The interior cabin was not clean from the previous user. I was unable to park the truck where I retrieved it, I had to park in a no parking zone due to the store clerk getting his car washed. The store clerk had no knowledge of the UHaul process, he just told me to look at my email. By far, the worst UHaul experience I've had.Ashley T.
Customer Reviews for Speedy Mart
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9:30 a. m. - 5 p. m.
- Dom.: 10 a. m. - 5 p. m.
- 8/10/2022 - 9/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The worst experience ever. Truck was on low gas and the battery was about to die. Also, the cargo was locked and there was no key, I had to drive to the nearest U-Haul dealership to get the lock opened.Nasser A.
El cliente no dejó un comentario.Trey V.
This location was incredibly difficult to access in a 10 foot truck. Additionally, we had planned to get gas for the truck at the drop off location, but the pumps were not working, causing us to have to get back in the truck and go in search of gas. The employees had little knowledge of U-Haul operations.Cheyne C.
El cliente no dejó un comentario.GONZALO H.
El cliente no dejó un comentario.Jon H.
If people rent a Uhaul, they're forced to drive their own personal vehicle to the pickup location, unless there's a third party involved. You can't freaking change the drop off point out of nowhere. That's goofy. How do you expect people to get back to their vehicles, aside from Hiking to it, like their ancestors did???Robert M.
I was charged a cleaning fee never ate you drank anything in truck asked to be reimbursed and was asked did I want to dispute but charge was not reversed I will not use Uhaul againSherry S.
This was the second location I had to go to for the equipment I rented. The clerk had to input all of the information I already provided, including my credit card number and taking pictures of my drivers license, storing this kind of information is a disaster waiting to happen.JIMMIE L.
El cliente no dejó un comentario.MICHAEL N.
El cliente no dejó un comentario.ANDREW M.
Convenient, friendly, professional service.GLORIA C.
El cliente no dejó un comentario.Jesus M.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.SABRINA T.
The price wasn't what I expected, then I realized the truck was bigger than the one I reserved. It could possibly be because that's the only size they had(there were several trucks), but I can honestly say I just didn't do my due diligence. All in all the experience was less stressful than usual. I'd definitely rent from here again, making sure that I communicate exactly what it is I am looking for in person and not just via a website.BRITTNEY D.
Friendly helpful owners at Speedy Mart.HENRY J.
Amazing customer service. The workers we're very helpful & quick! It was a very easy experience. 10/10Alexandria E.
The process was flawless.JAMES C.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.VALERIA M.
El cliente no dejó un comentario.VALERIA M.
El cliente no dejó un comentario.arie-sheanell C.
Nothing at this timeLINDA M.
El cliente no dejó un comentario.David R.
That location has some very nice peopleNORMAN C.
Truck was clean and ready to go when I arrived. Owner and wife was very pleasant. I totally recommend this placeKELLIE N.
El cliente no dejó un comentario.Josh C.
El cliente no dejó un comentario.debra B.
El cliente no dejó un comentario.Nancy S.
Great customer service!Krysten R.
Awesome experience was able to get a last minute rental. Checkout and return was fast. Will certainly use again and recommend others. Great addition to neighborhood.RONISHA G.
Everything was great until i checked my account and saw two pending charges. I'm going back to see if they are going to fix the problem without hesitation.ALBERT H.
I like Uhaul services all Times, very good.John V.
I was forced by UHaul's silly reservation change to go to this pickup location.Joseph D.
El cliente no dejó un comentario.JOSEPHINE D.
Inspect equipment before rentingAdib H.
El cliente no dejó un comentario.JOCELYN V.
El cliente no dejó un comentario.ORAPIN B.
The location is small, but sufficient. The contractor was pleasant and inviting.PATRICIA D.
Owners were very friendly and helpfulcharles W.
El cliente no dejó un comentario.IDRIS C.
The rental process was commendable and the representative was very nice and professional. It was an excellent experience.LONNIE G.
Very friendly & helpful repKevin M.
I always receive great service at this location!Elijah S.
Everything was perfect.WILLIAM A.
El cliente no dejó un comentario.ANNELISE S.
El cliente no dejó un comentario.JESSICA L.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.TADARIA LASHAWN J.
glad to do business thereMohamed Z.
El cliente no dejó un comentario.Joel M.
Always available and the trucks are well maintained. Nice family!JASMINE H.
El cliente no dejó un comentario.FREDDY C.
El cliente no dejó un comentario.melvin M.
Refund it take too long to get it .ROBERT M.
El cliente no dejó un comentario.JUSTIN H.
Very very poor customer servicePRAKASH P.
El cliente no dejó un comentario.Amanda L.
The gentleman was friendly and very helpful.ESTHER S.
El cliente no dejó un comentario.CUIFEN D.
Great customer service and very friendly, would recommend to anyone!Christopher F.
El cliente no dejó un comentario.EDWARD R.
El cliente no dejó un comentario.LENA B.
El cliente no dejó un comentario.VERONICA I.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.Landon M.
El cliente no dejó un comentario.TYRA P.
El cliente no dejó un comentario.HERBERT P.
El cliente no dejó un comentario.TEAIRRAH F.
Returned the vehicle to this place twice, and both times agent did not provide a receipt, and did not check vehicle in immediately. One time it was so late that U-Haul ended up incorrectly charging me for an extra day. Much inconvenience trying to get refund from customer serviceTUAN T.
The process was fast....they had the uhaul prepped prior to my arrival. They were also very friendly folks.CEARRA W.
El cliente no dejó un comentario.LINUS R.
Very helpfulDavid B.
Basic gas station / mini mart but the owner was prepared and friendly making the rental process easy.Thomas L.
Employee did not want to wear a mask until I insisted. He was also running a gas station/market all alone so was not very convenient for drop offs. Could not give me a receipt cause he did not have â€œhis phoneâ€? Did get the receipt later that evening though.Lynda L.
The online pickup option was horrible. Showed up on time for pick up, selected that we were here, and confirmed our truck, and only then did we have to go through an â€œapproval review processâ€ which involved us standing at our phone in the cold for 20 minutes. Asking for multiple pics of our drivers license, asking for multiple alternate contacts, and keeping us waiting for an obnoxious amount of time just to end up declining us without a reason or even an attempt at calling my phone. What's the point of the text box if you don't talk to the customer? Why have my phone number if you don't call me? Why was I even declined?? The online pickup option was a waste of time. Luckily the representative inside made things way easier. Got our truck and everything went smoothly. Online pickup should be the simpler faster option. What a joke.Sarah C.
El cliente no dejó un comentario.EMMA T.
El cliente no dejó un comentario.jevon V.
El cliente no dejó un comentario.linzey B.
El cliente no dejó un comentario.Marcus S.
El cliente no dejó un comentario.elisha O.
El cliente no dejó un comentario.Sheridon P.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Cristyal S.
El cliente no dejó un comentario.Joshua R.
Everything was done online. It was convenient!Thelathia S.
El cliente no dejó un comentario.Landry S.
El cliente no dejó un comentario.Cornessa W.
I was not provided the moving blankets that I requested and did not receive a refund.JOSIAH D.
El cliente no dejó un comentario.Swastik S.
El cliente no dejó un comentario.John B.
It was great Customer Service. We are defiantly recommend location to every one.KAVITA S.
The owner was very helpful, professional and nice. It was a great experience!James D.
The UHaul phone agent sent me on a long way away to this location citing it was 2.7 miles which was more like 10 miles away. The location and personnel; however were good. A thoroughly unhappy rental overall.Ramkumar P.
The couple that rented me the truck was very kind and sweet thank you!karen D.
Location need to make sure the gas gauges are correct. We had an issue where the system was trying to charge me for a full tank of gas when the last recorded gauge showed held of tank. We got it settled and my receipt showed the correct amount but I think that needs to be paid more attention to. I understand some drop offs are after hours but attendants needs to make sure they are recording correctly, so no mistakes are made. Overall, the experience was excellent!!!Christopher M.
The owner Yahir a believe is his name it was amazing helpful and extremely nice. No only with us but everyone of his customers.JAIME A.
El cliente no dejó un comentario.HENRY M.