Customer Reviews for U-Haul at Governors Dr

4,954 comentarios

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

(256) 533-6370

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice B. 
Clasificación:
5.0

Service was excellent. Keep up the good work!

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shyheem B. 
Clasificación:
5.0

Fast in and out. Thanks

John C. 
Clasificación:
5.0

I have always had an excellent experience at this pickup location.

Carl S. 
Clasificación:
5.0

The staff and owners at this location will make sure you are taken care of. I had the most interactions with Amber, and she is a rockstar. I had to extend a day due to an emergency, and this location was understanding and accommodating. I've rented several trailers and a couple of trucks this past decade, and this location is the best that I have experienced.

Christine B. 
Clasificación:
5.0

Not a thing

Marni W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz T. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kamesha G. 
Clasificación:
5.0

We experienced periods of heavy rain on our journey from Auburn to Huntsville. I noted to the receiving attendant that the trailer allowed a little rain in on our furniture along the floorboard on the passenger side but did not have an exact location. He made note that the door trim or floor/wall seems in front or along the right side over the wheel well may need caulk or waterproofing. There was no damage but it was noticeable on unpacking. Otherwise, the experience was excellent and the ease & time to pick-up & drop off were efficient.

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL B. 
Clasificación:
3.0

Update information on website, i got to location just to be told i can't rent without a credit card even though on the site it let me.

Brackston P. 
Clasificación:
4.0

Agent was super friendly and doing his best at 7am on a busy Saturday morning by himself. Parking can be a challenge at this location. And the app/portal leaves a lot to be desired. The multiple copies, texts, and reminders were excessive.

Heather L. 
Clasificación:
5.0

Very good customer service

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

leon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER G. 
Clasificación:
5.0

We will be using them again very soon in the future

Samantha J. 
Clasificación:
5.0

I always use this location. Staff is very helpful and professional.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brendan P. 
Clasificación:
3.0

I returned the truck almost 24hours earlier tha. Expected and was charged for 2 full days

Angelica K. 
Clasificación:
5.0

just what i expeted

PHILLIP G. 
Clasificación:
5.0

Chris has outstanding customer service skills! He went above and beyond to meet our needs! He was very patient and explained costs upfront and did his best to make sure we were taken care of, even though I arrived technically a minute after closing time. Thank you Chris for everything! We will definitely be back for any future needs!

Jessica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAWEH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooks G. 
Clasificación:
5.0

The inside of the vehicle was not clean especially the passenger seat.

Howard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric T. 
Clasificación:
5.0

This uhaul location is my favorite by far. The people here are wonderfully pleasant and helpful.

Ian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Uhaul kept switching my locations. They said at first to pick any location I wanted to return my truck and auto transit but then after I had my equipment they sent me a specific location. I looked that location up and they weren't open Saturdays. I booked movers for Saturday through Uhaul so waiting until the other location opened wasn't an option. I took it to a location closer to my address and they informed me that not every location takes an auto transit - information that would have been nice to know ahead of time Uhaul but whatever. This particular location helped me take the auto transit off the truck so I could take the truck to have it emptied. The staff is great and friendly.

Shari M. 
Clasificación:
5.0

They are checking out mechanical issues.

Harold D. 
Clasificación:
5.0

Nothing to improve upon. I visited the other local location on 4400 University Dr. 35805, and I always have issues with that location. This is the first time that I visited 3713 Governors Dr. 35805, and actually had a great time with the reps, and having great service. Simple process as it should be with all locations. Please give my sincere thanks to the Governors Dr. representatives as that will be the location I use from now on. Thank you gentlemen.

TaMeka T. 
Clasificación:
1.0

First truck, check engine light was on….. Had to return it. Second truck the AC would not work properly and we drove 350 miles with only the defrost working. Management at the location was very flippant and said I couldn't pulled over and called roadside assistance and it would've been an easy fix. We rent from uhaul OFTEN. We are interior designers and when we have large loads, we have rented in the past several times. Never again. Horrible experience and the customer service was NOT at all what we expected. Uhaul should be better. Huntsville Al Governors drive location.

Angie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi C. 
Clasificación:
5.0

you can't. This is the ONLY UHaul place in Huntsville, AL that has the level of service that is expected of UHaul All of the others are just UHaul wannabe's...

Stephen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
5.0

Everyone at this location knows me by name and are extremely courteous and helpful!!

Larry W. 
Clasificación:
1.0

Know how to talk to people professionally

Paula W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

On the website I had a reservation for uhaul storage. I got there. And was told not only do they not do reservations. But they had no avail units.

Tracey G. 
Clasificación:
1.0

El cliente no dejó un comentario.

edwardo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

I'm very satisfied with Chris and his team...no improvements needed.

Michael H. 
Clasificación:
5.0

Chris is the best!

Glen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy F. 
Clasificación:
5.0

When I returned the vehicle, Robert met me at the door and inspected the vehicle. It was quick and efficient. Thank you Robert. --Henry

Henry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie T. 
Clasificación:
5.0

😊 very satisfied with my trip.highly recommend to family and friends.

Diane P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
4.0

The truck was not swept out, it had broken glass in it. However, the truck was very clean inside, ran beautifully, and was easy to drive. Also, the location was not able to accept checks (they usually can, but the system wasn't working at the time), which is what we planned to use. Thankfully we had someone with us that could pay with a credit card, but while waiting on hold.

Tim P. 
Clasificación:
5.0

Nothing, Great service

Henry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

The previous renter left a very harsh odor in the back of the truck as if rotten trash was hauled off. It needed to be fumigated before renting.

Henry M. 
Clasificación:
1.0

The first box truck I was given had a check engine symbol come up before I even went 2 miles. The guy at the location tried to convince me it was fine, I had to insist on a different truck and threaten to go elsewhere before he begrudgingly gave me a different truck. Also, there should be a discount if you need the truck for a week or more. Overall I just felt that the u-haul employees didn't care about me as a customer.

Claire W. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE!!!

WILLIAM S. 
Clasificación:
5.0

Chris the manager is such a great employee there he is very professional and really works hard I love the govoenors drive location

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Payten R. 
Clasificación:
5.0

Quick check out & easy peasy drop off

Rebeca S. 
Clasificación:
1.0

I signed up for a Uhaul storage location a few minutes down the road from me. On the moving day, the movers went to pick up my Ubox at the location I had paid and signed for. When they arrived, Uhaul employees informed them that they did not have any more Uboxes or space at that location and they needed to drive 30 minutes away to another location to pick up a Ubox, which made the movers an hour late and also ended up putting all my belongings 30 minutes away/outside of the city. I am extremely disappointed and tried to call to have my Ubox relocated, but the employee said there was nothing she could do for me.

Adrienne B. 
Clasificación:
4.0

Good location but not the best. Easy drop off.

Timothy L. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATHANIEL D. 
Clasificación:
2.0

Originally reserved at South Parkway location. No one was in office waited 45 minutes then had to go to governors drive location. Took over 1.5 hours to pick up from my original reservation. No Discount offered.

Steven T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clark H. 
Clasificación:
5.0

All went well ...staff was friendly and organized..my truck was ready as reserved. Very good experience.

Tom S. 
Clasificación:
4.0

Checkin was smooth. No issues.

Justin S. 
Clasificación:
5.0

Great staff, excellent communication. Great experience. Thanks!!

Floyd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark P. 
Clasificación:
3.0

Was told 7/16 tank of fuel was only 1/4. Front end wobbled on truck. ABS sensor light came on while driving. Called customer service about issues took forever to speak with someone. When I returned the truck the person at the counter could have cared less.

Charles A. 
Clasificación:
3.0

It would be more convenient, and probably safer for the general public, if the 10 foot uhaul were aloud to go long distance.

Jonah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory B. 
Clasificación:
5.0

Extraordinario servicio al cliente

JOHN J. 
Clasificación:
3.0

Geographic location is great. Inside AC is super cool on a hot day. Parking lot is just bad, the entrance and equipment return are the same as the exit, so if you need something (moving blankets) added to your van you have to wait for any equipment returns to finish before you can get your things and leave.

Benjamin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
4.0

1st location 501 Drake Ave Huntsville, AL owner was nice and helpful truck was nasty the odor was horrible and it was full of BUGS(the floor, walls and top) took it back he found another location that had a clean decent truck.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya C. 
Clasificación:
5.0

Appreciate their support and helpfulness when I needed them most! Thank you!!!

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA T. 
Clasificación:
5.0

Made it easy for us 65yr olds to move stuff to storage.

Joseph B. 
Clasificación:
4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Marcia M.  |  Overall Experience 
Clasificación:
5.0

The guys were very helpful and courteous.

Keith R.  |  Overall Experience 
Clasificación:
5.0

The service was excellent! The staff were outstanding.! I am impressed.

Lanny W.  |  Overall Experience 
Clasificación:
5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Silas W.  |  Overall Experience 
Clasificación:
1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn't even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

JIMI M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

MARK V.  |  Overall Experience 
Clasificación:
5.0

This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

kelly s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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