Ensure you listen to the customer when they're picking up their rental. If U-Haul allows for a third party to set and bill for rentals and pick up at any location, the pick up location should have access to view what has already been included in the rental and paid for so the customer is not billed twice for equipment. Then once the charges are available to see, U-Haul appears to not to show the same charges that's appearing on my card. I will continue to reach out until resolved. This facility was smaller and crowded and I don't know if it was due to short-staffing, but the inside of the truck cab did not appear to have been cleaned out there was white dog and/or cat hair all in the seats and the floor hadn't been vacuumed out. Unfortunately, I didn't feel customer service was at its best here. I initially requested rental services from the facility on hwy 50 because I had rented from there before and had a good experience; however, that facility contacted me to let me know I would have to pick up from the 6th Street facility, which I didn't want to because of reviews that I had read. Suggestion: Provide some customer service training at the 6th Street location.Alicia B.
Customer Reviews for Quick Lube LLC
(Distribuidor de U-Haul del vecindario)
Emporia, KS 66801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SEAN S.
Some locations don't have the time and personell to clean every truck before renting again. But, uhaul is the best. Thank y'all for always taking care of me.Anthony R.
Make sure vehicles receive proper maintenance. This truck needed steering work; it floated all over the place and was hard to keep in my lane. This vehicle's engine shuddered very badly as if it were going to die at every stop light or stop sign. 1/2 way through my trip the check engine light came on and stayed on for the rest of my trip.Marvin C.
customer service was really good. Polite, courteous and readySteve V.
El cliente no dejó un comentario.Liliana P.
El cliente no dejó un comentario.Teresa Y.
Good people. They are a pleasure to do business with.George S.
El cliente no dejó un comentario.Kim O.
Need to double check equipment before they rent it out.John C.
El cliente no dejó un comentario.Jeffery H.
El cliente no dejó un comentario.Matt K.
El cliente no dejó un comentario.Ray V.
Very helpfulRyan W.
Skip the computer crap and go straight to Steve...he will make it work but even then the computer website is sooooo slow.Dennis N.
El cliente no dejó un comentario.Simon B.
El cliente no dejó un comentario.James K.
Very clean truck. Easy to pick up and drop off!Deborah B.
El cliente no dejó un comentario.TODD B.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Johnny S.
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.WILLIAM F.
El cliente no dejó un comentario.Destiny S.
El cliente no dejó un comentario.Doug W.
Make sure the uhaul is in GOOD WORKING CONDITION before letting a customer take it. The check engine light came on 25 miles into my trip, and the Transmission was shifting hard. ALSO I was charged for products I, 1 never asked for, and 2 asked for and did not recieve.MARVIN W.
El cliente no dejó un comentario.Abby L.
El cliente no dejó un comentario.linda F.
El cliente no dejó un comentario.Ryan K.
Online process was difficult. Location is great!Karis W.
The location was very tight with vehicles everywhere. Back of uhaul hadn't been swept out. Didn't get the furniture pads we need and paid for.Chance M.
El cliente no dejó un comentario.nancy C.
El cliente no dejó un comentario.Alfred E.
The person I worked met me as soon as I pulled in. Processed and took care of everything quickly. Very friendly and helpful.FRANKLIN B.
Fast and friendly.Christopher N.
El cliente no dejó un comentario.MYLIE HADDEN S.
El cliente no dejó un comentario.MARK F.
Very good customer service.Christopher N.
El cliente no dejó un comentario.Louise S.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.shane B.
El cliente no dejó un comentario.Keri G.
N/A all is/was goodChristopher K.
We mentioned that our enclosed trailer did not actually protect some of our belongings from rain that we experienced during our drive. I am an artist by profession, and many of my pieces were damaged in the process of moving. There was no recommendation made on how to pursue this issue or to reconcile it.David B.
El cliente no dejó un comentario.Adam K.
Super easy, quick to pick up the trailer. And really excellent customer service, I'll definitely recommend if I hear of anyone looking for a truck or trailer in the area.Katherine C.
El cliente no dejó un comentario.Mike E.
It was awesome for my first time renting!Alan S.
El cliente no dejó un comentario.Alanie S.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.Lisa D.
The business was closed on the day I scheduled my rental pick-up. I wasn't aware they would be closed, so was not aware I'd have to call U-Haul to learn what I needed to do. In addition, we'd had snow & ice the day before, and the truck was not cleaned off. All I had was a short handled scraper which made the job pretty difficult.Susan G.
El cliente no dejó un comentario.DANIEL C.
Owner and guests in lobby were being unbelievably racist and saying terrible things. Felt very uncomfortable and this cannot be accepted. Feel free to reach out but I will not be repeating their words. I am appalled and very disappointed.Mark P.
El cliente no dejó un comentario.JENNIFER D.
Right brake light/turn signal on the trailer did not work. We were already hooked up to it and on a time constraint so we took the trailer anyway. The guy helping told us to tell people when we dropped it off, but no one was at the location when we dropped off the trailer.Victoria E.
El cliente no dejó un comentario.Elizabeth T.
the lady at the front desk was very niceLAWANA W.
El cliente no dejó un comentario.Donald K.
Absolute nonsense that we drove 100+ out of our way to pick up the equipment. The man at the Granby location was unhelpful, condescending, and rude. The woman I spoke to in scheduling was just as bad, or worse. The only person who was professional and helpful was the lady in Emporia. I'll happily recommend people to their oil change shop, but I will say bad things about Uhaul to anyone who will listen. Note to self; rent from Enterprise next time and make my life a whole lot easier.Tyler G.
El cliente no dejó un comentario.Doyle G.
El cliente no dejó un comentario.David A.
No dollies that I ordered were on the truck. And they messed up my reservation making it an in town rental so I had to bring my truck back even tho I was moving to topeka so I not only had to make the drive back the next morning but also had to pay for those miles. Customer service was terrible and I couldn't get a hold of anyone when I needed help.Sara A.
Inform your customers to go to the online website for serviceGEORGE L.
El cliente no dejó un comentario.Stephanie W.
dropped off when closedjohn H.
El cliente no dejó un comentario.Austin D.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.zack K.
I did not drive the truck but was glad we were only going in town. Driver mentioned there might be mechanical issue. Otherwise loved the quick check in and out and easy return after hours.Ellana M.
I have used uhaul countless times, and this time will be the last time I use your service. In the last months it has been harder and harder to get the truck I need to satisfy the needs of my customers.And this time I was completely unable to provide my services. I am told my town is to small to reserve equipment. If it's to small it strange that u have three places providing uhaul services. And still can't full fill a customers needsDavid W.
El cliente no dejó un comentario.Russ B.
so easy! thank youSAM G.
This location went above and beyond! OUTSTANDING experience!Crystal P.
Hell ya! Damn good service!Dylan S.
Customer service was exemplary, keep up the good work!Shannon T.
Reserve ahead of time.JANICE P.
The woman who helped me at the Emporia location probably was the most incompetent person I've ever met. It took about 1 hour to rent a small trailer because she didn't know what she was doing, tried to blame it on my credit card when really it was a system issue. Never again will I use UHaul.Nicole D.
El cliente no dejó un comentario.Stecey P.
El cliente no dejó un comentario.Ross H.
El cliente no dejó un comentario.Troy N.
El cliente no dejó un comentario.HONGKYU L.
El cliente no dejó un comentario.Susan D.
Knowledgeable and friendly. Thanks so muchDon E.
Similar to my comments before. The come-along ratchet strap on the passenger-side of the trailer was wedged too tightly for me to release. I had to take the trailer to the rental location to get help. They were cheerfully agreeable to help.Bradley H.
I didn't have to speak to anyone at the drop-off. Using the U-Haul app. was really easy.mary W.
El cliente no dejó un comentario.Stephen Lance L.
The gentleman checking me in was a little slow but was very polite.Karen J.
Their site said they were open and they were not but large backing area for trailer. I would just say to fix there hours on the U-haul appAlexander S.
El cliente no dejó un comentario.Margaret K.
El cliente no dejó un comentario.Franklin B.
El cliente no dejó un comentario.GARY M.
Great service and Easy to rent and return,David H.
Very clean wide open lot. very helpfulBob W.
Everything was great! The pickup was quick and easy!Mary V.
El cliente no dejó un comentario.Leslie R.
El cliente no dejó un comentario.Chris F.
Nothing topnotch dealer.Jaime G.
El cliente no dejó un comentario.Dana C.