Customer Reviews for Store Ease
(Distribuidor de U-Haul del vecindario)

292 comentarios

10 Coastal Dr   Bluffton, SC 29910

(843) 837-1280

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 3 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 8/8/2022 - 8/9/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(843) 837-1280

10 Coastal Dr
Bluffton, SC 29910

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 3 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 8/8/2022 - 8/9/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John I. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dosha M. 
Clasificación:
3.0

Hours of operation just too narrow

Danny O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickque B. 
Clasificación:
2.0

The person working the counter assessed charges to my account after I left the facility. I received no explanation or advance notice that he was going to do this and am still waiting for an explanation as to what the charges were for.

Jeffrey S. 
Clasificación:
3.0

No customer service thus very confusing regarding the return procedures.

Jacquelin L. 
Clasificación:
2.0

El cliente no dejó un comentario.

paul L. 
Clasificación:
5.0

Courteous, attentive and efficient staff

Nancy V. 
Clasificación:
3.0

I received a bill for a cleaning fee, which is ridiculous since there was nothing in the truck accept the moving blankets and hand cart that I returned AND the ashes everywhere from the previous user. Also I was charge an after hours fee which makes no sense since the only difference was they had to grab the keys from the box. Also, there was no notice that there was a fee if dropped off after hours. I have sent an email about this and no one has responded to me.

Corey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john P. 
Clasificación:
5.0

Great customer service! Thank you!

Casey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

I had rented and made a reservation for a 20 foot truck at another location in Bluffton, but when I went to pick it up they didn't have it and tried to rent me a 10 foot truck which just wouldn't do. So I had to go to Store Ease and easily rented the truck I needed. It was smooth and easy unlike my experience at Midgard.

Jon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey B. 
Clasificación:
5.0

All great

Lori M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DaWayne P. 
Clasificación:
3.0

It was a nice location but the day before my reservation for Savannah, I was notified that I had to go to Bluffton which is an hour of the way. I had movers lined up which I had to switch because I could not get back to storage unit in time. This was a huge inconvenience when I had this reservation for over a month

Frederick B. 
Clasificación:
5.0

Fast and easy experience.

Bobby M. 
Clasificación:
5.0

Keep up what you're doing

JOE P. 
Clasificación:
5.0

Easy and quick drop-off.

Edwin H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kerry M. 
Clasificación:
1.0

The store manager was a complete jerk. He told me that the van only had a 1/4 tank of gas and I was TRYING to ask him what refund I would get if it had more than a 1/4 tank. He interrupted me, accused me of lying and threatened to not rent the van to me! What a poor representative! I will NEVER rent from this location again. The van stunk like wet dog, too. The tires were worn to the point where I wouldn't let my family drive with tires that worn. The turn signal didn't work for turning right. Worst experience ever.

Tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery C. 
Clasificación:
5.0

The only issue is that the Uhaul website references and offers pickup at any time but it is not a valid service. Had I not called ahead and spoken with Steve, I would have tried to pick up my truck before the store opened and would have had to wait.

Jordan B. 
Clasificación:
5.0

I've rented from this place several times and the people are very professional and the equipment is great, if you have a problem they jump right on it to make it right, I would recommend it to anyone that I know, To the One in Bluffton SC thank you.

Thomas L. 
Clasificación:
5.0

Very friendly

Latalya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

eneida C. 
Clasificación:
5.0

Steve was great

Sandie D. 
Clasificación:
4.0

The truck was clean, but I left it in better condition than what was received. And the previous driver(s) smoked. The sign at check in clearly stated a fee would be imposed for smoking in the cab. But I reported the problem to the gentleman and he indicated that that was not an enforceable statement. :(

charles V. 
Clasificación:
3.0

Signage for dropbox would be helpful.

Neal B. 
Clasificación:
1.0

We returned the truck by our 10am return time, I just had to park the truck somewhere else on the lot so actually returned keys at 10:04am, the representative did not check the vehicle back in with me present and did not give a receipt, he said we were all set, but then he didn't check the truck back in until 11:54pm per our receipt, and charged us an extra day as well as a missing/damage fee which was no applicable because the vehicle was not damaged. I am reporting to my credit card company as fraud and will no pay the additional charges. Extremely unethical for this representative to not check in the vehicle with the customer present.

Kenneth D. 
Clasificación:
1.0

I have been over charged

tamara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
3.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

Gentleman at the front desk was very helpful.

Nathan R. 
Clasificación:
4.0

Parking was poor and the area where the trucks are located was flooded. Suggest alternative location to park the trucks otherwise be prepared to walk in water above your ankles to access the driver's door!

matt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny T. 
Clasificación:
5.0

They go above and beyond great customer service.

Angie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine B. 
Clasificación:
1.0

Dropped truck off on July 29 (during regular business hours 0930) and it wasn't processed until July 30 so they charged us an additional day and additional gas despite the gauge was left 7/8 exactly were it was when we picked it up.

Frederick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly P. 
Clasificación:
3.0

Friendly, busy, organized.

Mitchell W. 
Clasificación:
5.0

the website said I could pick up on a Sunday. this location is closed on Sunday and does not allow using mobile pick up. Lucky I called in advance and ended up picking up on saturday. if I had not called I would for been with our a Uhaul.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip N. 
Clasificación:
5.0

Allow a customer who is only renting a truck for 1 or 2 days to park their car in the locked area.

Raymond F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

This location is excellent. The only problem is it was not the location that was shown on the confirmation email. We waisted 30 minutes waiting for someone to show up at the Oliver Lane location, where our email confirmation directed us to go. Luckily I had an email message about moving pads from the Coastal location manager, and when I called him he told me we were at the wrong location.

Karie C. 
Clasificación:
1.0

Having booked a 15ft truck 2 weeks before my collection date, only to receive a phone call at 5pm the night before the rental day to be told that they did not have a 15ft truck available an offered me a 26ft instead ! I did not need such a large truck and was going 450miles , this big truck would have cost an extra $300 in Gas!! I had to rearrange all my timing and plans , collected the correct sized truck 2 days later . The truck stank of fish , was a pig to drive and to ca it all I was charged $67 too much which after 2 calls to customer service , each over 40mins , they have promised to refund me ! I have still not received the refund . All in all terrible . To cap things off i returned the truck a day earlier and with over a 100miles extra in gas !!, no chance of a credit for those by the way .I have rented many times with UHaul before but never again if I don't get my refund and I think compensation as well

Peter C. 
Clasificación:
3.0

Truck was returned TWO days early. Staff bust so advised drop keys. Vehicle was T registered returned instead of a SAT AM not until MON PM and I was charged a late day. Drove to facility and was issued a one day credit for LATE DAY ONLY, however the next day UHAUL charged me that fee again. I was actually paying for three extra days since it was returned early!!

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pasquale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B. 
Clasificación:
5.0

Employee at counter was super friendly and helpful.

Jenna S. 
Clasificación:
5.0

Steve is very friendly, knowledgeable, and helpful.

summer D. 
Clasificación:
5.0

Experience was excellent, the only thing will be that a went after hours to return the vehicle and the gate pad code didn't work, luckily for me someone was leaving and help me. Other then that, no problems at all.

Lucas J. 
Clasificación:
5.0

This is twice i have rented in this area within the month. Their computers continue to add the Safemove fee of $14.00 to the envoice even after they put in decline. Expecting another refund from this like before. Other than that everything is great.

Cleophus L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorrie S. 
Clasificación:
1.0

Return procedure after hours ridiculous. Takes customer at least 20-30 minutes. Clunky website. What's the manager do????

John C. 
Clasificación:
5.0

No moving equipment available other than truck. UHaul App has equipment available which I reserved and when I picked up the truck, I was informed that this location has no moving furniture dollys or hand trucks available. So we had to strain a bit.

Everette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N. 
Clasificación:
5.0

The manager was very helpful, courteous and friendly.

Mary C. 
Clasificación:
5.0

Quick and easy process!

Mark K. 
Clasificación:
5.0

Easy rental. professional staff

Harry S. 
Clasificación:
3.0

The 26 foot truck uhaul set me up with on a 1 way trip of 125+ miles gave me the worst experience and stress I have ever had driving period. The drivers wheel felt like it was going to shake right off the truck. Never known it was bad till I had it all loaded and started getting speed up to 45mph and it was a nightmare and had no time but to risk the danger very carefully. The bad thing is when I turned the truck in the guy mentioned it had a complaint about it already and no one fixed it. I will be contacting uhaul soon if they do not contact me first

Donald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob T. 
Clasificación:
4.0

My issue is with U-Haul, not the pick up location. The term reservation means nothing. I had reserved a 15-foot truck. The day before scheduled pick-up, I received a call that no locations within 50 miles had a 15-foot truck. Why did I need to go through the trouble to make an on-line reservation when it would not secure a vehicle for my requested date? After 30 minutes on hold and on the phone with a representative, I was told that I could get a 10-ft truck from this location. I received a call the morning of the pick up to inform me that a 10-ft truck was not available. The representative offered up a 15-ft truck - which was the vehicle that I requested in the beginning. Apparently U-Haul software and logistics have major flaws. I have 2 more weekends of moving and using U-Haul. Needless to say I am not confident in your ability to take care of a customer.

Jeff J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett G. 
Clasificación:
4.0

Steve was great to work with. Truck was ready to go on time and when I needed to make changes he did a super job.

mike W. 
Clasificación:
5.0

This was the 4th pick up location assigned to me just days before our reservation. This location was very professional but the chaos leading up go our pick up was unacceptable. I spent far too much time straightening out the mess.

Prudence P. 
Clasificación:
4.0

Truck was somewhat dirty in the cab, smelled of cigarette smoke or chew.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Did not sign up for insurance but they billed me anyway.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACECHUHWANG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
3.0

I'm pretty annoyed the safe Move was added to my reservation without my consent of me selecting it and then I wasn't made aware of the amount I was being charged before swiping my card. Honestly pretty annoyed with it, but Steve helped me out enough to let me still pick up the truck that was full of sand or else this would be even worse because it was the worst U-Haul I've ever gotten.

Ryan B. 
Clasificación:
5.0

Customer service was exceptional at this location.

Troy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce G. 
Clasificación:
2.0

Vehicle was returned. Same counter person was there. I handed him the key to the van He said; this is all I need. I asked: what about a rebate for the mileage if it was lower then what I gussed I would be using the van for. He said: they (I assume U-Haul) will make the adjustment and provide you the refund if one is due. I asked: SO do I get a refund or discount since the van was not cleaned inside? He said: NOPE................ i asked, Why not? He said: Nope....... I then asked, so why he (or someone else) clean either one of the vans before I got there? His reply was, DON'T YOU RAISE YOU VOICE AT ME...... I said: I am only asking you a question. His reply: (as he was cutting me off while asking), I SAID DON'T YOU RAISE YOUR VOICE AT ME. I said again, but this time in almost a whisper........"I am only asking why you or someone didn't clean the van? He said: The van was returned just before I walked in to pick it up and he didn't have a chance to clean it. I said: OH, come on now.....you kidding me? He said: Dont raise you voice at me (which I did not raise my voice) I said what about the 2nd van you offered me, it was just as filthy inside as the first one. He said: That is your opinion. I said: My opinion, I showed you the pictures I took of the inside of it. I said you are unreal, you did not even offer to clean the van before I took it. He said: You took the ket and went out the door. I said: he only thing you said to me was: So ...what do you want to do. You could have said hold on, I will vacuum it out for you BUT... you did not offer to do that. He said: DONT YELL AT ME, JUST GET OUT OF MY STORE, GET OUT ..... I said WHAT? WHY, all I am doing is asking you a question here. He again yelled: I SAID GET OUT OF MY STORE... NOW There was a short black guy who was behind the counter who jumped up and decided he was going to "walk me out the door", and he came around the corner saying common, lets go..holding his arm out towards me waving his fingers,, saying lets go.. I told him he should stay out of this for it has nothing to do with you, and you can see that I am only asking this guy a question.. Both the counter guy and the short black guy are now both just telling me to leave the store. As I walked outside I told the counter guy that I already contacted corporate. He yells: Go ahead I dont care what you do........ the black guy follows me outside and he continues to follow me as I am crossing the parking lot to get to our car to leave, and without looking back at him , I pointed back behind me towards the office and said you better just back off fella and get away from me, I want dealing with you, I was dealing with the f-ing jerk inside, not you.. I got in my car and my son and I left. No refund, and just a flat out NOPE on any type of compensation..and the worst customer service I have ever experienced. No mention of any pictures on my contract either?? Yes, I am totally dissatisfied which does make anyone upset. I'm not screaming mad, but it sure angers me to deal with such a person who does not belong behind a counter dealing with the public. I have dealt with the public longer than he has been a-live.. I am 70 years old so I am not a spring chicken and I have been around the block a few times. This jerk showed no respect or care whatsoever, just get out of my store. unreal... Eck Nace

ECK N. 
Clasificación:
5.0

Wash Vehicle and clean inside especially windshield and add windshield fluid.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

The parent company, U-Haul, and this sister location need to be on the same page with rentals. The truck I booked was not available, but luckily the sister store helped me get a truck and I was able to finish my project.

Rebel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby O. 
Clasificación:
3.0

More signage out the main road

Phylicia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
4.0

A little confusing to find

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Steve was wonderful from the firat timeni called tomthe day we picked up the truck. He was very helpful very nolagable clear in all of the instructions. thanks you Steve for everything Karen Levine that moved to Jersey 

Karen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul H. 
Clasificación:
4.0

I was charged $14.00 for safe move coverage without my consent. It was added and not explained to me. Please remove it from my final bill and send a corrected bill. I will be contacting the office tomorrow morning requesting that the fee be removed.

jasper county J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca V. 
No se han enviado comentarios para esta ubicación.

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