Very helpful and pleasantSheree H.
Customer Reviews for Self Serve Lumber
(Distribuidor de U-Haul del vecindario)
Durand, MI 48429
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7:30 a. m. - 5:30 p. m.
- Sab.: 7:30 a. m. - 4:30 p. m.
- Dom.: 10 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I picked up the truck there was a crack in the windshield. When I did the initial check over I didn't notice it because they put the huge advertisement across the windshield. I don't know if they were trying to be deceptive, but it wasn't mentioned. Then I had to call UHaul, wait 2 hours for them to call me back, so I could report it because I had already submitted my check list.William B.
El cliente no dejó un comentario.Lisa P.
I chose â€œnoâ€ for the recommendation portion because although it was a positive experience as a stand alone location, the experience with UHaul, overall, was disappointing.D Robert W.
El cliente no dejó un comentario.Meir M.
Very quick and easy, helpful staffdarlene or Heath C.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.Jason M.
El cliente no dejó un comentario.Gordon S.
El cliente no dejó un comentario.Gordon S.
El cliente no dejó un comentario.Libby T.
El cliente no dejó un comentario.Bill G.
El cliente no dejó un comentario.Linda P.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.Roseann S.
There was a leak in the passenger side in the loft Notified this locationSharline S.
Just noting that there was damage to the truck, but that damage had been previously documented by UHaul. I also was able to easily use the online reporting mechanism to make note of the damage prior to leaving the store. The damage was minor and did not impact my move. We reserved online and pick up was a breeze.Joshua S.
El cliente no dejó un comentario.Ann R.
Great service, thank youJohn M.
El cliente no dejó un comentario.DENNIS ROBERT Z.
El cliente no dejó un comentario.Tamara P.
Super easy drop off, just backed it in, unhooked and confirmed with store employee I was good to go!Cindy P.
Super fast, easy & great experience! We will be back!Todd C.
Clerk used the old "twist the chain" method to keep safety chains from dragging. I think some training may be in order.Alan E.
El cliente no dejó un comentario.William B.
Extraordinario servicio al clienteAlex W.
Well the pickup place did an excellent job. The problem I have is with uhauls website. They say that their trailer can tow a ful size truck, but the trailer is not big enough. They need to correct that in their website. They did immediately refund me for that, but it took time to hook up the truck, and then unload it and take trailer back. Otherwise everything was smooth with the uhaul. I highly recommend them.Dennis H.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.Peter S.
It was great, I have no complaints!dave M.
El cliente no dejó un comentario.Pat M.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Patrick R.
I did find the mobile pickup a little frustrating. I had just rented a truck a month ago so my information should of been saved. Instead it took 20 mins and several phone calls at the last minute to get it done. I understand that your not renting bowling shoes. It timed out 3 times during also, which was aggravating . Very good concept just need to tweak the execution.Bernadito M.
El cliente no dejó un comentario.Sherry B.
El cliente no dejó un comentario.JOEL GERARD G.
El cliente no dejó un comentario.Lisa S.
El cliente no dejó un comentario.Patrick H.
El cliente no dejó un comentario.Bryan L.
Great peopleSTEPHEN BRENT E.
El cliente no dejó un comentario.KEITH EDWARD A.
Fantastic customer service and did everything they could to help us save money and keep us informed of best practices. Couldn't recommend moreHeather D.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.JAMES T.
We reported bad latch. Unfortunately we lost part of a bed frame when latch did not work correctlyPAUL ROBERT E.
El cliente no dejó un comentario.DENNIS MICHAEL C.
Followed mobile screen directions for after hours drop off, all good!JOHN DURBIN M.
El cliente no dejó un comentario.Ernie W.
Truck is old, banged up and roughDavid H.
Very helpful and friendly staff at Self Serv Lumber.Bernard Q.
Have the truck there when it's reserved...write the correct mileage down so you can be charged correctly...don't rent out a truck when it has a reservation already on itGLENN DAVID R.
I'm surprised how much the rates have increased since I rented trucks back in late 2019. Don't get wrong, I couldn't have moved what I had without a truck but I had sticker shock when I saw the rental.Greg S.
El cliente no dejó un comentario.Richard M.
Why bother to "use our contact form" for a response when I was told several days ago a supervisor would contact me to file a conplaint "within two days" and nobody has done so????TONI KINGSLEY C.
Location was great. They came out and hooked up, and checked making sure everything was in good working condition. He also came out as soon as he seen us pull in and unhooked everything.Barry K.
El cliente no dejó un comentario.Andrea R.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Cassandra W.
El cliente no dejó un comentario.AUTUMNLYNN H.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.Hanan H.
El cliente no dejó un comentario.Tracie E.
This was my first uhaul rental. It was an amazing service to have available. Cost was reasonable, even though we had to extend the rental 2 days.Kendall M.
El cliente no dejó un comentario.Hiram E.
El cliente no dejó un comentario.Randy G.
El cliente no dejó un comentario.Jodi S.
The gentleman who was working the morning we picked up our trailer was phenomenal! Very friendly, hooked the trailer up and explained everything well. A+Krystinheather P.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.Andrew H.
The place was easy enough to find. The building and truck was clean and easy enough to figure out what to do. I just felt like I was out of place. It was like ok get the truck and go do whatever it is you have to do so I can do what I have to do. They weren't rude but not friendly either.John P.
El cliente no dejó un comentario.Connor F.
El cliente no dejó un comentario.Emily K.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.SONYA F.
El cliente no dejó un comentario.Tammy G.
No one checked the tires and we had a blowout in Iowa. There were not service people available after multiple calls....finally someone come over 4 hours later. Customer service was horrible. We ended up spending money on an extra night hotel because of the delay It was a bad truck without proper maintenence.Mary N.
I did not feel comfortable at this location at all. Not only was nobody but the manager wearing a mask (customers included), but they did not show me the truck at all, tell me anything about it, or if even remove the large cardboard ad from the windshield. They just gave me the key, talked about the gas and turned around to go on with their day. I was never greeted either time I walked into the store, as if I was inconveniencing them. Nor was I thanked for my business or anything else, for that matter. It is obvious that this is not an inclusive town, but in 2020, you expect a bit less obvious racism from a business establishment.Brionna S.
Super helpful assistance given as well as he wore a mask and provided me with a restroom. To wash my hands after recieving my paper workADRIAN JOEL R.
El cliente no dejó un comentario.Anthony K.
El cliente no dejó un comentario.MARY A.
friendly and accommodatingJoseph A.
Took too long. Make sure staff knows how to completely use the software. Could [did] not change drop off location.Tom A.
El cliente no dejó un comentario.Jay T.
Everyone was super friendly and answered all my questions at the time of pick up of the vehicle. Very nice staff to work with.Erick M.
30 mile allowed mileage is pretty low, I used that up driving from the pick up location to where I was moving from, therefore I was being charged mileage before I even started moving. For the total cost I could have just hired movers.Patrick W.
El cliente no dejó un comentario.GREGORY J.
El cliente no dejó un comentario.Clinton D.
no commentJeff C.
El cliente no dejó un comentario.Jalaine C.
El cliente no dejó un comentario.Kimbal S.
El cliente no dejó un comentario.Jorge M.
El cliente no dejó un comentario.MELANIE R.
I appreciated u-hauls understanding my problem in crossing the country with the virus restrictions and crossing tornado alley. Thank you ??James B.
El cliente no dejó un comentario.Dmytro B.
El cliente no dejó un comentario.Kimberley B.
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Michael Goddard G.