El cliente no dejó un comentario.
penny J.Customer Reviews for U-Haul Moving & Storage at Broadway
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I think it's a great location to rent from. It's clean and the personnel are friendly and always try to get it right.
Victor S.We were very satisfied.
DIANE G.Brand new trailer, worked great. It even had a crank to lift the tongue.
Robert P.The lights on the trailer I needed weren't working, and I was told by Felix that my car wiring must be faulty because he personally tested those lights the day before and they worked. I asked if we could please try my car wiring with a different trailer... they worked fine. I ended up getting a much larger trailer than what I needed, but the manager gave it to me for the price of the trailer I was originally supposed to get. I appreciated that.
DANIEL B.Luckily we checked it over thoroughly. We noticed a few flaws that the staff assured us were minor issues but would refer for maintenance. At the end my husband noticed the ratchet system was damaged and the staff was able to refer us to the shop across town for repair before we headed out of town. The staff at both places we amazing at resolving the issues.
tammie C.The assistant manager Crystal went above and beyond to help me in my rental experience. I've never rented one before and she was kind enough to explain how everything worked and even helped me extend my rental.
Nichelle S.Due to some reason, I have extra miles, they help me reduce the cost. Very nice service in U-Haul Moving & Storage at Broadway
Meng S.Great facility, great service, bery clean
Rocky F.Huge, efficient location.
Jerome K.Have online truck selections match up with location truck selections.
Jonathan T.We had more than enough furniture pads because we had a lot of boxes. But better more than not enough!
joshua C.great customer service had us in and out quickly explained everything we needed to know
Kathy C.Although the pickup was great when I returned the truck the hold on my card lasted a week. And I was told someone else had used my info to rent another truck . Which prompted me to contact the store manager whom never returned my call. So after calling the police and filing a report and contacting my bank I feel uhaul dropped the ball and didn't care that not only was my money but identity was being stolen. Turns out the clerk was liking at the wrong date but that was a lot of trouble and seemed that uhaul didn't really care. Very disappointed.
Heather P.Great customer service one of the best storage and uhaul retailers. Thank you ladies
Michelle L. | Overall ExperienceGreat work, helpful staff. Good job!
Robert P.The worker was so friendly and helpful both on the rental and the return. I really appreciated that
Ann L.Gal provided excellent customer service while being alone working
Linda B.The cleanest,easiest,state of art facility!
melody b. | First ImpressionsEverything is professional and great
Teresa C.I brought a car transport back a day EARLY but it was after the location had closed. I was not aware I had to complete an online checkout if I was dropping off equipment after hrs., as I have dropped off equipment at other locations after hrs. without doing an online checkout. Anyway, the next day I returned to drop off the moving van I also rented, and indicated to the manager there that I also dropped off the auto transport early the night before and placed it neatly next to the other transports. She stated that in the future I need to drop off all equipment and vehicles in the designated drop-off area and that was it. Later that day I was charged an additional $20 for dropping off the equipment after hours! The manager could have easily have told me I need to go online and complete the check-in, but she said nothing and then checked it in herself and charged me an extra $20. Not the kind of business practices I would recommend doing if they want return business. I won't be renting any equipment from the Broadway Idaho Falls location and I certainly won't recommend the Broadway location to anyone I know in town. In fact I'll recommend they go to the Ammon or Northgate locations.
Scott W.The clerk was very rude, did not acknowledge us when picking up or dropping off the equipment. We had to go get her to help even though she looked at us multipy times. She lost keys, didn't know which one it was ..told us it mite be that one and didn't explain online equipment verification. Very poor service...wouldn't recommend this uhaul site to anyone.
Cynthia H.Be honest
KEVIN B.Thank you so much for the excellent service. This was intended to be a short time storage. We were very pleased.
PENNY H. | Overall ExperienceEverything was excellent.
Jeff W.I used inside storage it was great and go when you need to go get something out of storage any time even Sundays nice.
Alfonso H. | Overall ExperienceHad a simple transaction this time, rented an appliance cart for a few hours. Staff were friendly and rental price was very fair.
Mark C.Friendly, knowledgeable and helpful attendant.
Wayne G.I was very surprised to see that the fuel price was 26.00 for 12 miles driven. That seemed very odd to me.
HENRY B.Both ladies were very nice and helpfull.
James C.Keep doing what you are doing.
jack G.The truck did not have any of the "X" damage stickers on it that employees said showed previously reported damage. The truck had substantial damage on all sides. Employees said "Oh, but you can see where the damage sticker was". They might be able too see that, but I could not. Customers should not have to search the vehicle looking for damage that was previously reported. Otherwise the rental experience was fine.
patrick L.Good all around. A well-planned facility, good packing supply options, and friendly, knowledgeable staff. ¡Gracias!
Julie R.Patricia and Crystal were so helpful! Any questions I had they were happy to help with
JAMES P.Extraordinario servicio al cliente
Michelle L.Natalia and her coworker did a great job.
Mark G.Everything was exceptional 😁
KIMBERLY M.Crystal was awesome. The website auto filled things I didn't Ned and she got it all sorted out.
Susan R.We came at the right time to be helped, but there was only one person working and people waiting on her while she hooked our trailer up. Other than that 10/10 experience!
Britnae S.Have the size of truck that is booked I requested a 26 footer. weeks before and when it came to it all I could get was a 15 foot very disappointed in uhaul.
NICHOLAUS C.Employees very helpful and friendly, could use some more help to cut down the wait time.
David H.Very satisfied. Will use again.
RACHEL A.Nothing. They were great!
Benjamin C.Staff was effective and friendly. They tell you everything you need to know. I have never had trouble with this uhaul location. ¡Gracias!
Jacob W.I don't need climate control and maximum security. Price is too high.
Adam W. | First ImpressionsThe bathroom and the drinking fountains and moving carts are amazing. I also like the added security of the alarms.
Robert H. | First ImpressionsI will strongly advise my friends to not use Uhuals services
Matthew H.Great service
kyle H.The truck was filthy it smell like cigarette smoke it had dog hair it obviously was not cleaned at all you could see that there was dust on the dashboard couldn't even see through my mirrors I had to clean them and there was trash still behind the seat in the in the truck was not satisfied with the equipment but the young lady that attended me in the evening was very polite professional and made up Kinda for the horrible experience
Cecelia H.I wish I would have know that I had to drive 45 minutes, and spend $30 more in gas to the nearest uhaul drop off location before booking.
Lexi K.Very helpful!!!
Kelly T. | First ImpressionsI picked up the vehicle in Pocatello with a gas tank just over half full. I followed the instructions for mobile pickup and took a picture, updating the fuel level. Before dropping it off, I filled the tank to that level. The lady who checked in the vehicle at this location asked if we wanted to fill it up, stating that it should be just below full. Even after showing her the picture of the odometer and fuel level taken at the time of pick up, she acted as though she didn't believe me, and explained that it should have updated in the mobile pickup system. She said she'd "let it go this time" and finished the process. Whether it was a system error or misunderstanding, I don't know, but this was an extremely frustrating experience.
Lindsey H.Pro-rate storage days when box delivery is scheduled, especially when you pay for delivery. I paid for 15 days of storage when they were only stored for 1 day prior to delivery.
Lucas W.The girl at the drop off location was very nice. We dropped it off a day early. We will never recommend or use your services again though due to the way personnel talked to us on the phone and gave us poor service.
Kent W.We actually had too many furniture pads and for our small 1000sq foot home, we needed 4 boxes instead of 3 so we had to rent an extra uhaul trailer which was a bummer. BUT the service we received in Idaho and Oklahoma were both wonderful! Very good communication, very kind customer service. 10/10!
Alissa B.Please check ur records. I have 2 withdrawals pending for a storage unit at Northgate Mile and Broadway in IF.
Theresa D. | First ImpressionsThis was by far the very best storage and U-haul rental experience I have had ANYWHERE in the country. I have moved a lot and this team was superb!
Deborah W. | Overall ExperienceLocal business is great, but a corporate policy that forces a full days charge for bringing the trailer back one hour and 45 minutes late is quite frustrating. I'll be looking to other providers in the future.
MAURICE N.Ty
John K. | First ImpressionsGreat customer service.
NOLAN L.Customer service was outstanding
MARK B.I would only ask that it be explained what what measurements are length, width, and height. I thought I was renting an 8'long X 10'wide X 8'tall but instead got 8'long X 8'wide X 10'tall. Ordered online and not on site so it's my fault but it would have been nice to see on the website where the dimensions actually were.
Hunter P. | Online Move InPatricia Rick's helped me and is awesome. She is very nice and explained every thing to me. Awesome customer service. Thank-you!
Jerry D. | First ImpressionsThis U-Haul SLC enter is the best one I have ever Ben to. Everyone is very friendly and the facility is clean.
Nolan L. | First ImpressionsThank you, will be easy to get in and store my stuff. And it will be sucure and safe. Dia Tieken
Diannia T. | First ImpressionsGreat place awesome staff here to help and superb on call and hands on management definitely going to be recommending to anyone I know to choose this place for storage and moving they have everything you need for both
Cody I. | Online Move InI am amazed at the climate controlled facility. I would say it was luxurious! Every staff person I have encountered was wonderful - Christa today and a month ago, Patricia. The moving help, 3 Peaks was excellent. Can't imagine the experience going any better.
Diane A. | First ImpressionsExcellent facility, great prices, and excellent employees!
Elizbeth G. | Overall ExperienceAlways amazing service at this location.
CHERYL L. | First ImpressionsPatricia and Becky are very efficient, courteous, and knowledgeable.
Mary T. | First ImpressionsPatricia Ricks was excellent. Very helpful and knowledgeable.
Tom D. | First ImpressionsThe manager and staff are very friendly. The only issue is I had trouble accessing the storage at night.
Nolan L. | Overall ExperienceGracias
Mustafa A. | Overall ExperienceThey were more than helpful and so willing to work with me in an unexpected circumstance that made me need the storage unit.
Becky M. | First ImpressionsI want it known that I have a true appreciation for all y'all. The woman who is the owner,was able to provide services above and beyond my expectations .From the technical end to actually helping me unload a heavy/ fragile glass table top. There is no way one could be a better rep for U-Haul. Thank you . Patricia Ricks.
Christopher G. | First ImpressionsReally impressed with how well the property keeps up a quality of standard. Looking forward to the assistance as I conclude and seek help to moving in the future. To another state.
DAVID N. | First ImpressionsPatty and her staff are awesome
Lynne F. | First ImpressionsI actually changed my reservation to this location because of how helpful the staff was.
BRIAN K. | First ImpressionsThank you! You all are awesome!
CRAIG M. | Overall ExperienceExcellent cooperation and communication with staff.
Melinda G. | Overall ExperienceExcellent help up front and manager answered cell phone at home even with COVID!
DEE R. | Overall ExperienceCustomer service was awesome.
George L. | First ImpressionsStaff went over and beyond to help with rentals....truck n storage!!! I give them a 10 myself!!
Joyce H. | First ImpressionsI would highly recommend this location to family and friends! The staff here always provides exceptional service!
SILA T. | Overall Experiencei really enjoyed having my storage unit here. i liked the side door and access card, as well as a pin just in case i forgot my card at home. the only complain i have , is that sometimes the isle my unit was on would be filled on both sides to the top with someone else’s stuff. it would cover up lots of doors if not all of the doors in the isle. also, there wouldn’t be carts sometimes when i need it so i would have to walk around the whole building trying to find one. there is also a lady up front with blond hair; i’m not sure of her name , but she is not nice. to most people she would be. however, to my boyfriend and i, she would always have a negative attitude and not very helpful. there is a hispanic lady that helped me set up my unit when i first got it , and she was really nice and helpful whenever i talked to her. overall , it was a good experience having a unit there, knowing it’s secure with an alarm and a good lock.
Ashli K. | Overall ExperienceWilling to help and happy friendly staff.
JONATHON MARK P. | First ImpressionsVery good.
Micah S. | First ImpressionsI thought I would have 24 hr access, but the guy at the counter said 7 - 7.
Edward K. | First ImpressionsPatty and her team were courteous and helpful. The facility is clean and secure.
Jennifer T. | Online Move InI am so grateful to have this new, clean facility. It feels very safe. I am also very grateful for the first month rent free.
Cynthia R. | Online Move InI also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.
Gary B. | Online Move InThe manger Patricia was very friendly and helpful to help me find what was needed
Garth E. | First ImpressionsWorkers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!
JACE C. | Overall ExperienceGreat place the customer service was above and beyond
oscar h. | First ImpressionsEfficient
barbara h. | Overall ExperienceThe staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.
Richard W. | First ImpressionsThey towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I'm infuriated, I've called and sent messages and have gotten nothing back.
Jodi M. | Overall ExperienceAt first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.
rebekaah b. | Overall ExperienceThough I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.
Gary w. | Overall Experience