Customer Reviews for Storage Depot
(Distribuidor de U-Haul del vecindario)

226 comentarios

1201 S Loop 288   Denton, TX 76205
(On Loop 288 next to LOWE'S Home Improvement Store)

(940) 380-1078

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 8/13/2022: cerrado
  • 8/17/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(940) 380-1078

1201 S Loop 288
Denton, TX 76205
(On Loop 288 next to LOWE'S Home Improvement Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 8/13/2022: cerrado
  • 8/17/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Mike was great & alway nice and pleasant to deal with.. facility was alway clean with easy access

Jahaira E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
5.0

The storage facility is quite good, It's Mike who makes this place fantastic!

Brad N.  |  Overall Experience 
Clasificación:
5.0

The store manager was friendly and professional.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TJ T. 
Clasificación:
5.0

Guy at desk very friendly and informative.

Leonardo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesmin B. 
Clasificación:
5.0

Mike is a real professional. He made the whole process very easy. Thanks Mike for everything.

Shannon M.  |  Overall Experience 
Clasificación:
3.0

Your U-Haul app does not work well. It couldn't find the location and the location did not pop up when the store locations were shown. I called your help line but was hung up on by your employee. Your company already had all my info (where I was picking up the truck, driver's license, credit card info, pic, etc) but I still wasn't able to get the truck until someone showed up at the store to manually enter all the info you already had. I was an hour late, and had to pay workers for time they were there, but not working The truck was an antique, no wiper fluid, extremely loud, driver door didn't close well, very uncomfortable.

Tracy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sungjin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Attila K. 
Clasificación:
2.0

appliance and furniture dolly not in truck. was removed from bill, but an inconvenience

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan C. 
Clasificación:
5.0

Mike was awesome extremely helpful and very friendly. I appreciated the team at the Denton location they did a great job and made my time there memorable. Please note I also want to commend the cleanliness of the facility. Thank you Joy

Joy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Mike, had great customer service and made sure that we were well taken care of! Moving is always a lot of frustration but it was nice to be able to have a smiling face greet us and make sure we were able to move our belongings in a timely manner. Thank you so much!

Rhiannon T. 
Clasificación:
5.0

Great facility

Chad F.  |  Overall Experience 
Clasificación:
5.0

The storage facility was a great help to us when the painters were working in our house. Storage Depot was clean, well lit, and the access hours were convienient. Mike Mayhew was friendly, and helpful.

Alan B.  |  Overall Experience 
Clasificación:
5.0

This location was closed when I arrived but the pro ess of dropping off was efficient. I used the mobile app to begin with but then need to go to the website to complete the drop off process because the app doesn't always work with submitting photos. The app needs some work but it was a great way to drop off a vehicle without having to wait until Monday.

Tena S. 
Clasificación:
5.0

Loved!! They called me to let me know I didn't lock up correctly. They definitely keep it well maintained.

Esperanza T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine K.  |  Overall Experience 
Clasificación:
5.0

Everything went great 👍😊

ROSEMARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT G. 
Clasificación:
5.0

I was supposed to have an early pick-up, but there was a problem. When I tried to call the 800 number for UHaul I was on hold for over 20 minutes and never spoke to anyone. Luckily the man running my store location arrived early and was very helpful. He indicated the early system rarely works too. Even small delays are a problem on moving day! If it is a known problem, then fix it.

DANA S. 
Clasificación:
5.0

No complaints. Everything went very smooth.

PETER A. 
Clasificación:
5.0

GREAT place to store all of your belongings. I felt like my things were secure and well protected. Mike is friendly, reliable, and easy-going/flexible with move-in/out dates. Highly recommend this place!!

Makena K.  |  Overall Experience 
Clasificación:
5.0

I was able to rent a couple of storage units on short notice and Mike (the Manager) was phenomenal to work with in getting me settled in and again when I cleared out my units. Highly recommend this company.

Carolyn G.  |  Overall Experience 
Clasificación:
5.0

Rodent activity in our unit. Droppings and pee on every surface.

Susan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila A. 
Clasificación:
5.0

The signage with the business name was prominent, but didn't see any obvious signage this was a U-Haul location, or any trucks or trailers. Maybe they don't really want this business.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
3.0

When I pick up the truck was very dirty full of dog hair I believe it was toe nail clipping on driver side door floor tobacco in the cup holder, some white chalky marks on the passenger side floor

Lekendra W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH I. 
Clasificación:
5.0

Staff was awesome and super nice and friendly. Very helpful. Will definitely use again if I need storage!

Matt W.  |  Overall Experience 
Clasificación:
5.0

Me and my sister had a wonderful experience with Storage Depot Denton. Mike was always friendly, kind, and very helpful. I would use them again and highly recommend this Storage Facility.

MYRA T.  |  Overall Experience 
Clasificación:
5.0

So easy to set up. Customer service was phenomenal. I definitely recommend this location!

Lori Q.  |  Overall Experience 
Clasificación:
5.0

Mike was awesome best help ever.

Tacori P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesha W.  |  Overall Experience 
Clasificación:
5.0

The service was great and the sales staff was very nice.

DANNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA L. 
Clasificación:
5.0

I had only great experience at the storage facility. Staff was incredibly responsive and friendly and even knew my name. I never saw one bug or one pest and my furniture was there for one year…I used an air conditioned unit for my antique furniture, photos and artwork and all was well one year later. It rained like crazy and there was never any standing water anywhere.Great experience!

Abby E.  |  Overall Experience 
Clasificación:
5.0

Tell them how to adjust the mirrors.

DAVID W. 
Clasificación:
5.0

Great guy running this place

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zak H. 
Clasificación:
5.0

Mike was so helpful and friendly every time I visited the facility. I had two units and both were safe, well lit and easily accessible. I would highly recommend this facility to a friend or family member.

Emanda J.  |  Overall Experience 
Clasificación:
5.0

Very friendly customer service.

WILLIE R. 
Clasificación:
5.0

Make sure dollies are in truck when renting. Otherwise everything was great.

Robin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar G.  |  Overall Experience 
Clasificación:
5.0

Very efficient and professional ,

CARMELA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geary R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Mike is who helped me with my rental. He was personable and helpful. I would definitely recommend this location to a friend.

LARA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

Drop off area, there wasn't really any room to park the uhual do to prior Uhual not parking properly

MEGAN R. 
Clasificación:
5.0

Mike was really great - friendly, efficient, helpful. I would recommend renting equipment from this location to anyone!

Annette B. 
Clasificación:
5.0

Good facility and friendly service

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaqueline S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hoda S. 
Clasificación:
5.0

I have been keeping items in my storage unit for years and the property staff and the unit is always well maintained and consistent. Great facility ad great management staff.

LARRY H.  |  Overall Experience 
Clasificación:
3.0

The mobile pickup app was terrible. It kept sending me back to the start page. Wouldn't let me submit pictures of the vehicle when I picked it up. The inside of the vehicle was very dirty. Sticky stuff in the cupholders and pet hair everywhere. There were also numerous scratches, etc. on the exterior of the truck that I couldn't see in the pictures provided. There were also furniture pads and a dolly inside our truck which we did not request and these items reduce the capacity of the truck.

JERRY C. 
Clasificación:
4.0

The person that checked me in with the return of truck said he would mail my receipt for the closed out truck rental the following day, but never did. I had to call U-Haul corporate number to get the receipt.

DAYLE MIQUEL H. 
Clasificación:
5.0

The extra dolly and blankets that we didn't order were in the way and we had to work around them. I think if the order specifically states, "no extra " needed it shouldn't be taking up the space. Otherwise, it was a very streamlined rental experience.

Wylie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON M. 
Clasificación:
5.0

Excellent, fast service!! Very pleasant experience!!

Jennifer N. 
Clasificación:
5.0

Nothing! The customer service was excellent! I will use this location every time I need to rent a uhaul!

Terri H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BHAVANI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY ALAN F. 
Clasificación:
5.0

All went well at the end of a very long day...so grateful

R S. 
Clasificación:
4.0

I see nothing wrong with my experience the staff was friendly and helpful and answered all my questions to satisfaction

BARRY LYNN H. 
Clasificación:
5.0

The gentleman working was very professional, speedy, and helpful!

Annette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORDIE S. 
Clasificación:
5.0

You're great!

KATHIE M. 
Clasificación:
5.0

Mike was AMAZING and ready for me as soon as I got there to pick up van. He was super nice, knowledge and helpful. THANKS

Angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

The cargo van was perfect for what we needed- to pick up several boxes of furniture items from Ikea. The interior was very clean and well-kept and it drove like a dream. Friendly and helpful staff- it was a very easy, not at all pushy pick-up and drop-off.

Amy C. 
Clasificación:
5.0

Mike was great.. good service. Clean truck

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Attila K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith G. 
Clasificación:
5.0

The AC in the truck does not really work. It blows air but not cold.

Micah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody A. 
Clasificación:
5.0

Sam was the kindest employee. When I had a billing issue, she worked diligently to solve it and ensure I was charged correctly. She was extremely courteous and customer service oriented. My rental was clean and ready when I arrived. Overall, it was a great experience.

Khristen J. 
Clasificación:
5.0

Staff was very friendly and helpfull.

Kasey S. 
Clasificación:
5.0

Excellent customer service

jim D. 
Clasificación:
5.0

Excellent customer service from beginning to end ! I will definitely use them again!

Terri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
3.0

I received a confusing phone call from them about where to park the vehicle and where else I could return it since the return date was on Sunday it was unclear yet I did figure it out

Sherry R. 
Clasificación:
5.0

Easy process

Dave H. 
Clasificación:
5.0

The attendant on duty was pleasant and helpful. Processed me quickly.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jess E. 
Clasificación:
1.0

I would drop this location for ever representing Uhaul. First my truck is locked behind a secure gate on a day that this place is closed. Then I spend 45 minutes on hold trying to get a way to get inside to access my truck. With no luck, I jump the damn fence. Once to the truck, the key that I was given doesn't work. So, I have to jump the fence again to get out of this place. Afterwards, I try the other trucks that aren't behind the fence and find one that it fits. Now this truck is different than the one on my reservation, so I have to redue all the paperwork on the app to fit the truck that I am going to leave with. When this entire process is complete, I leave the rental place at 10:30. I had arrived at 8:30, 2 hours later. I have an account with Uhaul. The next time I rent from you guys, if that location is still in operations for Uhaul, I will use a competitor instead. Drop these idiots from representing Uhaul, or I will never use you again. It's that simple.

Bradley N. 
Clasificación:
5.0

The gentleman who assisted us was very polite and very helpful. Could not ask for anything better!! The lady at Krum was also very helpful and polite. Both places went out of their way to make changes due to the circumstances that kept arising. It was a very stressful time for us and their politeness and willingness to help was something not common these days. Thanks!!!

Minnie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

The truck rattled, squeaked, groaned, squealed and nearly "beat" (shook) me to death. It was very hard to drive. Kept swaying and I constantly had to fight the steering wheel. Our load was full and evenly placed, so that was not the problem with the swaying, and having to fight the steering wheel. Believe the shocks and springs were the problem. Also, know how a diesel semi sounds when shifting gears? That is what this truck sounded like ... Until I realized where the diesel sound was coming from, I kept thinking a huge semi was trying to overtake and pass me. This truck was a Ford vehicle but seemed cheaply made. I have rented U-Haul several times but this was the worse experience ever.

Julia Y. 
Clasificación:
5.0

Everything was done quickly and in a professional manner. Very well run.

Will H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manil H. 
Clasificación:
4.0

nothing

Ronald B. 
Clasificación:
5.0

The staff member was fantastic!!! He made the experience great. I will certainly record this location.

Tess P. 
Clasificación:
1.0

No one help me i never moved in

Bud M. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

GOMORRHA MICHEL D. 
Clasificación:
5.0

Norm provided excellent service in a professional manner. The storage unit self is fantastic

Stephen S. | Reservación
Clasificación:
3.0

Didn't get it was to pricy

SanJuana S. | Reservación
Clasificación:
3.0

Very nice just that the pricing was a little to much but its ok..liked the guy i talked to

SanJuana S. | Reservación
Clasificación:
5.0

Good customer service

Linh N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay C. 
Clasificación:
3.0

Once I made the initial reservation, they called to confirm the reservation. Nice and friendly customer service.

Tracy R. | Reservación
Clasificación:
5.0

I did not receive the moving blankets that I paid for. Since they were not open when I picked Jed it up, I had to go purchase some elsewhere on my own. If they do not offer them at this location then they should not be available for them on the website.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY C. 
Clasificación:
4.0

The man in office was very nice and knowledgeable on the property operation, Very good choice to use

Tommy M. | Reservación
Clasificación:
5.0

Great service received. The truck made moving so much easier.

Kristine E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
5.0

Location is convenient and close to home. Staff go out of their way to help you. Lot and units are always clean and well maintained - no water leaks or bugs/ animals getting into the unit.

TRACY F.  |  Overall Experience 
Clasificación:
3.0

Took to long to do the check in because of computer issues.

Richard P. 
Clasificación:
4.0

On site manager is very nice and helpful.

CHRISTOPHER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara B. 
Clasificación:
5.0

Awesome customer service... I'm a frequent uhaul “flyer “ I'd use this location again and again !!! Thank you so much for being supportive during a stressful time... this location took my anexity about moving away... wonderful experience.. v.s.

vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricarda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

Great customer service!!!!

GOMORRHA MICHEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriana W. 
Clasificación:
5.0

The process was quick and easy. The employees were here made it a little better. It's inexpensive and loved the fact that I could pull my car right up to the unit. Se los recomiendo a todos.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Contacted me immediately after setting up the reservation online. Quickly processed all the paperwork to get me the unit quickly.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very clean facility. Manager was friendly. Facility was secure.

Privacy R.  |  First Impressions 
Clasificación:
5.0

prompt service, polite

TOM T.  |  First Impressions 
Clasificación:
4.0

The place was clean and the front desk was helpful and eager to answer any question i had.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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