El cliente no dejó un comentario.Michelle S.
Customer Reviews for U-Haul Moving & Storage at Peoria Plaza
Tulsa, OK 74136
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice customer service people.Debra M.
El cliente no dejó un comentario.Matthew F.
El cliente no dejó un comentario.David S.
manager refused to help us load car on car dolly. We then left with no light check. There was no wire harness to hook up the lights. had to purchase parts with our own $ to get wire harness just to return the car dolly.Elizabeth S.
El cliente no dejó un comentario.Alyssa M.
Same positive experience with the staff and equipment return.Daniel F.
El cliente no dejó un comentario.pedro L.
El cliente no dejó un comentario.David S.
More friendlier when a Customer arrives to pick-up there truck yo rent. Jamie, was more friendlier than the manager. As I was leaving the parking space I had a question for the mgr that was walking with a man to look at other trucks on the lot. I yelled trying to get the mgrs. attention & the man told the nor he ignored me. As I was continuing with backing up he finally approached me and asked what I needed. I asked a question cause I was concerned about the tow button cause I wasn't going to be pulling anything only me moving out of my unit. I never received my copy of the printed statement like Jamie said.melanie F.
The pulled me over and said the uhaul was stolenfantasia J.
El cliente no dejó un comentario.Frank C.
The employees seemed under trained and had little knowledge of vehicles and their own system'skeefer H.
El cliente no dejó un comentario.Jerry H.
Damage and gas was reported incorrectly. I ended up getting a fuel charge even tho I documented and took photos and returned the vehicle w the same fuel I revived it in. I have been unable to reach customer service via email, chat, 1800 and local stores. No one will answer or respond. Plz explain to me why I was charged $90 for an 8 hour rental? We made one trip. So annoying. I've now been on hold w customer service for 20 mins again and no one is answering.Jes M.
Rental location is understaffed, but they try to help. The after hours return process web site and app could not return my rental, and is very difficult to use. I was unable to complete return without a phone call. 47 minutes hold on phone, and over 30 minutes without a response on â€œlive chatâ€, only to find out I don't have an active rental. I'll look at other options in the future.Randall B.
Online check in gave errors and I had to wait at the counter to get the van I reserved. Was sent numerous links to complete on my phone, some of which the attendant had to manually enter because the online system didn't transfer my pictures. Overall a decent rental but the check-in needs to be improved.John K.
El cliente no dejó un comentario.Rebecca C. | Overall Experience
El cliente no dejó un comentario.Ronnie M.
El cliente no dejó un comentario.Chidinma U.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Jihrleah S.
Only one trained worker was on duty, so there was a line to be helped.James T.
Bad customers service, I never ever recommend this location to othersthomas T.
El cliente no dejó un comentario.nona P.
El cliente no dejó un comentario.DELSY N. | First Impressions
El cliente no dejó un comentario.Chris C.
The best customer service I've ever had. Went above and beyond to help me. Thanks so much for everything.Jack L.
El cliente no dejó un comentario.Gladwell K.
Check-in recorded a mileage 800 miles over the actual mileage, resulting in a charge of over $1,000 to my credit card. Actual rental was four hours for 2.5 miles. Fuel level was under actual return level.MILTON O.
Great job ladies! They were professional and got me in and out very quick!jerry S.
El cliente no dejó un comentario.Brett B.
El cliente no dejó un comentario.Sheila A.
I am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly whyCarl J. | Overall Experience
The staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.Fred b. | Overall Experience
El cliente no dejó un comentario.WilliamJ G.
Great folks.Russ C.
The ladies behind the counter were friendly and efficient, even when it was really busy!Laura W.
El cliente no dejó un comentario.roye n. | First Impressions
Good jobKlifford F.
Friendly and helpful staff.Donald L.
Unit was full of roaches but since I was only moving lumber and a refrigerator I accepted the unit. I rented an appliance dolly but there was a utility dolly in the truck which I did not ask for or use. When I returned the truck they tried to charge me for the dolly and stated that a wheel was broken therefore I had used the dolly which I had not. Both of the employees got an attitude about refunding the $7 and when they finally did, they did it with a pissy attitude.Randy I.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.jackie B.
El cliente no dejó un comentario.Brooks K.
Rita is amazing!!Dewayne K.
El cliente no dejó un comentario.Robert M.
being charged $14 for sale move coverage yet I declined it when I made reservation online. I'm not sure when it was snuck in. Also being charged $12 for fuel when I fueled it to the exact point it was when I picked up the truck. I took a picture. In emailed about this concern to date no one has responded to my concernsGerald O.
El cliente no dejó un comentario.Jennifer H.
El cliente no dejó un comentario.Zoe E.
Good customer service. Very professional interaction.John M.
Get more to help at the counter it take to long to get waited onWALTER A.
The lady working there was not friendly acting or welcoming but she wasn't outright rude either, when asked about the $50 refund here I was told to call corporate, at this point I'm disappointed with uhaul, and when I asked my friends who had moved at a similar time they all said they had trouble with uhauls service as well, it seems the company is failing at least at the locations I used.Treyon G.
To UHaul in general - when a customer calls to extend the return time, you need to inform them that in addition to the $40/day you will also charge additional â€œcoverageâ€fees. I was not made aware that there would be an additional $28 coverage fee. That is deceptive and unprofessional.Leslie R.
El cliente no dejó un comentario.April S.
El cliente no dejó un comentario.latoya R.
El cliente no dejó un comentario.Lawanda S.
El cliente no dejó un comentario.Kyla C.
The truck didn't hold the road. And the manager lied and said he was going to correct a mistake he made, but still hasn't. Will be calling corporate office about the poor service l received.Wendy H.
El cliente no dejó un comentario.Joel B.
Really appreciate Mark and the great job he did. ¡Gracias!charles S.
El cliente no dejó un comentario.michael W.
El cliente no dejó un comentario.Derek B.
El cliente no dejó un comentario.Audrea M.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Lee Ann R.
It was easy to rent. Staff made it easy and reduced my stress of movingMike G.
The truck was extremely old, excessive fuel consumption, no rear camera or even reverse alarm... The station is all in all very slow, pick up and drop off takes a long time!!! I ordered onlineto drop off at another location. When I picke it up, I was told it's not possible?!? I ordered online and got confirmation about about a furniture dolly, when I picked up the truck, I was told they don't have one, but I could buy one :-(. So not to be recommended.Siegfried T.
Mark works his tail off to get the job doneDorothy H.
El cliente no dejó un comentario.Rozelle T.
Equipment needs to be in better working condition before customer picks it up. We had to try three different trailers before one was good enough. Staff was very polite and apologetic for the extra time spent getting it right.matt M.
El cliente no dejó un comentario.regina M.
El cliente no dejó un comentario.Phillip M.
El cliente no dejó un comentario.carlos M.
El cliente no dejó un comentario.Ryan R.
El cliente no dejó un comentario.Billy S.
I figured out that this drop off point was in a rough part of town, however, the folks that ran this facility were exceptional. They were on top of things and very helpful. I would work with these folks again, in a heart beat!Michael H.
Worst experience ever. I would recommend another company to anyone I know and don't know. Original reservations were canceled. Customer service was no help. Re reserved and got a phone call demanding it be returned and would listen to me about the situation. Horrible experience. I hope I am never left with uhaul being my only option ever again.Charles C.
El cliente no dejó un comentario.alkeela B.
Availability of different size trucks more to choose fromdnitra M.
El cliente no dejó un comentario.Andrew N.
Best customer service experienced at a U-Haul location!Richard F.
The 20' truck I rented was filthy and smelled as if someone squirted perfume to cover up whatever stench was there so it didn't have to be cleaned. Windshield had so many bug splatters on it, I had to pull over and clean it. Plus, when I got home 5 miles away to load the truck, there was a lock on the door. I had to drive it back, which burned up 10 of my miles. Mark Hartley refused to comp me those miles blaming me for not inspecting the vehicle before leaving. He said he sent me a text informing me I was supposed to do so (The text I didn't know I received until after he told me that). Not sure why I'm responsible for picking up on their mistakes. Piss poor customer service. The downtown branch is far superior, which is why I use them all the time. Unfortunately, they didn't have a one way rental this time.Joey T.
The truck didn't match the one the app requested so this had to be changed. The truck had a leak inside the unit and giant scrapes down the side with included the bottoms of the truck pulled out and bent. This would be ok except I was charged an addition $45 fee today with no explanation one week after my rental!Jessica J.
No changes necessary! Everything went perfectly from start of the rental to the return!! The process was fast and very efficientTerrence W.
Staff helpful, friendly, smiled and personable. WOWO! Just wonderful service John B.
So amazing!bonnie B.
El cliente no dejó un comentario.david W.
El cliente no dejó un comentario.Keith E.
Arrived at 8:00am on a Saturday morning. The very nice employee behind the counter could not help me because he had not been trained. With 6 of us lined up at the counter the manager finally arrived about 10 minutes later. The untrained employee attempted to hook up my 5x8 trailer but seemed confused on how to attach the chains. I showed him how it was done since I have rented trailers from U haul before. I also hooked up the lights myself and showed the untrained employee how that was done as well. Overall it was a good experience.Thomas G.
El cliente no dejó un comentario.Robert T.
When I told the representative that the gas gage was not what was one paper she said it would be fixed upon return when the truck was returned even thought I showed 2 different reps the pictures with the milage and gage discrepancy I was still charge a 32 dollar fuel chargeJuan J.
El cliente no dejó un comentario.Kari D.
The check-in was very fast and helpful!Laci M.
El cliente no dejó un comentario.Lena C.
Slow check in.Chris S.
El cliente no dejó un comentario.Angela O.
Van had change oil warning that would come on.Keith E.
The truck was slightly wrecked when we picked it up just Sone paint goes a long wayDevin H.
El cliente no dejó un comentario.jeremy M.
Good place to goJim M.
The link to return equipment didn't work but other than that I was pleasedalice S.
This is not a complaint; I have used uhaul many times during my life time. I feel uhaul has always had the most user friendly equipment. Rates are most always fair. I've always had good experiences, as well the customer service is always great. Thanks Uhaul Ben LonsdaleBen L.
I reserved the equipment over the phone. Totally professional hassle free. Picked up the equipment hassle free. But when i tried to return it later that day none of the 3 workers there knew how to do a return. One lady told another lady that she had seen how to do it before but she didn't pay attention so she didn't know how. Then they literally asked me how far away i lived if i could just come back the next morning to get my deposit money back because there were no managers there and they didn't know how to do it. I told them no that i was there to check the equipment in and i should get my money now not spend more gas because they didn't know how to do their job and they should call the manager or just give me the cash from the register. They ended up calling and getting it done, but the workers there did not come across as professional or proficient in the least. I give the rating of average because the morning crew was great and the equipment worked, but the closing crew should honestly be replaced in my opinion, retrained at the very least. Trained on how to do their job and trained on customer service in general.brenda T.
El cliente no dejó un comentario.roger b. | Overall Experience
Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.Jason C. | First Impressions
El cliente no dejó un comentario.Milton G. | Overall Experience
El cliente no dejó un comentario.Kenyetta P. | Overall Experience
The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.LACY L. | First Impressions
El cliente no dejó un comentario.Deborah H. | Overall Experience
Keep up with your gd worksdeborah a. | Overall Experience
Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139.00 for the same Storage room that I had a reservation for at 99.00 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.Stephen B. | First Impressions
El cliente no dejó un comentario.Paul G. | Overall Experience
El cliente no dejó un comentario.harvey b. | Overall Experience
El cliente no dejó un comentario.shaila h. | Overall Experience
Didn’t have paper work readyChester S. | First Impressions
El cliente no dejó un comentario.Barbara L. | Overall Experience
Mark and his crew were professional and easy to work with.Dorothy H. | Overall Experience
El cliente no dejó un comentario.Frank J. | Overall Experience
El cliente no dejó un comentario.dawn c. | First Impressions
Some of our things were stolen from the storage unit!CRISEAOUS G. | Overall Experience
El cliente no dejó un comentario.Joaquin R. | First Impressions
El cliente no dejó un comentario.Charles S. | Overall Experience
This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anywayjennifer M. | First Impressions
El cliente no dejó un comentario.enrik m. | Overall Experience
Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointedAngela M. | Overall Experience
Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professionalFrank J. | First Impressions
Mark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat businessDorothy H. | First Impressions
No commentEVANGELINE W. | First Impressions
El cliente no dejó un comentario.Rebecca G. | Overall Experience
The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.VANESSA S. | Overall Experience
El cliente no dejó un comentario.Rebecca C. | First Impressions
El cliente no dejó un comentario.Gregoria G. | Overall Experience
El cliente no dejó un comentario.Lorena B. | Overall Experience
Always helpful and safe and secure facility.TODD P. | Overall Experience
This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.Jon V. | Online Move In
While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.Brandi G. | First Impressions
Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was lostedOLEANA M. | Overall Experience
El cliente no dejó un comentario.brian w. | Overall Experience
El cliente no dejó un comentario.TALIA T. | Overall Experience
El cliente no dejó un comentario.Rebecca G. | First Impressions
El cliente no dejó un comentario.alicia m. | Overall Experience
El cliente no dejó un comentario.Jo b. | Overall Experience
El cliente no dejó un comentario.errica f. | First Impressions
All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unitlatasha D. | Overall Experience
Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.Kathy G. | Overall Experience
El cliente no dejó un comentario.MACREICE J. | First Impressions
Although short-term it was a pleasant experience and I will be doing business there againdawn K. | Overall Experience
The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experiencerita b. | First Impressions
El cliente no dejó un comentario.dawn K. | First Impressions
Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!Kathy G. | First Impressions
Good experienceRHONDA C. | Overall Experience
El cliente no dejó un comentario.Teresa N. | Overall Experience
El cliente no dejó un comentario.Teresa N. | First Impressions
My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it's a loss I have to recover. There's no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.Amena S. | Overall Experience
El cliente no dejó un comentario.Melody W. | First Impressions
I love this business and yall staff so goodshaila h. | First Impressions
Gracias por el servicio de almacenamientoBrenda M. | Overall Experience
Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very muchchris p. | Overall Experience
El cliente no dejó un comentario.Daeja M. | First Impressions
My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!ladonna p. | Overall Experience
El cliente no dejó un comentario.james d. | Overall Experience
El cliente no dejó un comentario.Lynette C. | Overall Experience
What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.Lynette C. | First Impressions
Good job.Robert H. | Overall Experience
When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.Heather B. | Overall Experience
Everybody was very helpful.Robert H. | First Impressions
The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENCAntoinette V. | Overall Experience
Great location, reasonably priced &great peopleShakyra C. | Overall Experience
Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀Debbie S. | First Impressions
The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.lisa f. | Overall Experience
Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.Alicia M. | First Impressions
Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5Derek R. | First Impressions
I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.Paul K. | Overall Experience
you guys were so helpful thank you so muchALVINA C. | Overall Experience
Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!daniel s. | Overall Experience
Keeps everyone informed by emailWinford W. | First Impressions
I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.Kathy W. | Overall Experience
Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .Thomas M. | Overall Experience
Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.Yolanda L. | First Impressions
the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was neededPaul B. | Overall Experience
The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.Jeff B. | Overall Experience
I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!Laquinta G. | Overall Experience
I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!katherine m. | Overall Experience
Customer service was excellentMichelle A. | Overall Experience
Keep up the good work.MATTHEW P. | Overall Experience
Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.MATTHEW P. | Reservación
the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly helpChip G. | Overall Experience
Customer service was great.Monique R. | Reservación
My only concern was that there are a lot of homeless people that hang around the propertyTERRY J. | Overall Experience
The staff was very helpful and super nice. I always have a positive experience.Amy H. | Overall Experience
Love the staff real cool peopleAshley H. | Overall Experience
Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. GraciasDiane A. | Overall Experience
One staff always did his best to take care of meApril R. | Overall Experience
I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!KAREN G. | Overall Experience
All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.JOHN C. | Overall Experience
The staff was always very courteous and the building well maintained.Lisa S. | Overall Experience
Would totally use them again! We also used the movers and they were awesome!Megan G. | Overall Experience
would choose this for my storage in the futureFLORA G. | Overall Experience
Uptownanthony t. | Overall Experience
My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would returnStephanie O. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!