Customer Reviews for T & M Surplus
(Distribuidor de U-Haul del vecindario)

55 comentarios

1102 W Broadway Ave   Moses Lake, WA 98837

(509) 764-9001

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: 9 a. m. - 3 p. m.
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(509) 764-9001

1102 W Broadway Ave
Moses Lake, WA 98837

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: 9 a. m. - 3 p. m.
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie A. 
Clasificación:
5.0

You were very helpful, thank you.

Matthew G. 
Clasificación:
5.0

When I needed to sit because of my disability they provided a chair for me to use. Overall I am extremely pleased and use this location again.

Rebecca E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry A. 
Clasificación:
5.0

The lady at the counter was awesome. Super helpful, have us some great tips and advice and was very personable.

Connor H. 
Clasificación:
5.0

The location is out of this world friendly and helpful. The traffic office you have to call cause all the equipment has reservations is a BIG joke. They hang up on you after saying not my problem go online. Equip this location with extra equipment an it will fly out. Help your dealers, they are your backbone. An fire your crappy traffic personnel. T&m surplus will always be my choice and a thank you to them an their staff. Fast, efficient, and professional.

James S. 
Clasificación:
3.0

Offering assistance in hooking up trailer would be nice. None was offered.

jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amran A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Have what you said you would have.

Richard H. 
Clasificación:
5.0

T and M staff were great!

DENIS T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stacey M. 
Clasificación:
1.0

The truck was old and needed a few repairs which I don't mind. It got me from A-B. What I dislike is I showed up to get the truck and the office told me “they were closed to walk ins” gave me a number to call to reserve. (Still not really upset) so I call the number and was informed I must make a reservation online, then call that number back to schedule, then I could walk back in to pickup the truck. Now I'm irritated. What kind of backwards operation are you running. So I go online and reserve the truck, call back the number (keep in mind the first call was a 20 minute wait and so is this second call). Walked the new person on the phone through the whole situation (twice because apparently you employee low caliber individuals) and am eventually told it looks like I have already scheduled the pickup. So, I get off the phone and go inside to finally get the truck (having completely waisted over an hour of my day to give you almost $300) and share everything that happened with the store (who believe it or not seemed frustrated). You have some serious business process issues that appear to be 50 parts stone and chisel with 50 parts Internet of Things. And your app blows (I test software professionally for a living as well as document business processes). Ultimately your company sucks and had I another option I would go there. The people operating the store are good we'll intentioned people lacking the support necessary from you to be successful. I look forward to the age of driverless cars replacing you.

Adam S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RANDALL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

anshuman M. 
Clasificación:
3.0

The lady at the counter was coughing into her hands and touching everything. Kinda gross in the times we are in now. It was very dirty, and no sanitizer anywhere.

Adam G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck H. 
Clasificación:
5.0

Fast and friendly service at this location.

Chris B. 
Clasificación:
5.0

Great location. Excellent service.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aurelia Tara R. 
Clasificación:
2.0

the building own closed early and never called me to inform me, the U-Haul customer Care line was able to help me

Jaccob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RJ F. 
Clasificación:
5.0

I definitely recommend all your moving needs at this location. Always fast and friendly with excellent customer service. I choose this location over and over again when I'm in the area. Thumbs up to these people.

Tami Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neal B. 
Clasificación:
1.0

The uahul was messy and they told us when they called to confirm our uahul they told us they had a 26' that needed to go to Oregon. They said they would give us 100$ off to upgrade it. I agreed and I showed up and they had no idea who or what I was talking about.

Lucas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey F. 
Clasificación:
5.0

We had the truck for almost a month and they were good with it

Eric F. 
Clasificación:
5.0

Great people great prices. Easy to work with. Thank you very much!

TJ W. 
Clasificación:
5.0

We drove up to WA from southern OR. Originally arranged pickup in Ephrata WA at Pioneer Muffler but owner decided to close on Saturday before Easter without letting me know.. So had to call 1800 number to arrange for pickup in Moses Lake. This required a 1 hour delay in my move. It all worked out BUT it might not have. Will not use Ephrata again.

Michael S. 
Clasificación:
5.0

Wouldn't go to any other uhaul!

GERALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
3.0

Everything went great very helpful staff. The only down side is their large dog left a large shit all over the floor and steps of the building.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
3.0

Inside of the cab was very load while driving. Had to wear ear buds. Otherwise good experience.

JEFFREY W. 
Clasificación:
5.0

Terry went above and beyond to help me during a very stressful time. Terry knows what true help and support is because she genuinely cares and I really needed some genuine kindness and care during this very traumatic time in my life. Thank you Terry, I'll always remember your kindness and care.

Alisa C. 
Clasificación:
5.0

The place was a great location with wonderful service. I will definitely use it again if the need arises.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMI Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
1.0

When we inspected the truck, we noticed it had zero gas. We brought it to the employees attention and they told us to fill it up before we used it. This was so inconvenient for us!!! We had to gas it up before and after returning it. The two girls in the front were also unprofessional as they were arguing with each other in front of us. Rather than us grabbing our keys and going we were stuck at that establishment listening to them bicker then had to go figure out the gas issue. Very unprofessional, we will not return to this location.

Jeffrey A. 
Clasificación:
5.0

Thank you Terri for your excellent customer service and having everything all set and ready to go. It was a pleasure working with you as always.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD LYNN D. 
Clasificación:
1.0

I got a uhaul at a location close to my home and the truck did not turn on at all! Waited 2+ hours for roadside assistance and then finally had them transfer my rental to a different location, in total I waited for 4 hours until I could finally get a truck! Luckily the lady that helped us get into the new truck was super nice! But super upset I had to wait so long for a truck

YATZIRI A. 
No se han enviado comentarios para esta ubicación.

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