Great customer service! Very satisfied!!! Thank you!!!Bezaleel D.
Customer Reviews for Round Boyz
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The only thing was trying to use our phone to confirm and complete the process of finishing the check in. We started at 7:05, and finally finished at about 9:00. The truck was clean and easy to drive. But the check in and drop off was very stressful and difficult.Vermon P.
El cliente no dejó un comentario.Preston G.
El cliente no dejó un comentario.Sharon K.
El cliente no dejó un comentario.Darrell E.
Treated very well.Delfim L L.
The locks were so complicated and barely functional. There was no one available to help which added to the frustration.Julisha S.
Everyone was very nice and very professional!HARRIET A.
There was a lady and a mechanic at the location we talked to her about where I parked and she asked the mechanic and he said it would be ok because they needed to clean it out.Kyle W.
I had to wait over 45 minutes to get my truck. They did not do any inspection of truck and I took pictures of some scratches.Ronald C.
Simple process , polite people and efficiently done. Very well run business.Doak C.
Make sure the trucks and equipment are road ready. The trailer had 2 tires on right side needed air, both were down to 31 pounds. The truck had no pick-up, also the transmission would slip from high speed to low speed on it's owning the middle of running on flat areas of the road and if it was climbing it change speed and would want to change back. Also had fill it with gas 5 times on the trip.JOSE N.
No improvements necessary. Everything was top notch!Martin A.
El cliente no dejó un comentario.Scott L.
El cliente no dejó un comentario.Michael W.
Good serviceJason R.
El cliente no dejó un comentario.Daniel R.
Everything went smooth.. Thank You Round Boyz 😊Gary W.
Not a great location. In kind of a sketchy area.Evan C.
The staff that I interacted with were very helpful and competent. This review is specifically regarding the rental truck and not the employees. The 20' truck I received was clean and looked good, unfortunately there was something wrong with the transmission. While driving the engine RPM's would rev up and the transmission would not change to the next gear. I was having to manually change gears by letting off the gas pedal completely so that the transmission would shift to the next gear after a pretty rough jerk that vibrated through the whole truck. First gear to second gear was ok, second to third, third to fourth etc was NOT. I was scared it was going to break down. It also started to smell strongly of engine oil when the truck got up to speeds of 50+MPH so we had to roll down the windows. Thankfully I was able to make it to my location but after emptying the contents I quickly decided to drop off the Uhaul after use instead of the following day.Amanda R.
El cliente no dejó un comentario.Brian F.
I wasn't notified that my drop off location had changed which caused me unnecessary time and travel.Gregory W.
Super friendly and easy to deal with.Michael T.
Truck wouldn't downshift regularly while on an incline, and would almost constantly stay above 3,000 rpm's (regardless if tow/haul option was engaged or not) even on level roads. Without anything loaded in the truck for 35 of the 55 miles traveled, still took 12 gallons to refill tank (averaged less than 5 MPGs). Alerted ownership about issues with the truck when I returned it.Richard W.
Nothing. Everything was outstanding. Friendly, personable folks with extremely efficient service.David S.
Everything was perfect!Steve Z.
El cliente no dejó un comentario.Monique L.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Roderick B.
El cliente no dejó un comentario.Ronnie M.
El cliente no dejó un comentario.Shelia S.
customer service was great and professionalkathryn B.
My rental truck gas Guage was sitting on EMPTY..Did not notice till couple miles down the road..it was 8 miles to nearest gas station Suffice to say I was not happy about that..just to know I filled the tank to Full ..other then that overall good experience..Forrest H.
The site was not particularly well marked. We were also driving in the rain, which made it even less visible. Thankfully we were already familiar with the area, so we eventually found it no problem. Otherwise, no complaints about the experience.Zachary G.
Receptionist was pleasant the shop was great a++++stephen A.
They couldn't have been nicer and more professional. I would recommend them.Frank K.
Tried to overcharge me by almost 100 dollars. If I hadn't photo documented the mileage and gas gauges at pickup and drop off, they would have gotten away with it. That is pure theft.JOHN S.
I returned the truck within 24 hours, yet I was charged for 2 rentals. I did request the truck for 18 hours, but the movers I ordered through your website arrived 3 hours late, therefore I could not return the truck by 10am, instead I returned it at 4:30pm.TERRENCE D.
Did not include any of the equipment that I ordered, but you know they for sure charged me for them.Brooke L.
I love doing business with family owned businesses. I feel more welcome there!John A.
Roaches in truck.Deborah R.
El cliente no dejó un comentario.ROGER H.
I found the place nice and folks were helpful and everything was good except I payed too much. I thought I was going to be charged one day rental over the weekend and had to pay two days. They were not open to return Saturday or Sunday. I ask before I picked up Friday afternoon and was told to bring back Monday morning. I delivered 15 minutes after business opening and they charged me two days. I spoken with other renters and all charged just one dayJames G.
El cliente no dejó un comentario.Kyle B.
El cliente no dejó un comentario.Rick B.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.Brandon G.
Truck was dirty in the back and had to clean it before I would even consider loading it. I called the location about a Saturday pickup and was basically laughed at because they said â€œwe ain't open on Saturday â€œ.Stephen G.
Have something to scotch the trailers.David P.
El cliente no dejó un comentario.VANESSA R.
Coinvent and easy pick up and drop off. The phone drop and pick up really helped out.Shelton C.
Missing equipment, had to return for missing items.Jeffery J.
El cliente no dejó un comentario.Clayton F.
El cliente no dejó un comentario.Frank N.
El cliente no dejó un comentario.JOSEPH C.
Lady at desk not helpfulDianah J.
I took pictures of inside the cab, it nasty! Mud & Dirt on floor, spilt coffee stains in seat and a USED FACE MASK left behind from previous. Then when I returned it, I marked "No" on the question asking if it was clean and ready for the next rental". By doing this it charged a me $25.00 dollar clean fee. I really hope this charge gets taken off. feel free to call me - I have pictures prior to pickup showing it was not clean for me.Terry C.
Need a refund. 26' trailer leaks water into rear box. Our belongings were soaked as it rained during our use.Valentin P.
El cliente no dejó un comentario.JAMES S.
Coordination between Uhaul and the business owner is essential, We had to wait 45 minutes to get our truck because the only person that could help us went out to get breakfast before we got there. Then they wanted us to use 24/7 but couldn't assist us in getting into it, so we had to just wait. Very inconvenient when dealing with moving timelines.Eugene G.
El cliente no dejó un comentario.MICHAEL E.
Requested hand truck, furniture dolly, and furniture pads. Was charged for rental and supply of these items, but they were not provided at the time of the truck pick up.Kevin M.
They went out of their way to satisfy me as a customer. My reservation was cancelled for unknown reasons overnight. I did not know it until I pulled up the next morning and saw it was cancelled. I needed a truck that day to move in to my new apartment, and the truck I originally reserved was unavailable. Round Boyz went out of their way to make my day; they let me use a larger available truck for the same rate as the smaller one. Even though there was extra space when I was finally packed, we were able to move and get unpacked by that evening. They went above and beyond to resolve this issue and I recommend them 100%.Madison B.
El cliente no dejó un comentario.DAVID S.
This was the only pleasant part of my experience with U-haul. The person that helped me was very nice and got me on my way quickly. I only say I wouldn't recommend it cause I would not recommend U-haul to anyone after my experience on this day.Jary W.
When I picked up the truck the appliance dolly I ordered was not in the truck and I had to go to 3 different Uhaul places in order to obtain one. I was not compensated on any way for the inconvenience.ANTOINE J.
My contract indicated drop off by Monday 21 Dec, which I did and after getting home got a notification that my credit card was charged for an extra day. At the very least I'd expect to be informed at the drop off location of the additional charge. I filed a claim with UHaul and the charges were reversed but the point is to keep the customer informed, especially if there are going to be more charges.Anthony B.
Hand truck was not in truck and still waiting on adjustment credit for milage and missing hand truck .Andrew L.
El cliente no dejó un comentario.jeff R.
MUD ON LOADING RAMPS. I WAS USING TO CARRY A SHOW CAR AND HAD TO TAKE HAULER TO CAR WASHTIM B.
Just location is rough to get to in a uhaul. Turns are uninviting and awkward.Earl W.
El cliente no dejó un comentario.Megan T.
Nothing. Great experience.TARA H.
Great experience!Kevin S.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.Cathy L.
Great manArkenia W.
El cliente no dejó un comentario.Tyler M.
El cliente no dejó un comentario.Lisa J.