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Brittany D.
Customer Reviews for The Worm Bookstore
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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8 wouldn't improve anything! Staff was wonderful. Cost was great. Location PHENOMENAL
Michele C.Very easy process. Did it all via my phone
Daniel K.the 24/7 pick up is great, fast, and easy,
wanda S.Michael was extremely helpful!
Eric N.The gentleman at this location went above and beyond the call of duty. Wonderful customer service!!!!
Sandra T.Great experience!
Michael V.Mike was extremely helpful in explaining truck and reassuring me the ride would be fine.
Patricia J.This place is great and very friendly. I highly recommend using this place for all your uhaul needs.
Earl N.Great service
Henry G.The return location was helpful: The manager agreed that many locations, such as the Gilbert Uhaul, don't answer their phones. He also agreed that most Uhaul locations do not check the tire pressure on the rear inner tires. This location manager was helpful. He understood my concerns and agreed with most of them.
Paul G.Thank You.
GARRETT R.Everything was perfect
Tom B.Customer service at this l
wolfgang M.Mike is Excellent. His long established bookstore/UHaul business & location are very important & needed in Sedona. Give Mike All the support he needs to continue successfully in his family business and providing his excellent Uhaul service to Sedona. Thank You.
Robin J.Great experience. Great customer service. Thanks
Will N.Excellent customer service! Would recommend to any and all!
Joseph E.Everything was just perfect.
HAEJUNG J.Add voicemail capability?
Melissa S.Awesome experience.. First class service received.
HARRY A.They had a really bad review online but my experience was good. Quick easy in and out. Friendly and professional.
Patricia W.Nothing - excellent and friendly service.
Peter K.Put a tongue jack on this thing.
David H.Dirty windows. Water bottle under driver seat, cab not clean, Crumbs on seats.
Dennis E.Michael was superb in every respect. I'm a frequent customer of various U-Haul locations as someone who often moved friends and occasional acquaintances, and Michael impressed me as the most efficient and well-organized agents I have encountered. It was a pleasure to work with him on two separate occasions. Don Kirchner. Sedona, AZ
don K.Friendly dependable service.
marc S.Mike the owner made this the smoothest, easiest rental ever. Fantastic experience, very knowledgeable owner.
SALLYANNE M.Nothing. Customer service was excellent: manager was knowledgeable, friendly and provided options (which helped considerably). Second time booking here and both experiences have been excellent.
Jeffrey B.Key got stuck in the lockbox and lighting was dark at night. But otherwise the location was great.
diana A.Comments r in the email, it was very good.
Marggerite L.Though Sedona is a dark sky community, it was a bit dark at night when I dropped off truck. Maybe a sensor light here and there would help? Overall great experience start to finish. Great customer service!
monica W.Great customer service, fast and friendly!!
Renee T.Gracias
Miguel N.Great customer service here. Very accommodating and helpful.
David R.The owner was very nice, and quick to getbus our truck. Only down side was driving down to Sedona, from Flagstaff to get a truck, to then drive back to Flagstaff to move some furniture down to Chandler.
Debi S.Great customer service Took the time to understand my needs
Steve R.Thanks for everything!
Jeff J.Nothing, everything was great.
Jerardo A.Great place, very friendly and nice people in this location. Highly recommended!
Epifanio S.The van i rented was "dirty" as in nothing seemed particularly clean but also it wasn't legitimately muddy or something. It was just not actually washed by the person whom returned it before me or the book store operating as a UHaul. The inside of the windshield was dirty and had a bit of a glare when driving into the sun. In addition the attendant (Mike) told me the price of my 9 day rental would be double what was quoted on the UHaul site when creating the reservation. I ended up chaining my reservation to a 7 day then called customer service to not get RIPPED off by Mike. At the end of the day I paid exactly what I was quoted after dealing with customer service.
Kent S.Staff very helpful
Rudy E.Excellent customer service. could not ask for better
jahni C.The sliding door, did not glide well and sticks. Sticks. Other than that the trailer worked great.
WILLIAM F.Great help. Made rental easy.
DANIEL H.Owner, Mike, is efficient, friendly and knowledgeable.
MICHELE I.Mike is an exceptional individual who goes out of his way to make sure his customers are taken care of and asks all the right questions and I feel appreciated as a customer. I have used Mike's services as my go to U-Haul dealer for many years and I'm never disappointed! Best U-Haul provider in Sedona!
HOLLY H.Gracias
GABE G.I called the local Sedona Uhaul store to order a cargo van. I told the person at the store that I was driving 1.5 hours to pick up a refrigerator. He indicated that refrigerators need to stand up and had to get the 10 ft truck. He said the price was more, but was necessary. So, I did. I got the 10 ft truck. I picked it up just before close. So, by the time I got to the refrigerator store the Uhaul location was closed. The refrigerator which was a standard height did not fit through the door of the 10ft truck and after traveling 1.5 hours we were unable to transport the refrigerator. The next day when Uhaul opened, I called him and told him what happened. Also, I visited the store and showed him pictures. He said it was my fault for listening to him. I should have done my own research. I am disappointed to say the least. I didn't ask for his help. He offered his expertise. So, I believed him. What a sad example of customer service.
VERONICA R.Always the best rental experience here at this Uhaul store. Friendly, speedy customer service. Top notch. Thank you.
CONNIE B.No windshield washer fluid or else the windshield washer did not work. Wiper blades needed replaced, and passenger side wiper blade was shredded so usage would mar the window. Windshield was so dirty that it was difficult to see out of - and the wipers didn't work to clean it. I returned the windshield clean.
BRUCE M.Nothing needed, already excellent service
WILLIAM W.