Customer Reviews for Sunrise Auto Service
(Distribuidor de U-Haul del vecindario)

6,233 comentarios

8017 US Hwy 301 S   Riverview, FL 33578
(N Of Alafia River)

(813) 677-5335

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8:15 a. m. - 5 p. m.
  • Dom.: 9:30 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 677-5335

8017 US Hwy 301 S
Riverview, FL 33578
(N Of Alafia River)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8:15 a. m. - 5 p. m.
  • Dom.: 9:30 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I drove 11 miles and added $5 in gas before I returned it but was still billed for two additional gallons which was not mentioned when I checked out and only noticed when I got the email receipt. This is ridiculous unless this truck has the worst milage in history.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jude D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carsten F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Spray the inside of the truck and clean the steering wheel and dash. Seat torn and needs to be repaired. Very nice people that rent the trucks.

Ruby M. 
Clasificación:
3.0

One individual at the counter delay my rental after I had everything ready and set, the only thing to verify was driver license to make sure I was the person who was on file and thats it… he made me fill some information that already was in my app and it was share with the location. This guy also had arguments with one of the guys who work the trailer attachments… he tried to “ boss” him like saying “ he needs to finish some paperwork” when I had everything set and paid on the app…. Anyway will do it again, the guy who did the trailer saved the day with a quick and fast connection to my truck.

Ivan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

Always excellent

Neal A. 
Clasificación:
4.0

Sure better than the time before

Thomas W D. 
Clasificación:
5.0

Very nice and friendly staff

Kari R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL GEORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNIE P. 
Clasificación:
3.0

Facility is dated, crowded and sketchy but equipment was fine.

Craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
4.0

The facility is just “ok” from a cleanliness perspective. That said, I was helped immediately and the drop-off was quick.

EJack M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn S. 
Clasificación:
2.0

Waited to have trailer put on vehicle while worker stood there playing with his phone. After it was hooked up, he grabbed his phone, neither him or the guy who assisted him didn't even ask if everything looked good or asked me to check the lights on the trailer to see if they were working.

ThomasW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeste B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Smila R. 
Clasificación:
4.0

More counter help during the early morning hours.

debbie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

Did not see drop off location, some one else dropped equipment. They said everything was great.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Orestes V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
4.0

Fast service, friendly and very helpful. I've used this location in the past for Uhaul service and I'll continue to. Just always an easy process here.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosina M. 
Clasificación:
5.0

No complaints at all . Extremely satisfied with experience.

Lawrence J. 
Clasificación:
5.0

Very friendly and a breeze. I felt I was checked out quicker than expected. As soon I got their the cleaners go to work. Felt like tire changers at a Daytona 500 speedrace. They were so quick, as I was signing mybl paperwork, they already searched the truck and asked if I left a filter and glasses left under the seat by a prior renter.

Darnell T. 
Clasificación:
5.0

They take great care of their customers

Tiffany J. 
Clasificación:
2.0

My experience was awful. The address given to pick up the uhaul was wrong. Once I was able to get to the correct location they told me they gave away the uhaul I had reserved and that I can drive down the road to another spot. Once I was there they were accommodating but overall I was not happy .

Alicia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharine P. 
Clasificación:
3.0

I'm so used to people greeting you when you walk into their place of business and that was my only issue is that the two people that were in the office didn't even speak to me or acknowledge I had stepped into their building for probably 30 to 45 seconds. Then the mother, I believe, ask if they could help me with something. However, after that initial few moments, then everything was very good and they were courteous. William helped me get everything set up and I paid in advance for my trailer and he explained the difference with cash or credit. They did take a copy of my drivers license which that's fine and good I have a piece of their equipment. I had been told by several friend to go anywhere but there because they were rude and obnoxious, but they were kind and courteous throughout my whole ordeal, for me and my son while picking it up and returning it. Thank you very much. I will use you again.

pat M. 
Clasificación:
1.0

The place was so dirty and all vehicles were parked on a crackhouse property. The whole time I was there, people were cursing, smoking, and playing very loud music in the lot where all vehicles parked. The Uhaul got stuck and only one tire rotated. I drove back to the uhual office on an uber to tell the owner my problem he said I don't know what to tell you call the 1800 number. Never in my life I'm renting a Uhaul.

Hassan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon R. 
Clasificación:
5.0

Love the surves an helpful people try to do wat thay can for u great place good people

VAIL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison L. 
Clasificación:
5.0

Keep the same staff!

NORMAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlos B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarjit S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greilhys V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester S. 
Clasificación:
5.0

Attendants are friendly and helpful. I would recommend.

ROBERT C. 
Clasificación:
2.0

I called in to set everything up, and the man I talk to on the phone was very nice and help me get the reservation. But when I got there, unfortunately I did not interact with him. The lady that I interacted with (his mom) was very rude and short with me. I had questions about the process, and the truck, but she snapped at me and did not want to answer my questions. When I said I didn't want particular services, she snidely asked me “what you can't afford it? “ which was completely out of line and unprofessional.

Janae F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogel P. 
Clasificación:
3.0

I presume the people would have been nice and that I'd recommend them. The place was just a bit junkie.

Wayne K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY G. 
Clasificación:
5.0

Please tell the customer that they will receive a text to review the condition of the vehicle. I got 2 texts. the second one was very lengthy and took up my whole screen & was for return so I never saw the first one until after the link expired. I always enjoy dealing with this location & the people there.

Joseph S. 
Clasificación:
5.0

Very easy to do business with. Polite and fast.

Michael N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jajuan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT S. 
Clasificación:
5.0

In and out quickly. Pleasant and friendly experience. Dropped off truck and keys. They promptly processed the return through an app.

Douglas M. 
Clasificación:
5.0

Outstanding customer service and support. Equipment was easily available and well maintained. Thanks for your service and support. Friendly staff.

Jaime M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hendrik B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shrika D. 
Clasificación:
5.0

Best experience at a U-haul ever. Incredible location

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emerson I. 
Clasificación:
5.0

Extraordinario servicio al cliente

Dorothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN K. 
Clasificación:
5.0

The staff is great and welcoming

Jorge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel R. 
Clasificación:
5.0

Gracias

Don H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKAYLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah H. 
Clasificación:
3.0

Even though the vehicle drop off was done at night without any personnel available, there were no problems doing so and the process was straightforward.

Alwyn M. 
Clasificación:
5.0

Great service - this was my second time back

Christopher C. 
Clasificación:
2.0

A young male employee was arguing with the gentleman assisting me even after being told to step away from the counter. The gentleman assisting me appeared that he was trying his best to simply assist me in a professional and timely manner. The young male was doing nothing but creating issues. He even was rude and short with other customers asking questions to possibly purchase moving/ packing material. While everyone has a bad day(s), the young male was highly unprofessional and should not be in the customer service field is this is normal behavior. Also, the ratcheting part of the strap on the auto dolly was almost rusted to the point of locking up. This lack of care caused injury to my hand as we had to use extra force to utilize the equipment. Better care for the equipment needs to be done. It should not be a hassle when advertised about the ease of use. Lastly, our reservation was made close to our apartment (literally a five to six minute drive depending on traffic). Having to drive twenty-five (25) minutes out of the way to another location only to be told that the reservation was moved at the scheduled time of pick up to yet a third location is ridiculous. I was advised that due to this, a compensation would be received for the extra mileage. However, this was not done and corporate/ Tampa uHaul says that they must escalate it to a supervisor for review. With the price of gas these days, the lack of professional and care, and the last minute changes, this makes us not want to return to uHaul in the future at all.

Valerie K. 
Clasificación:
4.0

Nothing. Location has always had equipment available every time I have used them.

TONY B. 
Clasificación:
1.0

I would never use Uhaul for one way or out of state move. I initially booked Uhaul with a pickup location closer to my home. The day before the pickup, I got a call from Uhaul saying that the nearest pickup location is in Wisconsin, which is hour and a half drive from my home. I also booked an auto transport, which I had to pick up from 45 minutes away from my home. When Uhaul called to let me the location, they gave me the wrong working hours for the actual location as well. I dropped off the truck at the above location after hours and dropped the keys in the key drop. Two days later, I called to confirm and the lady that answered the call has no idea about the truck. I had to call the national Uhaul number and they said that they will contact the supervisor and create a ticket. The next day I got my receipt about dropping the truck.

zoel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnn B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alejandro S. 
Clasificación:
1.0

Terrible customer service, not open on time and took too long to get the rental on arrival despite filling out all the appropriate information online during booking. What is the point of filling out early if it isn't helpful for check in process?? Elected early pick up via cell phone check in for this location and apparently it is not even offered. Lady at the front desk was rude when asked for help. Offered her confirmation code and she made snide comments about that being useless information. Would not recommend. Will travel out of our way next time to use a differenr company. The people at this location clearly have zero regard for customer service, let alone any interpersonal skills whatsoever.

Ryan W. 
No se han enviado comentarios para esta ubicación.

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