The agent was very rude and was unwilling to help with check in. He actually said: we are not a rental location, we are just a gas station. I will never rent from that location again.Allan P.
Customer Reviews for Stinson Fuel
(Distribuidor de U-Haul del vecindario)
Gloucester, ON K1B3L7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 8 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Location was excellent and very friendly. However this was the THIRD location I had to go to to pick up a truck. I booked online at the first location but showed up and there was no truck. Called uhaul to find me a truck and I was sent to a second location 20 minutes away and again there was no truck. Called uhaul again and after an hour on hold my call was disconnected. Changed my reservation online to the third location, ANOTHER 20 minutes away, and finally there was a truck. Over an hour of extra driving, and extra kilometres in the uhaul that I had to pay for. I missed my elevator booking time at my oldTaylor F.
El cliente no dejó un comentario.Michael D.
It took the attendant 1 hour to figure out my rental on line, despite that I had checked in hours before getting to their place. I had rented a dolly and pads. The truck/attendant didn't have these items ready. I had to wait a while for the attendant to find a dolly for me. They didn't have pads to protect my furniture. However, I had included the pads in my truck reservation. I had to make it without pads The attendant got frustrated with my requests and became rude. I had to be very patient. He was unprepared and seems to need more training on how to do his job properly and to learn more about good customer service. Also, this is a convenience store and a busy gas station at the same time. People can't pay a the pump so they have to go in the store to pay for gas. This was an inconvenience for the attendant and myself, because customers coming in the store to pay for gas kept interrupting my deals with the uhaul rental/attendant. Bad experience.Alejandro H.
I selected 7 am pickup and the system would not let me pick up the truck until 8 am saying that Stinson fuel only opened at 8 which was not true. So I had to wait until 8 to get the uhaul. This should be changed in the system to prevent recurrence for others!Alex P.
No complaintsDAN O.
have a larger selection of vehicles available at this location. have used them a couple of times but its limited vehicle selection forces to use other locationsGEORGEM B.
Please let the customers know upon renting a truck if, as in my case, wasn't told that the vehicle was a USA product with a speedometer that does not show km per hour along with mph...I had to plug in my GPS to better control my speed in km...I'm not sure if illegal to drive in Canada without KM speed guidance. Other than that the truck was very good!Andy P.
El cliente no dejó un comentario.Leszek N.
The staff was very friendly and very well accommodating to all my needs best location I have been to yet in my opinion.Marvia S.
After booking my truck online and showing up where it said to, I was informed that location for longer had trucks. I then drove to the conventry road location where they informed me of another location where I needed to go ( they had the address listed in their system but I did not have any of those details. All in all, the running around to get the truck I rented took an extra hour of my time and made for a stressful operation. Please get better organizedJoseph C.
I requested moving blankets and once I arrived, they told me they don't carry any. The truck was not really clean and parked in a muddy field.ronald L.
El cliente no dejó un comentario.Marc N.
Vehicle covered in snow and ice . We had to clean it off and go and get the vehicle in the back. It had no gas . we had to wait for 30 minutes for our 8:00 am reservation before the agent would fill the paperwork. Overall bad customer service experience. Would not go through U-hall again.Bruce P.
El cliente no dejó un comentario.LUIS T.
El cliente no dejó un comentario.Alain C.
Location does not store utility dollies or furniture pads. Please don't schedule uhaul truck pickups at this location when people rent utility dollies or furniture pads online.Steven H.
Drop off required no real interaction, but the location was well kept and easy to find.Eric R.
When using this location the individual did not inform me that this was not a U-Haul location he was a individual who was renting space in a gas station. By the time I got the truck back at the hour the renter had asked me to return the truck by, he had gone for the day and there were only gas station employees left to deal with. The place I rented this from where the individual has an office in a gas station also doubles as a junkyard. When I went to return the truck I parked the truck behind the building believing that to be the best spot to leave the truck. The gas station employees got very angry with me saying that I had blocked emergency access to the gas station. I was unable to reverse the truck and get it out of the parking situation it was in because the gas station employees continued to pull in cars into the yard I believe they were in junk cars. The employees informed me that I would get a By-Law ticket for parking where I did, however the employees were not very helpful and would not move the cars that they had put in my way and blocked in the vehicle. A long argument in sued in order to get the employees at the gas station to move their junk cars out of the way so that I could safely back up the vehicle. I am a professional driver with a D class license, I informed the employees that there was not enough room to back out my moving truck without damaging their various vehicles they had strewn about. After a long argument one of the employees in frustration finally got in to the vehicles and moved them around so that the rental truck could be put back in a required safe position. This location is a accident waiting to happen, anyone with a G drivers license and does not have experience driving larger vehicles would certainly have damaged the moving truck trying to get the truck in or out of the location. I think you are putting yourself at a high degree of liability using this location. As well it should be clearly indicated that this is one man operating out of a gas station and that the gas station bears no responsibility for the rental trucks. I would appreciate a call back at 613â€"601â€"2536Devin S.
It was quick and excellent service. I liked it.najat E.
thank youAziz C.
Unprofessional behaviour. The manager who is responsible for the equipment rental was not in the store. There was only one employee and he was too busy to discuss the rental. I had to wait an hour to pick up the truck and an hour to drop it off. They didn't give us a contract to sign and didn't provide a receipt when the truck was dropped off. They didn't provide details on how much fuel would cost. At the end, they didn't provide anything and told me to go home and they will call me in the morning. The manager called me a week later and told me that I dropped off the truck past the time (even though I dropped it off well before then). Next time, please have more employees. People come there to be moving things the day of; all the storage reservation times and move out times get messed up if I have to wait over an hour to even pick up the truck.Gnanaganeshan T.
El cliente no dejó un comentario.IVANKOVIC S.
Attendant was rude. Truck was full of garbage. Price for file was exorbitant. Will never rent from UHaul again.Matt S.
El cliente no dejó un comentario.Grzegorz K.
This is a great location if you cannot make it to a main location. The workers/owner of the gas station made sure I had what I needed but you cannot get any additional items to help with the move (i.e. blankets, other moving stuff that I can't think of, etc.).Keisha G.
Picked up rental at this location and compared to the Coventry location it was a pleasant experience. Unlike Coventry where you are made to wait up tp 1hr until the one employee on duty gets thru the 15-20 people that have prearranged pickup. The 1 person had me setup and out the door in less than 20 min including inspection of truck. To bad they don't have a wider selection of trucks, Would definitely use the again if they had more inventory available.George B.
You sent us a 26 ft when we ordered a 20 ft, it was way more difficult to drive, & it didn't come with the dolly & cart we ordered with it. also, when i ordered it online it said we would have over 200 miles, but when we dropped it off we apparently went over the cap of 170 miles so we had to pay extra.KayLee P.
I loved the friendly and courteous service.JOE A.
The location was not the next closest to our home from our requested location. It was farther away! Also I ordered blankets and I had to go pick them up from another location (closer, and had 26 foot trucks) which put a big kink in our schedule. Additionally, because the location was farther, we paid more for mileage. When we called to complain they said they were putting in a request to return the mileage; however, our overall experience was so bad him that hardly feels like enough. At this point we'll just never use uhaul again.Stephane P.
El cliente no dejó un comentario.MIKE R.
I would NEVER recommend your company to anyone. Very terrible experience. I had 2 family members help and they too were unimpressed. I was given a location to drop off in Gloucester on Cryille Road. I had a family member go into the gas station. We were told to not drop it off at this location but to go to Coventry instead. The gas attendant was locking up. We figure he didn't want to process our drop off. Even though Uhaul trucks where in the back lot! and there was a drop off box for the key and contract. We dropped it off there as per our instructions on the contract. The gas attendant was exceptionally rude! WowWendy B.
Have the bigger trucks parked so that they are a little easier to get outShawn M.
The person working at the counter did not know what they were doing and it took much longer than it should of.MARC L.
El cliente no dejó un comentario.CHRIS V.
El cliente no dejó un comentario.jean H.
Not well trained had to do most of the sign off myselfMarcel G.
Very grumpy gas station owner claimed he was no longer affiliated with U-haul, did not want me to drop off the trailer, did not have requested dolly and blankets, did not know how to hook up trailer, did not know how to navigate u-haul website (I had to help him).Ian M.
The truck had items left in from the previous rental, the duration of rent time was not accurate upon arrival and had to be reduced.Meredith T.
El cliente no dejó un comentario.Sissi-Ariela H.
The man at the counter was confused, he made me redo the steps I had already done on the my online account because he didn't understand that it was an online reservation. He kept helping other people instead of us when we arrived first, and another man who did not appear to work there kept standing loitering around and talking to us and the employee. If I had been aware the location was not a uhaul depot but a gas station with a single uhaul van I would not have had my order hereJen S.
The van was filthy inside. Everything inside was broken. There was a half full bottle of coke on the door. The windshield was cracked. Someone had smoked in it.Elizabeth P.
The service was excellent with very helpful information from the staff. The only down side is the location does not look like an approachable place to rent vehicles.Andrea C.
El cliente no dejó un comentario.Eric D.
Our original truck was not at the location we booked it at on Industrial road. The gentleman there was NOT HELPFUL AT ALL and it was extremely frustrating he very casual said it would be there 4 hours later and we should come back and there was nothing he could or would do to help us. However, after about 15 minutes on the phone with UHAUL, the guy that helped me was efficient and the staff at the new location were much better. However, I would probably not use uhaul again because of this experience unless we get a at least partial refund on this order. I do not trust that the truck we order will be at the location at the time we ordered it for which is essentially your whole business . Because of this we were delayed over an hour.Ashley C.
El cliente no dejó un comentario.John M.
The man seemed to have no clear idea of what to do, saying that the paper I gave him was not a contract, and would not give me any paperwork to prove that I had, in fact, given him the behicle and the keys to same. I still do not have a receipt, and am worried the contract did not get finalized.Kristin M.
100% wonderfulYvon B.
Quick and accurate. The total was as expected.stephen P.
The pickup time was not guaranteed as indicated in the confirmation email/order page. The truck was over an hour late...Manas B.
El cliente no dejó un comentario.Nicole C.
When I ordered online I opted out of the insurance but the employee made me pay it.Stephanie G.
That was a very good experience to use your services. I appreciate that. Thanks very muchMAHMOUD A.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.PHILIP B.
I had to clean all the snow off the mibi cargo van took me 30 mins i ask the person in charge why arent the rentals clean and ready and he replied that is a gas station ???????why do tbey rent uhaul then???paula R.
the person in charge didn't want to accept the truck delivery, claiming that he has no space, but the whole parking lot was half empty. I don't know how you make a contract with such service providers. He arrogantly asking me to offload the doilley from the truck while he was putting his hands in his pockets. Communications, customer service is ZERO. An experience from hell with your services. The logistical chain effect triggered by your incompetence caused pain and struggles for me and my family with serious financial, economic, emotional and legal ramificaitons.Raja H.
Very rude people. Overall had a terrible experience.Jesse R.
El cliente no dejó un comentario.Thomas H.
The wraps we ordered were located in a storage area in a heap. This surprised me because I was advised last October when I rented a U-Haul to go to Ontario that if I did not fold the wraps that I would be charged a fee for not doing so...I folded them before returning them, for sure!sandra M.
El cliente no dejó un comentario.ian M.
Excellent service and friendlyMitch L.
Nothing. Keep up the good work.annie G.
I was told to take the truck to this location via a text from U-Haul. However, the drop off location was not expecting the truck and did not have a space available for it. We were able to resolve this issue, but the company's inter-location communication could have been better.Alex B.
El cliente no dejó un comentario.james S.
El cliente no dejó un comentario.kim R.
El cliente no dejó un comentario.HyeKyung L.
They can not speak English! I was told to come back that the owner was sleeping and he would be back in an hour, I was not given my deposit until next day!!! Always a run around, not organised, extremely disappointed & not satisfied!ANGELA L.
El cliente no dejó un comentario.Brittany W.
Poor signage. Truck yard crowded with non u Haul vehicles. Difficult to navigate.patrica W.
El cliente no dejó un comentario.peter H.
El cliente no dejó un comentario.Alanna L.
Improve communication betweem customer and rental agents Notify customer of non availabilitymichel L.
Would never recommend to anyone! Never had a hassle moving with your trucks b 4. Was refused to drop off Gatineau after all this not counting my way home. Re: U-Haul Contract 20764627 chrissy tessier Thu 2016-08-04 7:07 AM Sent Items To: firstname.lastname@example.org; Evernote do not agree. hectic move. place had NO MATERIALS selected before check in. took me 30 min 2 get out due to u haul trailer behind truck. pick up where taken with km's and under 1/4 tank upon leaving. had 4 ppl moving no straps doilies or blankets my $3000 dresser mirror was broken and $1000 lazy boy gone due to no materials. was told 6 pm was fine for drop off had truck back 2.1/4 hrs late due to strainfull moving. bylaw came at 1130 and prevented us from moving due to not leaving in time and no materials which made it harder to move 2 places. was planning 2 have. both places done by 11 to be out by am. didn't get to my new house until 430 the next day and 4 ppl including myself (with a medical hernia) unloaded truck in less than 4 hrs. Unacceptable. guy at uhaul claimed it was ok 6 pm. hope there no nsf fees either. most stressfull move ever. can provide statements and pics if neededChristianne T.
When we picked up the truck at this location, the guy made us wait for 10 minutes to begin with. then he argued with me about someone else being able to drive the truck with a valid driver's licence. He didn't perform an inspection on the truck and there was garbage both inside the cab and bed of truck. there was also graffiti on the truck as well. there was also no gas in the truck and we had to fill it up ourselves. I would not recommend this location to future customers and as a result of this, I will not be renting from U-Haul after this move is complete.melissa P.
Absolutely love this place. Truck filth was more messy than dirty and the staff is wonderful to deal with. I'll recommend him and will get my gas from him from now on. Love your trucks too. Dependably is VITAL at these times of moving houses to HOMES. Love you guys to Bits -Dan-0DAN S.
Best serviceTHOMAS E.
El cliente no dejó un comentario.Stacy G.
Website was down and it took 45 minutes to get the truck. Employee at Stinson Fuels had to serve other customers before trying to help. Also, preferred location was changed without any notice being given and there was no call to let me know where and when I'd be picking up the truck. Natalie at the Ottawa regional office helped solved the problem in a very professional manner. Horrible experience other than speaking with Natalie.Brent P.
Customer service was awful! Reservation was lost, then told our truck was given away to someone else. After an hour finally given a truck after much argument and three phone calls to customer service and it was dirty and the back was full of garbage abs pallets. Awful experience.Markian K.
El cliente no dejó un comentario.JONATHAN C.
Absolutely appalling service. This dealer is terrible the truck was filthy dirty with broken glass in the cube. The agent refused to clean it and told us to just go not to worry about. We ended up cleaning it terrible terrible serviceLYNN S.
El cliente no dejó un comentario.Simon N.
El cliente no dejó un comentario.MICHEAL D.
El cliente no dejó un comentario.KHAI V.
has far as I know I had a very good experience overall no fuss no must I was very happy with the rates thank you ClaudeCLAUDE B.
El cliente no dejó un comentario.Alex M.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.Rachel O.
El cliente no dejó un comentario.ASHLEY G.
El cliente no dejó un comentario.Tristan S.
Everything went nice and smooth. People are very nice.JIMMY S.
Excellent and fast service.WESNER N.
I love the service, Georges is great. Thank youMargaret M.
El cliente no dejó un comentario.GEORGE L.
U are not going to change if you could you cant spend 3 hours to rent an equipement and be happy about it considering the fact that tim3 is money.FABIEN M.
There should be two people working. One to tend to the cash and one to aid in returns or pick ups of trailers.HELEN R.
El cliente no dejó un comentario.Nigel E.
El cliente no dejó un comentario.TERRY O.
I guess the person there was alone so I had no one with me to help un hitch trailer which is quite heavy, other than that all was okay, was glad to receive confirmation of reservation, and the man at Cible in Rock-forest was very helpfull in finding me a trailer he did not have.francis L.