Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

3,558 comentarios

2901 S MacArthur Dr   Alexandria, LA 71301
(Hwy 71- S Of S Cir)

(318) 448-3651

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(318) 448-3651

2901 S MacArthur Dr
Alexandria, LA 71301
(Hwy 71- S Of S Cir)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

During my scheduling, at first I was like man this is taking too long. Well the reason it took so long was because they will show you each size if you aren't sure of what you want. They are very helpful and I'm so grateful

Sonya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl T. 
Clasificación:
5.0

Everything was Perfect

Shontrese D. 
Clasificación:
5.0

Have more around town pickup trucks available

Carlos W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rigoberto H. 
Clasificación:
5.0

Battery went dead at a critical time when moving. Uhaul got it fixed credited the down time. Very good group including roadside assistance. The lady , I forget her name was very nice and helpful

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kala T. 
Clasificación:
5.0

This was totally opposite than the pick up but still dont account for the time I lost on pickup.

Billy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland D. 
Clasificación:
5.0

Always friendly and willing to “make it happen!”. Returns are so simple and quick. I will continue to use this U-Haul for a long time!

Tracy B. 
Clasificación:
4.0

The roof leaked when it rained. Got my stuff wet!

rosemary W. 
Clasificación:
5.0

The staff at this location are great, you can't improve on excellence.

David H. 
Clasificación:
3.0

Asked for an enclosed trailer. There were 4 om the lot when I picked up at 8 am. Was told tjay didn't have any. When I dropped off trailer, the same 4 were still sitting in the same place. Liars!!

STEVE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carla D. 
Clasificación:
5.0

Mrs. Tonya Was very Nice and Professional! She was a true Sweetheart! Me and My Children are Grateful for her And Uhaul as a Whole! We were able to Move and are Very Satisfied! THANK YOU SO MUCH UHAUL!!!

Ashlee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy D. 
Clasificación:
1.0

I'm so glad I have finally gotten the chance to write my review. First of all my order was place 1 July between then and the almost 14 days later, not even a full day before I was scheduled to pick up. My order was changed my pick up time and location. That could of been resolved any sooner? This move ended up costing me time and money. I was scheduled to moved that Saturday, but with all the changes I had to wait almost 2 days to move. Customer services was absolutely trash whenever I got called it was talked to every city representative in Louisiana but my own. Once I was finally answer by my local uHaul it was to late to try to fix my schedule.

Ricardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen K. 
Clasificación:
5.0

Great staff. Thanks

Carl T. 
Clasificación:
5.0

Very satisfied with uhaul service. Excellent customer service; from the first person we spoke to (800#) & the pick up at uhaul in Alexandria, La; and to the drop off in Ferriday La… all customer representatives were helpful & so very nice. We highly recommend UHAUL!

BARBARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

david H. 
Clasificación:
5.0

I've used Uhaul relatively regularly for the past 10 years, and my pick up and drop off at this location were by far the smoothest and fastest experiences yet. The customer service was top-notch and the location was well-organized and clean with very friendly and helpful employees.

Jerod D. 
Clasificación:
5.0

Nothing, I received EXCELLENT customer service from Marquis and the whole staff. Thank you for taking care of me.

Reshida T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

Ninguno

William Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale L. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mackenzie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marguerite W. 
Clasificación:
3.0

The guy was rude that checked us out and the one that checked the equipment back in wasn't friendly either. Just not a pleasant experience.

Dakota D. 
Clasificación:
5.0

This was the best experience in reserved the truck on line, picked it up, and return was super fast and easy. Have used this location before and will use them again!

Michelle S. 
Clasificación:
4.0

Make sure your moving trucks are checked for roaches. The moving truck was full of them so we sprayed it down before loading the furniture in it!

Stacy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
2.0

the trailer was left in Alexandria LA. the truck was dropped off in the final destination at Tallahassee FL. I am trying to get some assistance regarding the trailer incident and the 2 night wait for repair...which was not happening so we left the trailer and went ahead without it! i was a crdit for time lost, hotels for at least 2 nights and for the trailer fee charged as it did not go the entire rout which i paid for. Is the ANYONE who can help me with this???? I have called many times to no avail and am very upset with this company.

Carol C. 
Clasificación:
5.0

Fabulous service and outstanding care

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryel H. 
Clasificación:
4.0

Thr manager there is wonderful

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

caroline C. 
Clasificación:
5.0

Super nice and easy to work with.

Barry R. 
Clasificación:
5.0

Wanted you to let you know Tonya Aaron was very Professional very friendly and knowledgeable. She could go far with any company. Gracias

Patrick D. 
Clasificación:
5.0

I work there

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
1.0

Send clients to another company.

Ryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..

Clay D.  |  Overall Experience 
Clasificación:
5.0

Was able to pickup the trailer early. Staff was exceptional. They where professional, courteous, and friendly.

daryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulette B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA H. 
Clasificación:
1.0

Girls in the office were rude.

Christie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dixie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rayvon C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alice G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULETTE S. 
Clasificación:
5.0

Great service

lula J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

Everyone was polite and working hard. Thank you for everything.

mickey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

Alexandria location was professional in all that they did ,we recommend this location.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey K. 
Clasificación:
5.0

Very friendly staff

Lee M. 
Clasificación:
3.0

I walked in on Saturday May 28th and made a reservation for a 26ft UHAUL to be picked up on May 29th with Marquise. When I arrived on May 29th, I spoke with a female and was told that there was no reservation and nothing was available. I asked what was the purpose of making a reservation if it didn't stick and no other options were available. I had hired people and was quite upset at the lack of help. I asked to speak to Marquise and was told he was outside helping someone else. She said to me that she can send me to a Bolton street location to pick up a 10ft van and thats all she can do. Stated no one was at the location and I would have to do it by phone. Another Uhaul employee spoke up and said that someone was returning a 20ft at the exact moment and I said I can take that, the female employee abruptly spoke and said no she cant have that one either. She handed me the paper for the 10ft van and was done with me. I found Marquise outside and he remembered doing the reservation and made got me the 20ft and everything was ok. Somehow it was also mistaken that I was going one way to Lafayette, my original reservation was for in town and the truck was returned to the Alexandria Location the same night. I appreciate Marquise helping me and LISTENING.

TOMEIKA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

Everybody was very nice and professional. Uhaul truck worked as it was supposed to, no complaints at all!!

Kimberley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Nice Outstanding

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
4.0

Like always greeted with a friendly attitude and took care of business. In and out real quick.. thanks

John A. 
Clasificación:
5.0

Excellent service provided by each of the individuals who helped me at the Alexandria location. They were all friendly, knowledgable and professional. They each represented Uhaul in an excellent way and are the reason I'll use Uhaul again with confidence. Thanks.

Shapell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
5.0

nonthing

Patrick J. 
Clasificación:
5.0

Great service.

Cathy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

Put windshield wipers on the truck. I didn't notice that they were missing until we drove into rain

Keith B. 
Clasificación:
5.0

Experience was very good. Customer service was excellent

REBECCA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Morgan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia L. 
Clasificación:
4.0

When I arrived, there were two people in line waiting, and one being assisted, but only one attendant. There was a slight delay before another associate came out front to help. Both were excellent and very helpful and polite. Just a seemingly longer wait than necessary.

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lameiko A. 
Clasificación:
5.0

Great site and service.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C. 
Clasificación:
5.0

Staff was awesome

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikeala E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kedrick B. 
Clasificación:
4.0

It was clean, but the storage area smells of mold.

Laverna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA D.  |  Overall Experience 
Clasificación:
5.0

The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .

LANE G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Reshunda J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sandra W.  |  Overall Experience 
Clasificación:
5.0

Uhaul is a reputable company and is reasonably priced option

Julianne E.  |  First Impressions 
Clasificación:
5.0

They went all out to make sure all my needs were met .

LANE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  First Impressions 
Clasificación:
2.0

Any given time the staff would be rude or outside smoking

David W.  |  Overall Experience 
Clasificación:
5.0

I don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.

TRENT H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KESHA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anquanesha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keesha F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B.  |  Overall Experience 
Clasificación:
1.0

Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.

Charles Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

teena b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonalyn R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeshia T.  |  First Impressions 
Clasificación:
5.0

Servicio al Cliente sobresaliente

Ronnie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA S.  |  Overall Experience 
Clasificación:
5.0

Always clean. Lighted well. Price is excellent!!

Teniya G.  |  Overall Experience 
Clasificación:
5.0

Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

CHRIS L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Warren K.  |  Overall Experience 
Clasificación:
5.0

Great people - good price

CHARLES B.  |  Overall Experience 
Clasificación:
5.0

The staff at the McArther Drive facility are very polite and helpful.

Trina T.  |  Overall Experience 
Clasificación:
1.0

Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairs

Catrice E.  |  Overall Experience 
Clasificación:
5.0

The women went out of their way to show us all the details and the price is terrific for the facility!

CHARLES B.  |  First Impressions 
Clasificación:
2.0

The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.

Ricky M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R.  |  Overall Experience 
Clasificación:
5.0

The sales lady was very nice and helpful.

Kia B.  |  First Impressions 
Clasificación:
5.0

The staff were super helpful, friendly and accommodating. Great facility

Belva L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Trina T.  |  First Impressions 
Clasificación:
5.0

After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.

Joyce V.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and friendly. Storage unit was just what we needed.

Catherine F.  |  Overall Experience 
Clasificación:
5.0

Great customer service and very helpful.

Catherine F.  |  First Impressions 
Clasificación:
5.0

The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Jonalyn R.  |  First Impressions 
Clasificación:
1.0

Rude, unwilling to accommodate their customers. Took forever to get in touch with.

Calob H.  |  Overall Experience 
Clasificación:
5.0

Nice

jeanette w.  |  Overall Experience 
Clasificación:
5.0

Great thank u

Kimberly C.  |  First Impressions 
Clasificación:
5.0

A clean, well-lighted place. Employees are friendly and informative.

John T.  |  Overall Experience 
Clasificación:
5.0

Everything went very smooth, everyone was very attractive and a pleasure to do business with

Rick M.  |  First Impressions 
Clasificación:
5.0

This is an excellent location to store your household goods and personal belongings.

SABRINA T.  |  Overall Experience 
Clasificación:
5.0

Even though staff was very busy, they were very polite and very professional.

JULIE T.  |  Overall Experience 
Clasificación:
5.0

Great service, very satisfied!

MICHAEL J. | Reservación
Clasificación:
3.0

Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

Jennifer F.  |  Overall Experience 
Clasificación:
5.0

Listened to concerns and very understanding.

JULIE T. | Reservación
Clasificación:
3.0

The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

Veronica P.  |  Overall Experience 
Clasificación:
5.0

The folks at this store are top notch. They know their business and work from opening to closing at top speed.

William K. | Reservación
Clasificación:
5.0

Great !!

carl s.  |  Overall Experience 
Clasificación:
5.0

Good staff and facility. Highly recommend

EDWARD H.  |  Overall Experience 
Clasificación:
5.0

It was always excellent service and the workers are very friendly

SALLY M.  |  Overall Experience 
Clasificación:
5.0

All good!

Campion M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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