Original location did not have vehicle, so we had to drive across town to a location that did completely defeating the purpose of a reservation. The truck was reasonably clean but someone had clearly smoked pot in the cab. We smelled it all the way to Alabama. And, we received an additional charge for going 8 miles over the allotted mileage which is likely because we had to drive across town to the location where the truck was. Definitely will consider a competitor in the future.Charles A.
Customer Reviews for U-Haul at Florida State University
Tallahassee, FL 32304
(W Of Ocala Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dongkoo S.
A bit stressful as we had a change of pickup location right at the time when we were supposed to get the truck.James L.
Prompt and courteous servicePatrick T.
The staff was friendly and helpful. Very funny tooHarold T.
El cliente no dejó un comentario.stephen N.
El cliente no dejó un comentario.KULENDRAN S.
They gave me a truck with no AC I drove three hours with no ACVenita H.
I drove three hours with no AC in FloridaVenita H.
El cliente no dejó un comentario.KEITH N.
constantly over charging my card & take forever to return my funds, DEFINITELY WOULD NOT RECOMMENDDonterious J.
I was charged the incorrect amount on my account.Ruthnie D.
Amazing customer service. I highly recommend it.Julian M.
El cliente no dejó un comentario.Tony P.
One employee working inside and I waited in line to return my keys for about 30 minutes. Also poor parking lot set up. Couldn't pull the truck that I was returning in. Had to leave it on the road.Lorrie S.
Told by 2 different employees where to pick up and where return equipment. Also it appears I was double billed, I wait to see if the 2nd charge will be removed. Before filing a complaint.Rick N.
I was charged for a late return even though I returned the truck well before the time it was due.Isaac M.
El cliente no dejó un comentario.Stevie G.
Staff were helpful and working their butts off due to university graduation weekend and students heading home. I was there on Sunday, not a student heading home. The staff was overwhelmed but maintained there professionalism. Might want to add more staff for a graduation weekend.Terry B.
i was given a uhaul with no gas and told to push it to the closest gas station. i was told i'd be refunded my money, and i still haven't been.jessalyn R.
El cliente no dejó un comentario.Brenda M.
El cliente no dejó un comentario.Henry B.
The equipment was clean but was old and rusted. Maybe time to retire it. The door was sagging and you had to lift it up to close it.Paula P.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Darlene S.
El cliente no dejó un comentario.Abigail R.
Long lines and very very busy. As far as I could tell in my two experiences there (checking in and out) there were only TWO Employees working. They were awesome but had to check people in and then go out and either hook up a trailer or prepare and vehicle. And then come back in and take care of the next customer. Surprised you can keep them.Glenn H.
This location was super busy at the time but the employees were helpful.Emily H.
El cliente no dejó un comentario.eduardo P.
I dropped off after hours and it was very crowded with vehicles. I felt uncomfortable with where I parked but didn't have any choice.Daniel T.
El cliente no dejó un comentario.Blake M.
Your regional office redirected my reserved rental three times in 30 minutes to this location, at least 8 miles further than the nearest one to me. Concerning this location; it was a total clusterfuck. Far fewer employees than customer volume. Too much chit-chat between employees and customers. The parking is horrible, plus I had to move a board with nails in it on your property to keep from getting a flat tire on my car. I was very disappointed with this location in general.Joseph K.
The moving helpers I hired through Uhaul, Champion Movers, never showed. I had to pay for their service up front and received NO SERVICE. I repoted this to Uhaul upon returning the truck. Zero help on this issue. Even though I paid through Uhaul. I was told I need to contact movers for refund. No refund yet. Doesn't seem Uhaul cares what their approved vendors do to Uhaul customers.Timothy B.
El cliente no dejó un comentario.Martyna S.
excellent customer serviceKaren M.
The service was slow and not very personable. I did not trust that my reservation was going to be fulfilled. I saw many other customers trying to deal with various inconveniences and felt lucky that I was not one of them.Evan G.
The customer service was very poor. Having one person working during a busy time of year is a very poor decision. Also, it seems that the worker was focused more on the equipment than helping the line of customers inside. Perhaps the worst thing though, was the leaky truck. Water fell all over my TV and desk which contained valuables.Nicholas B.
Double booked me counter lady was rude and overall just not greatTaylor P.
El cliente no dejó un comentario.Ximu D.
Servicio al clienteShandrika C.
An employee lied to me over the phone to deceive me into returning my rental. She said that I would be charged 20 dollars an hour for every hour after the reserved time to return rather than just the daily rental charge. It was Tiffany whom I believe lied to me and is actively deceiving clients.Myles R.
El cliente no dejó un comentario.Destinee F.
El cliente no dejó un comentario.Bethany T.
El cliente no dejó un comentario.Joel N.
I stood in line for over an with a Xpress check in already paid for a reservationDawn S.
El cliente no dejó un comentario.Dwayne C.
Sunday there was only one counter person working a long line of customers, she did an outstanding job, but the wait was too long There should have been more counter help. Customers shouldn't have to wait 30 minutes or more.Gwen L.
El cliente no dejó un comentario.Gwen L.
The drop off process was easy and fast.Lester J.
On June 28th I made a reservation to rent a 20' truck from Saturday June 23rd-Monday June 25th. I made this reservation far in advance, using the website, in order to make my move less stressful. This did not make my move less stressful. I specifically picked certain pick up and drop off locations in order to minimize the price I had to pay. My quoted price came to around $260, I received a $50 discount because of the pick up and dropoff locations that I chose even though they were out of the way. The DAY BEFORE I was scheduled to pick up my uhaul I received a phone call from a representative informing me that the 20' truck I reserved was no longer available, even though I reserved it a month ago. I specifically ordered the 20' truck because the 26' truck was too big for me to store at my previous home in Tallahassee Florida. The representative told me that there were no 20' trucks available and I would receive the 26' truck for no additional fees. The next day (Saturday, July 23rd) I went into the new pick up location, which was significantly further than my original location I reserved to pick up my truck. Not only did I see a fleet of other 20' trucks but I was also informed that my new price for the truck would be over $400. When I informed the representative at my pick up location of my situation, he shrugged it off and proceeded to say that he couldn't do anything about it and I would need to pay the $400 if I wanted the truck. While driving the truck down to move my stuff out I noticed the speedometer did not work, however we were instructed to fill the gas up to a certain amount or we would be charged a fee. We had to spend a significant amount of money to ensure the gas levels were correct at pick up and we weren't charged even more. When I dropped the truck off (1 day early) on Monday July 25th, I informed the representative of my situation and still couldn't get any of my money back. This has been a ridiculous experience that has wasted my time and money. I did everything on my end to do this properly and it has been handled poorly throughout the entire reservation process. I feel scammed and would like to know what you guys are prepared to do about it.Joseph K.
El cliente no dejó un comentario.Melvin D.
The truck was in disrepair. I smelled a lot of burning oil and exhaust in the cabin. There was damage all over the truck, inside and out. The button for the overdrive was missing. The truck needs to be repaired or replaced. The customers either pay for insurance or are required to pay for damage, so why is this money not being used to keep the trucks in good shape?Michael W.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.Syan O.
El cliente no dejó un comentario.Brian P.
Employees were prompt, pleasant, and well communicated.Anita M.
El cliente no dejó un comentario.Travis R.
El cliente no dejó un comentario.Evan B.
Upon arriving 2 hours late, and being charged, I related this to the men who checked me in. I went inside and related my concerns to the desk agent who gave me a deer in the headlight look and waited for the man to finish the checkin and give me the final bill. As I waited I talked to the manager who with me to show him that this truck was NOT road worthy and he agreed pulling it from service. At no time did anyone seem to really care as to what caused the truck to be turned into n late. Truck number is: TM 1501KJohn F.
I was not informed that if I was not on location at the EXACT time of my reservation that they would give away the truck I had asked for. We arrived 15 minutes after our reservation time started and were informed that our reserved truck had been given away. The person at the desk was incredibly rude and unhelpful. When we asked if they had any other options available he said no, come to find out they had trailers of a similar size we could've taken. Terrible experience.Chase C.
This was one of the best experiences I have ever had at U-haul. The store was very busy but the 2 people at the counter were kind and efficient. They were professional and helpful. It was an easy, no nonsense registration process. Check in a few hours later was a lot efficient. They run the operation very well! Smart folks!CYNTHIA H.
It was clean but the engine light was on and getting the steering wheel to unlock each time was a chore.James M.
El cliente no dejó un comentario.Quentin S.
Breaks and acceleration were really jumpy.Hanna T.
El cliente no dejó un comentario.Christopher B.
The staff at this location are the best! Always attentive to clients needs.Todd W.
Always pleasantDavsi B.
Short on staff, but pleasant to deal withChristina W.
El cliente no dejó un comentario.david D.
Give more information on how to return vehicles after hours, additionally show more transparency of the cost beforehand instead of adding additional charges after return.Frank A.
El cliente no dejó un comentario.Dylann L.
Easy checking in of equipment!Crystal B.
El cliente no dejó un comentario.Ivan P.
We had a great experience with this location. The pick up and return was Awesome. The young man was very nice and helpful. ¡Gracias!Stephen P.
Prompt courteous service, well maintained facility, ample supplies for any move. Made my move much easier.keith S.
There was broken glass in the trailer that I didn't noticed. I was hauling a golf cart and I'm concerned the shards of glass could have punctured the tires. I've rented this trailer from this location before, and this is the first issue I've had. Otherwise a good experience.Michael B.
Charged me an after hours fee with no notice when I turned the equipment in during regular business hours. When I turned it in I got no response regarding any additional fee. I won't use this location again if that is the service they give.Misty J.
Stanley was efficient and expeditious in changing out my order when I requested the smaller trailer - he knew what I wanted right away and fixed the issue seamlessly and quickly. I appreciated his help!Emily M.
El cliente no dejó un comentario.Lucas M.
Your Tallahassee location is fully stocked with everything needed. Not many locations have such a complete inventory. And the personnel at that Tallahassee location on Tennessee is outstanding with great knowledge and customer service.Robert H.
Servicio al clienteVanessa W.
The inside of the trailer required sweeping out, but overall a good experience.Cleveland W.
El cliente no dejó un comentario.Craig B.
El cliente no dejó un comentario.Zach S.
El cliente no dejó un comentario.Mehdi Z.
El cliente no dejó un comentario.Paunise P.
El cliente no dejó un comentario.Richard G.
Customer service and better equipmentTyrin W.
El cliente no dejó un comentario.Caleb F.
El cliente no dejó un comentario.Aaron G.
Need more staff to serve customers. I was there on a Sunday morning to return truck. There was one staff member behind counter and at least 8 customers in line. I stood in line 30 mins and I was the 3rd person in line. I got tired of waiting so did process on line which you charge $20. I was not a happy customer when I left the store. I will never use U-haul again.Bobbi M.
El cliente no dejó un comentario.Austin D.
check equiptment, and have the equiptment that was reserved on hand.Benjamin J.
El cliente no dejó un comentario.Ethan J.
El cliente no dejó un comentario.Jackie C.
El cliente no dejó un comentario.will C.
El cliente no dejó un comentario.Jennifer C.
The staff member who assisted me was very helpful and answered my questions about the rental. Overall it was a simple and easy process.Jennifer W.
El cliente no dejó un comentario.Evan G.
El cliente no dejó un comentario.WEI Y. | First Impressions
Service was excellent, but I am still waiting for my credit on storagePaul H. | Overall Experience
Everything went extremely well.henry c. | Overall Experience
Servicios adicionales en esta ubicación
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