Our experience could not have been better. Pick up and drop off were very smooth and timely. Reservation process was excellent. People were excellent. I highly recommend Tanglewood Trailers to anyone needing to rent a trailer.
Ron O.
Customer Reviews for Tanglewood Trailers
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Maybe open a little earlier so we could get an earlier start on our miove.
Michael P.Great customer service and friendly staff.
ELIZABETH S.Nice folks!
timothy P.Brittany provided great customer service.
Gerald M.Fantastic customer service. Very easy to drop off!
Stephen L.Young lady at the counter was very knowledgeable and helpful.
Steven S.This place was perfect! The uhaul was ready to go and the staff helped support with the hookups and light checks. Very friendly staff.
David K.Nope Very happy with Tanglewood !
Deb D.This is my go-to location for Uhaul rentals, and trailer needs, and could serve as a reference to Uhaul corporate for how to model similar locations. They are even able to explain the often bizarre Uhaul policies and procedures and try to make sure that the customer is as satisfied as can be expected.
Stephen C.Knowledgeable, friendly, and organized. Could not have asked for anything more.
Carolynne T.Excellent service and representative who helped us was exceptional (Brittany)
Daniel C.Very easy and professional! Positive experience!
Kurtis B.Excellent service! Thank you!
Caren C.Brittany was awesome!!!
Lois M.Nothing, service was great
Aidan A.We were actually supposed to get a truck that was reserved from the Monument location at 8 am on Monday, but we were called at 7:30 am and told that the previous renters extended the rental and we wouldn't have the truck until 11:30 am. This was very upsetting, but we waited until 11:45 and tried to get the truck, but it still wasn't back. Luckily, Tanglewood had a truck and we ran over and finally got it at 12:30. Thank you, Tanglewood, for helping us get our move accomplished! People shouldn't be allowed to extend their rental if the truck is already spoken for as this really inconveniences the next people scheduled to rent.
Kim C.The young lady who helped me was outstanding. She had to overcome some technical issues but worked through it with patience.
JAIME N.You have cut down their inventory and trying to force us to go to the big commercial centers rather than their convenient store. Bad move corporate!!!! Corporate is trying to force customers to travel 20 miles to get the same inventory they had last year, and why I ask did they do that? My guess is that this little convenient store was doing better than the big commercial store, bad move corporate offices!!!!
JEFFERY P.Really appreciated working with Mark. I'd definitely rent from him again and highly recommend him!
AARON H.The team at this location was professional and exceptionally well trained in uhaul operations.
RYAN L.My original contract was to pick up at Monument Colorado location. No one was there and I wasted 2 hours waiting. The Colorado rep was great and said I needed to go to the Palmer location. So I had to fork out $20.00 for an Uber. I expect a call from someone to compensate me for my delays. Otherwise the truck and trailer were awesome..
MARK M.Great staff. Knowledgable and courteous.
Ryan W.Laura provided outstanding customer service and support!!!
GEORGE H.Quick and easy check in and drop off. Shop was clean. My only complaint is the measurements listed on website for enclosed trailer gives dimensions but doesn't mention the door / opening is smaller than the trailer dimensions
JOSEPH R.Continue to be professional and customer focused . 👍👍
GEORGE H.Service was excellent, we'll done. Continue current customer service it is superior.
GEORGE H.Tanglewood Trailers is awesome. Their customer service is friendly and welcoming and very helpful. The truck was so clean on the inside, it looked brand new! ¡Gracias!
Tamara H.Very customer oriented, friendly and helpful. I would definitely use them again.
Jim B.If a customer selects this location, and the equipment is available rent it to them. Please don't send them to another location that is mediocre when the equipment was available
Obadiah P.Extremely helpful
Carroll H.Friendly and clean, newer 26 foot truck.
THOMAS M.No improvement needed. Stellar service, nice people. A pleasure to do business with.
ALETA H.Simple return, 5 minutes and I was on the way.
Kevin O.Everyone at Tanglewood is so nice and helpful! While I am glad to be done with moving, I will miss seeing the nice people there and Trooper, their sweet old lab.
ROBYN J.This is the best U-Haul experience in over 40 years of renting various equipment.
Timothy H.The app for drop off didn't work, it wouldn't accept the pictures to confirm the odometer and gas levels. The wait time for the phone to process the drop off was over 1.5 hours. I had to call the next day, and the location didn't even bother to check the uhaul for the drop off and call me. My whole experience was horrible.
BREA B.They were perfect, as usual.
Dan L.Great people! Will absolutely use them again in the future! Super friendly and helpful!
Sean P.The return process was fine. However, as stated before, I will never use or recommend uhaul again.
MICHAEL L.Very professional and friendly staff gave me some great ideas to make the trip easier. Would recommend them to friends
Roger L.Customer service was amazing! Everything was so easy and user friendly. The clerk that helped me was super nice and made our experience fantastic. Gracias.
Niccole C.I was happy the trailer was available ......
MICHAEL G.Personable service and the nicest equipment I've ever rented. Highly recommend!
Andrea S.This is my preferred location, but sometimes UHI directs me to Nevada and Fillmore. Can you get more inventory in Northern EPC? Thanks.
BRENT L.Nice easy experience
Edward H.The ladies running the office are amazing!!
TAYLOR E.