a change in truck size from a 10 ft to a 15 ft was significantly more than what I expected bases on pricing on the website

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

myesha D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul G. 
Clasificación:
1.0

The mgr on staff was extremely rude, worst u haul experience I've ever had.

Tony P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
1.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

UTKURRUSTAMOVICH M.  |  Overall Experience 
Clasificación:
5.0

Very fast service, thanks!

clyde S. 
Clasificación:
5.0

Easy to access and quick drop off.

Jacob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohan P. 
Clasificación:
2.0

The oil and tier lights where on. This was VERY unsafe for me to drive.

sherrell W. 
Clasificación:
2.0

Vehicle was low on gas when we picked up. It's now one day after our drop off and we still do not know charges for mileage. Very hard to drive in the lot for pick-up and drop off due to overcrowding.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D T. 
Clasificación:
5.0

Great job on a crazy busy day!! Thank you.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery C. 
Clasificación:
5.0

Busy location that could use more employees in the return but excellent overall.

Brian Z. 
Clasificación:
5.0

Have space available for customer parking

Sharon M. 
Clasificación:
5.0

Test drive the truck and make sure the maintenance is up-to-date, it was really rough going down the highway

David W. 
Clasificación:
1.0

I would recommend the employees be trained on customer service and safety. I would also recommend renting safe equipment. The truck that was rented out to me was in extremely poor shape and had a huge crack across the windshield; this proved to be hazardous while driving. I would also suggest training on communication as my price was increased and while trying to contact customer service I was disconnected and treated poorly on multiple calls to the houston office. On the seventh call, and fourth attempt to speak with somebody, Jennifer was finally nice enough to resolve the issue.

Brooke B. 
Clasificación:
5.0

Top notch staff

Justin G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Vishal Indivar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch S. 
Clasificación:
4.0

Great

marcus w.  |  First Impressions 
Clasificación:
2.0

I still am missing a box and I have not been contacted about them locating it. Really need to get this fixed and I need some sort of refund

Austin H. 
Clasificación:
5.0

The guys helping pick up and drop off were awesome! The truck was clean, smelled good and easy to drive. Everyone in Aggieland is so helpful!

Sheila P. 
Clasificación:
4.0

We had to wait in line for 1 hour and 20 minutes to get our truck

Kaylee D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deann C. 
Clasificación:
5.0

They were closed when it was dropped off.

Kathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanmay M. 
Clasificación:
2.0

Waited 52 minutes in line.

Jerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

umair h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seeton P. 
Clasificación:
5.0

During a busy time, have a return line only.

Mayela C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joynal A. 
Clasificación:
1.0

Was told the wrong location for uhaul rental. Please make sure confirmation is for the location supposed to pick up at.

Cami S. 
Clasificación:
5.0

El cliente no dejó un comentario.

myesha d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
1.0

Not happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office

KAYLA S.  |  Overall Experience 
Clasificación:
3.0

Process was relatively quick, but there were trucks and trailers everywhere so it was confusing as to where to drop the truck off

Peyton C. 
Clasificación:
4.0

Staff was informative

Kevin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tasha B. 
Clasificación:
2.0

-overall hospitality of your employees (attitude, helpfulness). I understand it's hot out. As someone who does work in the field I get it, but I was not impressed.

Jonathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandi W. 
Clasificación:
5.0

Easy, friendly and helpful. I think everything was great.

Dennise T. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
3.0

Nicer staff

Tyler F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raechelle R. 
Clasificación:
4.0

Location was a little short-handed, but I suspect that's a problem all over these days.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

Only thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor

barry s.  |  Overall Experience 
Clasificación:
5.0

Very busy, but accommodating! Trip was not bad even when AC failed.

Errol F. 
Clasificación:
5.0

Turning in was a snap! They were wonderful!

Jennifer M. 
Clasificación:
3.0

The reservation system is adequate for reserving but the time reserved doesn't actually align with the time of hook up and departure. Pre-check-in should help this but it didn't for me.

William M. 
Clasificación:
1.0

They have the worst customer service when they call and ask about where the truck is that clearly dropped off at another uhaul location not being aware that I had bring it back to that location I wouldn't recommend anybody to get one from the need to practice they customer service cause they were quite ugly so I had to get there leave.

Tarenza J. 
Clasificación:
2.0

El cliente no dejó un comentario.

SANG HOON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie P. 
Clasificación:
1.0

El cliente no dejó un comentario.

SeWoong K. 
Clasificación:
5.0

They worked with me a n pick up and drop off times, I appreciate it.

andre P. 
Clasificación:
4.0

They were very friendly and helpful.

Rhonda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy L.  |  Overall Experience 
Clasificación:
5.0

I gave excellent due to the convenience hours and all my belongings are in a good condition that's what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.

Nigel L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

VICTORIA M.  |  First Impressions 
Clasificación:
5.0

This establishment is professional, friendly and accommodating.

James R.  |  First Impressions 
Clasificación:
2.0

Uhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.

Rick V.  |  First Impressions 
Clasificación:
1.0

Logistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn't recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.

Erin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C.  |  First Impressions 
Clasificación:
5.0

The manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward

Atwood W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Carla M.  |  First Impressions 
Clasificación:
1.0

Terrible service. People don't even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.

NICOLE D.  |  First Impressions 
Clasificación:
5.0

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

claudia b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica C.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Marcia Y.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jay C.  |  Overall Experience 
Clasificación:
5.0

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Mitchell L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

General manager is extremely helpful and does a great job

Robert K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryEllen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Rafik L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARICELLE R.  |  Overall Experience 
Clasificación:
5.0

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Esther M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M.  |  First Impressions 
Clasificación:
5.0

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

DARREN, LORI O.  |  Overall Experience 
Clasificación:
1.0

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn't know what I was talking about and didn't care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they're job and they cursed profusely. I will tell everyone this true story for the rest of my life

Loralie V.  |  First Impressions 
Clasificación:
4.0

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Amy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

DENISE C.  |  Overall Experience 
Clasificación:
5.0

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Feridat A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

alisa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS S.  |  Overall Experience 
Clasificación:
5.0

Professional and helpful

quinasha t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Overall Experience 
Clasificación:
4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim W.  |  First Impressions 
Clasificación:
3.0

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Tammy T.  |  Overall Experience 
Clasificación:
5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!

Kim G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RON P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy J.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Danny N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan C.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and professional 🥰

CASSANDRA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TOBIA W.  |  First Impressions 
Clasificación:
3.0

I do not speak or read Spanish. Please resend to me in English

Susan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy V.  |  First Impressions 
Clasificación:
5.0

staff was amazing. Such a busy place and they were helpful and present.

LINDA KAY W.  |  Overall Experience 
Clasificación:
5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

georgia-ann k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deanna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REGGIS J.  |  Overall Experience 
Clasificación:
5.0

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Thomas P.  |  Overall Experience 
Clasificación:
4.0

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!

Kim G.  |  First Impressions 
Clasificación:
3.0

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Tiffany K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonelle G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara R.  |  First Impressions 
Clasificación:
5.0

Rebecca, the GM was very responsive.

Michael A.  |  First Impressions 
Clasificación:
5.0

Very helpful and easy process. Thanks!

Juan P.  |  Online Move In 
Clasificación:
5.0

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

CARLA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mable B.  |  Overall Experience 
Clasificación:
4.0

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Debbie S.  |  Overall Experience 
Clasificación:
3.0

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Stephen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis N.  |  Overall Experience 
Clasificación:
3.0

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Richard T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsea S.  |  Overall Experience 
Clasificación:
3.0

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Austin L.  |  Overall Experience 
Clasificación:
1.0

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

MaryEllen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tucker W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tucker W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

parker c.  |  Online Move In 
Clasificación:
4.0

There is too few staff during the rush hours making the wait time unpleasant.

Jadepan T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia D.  |  Online Move In 
Clasificación:
2.0

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Keith H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vikram T.  |  First Impressions 
Clasificación:
5.0

The access hours should be later on Sunday maybe until 11pm

VERONICA W.  |  First Impressions 
Clasificación:
4.0

I completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.

John K.  |  First Impressions 
Clasificación:
5.0

The General Manager and his associates were helpful.. Darrell I think was his nane

rob B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILSA T.  |  Overall Experience 
Clasificación:
2.0

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Diana T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ARON R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rodolfo t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon G.  |  First Impressions 
Clasificación:
1.0

Pickup was great but return was not. It's been 6 days since return and still dealing with being charged when I was supposed to receive a credit.

Kristina G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shay Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S.  |  First Impressions 
Clasificación:
5.0

Staff is absolutely EXCELLENT!

Kelly P.  |  Overall Experience 
Clasificación:
5.0

Secure and clean friendly facility.

Dennis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry G.  |  Overall Experience 
Clasificación:
5.0

Exceptional place to rent a storage unit.

KAREN P.  |  Overall Experience 
Clasificación:
5.0

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

erika b.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful.

DUSTIN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M.  |