During my scheduling, at first I was like man this is taking too long. Well the reason it took so long was because they will show you each size if you aren't sure of what you want. They are very helpful and I'm so grateful
Sonya J.Customer Reviews for U-Haul Moving & Storage at MacArthur Dr
Testimonials From Recent Customers
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Everything was Perfect
Shontrese D.Have more around town pickup trucks available
Carlos W.Battery went dead at a critical time when moving. Uhaul got it fixed credited the down time. Very good group including roadside assistance. The lady , I forget her name was very nice and helpful
Charles A.This was totally opposite than the pick up but still dont account for the time I lost on pickup.
Billy P.Always friendly and willing to “make it happen!â€. Returns are so simple and quick. I will continue to use this U-Haul for a long time!
Tracy B.The roof leaked when it rained. Got my stuff wet!
rosemary W.The staff at this location are great, you can't improve on excellence.
David H.Asked for an enclosed trailer. There were 4 om the lot when I picked up at 8 am. Was told tjay didn't have any. When I dropped off trailer, the same 4 were still sitting in the same place. Liars!!
STEVE S.Mrs. Tonya Was very Nice and Professional! She was a true Sweetheart! Me and My Children are Grateful for her And Uhaul as a Whole! We were able to Move and are Very Satisfied! THANK YOU SO MUCH UHAUL!!!
Ashlee A.I'm so glad I have finally gotten the chance to write my review. First of all my order was place 1 July between then and the almost 14 days later, not even a full day before I was scheduled to pick up. My order was changed my pick up time and location. That could of been resolved any sooner? This move ended up costing me time and money. I was scheduled to moved that Saturday, but with all the changes I had to wait almost 2 days to move. Customer services was absolutely trash whenever I got called it was talked to every city representative in Louisiana but my own. Once I was finally answer by my local uHaul it was to late to try to fix my schedule.
Ricardo L.Great staff. Thanks
Carl T.Very satisfied with uhaul service. Excellent customer service; from the first person we spoke to (800#) & the pick up at uhaul in Alexandria, La; and to the drop off in Ferriday La… all customer representatives were helpful & so very nice. We highly recommend UHAUL!
BARBARA S.I've used Uhaul relatively regularly for the past 10 years, and my pick up and drop off at this location were by far the smoothest and fastest experiences yet. The customer service was top-notch and the location was well-organized and clean with very friendly and helpful employees.
Jerod D.Nothing, I received EXCELLENT customer service from Marquis and the whole staff. Thank you for taking care of me.
Reshida T.Ninguno
William Y.The guy was rude that checked us out and the one that checked the equipment back in wasn't friendly either. Just not a pleasant experience.
Dakota D.This was the best experience in reserved the truck on line, picked it up, and return was super fast and easy. Have used this location before and will use them again!
Michelle S.Make sure your moving trucks are checked for roaches. The moving truck was full of them so we sprayed it down before loading the furniture in it!
Stacy R.the trailer was left in Alexandria LA. the truck was dropped off in the final destination at Tallahassee FL. I am trying to get some assistance regarding the trailer incident and the 2 night wait for repair...which was not happening so we left the trailer and went ahead without it! i was a crdit for time lost, hotels for at least 2 nights and for the trailer fee charged as it did not go the entire rout which i paid for. Is the ANYONE who can help me with this???? I have called many times to no avail and am very upset with this company.
Carol C.Fabulous service and outstanding care
Steven A.Thr manager there is wonderful
Michael R.Super nice and easy to work with.
Barry R.Wanted you to let you know Tonya Aaron was very Professional very friendly and knowledgeable. She could go far with any company. Gracias
Patrick D.I work there
Robert L.Send clients to another company.
Ryan N.Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay D. | Overall ExperienceWas able to pickup the trailer early. Staff was exceptional. They where professional, courteous, and friendly.
daryl C.Girls in the office were rude.
Christie K.Great service
lula J.Everyone was polite and working hard. Thank you for everything.
mickey D.Alexandria location was professional in all that they did ,we recommend this location.
Michael T.Very friendly staff
Lee M.I walked in on Saturday May 28th and made a reservation for a 26ft UHAUL to be picked up on May 29th with Marquise. When I arrived on May 29th, I spoke with a female and was told that there was no reservation and nothing was available. I asked what was the purpose of making a reservation if it didn't stick and no other options were available. I had hired people and was quite upset at the lack of help. I asked to speak to Marquise and was told he was outside helping someone else. She said to me that she can send me to a Bolton street location to pick up a 10ft van and thats all she can do. Stated no one was at the location and I would have to do it by phone. Another Uhaul employee spoke up and said that someone was returning a 20ft at the exact moment and I said I can take that, the female employee abruptly spoke and said no she cant have that one either. She handed me the paper for the 10ft van and was done with me. I found Marquise outside and he remembered doing the reservation and made got me the 20ft and everything was ok. Somehow it was also mistaken that I was going one way to Lafayette, my original reservation was for in town and the truck was returned to the Alexandria Location the same night. I appreciate Marquise helping me and LISTENING.
TOMEIKA L.Everybody was very nice and professional. Uhaul truck worked as it was supposed to, no complaints at all!!
Kimberley W.Nice Outstanding
robert W.Like always greeted with a friendly attitude and took care of business. In and out real quick.. thanks
John A.Excellent service provided by each of the individuals who helped me at the Alexandria location. They were all friendly, knowledgable and professional. They each represented Uhaul in an excellent way and are the reason I'll use Uhaul again with confidence. Thanks.
Shapell J.nonthing
Patrick J.Great service.
Cathy D.Put windshield wipers on the truck. I didn't notice that they were missing until we drove into rain
Keith B.Experience was very good. Customer service was excellent
REBECCA B.When I arrived, there were two people in line waiting, and one being assisted, but only one attendant. There was a slight delay before another associate came out front to help. Both were excellent and very helpful and polite. Just a seemingly longer wait than necessary.
michael H.Great site and service.
Kenneth B.Staff was awesome
David S.It was clean, but the storage area smells of mold.
Laverna C. | First ImpressionsThe workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE G. | Overall ExperienceUhaul is a reputable company and is reasonably priced option
Julianne E. | First ImpressionsThey went all out to make sure all my needs were met .
LANE G. | First ImpressionsAny given time the staff would be rude or outside smoking
David W. | Overall ExperienceI don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.
TRENT H. | First ImpressionsGirl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Z. | First ImpressionsServicio al Cliente sobresaliente
Ronnie S. | Overall ExperienceAlways clean. Lighted well. Price is excellent!!
Teniya G. | Overall ExperienceWas hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS L. | Overall ExperienceGreat people - good price
CHARLES B. | Overall ExperienceThe staff at the McArther Drive facility are very polite and helpful.
Trina T. | Overall ExperienceWent in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairs
Catrice E. | Overall ExperienceThe women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES B. | First ImpressionsThe staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky M. | Overall ExperienceThe sales lady was very nice and helpful.
Kia B. | First ImpressionsThe staff were super helpful, friendly and accommodating. Great facility
Belva L. | First ImpressionsAfter talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce V. | First ImpressionsStaff was very helpful and friendly. Storage unit was just what we needed.
Catherine F. | Overall ExperienceGreat customer service and very helpful.
Catherine F. | First ImpressionsThe young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn R. | First ImpressionsRude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob H. | Overall ExperienceNice
jeanette w. | Overall ExperienceGreat thank u
Kimberly C. | First ImpressionsA clean, well-lighted place. Employees are friendly and informative.
John T. | Overall ExperienceEverything went very smooth, everyone was very attractive and a pleasure to do business with
Rick M. | First ImpressionsThis is an excellent location to store your household goods and personal belongings.
SABRINA T. | Overall ExperienceEven though staff was very busy, they were very polite and very professional.
JULIE T. | Overall ExperienceGreat service, very satisfied!
MICHAEL J. | ReservaciónWeren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer F. | Overall ExperienceListened to concerns and very understanding.
JULIE T. | ReservaciónThe second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
Veronica P. | Overall ExperienceThe folks at this store are top notch. They know their business and work from opening to closing at top speed.
William K. | ReservaciónGreat !!
carl s. | Overall ExperienceGood staff and facility. Highly recommend
EDWARD H. | Overall ExperienceIt was always excellent service and the workers are very friendly
SALLY M. | Overall ExperienceAll good!
Campion M. | Overall Experience