Customer Reviews for U-Haul Moving & Storage at Rte 295

5,742 comentarios

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
3.0

The place was very busy. The staff were ok but when it came to the gentleman connecting the trailer to my RV he took forever. He kept arguing with me about my ability to maneuver the RV and the trailer out of the lot. I believe if I were a man he wouldn't have questioned it. The trailer I was assigned to was in horrible condition. Not well maintained. Driving down the highway I encountered some very bumpy roads which caused the right ramp to dislodge and drag on the highway. I had to pull over and figure out a way to strap the ramp in place so it wouldn't happen again.

Jennifer W. 
Clasificación:
3.0

Everything was fine, it was busy and perhaps short staffed. We felt rushed through, and a little confused as to where to find the truck and where to drop off.

Maria R. 
Clasificación:
4.0

Arriving at the facility by car on Marginal Way and Just passing Cove St. I completely missed the entrance. Google maps had me come around the building go back up Co Street, I drove in the drive-up storage area and proceeded to find my way to customer parking. Upon reaching the front desk, Tristan explained that that was not in his normal position and tried to assist me the best he could. I told him I rented a locker online and needed to be shown where the locker was. He was not trained on the web self Storage. In hindsight he should have also asked me for my ID to verify who I was. I recall that I did get the code on the U-Haul app and sign up process and brought up the information on my phone. Tristan asked to see the code. He than showed me around the building to the indoor storage units. He showed me two keypads one to disarm my unit the other to enter the facility. He proceeded to answer all my questions with knowledge and was very helpful. Tristan explained that this location was temporary housing the vehicle repair as a new repair facility construction is ongoing. Tristan deserves recognition for being able to handle a position outside his own and providing me a good experience.

David P.  |  Online Move In 
Clasificación:
1.0

Staff was extremely rude and not customer friendly. Never recieved a text so I couldn't report that my gas was empty. When I brought it to the staffs attention I was told sorry I won't change anything. Uhaul usually has full tanks when you pick up but this one let's trucks go out empty with no gas stations nearby.

Zachary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
4.0

Overall we tend to use UHaul exclusively for transporting house furniture, personal belongings, and business stuff, etc, with great success. Quite frankly the drivers seat of the cargo van we rented was kind of dirty and appeared to not have been vacuumed. We received the van with a 3/4 tank full of gas which when returning is more difficult to guage then to simply fill it up. Thus we returned the vehicle full giving UHaul approximately 2-1/2 gallons or $13.48 of gas. Otherwise, the van was great and served our purpose. The check in attendent was curtious and helpful.

Patric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delina R. 
Clasificación:
5.0

Maybe offer to help senior citizens like myself load the dollies onto the truck, rather than me having to carry them a hundred yards to where the truck was parked.

Steven S. 
Clasificación:
5.0

Incredibly friendly and helpful staff! Made my moving and storage unit renting experience smooth and easy

Alexandra S.  |  First Impressions 
Clasificación:
4.0

Although the line on Saturday was incredibly long - your two employees were awesome.

Cheryle N. 
Clasificación:
3.0

Tires were severely warn, no trailer lights when we left

Eric W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stefano F. 
Clasificación:
1.0

I WAS OVER CHARGED FOR A AUTO TRANSPORT

DOLANDRE C. 
Clasificación:
3.0

Location was out of furniture blankets for purchase.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
4.0

I think the only real issue I had with my rental is that I had rented a hand truck along with my van, and the counter person didn't tell me how to get it. I had to go back and ask, and he said to just take one from the line of hand trucks out front. I don't know how I was supposed to just assume to do that, or what I would've done if I'd arrived after the staff was out for the day. Otherwise the process was very smooth and easy.

Kate S. 
Clasificación:
5.0

Upon starting my rental, the windshield was dirty and had an interior film, making it dangerous to see with any sun glare. The exterior had mud splashes up the sides. The mat covering the cargo area looked like it had oily/slick splotches. The cabin was clean. The van mechanically operated fine.

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond M. 
Clasificación:
4.0

Great communication with the staff! My only frustration was not being able to get a one-way trip but that falls mostly on me due to reserving the UHaul last minute.

Anthony M. 
Clasificación:
4.0

The whole process, from start to finish, was very easy! The staff were friendly and helpful.

Lisa N. 
Clasificación:
2.0

I had difficulties at every step of the process here. Customer service and instructions to customers could be greatly improved.

Moll B. 
Clasificación:
4.0

Great Experience front desk Chris very very helpful !!!

barbara P. 
Clasificación:
5.0

Easy access, easy parking, quick pickup

Melissa C. 
Clasificación:
1.0

The man working there was extremely rude and inpatient. I won't go back.

Frankie S. 
Clasificación:
5.0

This store has been my Go To UHaul location for years. There is a reason: patient folk even when we the public can be pretty obtuse. Always a pleasure. Thanks & see ye next July!

Tom S. 
Clasificación:
2.0

Workers were rude when customers asked simple questions like where to return the uhual. Also equipment was dirty.

josh P. 
Clasificación:
2.0

Wait for pick up was substantial and took over 30 mins. For roughly 15 minutes we were in the pick up area with no cashier/manager present or helping customers. Folks working on the lot were excellent and helpful but the manager appeared to be unbothered by the long wait times.

Emery Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE R. 
Clasificación:
5.0

truck was unsafe! shaking at 30-35 mph all the way to 60 mph, did not stop. Did not think i would make it to end destination. A/C broken as well.

jaap O. 
Clasificación:
5.0

Take the optional dolly and blankets out of the trucks. They were in my way and I paid fuel to move their dead weight. Had trouble finding the after hours return key drop "box" was actually a hole in the garage roll up door. Overall excellent experience. I've been using U-Haul since 1995. ¡Gracias!

Chris B. 
Clasificación:
5.0

The employees here were very personable

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ali M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIA F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas Rumsey Y. 
Clasificación:
4.0

People working at the counters were great and very helpful. We will for sure use this location again because the customer service was amazing. Our service with the moving company we hired was terrible. Trying to get through to talk to someone was a nightmare. Uhaul should really look into the moving companies they allow on this site.

Lindsey M. 
Clasificación:
5.0

Need some works on Car's breaks .

basilio M. 
Clasificación:
3.0

I will say that I rated my overall experience as "Average" because the mobile app that I chose to use was not working so I had to go into the office and finish my process there. I was under the impression that I could have contactless pick up. That being said the young man that was stationed at the marginal way locations was WONDERFUL!!!

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra V. 
Clasificación:
1.0

Truck broke down. Had to wait a long time even to speak to someone to report the break down. Also, remote check-in was complicated and it felt like all the work was delegated to the customer

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
2.0

The counter associate was rude and greatly misinformed. I asked a simple question about where to drop off my key after using the U-Haul passport to check in my truck, and he responded like I had no idea what I was doing and was greatly inconveniencing him. A messed up experience.

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean L. 
Clasificación:
5.0

Christopher dipretoro Great to work with. If every business could have someone like him - great customer service and an overall nice guy !

paul P. 
Clasificación:
5.0

Think the $15 charge for not folding 2 blankets was a bit excessive, but overall a good experience

SUSAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
3.0

Having waited in a long checkin line recently, I opted for the self checkin online. About 10 minutes later declining upgrades, thinking I was done the process, I had to walk back to the office to pick up the key. He said he was "changing me out to a different van". OK, no problem. Now when I got to the new van and tried to confirm the odometer/fuel readings on-line, they didn't agree with the prior van. Arghh. If you're keeping vehicles remote, then put the keys in them (or don't allow self checkin). If you're switching vehicles, then resend the new fuel/odometer readings so you don't have to go through the process again. I got a return phone call, and a new link, but by then I was driving up 295 and couldn't safely respond to the text. Next time I'll try another location and go to the counter. No complaints with the people, just the process. Our recent prior rental was also for a cargo van, but it had problems with the ABS system. I wonder if that was the same van that was originally assigned to me the second time. If so, it should have been put on the disabled list until fixed.

Curtis B. 
Clasificación:
5.0

Informative and customer driven

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
2.0

Right after I clicked “I found my truck,” someone else came over with the key and took my truck, so I had to wait in line at the counter for a new assignment. When we got the new assignment, we had to go back a second time to get the equipment I had reserved. Not a huge deal, but I had movers waiting for me because I had previously done the online check-in and thought it would be as quick as it has been in the past. Instead, it was kind of a pain to wait in line. I appreciate the clerk at the counter who rectified the situation quickly, though.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
3.0

I had to "go find" the truck. It was parked out and I was told it's "out there". With other U-Hauls (Plano TX) the truck is parked at a designated marked spot. Alos noted the tank was less then 1/8 of which I was provided a credit.

Selena W. 
Clasificación:
4.0

Hard to get to do to construction.

Norman M. 
Clasificación:
3.0

Trailer had issues with the lights. Only one person working on a Saturday morning. Lights caused almost a 2 hour delay.

Daney J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Burton B. 
Clasificación:
4.0

Very convenient and staff was very friendly. Was pleased that nothing got water damage or infested by rodents but things were dirty, but generally very happy with my experience.

Leslie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan O. 
Clasificación:
5.0

I have rented many truck from this location in the past 5 years. Never had an issue picking up or returning. Doing the online rental make for a quick pickup, especially when you can download your license prior to arriving. All the counter people have been very nice.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

scott W. 
Clasificación:
5.0

excellent customer service, thank you very much

TOM R. 
Clasificación:
5.0

Not a single thing! The reps were sooooo nice, so helpful and made everything so intensely easy and accessible! I'll be BACK! :-)

Scott S. 
Clasificación:
5.0

Helpful employees, good inventory

Jeffrey L. 
Clasificación:
2.0

We were overcharged for the gas. We had put two gallons into the tank just before we brought back the truck - we put 2 gallons into the tank for a 12 mile trip -( the number on the odometer was one number higher than what was emailed to me at the start of our rental.) They added a charge for 2 gallons of gas. Why your truck would need 4 gallons of gas for 12 miles is ludicrous. We were assured that we would be credited the charge for the gas the very next day, but I just checked my credit card statement and saw no refund credited. The young guy serving us was nice, though.

jennefer S. 
Clasificación:
5.0

The person who assisted us (I think his name is Tom), was extremely helpful and efficient, so he is a keeper! That said, there was a very long line of people and he was the only one available to help.

Heather G. 
Clasificación:
5.0

Great experience and the staff in Portland are the best.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
3.0

I was charged for gas even when I brought it back at the same level I received it at. Also, I was double charged for a dolly and furniture pads, so I had to go through the claims department and get a refund, which was a lengthy process. My interactions with the person at the store who checked me out were great, and the truck was perfect for what I needed and everything worked as expected.

Sam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN F.  |  First Impressions 
Clasificación:
2.0

clearly running a scam with amount of fuel required to return. the truck was not filled to the level stated on paperwork. so i was charged for fuel that i did not use.

Hans B. 
Clasificación:
5.0

The gas tank was just below half full, not just above it. I had to put in way more gas than I used to not get charged extra.

Kevin C. 
Clasificación:
4.0

Everything went very smoothly.

Michael S. 
Clasificación:
3.0

Picked up uhaul rental Marginal Way Portland. While checking in two observations . Employee was very intrusive asking me ALOT of personal questions , very uncomfortable . Then a customer returning a rental went completely ballistic totally unhinged accusing employees of overcharging him . I was in middle of the transaction being charged for the pick up of a trailer at the register . I quickly exited stuff more and was pulling out my phone to call the police into the situation as the older male customer was kicking and throwing things around while yelling . The female manager was very brave and impressive and she and the attending employee asked the man to step out if the shoe room area . She was impressive in her confidence and ability to negotiate with the man calming him down after taking him to task and scrutinizing his behavior . She came around when we were being hooked up to the trailer and shared that the man had calmed down and apologized sharing she had never encountered this before but honestly it was very alarming very unsettling and really shook me was rattled a good party of the day and I feel the rental should have been complimentary for what I had to contend with . I have secured rentals previously from this facility and never a problem . The manager was very impressive in her ability to show admirable truly top managerial restraint and tact . I appreciated her checking in with me after dealing with that irate irrational ballistic customer .

Suzanne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Was very easy to drop off and there was someone who help is unhook the auto transport. Everything went very well and quickly!

Richard H. 
Clasificación:
3.0

Everything was fine but they've been unhelpful with my fuel issue. I sent a picture of the fuel when I filled up but they did nothing. I paid over $800 for the truck and they are trying to stick me for another 2 gallons of gas. I've been using Uhaul for about 20 years and have usually liked the experience a lot but this may be the end of it for me.

kenneth H. 
Clasificación:
5.0

My original reservation was not for pick up at this location. While this location was excellent it was an inconvenience for me to have to go to two different locations.

Jamie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug W. 
Clasificación:
5.0

The woman who dropped off my U-boxes did SUCH A GREAT JOB. Her ability to be kind and gentle with that forklift to my boxes was phenomenal. She placed the boxes in the perfect spot for it to be easy access from the boxes to inside the house. She was fantastic. I highly recommend this Uhaul location for any U-box needs.

arian O. 
Clasificación:
4.0

I don't know

Larry S. 
Clasificación:
1.0

Uhaul never told me that I cannot tow a rear wheel drive automatic transmission with a tow dolly. Completely ruined my Transmission and I need to replace it entirely. Employee said i wouldn't have any issues towing my vehicle. Never once mentioned to me that I need to remove the drive shaft. Terrible!!!!

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
3.0

A little more friendlier at the front desk.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

Rented an appliance dolly and it was great. Went to return it and there was a long line so I handed the desk person and he had me hand him the slip and park the dolly with the others. Got a call the next day asking to return the dolly, so I explained and they said no problem! Thank You U-haul!

Paul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb C. 
Clasificación:
3.0

Well, I returned the truck I rented as scheduled, cleaned because the interior was filthy, and a day later I start getting VM's asking when I will be returning the truck. The staff never checked it in! They took the keys when I dropped off and said “you are all set.” I asked if I needed to check it in and the dude said no. Pretty loose. One thing to consider: when people are tenting moving equipment they are already very stressed out. The rental process should be smooth and easy.

Dave D. 
Clasificación:
1.0

Becky Coleman and the gentleman who closed out my account were very helpful and professional. Otherwise, everything about the UHaul experience I disliked - from the antiquated and frustrating way I would get charged a late fee despite you having my credit card on file, to the multiple times I showed up and my unit was locked by you despite my bill being paid in full every month. (Again, you had my credit card that has never expired or stopped working.) Your rates went up constantly, and half the time the trucks were parked in front of my garage in a way that made it impossible to access in off hours. Never, ever again.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genevieve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel L. 
Clasificación:
1.0

I arrived slightly after hours, but there were still some employees coming and going from the building. I asked were they would like me to park the truck and one gentleman rudely said "you gotta use the app" and closed the door in my face. I realize that he was probably off the clock, but it wouldn't have taken him any more time to just point & say "over there". I couldn't get the app to work, so I had to improvise & just do what I thought looked right. In the end, it turned out alright, but had to wonder all night whether or not I had parked in the right place.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

All employees were super helpful and nice!

Margaret K. 
Clasificación:
1.0

When a customer reserves moving pads they should be reserved and held aside not first come first serve. Also, when I reserved a hand truck and the counter associate asks if I still want one they should tell the customer where to get it!!! I had assumed there would be one on the truck and there wasn't. Made our move very difficult so that was bullshit. I had reserved a truck in town where I lived and had to drive outta town to pick one up; that wasn't helpful at all. Wasted my time, added miles I didn't need to drive in wrong direction for. I had assumed my reservation town would've been where I picked up my truck. Was never told it may be at a different location. I ended up running around in wrong direction of my liver in town when it could've been much more simple if things were closer.

elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Achille R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asher P. 
Clasificación:
2.0

Giogie was great and super helpful! He went above and beyond! The staff that got me checked in made a mistake on the drop off location. I wanted to drop the equipment off at the Jay Maine location as it is only 12 min from my house. The staff at portland told me that jay was too full and I couldn't return it there. And instead I had to return it to Winthrop which is 45 min away from my house requiring extra gas etc. When I got to the Winthrop location they did not have it in their computer, instead it said I was supposed to drop it off in Jay. So the person in portland never changed the drop off location in the computer. So I had to wait for 40 min at the Winthrop location for this to be corrected so I wasn't charged extra. What should have been a 30 min round trip (if allowed to return to jay) turned into a 3hr round trip, while spending extra money on gas. The appliance dolly was also not given to me at the time of pickup.

Katlin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara L.  |  Overall Experience 
Clasificación:
5.0

Clerk was very courteous & professional.

janet c.  |  First Impressions 
Clasificación:
5.0

STAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.

janet c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W.  |  Online Move In 
Clasificación:
2.0

Inconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.

shavonah b.  |  First Impressions 
Clasificación:
5.0

I found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.

Franklin D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica A.  |  First Impressions 
Clasificación:
5.0

Excellent service excellent people

bernard h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

rebecca v.  |  Overall Experience 
Clasificación:
5.0

Professional, efficient, friendly

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph k.  |  Overall Experience 
Clasificación:
5.0

Chris is awesome! Thank you for the great service!

Matthew D.  |  First Impressions 
Clasificación:
5.0

Very helpful

Bartley H.  |  First Impressions 
Clasificación:
5.0

Propane leak or backdraft is very strong and gave us headaches.

melanie c.  |  First Impressions 
Clasificación:
5.0

Very nice, polite, and professional.

Sandra M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  Overall Experience 
Clasificación:
1.0

Your front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.

Julia W.  |  First Impressions 
Clasificación:
5.0

Process from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Gracias

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!

Rachel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha T.  |  Overall Experience 
Clasificación:
3.0

Was told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.

Tyler M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
3.0

Would have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn't receiving any notifications. And finally I payed late by accident one month and they didn't take the lock off for 5 days for some reason. The facility is great but the employees need some training

matt c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
4.0

Understaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn't have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.

John B.  |  First Impressions 
Clasificación:
5.0

Ryan is FANTASTIC !!!😁😁😁

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka A.  |  First Impressions 
Clasificación:
5.0

All of the staff were really nice and helpful

Daniel D.  |  First Impressions 
Clasificación:
5.0

Ryan and Latoya were both great!

Kara L.  |  First Impressions 
Clasificación:
3.0

Service was always very slow but helpful and friendly when you got to them. I'm assuming it's a staffing issue

Trey C.  |  Overall Experience 
Clasificación:
2.0

I got a code to get in but it never works. FRUSTRATING to say the least.

BOLIVAR B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
5.0

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Melisa F.  |  First Impressions 
Clasificación:
5.0

The general manager Ryan is the best. Very helpful.

eleanor h.  |  Overall Experience 
Clasificación:
5.0

All employees at this location were helpful and courteous.

David C.  |  Overall Experience 
Clasificación:
4.0

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

heather s.  |  First Impressions 
Clasificación:
3.0

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Dennis D.  |  First Impressions 
Clasificación:
5.0

Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them

Margaret C.  |  First Impressions 
Clasificación:
5.0

Great personnel.

Ramon R.  |  First Impressions 
Clasificación:
5.0

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Mary/Robert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianna T.  |  Overall Experience 
Clasificación:
5.0

The staff were all helpful and courteous, even going out of their way to assist us. Gracias.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy G.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful and courteous!

Carol M.  |  First Impressions 
Clasificación:
3.0

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Dana s.  |  Overall Experience 
Clasificación:
5.0

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Overall Experience 
Clasificación:
5.0

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  First Impressions 
Clasificación:
3.0

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHFUZ F.  |  Overall Experience 
Clasificación:
5.0

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Overall Experience 
Clasificación:
4.0

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Soozie L.  |  Overall Experience 
Clasificación:
5.0

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Clasificación:
5.0

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Clasificación:
4.0

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Gracias

Rodney M.  |  Online Move In 
Clasificación:
2.0

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.

Yvette K.  |  Overall Experience 
Clasificación:
4.0

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  First Impressions 
Clasificación:
5.0

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Overall Experience 
Clasificación:
4.0

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  Overall Experience 
Clasificación:
1.0

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Overall Experience 
Clasificación:
3.0

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Overall Experience 
Clasificación:
3.0

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  First Impressions 
Clasificación:
5.0

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Overall Experience 
Clasificación:
5.0

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Overall Experience 
Clasificación:
3.0

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Guangyao L.  |  Overall Experience 
Clasificación:
5.0

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  First Impressions 
Clasificación:
4.0

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Overall Experience 
Clasificación:
5.0

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  First Impressions 
Clasificación:
4.0

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna R.  |  First Impressions 
Clasificación:
3.0

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E.  |  Overall Experience 
Clasificación:
2.0

Expensive and my boxes got wet.

Adam G.  |  Overall Experience 
Clasificación:
5.0

The Strout girls and George were awesome!!!

Deb S.  |  First Impressions 
Clasificación:
2.0

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen L.  |  First Impressions 
Clasificación:
5.0

Excelente

Betty G.  |  Overall Experience 
Clasificación:
5.0

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Overall Experience 
Clasificación:
5.0

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  First Impressions 
Clasificación:
5.0

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Overall Experience 
Clasificación:
5.0

Great experience

CHARLES F.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Christina C.  |  Overall Experience 
Clasificación:
5.0

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Overall Experience 
Clasificación:
5.0

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Overall Experience 
Clasificación:
2.0

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K.  |  Overall Experience 
Clasificación:
4.0

Clean, Very friendly staff.

jeff j.  |  Overall Experience 
Clasificación:
5.0

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

andrea o.  |  First Impressions 
Clasificación:
4.0

All went well

Christina C.  |  First Impressions 
Clasificación:
2.0

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f.  |  Overall Experience 
Clasificación:
4.0

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W.  |  Overall Experience 
Clasificación:
3.0

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J.  |  First Impressions 
Clasificación:
3.0

needed more staffing

Douglas C.  |  First Impressions 
Clasificación:
5.0

Staff was very attentive knowledgeable and quick

michael m.  |  First Impressions