Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

7,800 comentarios

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Courteous and helpful were all the service providers. Gracias.

Arnaldo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamison K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine L. 
Clasificación:
3.0

I am an elderly woman. I don't feel well served with younger people tell me to open this app and it's really easy. I am not knowledgeable and become flustered. I did not like the fact that I didn't seem to process the photographs of the vehicle I took before I left. I asked for assistance and was told oh! you can do it.

Kathleen H. 
Clasificación:
3.0

only one person working and he was great and very helpful, but he needed more help. Trying to check out 4 people and get trucks and trailers out.

Todd Y. 
Clasificación:
3.0

Hard to get into and out of location. Reserved unit at my location then u haul changed my pickup location and I had to drive 40 miles out of my way…..you cost me a bundle in fuel!!! Original booking locations had at least 10 units of what I rented.

Robert B. 
Clasificación:
1.0

Nothing went wrong at the 28th street location, but we originally had a uhaul set at the Grand Rapids location downtown. When we arrived there was a group of people all waiting outside as no one had shown up to work that day. Someone was on the phone with the scheduling manager and he had no idea what was going on and no one heard if anyone was even on their way. We called in and got a truck rescheduled, not for the truck we wanted but a bigger one and lost a lot of time needing to reschedule and drive all the way over to the new location to get our truck.

Annica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredal N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt C. 
Clasificación:
1.0

I waited in the lobby for 45 minutes before finding an associate. It was the GM of the 28th st se location. She didn't even bother to apologize for the wait. Just asked if I had a reservation and said that she was out cleaning trucks, even though I walked around the building twice and saw no one. Also tried to call from the lobby. Could not get connected to that location. Awful customer service.

ryan R. 
Clasificación:
2.0

I used this same location for a truck rental and when I went to pick up my truck, it was blocked between 2 other trucks rather than being accessible. My reservation had been in place for several weeks. The location staff is less than helpful and seems to be inconvenienced by needing to assist customers. Many times, I have come into this location and had to wait for 10 minutes or more for an employee to come to the desk and assist. While I do understand that short-staffing is an ongoing issue recently, I have experienced this same type of treatment from this location on other occasions (prior to COVID) as well.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattie D. 
Clasificación:
1.0

i was called by this location 2 days before stating that i would get a larger truck at no charge due to equipment shortage. I was told to come to the actual uhaul not the equipment remote pick up. Upon arrival the clerk could not find my reservation and when presented with reservation she chose NOT to enter the reservation number but look at original pickup location and redirect us, Of course we did not find our truck there and returned. She then told us no equipment was available for 3 hours and it was across town. I insisted on talking with manager who promptly found my equipment in THE LOT just where is was supposed to be. Next, there was no pictures of truck condition to check and clear my truck so we had to re enter the que again to clear this up WHAT A DISASTER. I will follow my friends advice and use another company in future.

joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

In the morning sunlight it was difficult to see any scratches/marks on the vehicle before I got on the road. That is the only slight negative I have. The van was almost new and in great shape. ¡Gracias!

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bigirimana A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

The general manager at this store was great at assisting us in trying to find us a different u haul when the one that we needed wasn't returned in time! She worked really hard to make sure that our move went as best it could given the situation.

Rachel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M. 
Clasificación:
5.0

The experience was great and staff were helpful, there was only one person working the counter though and I'm not kidding when I say the line was 20 people long. More staff would go a long way

Elizabeth C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anandi O. 
Clasificación:
5.0

Take good care of Mario

Lynette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benham W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINAY REDDY A. 
Clasificación:
5.0

Nothing!

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
3.0

Speed up service. Add staff.

Kerry R. 
Clasificación:
2.0

We reserved a Uhaul and a storage unit with this location. When we arrived, they told us that they must have “over booked” because they didn't have the storage size that we reserved. I asked if there was anything else available and they told me no, only a smaller unit that was up the stairs….Not having the storage unit on time made our moving experience so stressful. Everything got pushed back to the next day due to the manager not being available until then. Thankfully someone helped us the next day and was able to find a bigger unit size and didn't charge us anything extra to have a bigger unit, but I honestly feel like we should have gotten 1 month free. The staff were overall nonchalant. They handled everything like it wasn't a big deal and seemed like they really didn't know what they were doing all together. It seemed like they were just going through the motions versus problem solving for the customer. I understand things go wrong, but that's when your customer service skills are suppose to kick in to gear… but it didn't.

Cache A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Nothing!

Paul W. 
Clasificación:
1.0

Two floors no elevator. Not convenient at all. Even G Easy has an elevator in his house.

Dillon H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry W. 
Clasificación:
4.0

The truck had weed in it

Darrell O. 
Clasificación:
4.0

It was dog hair in the truck..the staff did a awesome with the Service was very helpful so I will use U-Haul again same location

PRISCILLA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
5.0

Smooth and positive process from start to finish! No complaints at all.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

Very good customer service

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn V. 
Clasificación:
1.0

El cliente no dejó un comentario.

ZARKO S. 
Clasificación:
4.0

Truck worked well, a little beat up inside. Did what we needed to do local. Price was good.

Michael N. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANDA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashok A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rollin M. 
Clasificación:
3.0

I did an online return so I did not enter the store or talk to anyone.

Shaquina A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

No issues

James B. 
Clasificación:
4.0

I recommend assigning spaces and telling a customer to pull into a specific spot upon returning.

Cody F. 
Clasificación:
5.0

I forgot my ID in the vehicle and they called right away the next morning to let me know. The manager goes above and beyond.

vicki A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob R. 
Clasificación:
4.0

Good service. Was very busy due to only one person working the counter.

Richard H. 
Clasificación:
2.0

Van was infested with GNATS. Nothing was done to compensate me for this horrible experience. Really BAD

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Very efficient. Easy to reserve online

Rachael S. 
Clasificación:
1.0

Better communication with customers. I sat for 3 hours for them to wait until they were closing to tell me they couldn't get to my car. I made a 4:30 appointment for nothing and paid $300. I had them refund me the installation fee and busted my ass all night to get this hitch on by myself

BRITT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

Staff discovered a maintainable issue BEFORE we hitched up and immediately got us another trailer with zero delay. Extremely helpful and professional.

Michael R. 
Clasificación:
1.0

Was overcharged by 3 days. When I tried to get in contact with anyone I hear nothing back.

Emily D. 
Clasificación:
4.0

Clean out van better

Rachel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene G. 
Clasificación:
4.0

I had a reservation for a unit in this facility and my reservation was no longer there when I arrived. Also to rate was less than the website and they would not honor the price of a different until due to them giving away my reservation. Poor customer service from management. The lady who helped me was wonderful though!

Michelle S. 
Clasificación:
4.0

The customer service was excellent.

Tammy R. 
Clasificación:
5.0

smooth on phone, helpful, and that continued from pickup to dropoff

Richard L. 
Clasificación:
5.0

The team was friendly both at check in and check out. Truck was clean and no issues. Will recommend! Good job!

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogelio R. 
Clasificación:
5.0

I would highly recommend this location. Used the Burlingame location in June, truck was horrible & CS not the best. Experience completely different with this location.

Miriam L. 
Clasificación:
5.0

Perfect

Clarance S. 
Clasificación:
5.0

Nice job. Very efficient. KaZya rocks as the GM of the store!

Joseph E. 
Clasificación:
4.0

N/C

Reggie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Krystien J. 
Clasificación:
4.0

Very difficult to back up trailer upon return due to proximity of vans

Debra H. 
Clasificación:
5.0

On a Saturday only one person at the counter. 7 people lined up. Also the truck had been smoked in. Was not pleasant. The girl told me it had 3/8 of a tank of gas. It was a 1/8 lower i took a picture. They said i was 3 gallons short but i put it back where it was, not happy to be told it was at one mark when it wasn't. Also when I reserved the truck it was 10.00 for a appliance cart but when i picked it i was charged 15.00. Not the best of things to deal with.

Brad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jane A. 
Clasificación:
4.0

The "Service Tire Pressure System" light was on and the attendants tried to correct the problem but couldn't and told me the tires were fine. Pressure for rear tires should be about 75 PSI and and when first tested, the Driver Side Rear was at 60 PSI. U-Haul should not have let me rent a truck and drive off the lot with a tire in that condition. Fortunately, my use for the truck was limited to a very short move but a customer should not have to deal with that type of stress during an already stressful situation. Earlier this year, I had a good experience with this location but this time I leave questioning U-Haul's safety checks. For this experience, U-Haul put me in a potentially dangerous situation. And due to demand, my only alternative was to replace my 10-foot rental with a 26-foot truck. Really?

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kadir F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINADOR U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edem T. 
Clasificación:
5.0

Clean no wait excellent service!!!

William L. 
Clasificación:
4.0

When I arrived at 7:30am on the day of pickup, there were vehicles everywhere in no order. This was probably due to the customers, but the staff did a good job addressing each customer and resolving issues until moving on to the next one.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

Service was great and helpful

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

Great job 👍

Alfreda L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer F.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Brianna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
2.0

It was clean as an old dirty facility could be. Outside staff great, inside front desk struggle.

Sean B.  |  Overall Experience 
Clasificación:
1.0

For starters, I moved on 10/26. There's no reason for charges to come out 1 week later (because someone didn't know how to do their job). Secondly, the lady with the shave head needs more training since she messed up my account and absolutely doesn't know what she was doing the 3 times I interacted with her. How do you change someone's name on their own account to someone else's name? Why did she tell me my storage was canceled, and I find out the next day that it never was, couldn't call to cancel it myself because she changed the name on the account without me asking or telling her to (so "legally" it wasn't my account), had to wait over 1 week for the manager to approve my online move out request that should've already been canceled like the lady said it was. I don't care to say much more outside of my entire experience being below poor. I would never use the uhaul on Eastbrook, and training should be a main priority for the new staff there and any prospective new staff! The staff was friendly but not helpful. My experience would've went with ease if they were helpful. Train the new hire(s)!

Walter D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joesph s.  |  First Impressions 
Clasificación:
3.0

My unit was completely dark. Lots of sets of stairs is a pain.

Markthomas B.  |  Overall Experience 
Clasificación:
2.0

My contents were damaged by some animal.

GAILR B.  |  Overall Experience 
Clasificación:
4.0

Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.

Diane D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Letitia C.  |  Overall Experience 
Clasificación:
1.0

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S.  |  First Impressions 
Clasificación:
4.0

The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.

Wendy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim K.  |  Overall Experience 
Clasificación:
5.0

The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick

Dylan D.  |  Online Move In 
Clasificación:
1.0

The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.

Caleb D.  |  Overall Experience 
Clasificación:
5.0

The entire staff is amazing! In particular Jeff is a complete master in there.

Nathan H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Toshia F.  |  Online Move In 
Clasificación:
2.0

I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.

Heath G.  |  Online Move In 
Clasificación:
5.0

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Jim K.  |  First Impressions 
Clasificación:
3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  Overall Experience 
Clasificación:
5.0

Great service! Thank you so much!!

James S.  |  Overall Experience 
Clasificación:
4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anqunette H.  |  First Impressions 
Clasificación:
5.0

thank you.

Angela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelyn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy F.  |  Overall Experience 
Clasificación:
3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  First Impressions 
Clasificación:
5.0

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

Excellent service, facilities and wonderful staff.

Carolyn H.  |  First Impressions 
Clasificación:
5.0

Great crew at the Centerpointe Mall location!

KAREN G.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

KAREN G.  |  First Impressions 
Clasificación:
3.0

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  First Impressions 
Clasificación:
5.0

Great service - speedy, friendly and efficient!

Noemie S.  |  Overall Experience 
Clasificación:
1.0

I will never spend another penny with Uhaul

MARTIN S.  |  Overall Experience 
Clasificación:
4.0

Friendly, professional

Michael B.  |  First Impressions 
Clasificación:
1.0

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  First Impressions 
Clasificación:
5.0

Thanks for your wonderful service

LaToya B.  |  First Impressions 
Clasificación:
5.0

Could your good work🔆

Deborah C.  |  Overall Experience 
Clasificación:
5.0

Good place to store your stuff.

SHELLEY D.  |  Overall Experience 
Clasificación:
1.0

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Overall Experience 
Clasificación:
3.0

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Overall Experience 
Clasificación:
3.0

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Overall Experience 
Clasificación:
5.0

none

Mary P.  |  Overall Experience 
Clasificación:
1.0

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Overall Experience 
Clasificación:
2.0

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Overall Experience 
Clasificación:
2.0

The storage unit did not have a light in it

holly r.  |  Overall Experience 
Clasificación:
5.0

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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