El cliente no dejó un comentario.Cheryl G.
Customer Reviews for Qc Cleanup LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.VICTOR B.
Listen to the customers concerns, and act like you care, some people are having a rough time rite now.Randy H.
Make the online process easier , the site would not let me complete the check in process to return .Michael T.
My biggest & only complaint, is that the app would not let me check out the truck. I had wait 2 hours for the store to open,because the app would not work. However, the lady there could not have been nicer. While she didn't know much about the app either,she got us checked out as soon as the computer woke up.Tammy S.
El cliente no dejó un comentario.Anthony C.
Facility smelled of heavy cigarette smoke. Trash and debris all over the office. Cat bed on counter with what looked like mouse droppings on the cat bed. Parking is tight with no assistance to back 26 foot truck blindly out onto busy roadway. No room to turn large trucks around in the parking lot. Attendant did not inspect vehicle with me and I had to come back in to describe previous damage. Truck ran poorly, engine was misfiring, which I reported upon returning. This truck handled poorly and seemed like a chore to drive. Worst u-haul experience I've ever had and I'm generally quite forgiving. Sorry for the bad review. I did get the job done though.Norbert D.
Let the customer know you are send the inspection link an hour and a half after they take the truck. And let them know you won't be there for check in so keep your keys to do the mobile check out.Lindsey A.
El cliente no dejó un comentario.SunShine G.
Easy to reserve, was running and warmed up (Feb) when I got there. Truck drove easily. Waiting for me upon return. Excellent service. Yes, there is a cat. I would definitely use her again and recommend to a friend.Tracy N.
El cliente no dejó un comentario.Chris R.
El cliente no dejó un comentario.Martha V.
Truck leaked fluid in driveway. I had planned on picking up a truck from the Rock Island location but that truck had a mechanical failure too and so my pickup time was delayed.Michael B.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Avory S.
El cliente no dejó un comentario.Jerry A.
Make sure the vehicle does not have a leaky exhaust and a load muffler.Jeffrey J.
Was easy, fast, and friendly .Marsha A.
El cliente no dejó un comentario.Samuel P.
El cliente no dejó un comentario.Timothy H.
The staff is very friendly, however the front room was a mess & smelled.Amy W.
El cliente no dejó un comentario.Gregory C.
Everything was greatDavid Z.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.DEREK J.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.James A.
Very felty dirty office ,Smells bad ( cigarettes) I did return the trailer on. Monday at 4pm than I had to return Tom the office on Tuesday to remind her to check me out . ( she said that she forgot to do so )AZIZ J.
El cliente no dejó un comentario.Timothy N.
Fantastic service and everything worked and went very smooth.Wayne H.
We love Polly!!Anthony D.
Truck was filthy inside and out, appliance dolly wasn't in the truck. The truck was a disaster, steering was super lose, brakes weren't good. We had to use pliers to pull the ramp outAndrew R.
El cliente no dejó un comentario.Tyler B.
They were courteous and helpful.LeArta M.
El cliente no dejó un comentario.Timothy N.
El cliente no dejó un comentario.TERRY H.
Location was fine but Uhaul is horrible. How can a company that screws up EVERYTIME still exist?James U.
El cliente no dejó un comentario.Alan S.
Clean and organize facility and attentive customer service.ALEJO Camargo O.
The over mobile rental experience was terrible. . 25 minutes just to complete application process. Anothe 30 minutes to pick up the truck which cut into my reserved time and another 20 minutes upon return. The owner came out barefooted and dirty when I leaving asking how I got the truck . ( jets were in the cup holder). Had no idea we even had the truck . Had to show her my rental agreementLarry C.
El cliente no dejó un comentario.Kristine M.
No improvements needed. Rep was wonderful, store was clean and organized.Crystal H.
El cliente no dejó un comentario.Ira H.
El cliente no dejó un comentario.Robert K.
Nice ladyJames A.
I misunderstood the online reservation time and according to the woman working, I was late. She made that very clear in front of multiple other guests. Rather then explaining the issue and working it out at the beginning she was rude and said she gave our truck away. She did have another available, but was having issues with the keys so it was not clean & smelled heavily of smoke. We had to take it due to being on a deadline. She did offer us a dolly and blankets for the confusion.Justin G.
Loved the complete information from the staff.Mark H.
El cliente no dejó un comentario.Jared H.
No changes. She was greatTERRY W.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.DARYL P.
Not a location issue, but I had to extend my reservation by 2 days. I went to the website to extend and it has a note to call the phone number to make changes to the reservation. I called and was on hold for about 20 minutes when I gave up. The phone message said to use the website to make changes to the reservation. I sent an email from the website and the changes were processed. The website/phone messaging is circular...Michael H.
The app needs some serious work. We spent close to an hour trying to pick the truck up thru the app.Kayla W.
Great customer service really knows how to make a person feel Appreciate itIRA H.
The store was filled with cigarette smoke. It was terrible. The worker was just smoking in the office.Jeffrey U.
El cliente no dejó un comentario.Steven B.
Everything was perfect can't ask for better customer service always got what u need on time when u need itIRA H.
Put down the Pal Mal cigarettes and get the cat off the counter.Nathan M.
The office was full of cigarette smoke, and I had to step outside in order to breathe, since my lungs won't tolerate it. Also, the attendant did not wear a mask, so that felt a little risky. Our reservation had been made online with all the fields completed, but the attendant went through the whole thing again with us, costing us extra time and requiring us to stay in the office for 15 minutes or more. The truck was good and clean though. We just won't rent from this location again, and we don't recommend it. There are cleaner U-Haul offices in the community.Matthew S.
El cliente no dejó un comentario.Justine A.
Don't change a thing with this location they knocked it out of the park and had really maintained equipment! The lady and gentleman that were working couldn't have been more helpful even in the rain!Charles P.
Friendly staff and very helpful. Thank you!THOMAS C.
El cliente no dejó un comentario.Raymond M.
The staff was nice but I had to come back to the location after picking up the truck because the door was frozen shut.wesly D.
Person in office did NOT have a mask on. The office was thick with cigarette smoke. Person had to be asked to come out and take mileage and give us the amount the charge would be. Overall will find a different location to rent next time we need it!!Gary M.
El cliente no dejó un comentario.Steve L.
First the office space for rental leasing is extremely small and over crowded. Secondly they had a huge cat laying on the counter , And the woman was smoking a cigarette and blowing it like a smoke stack. The uhaul was full of ice not cleared off from the snow storm ... The cargo area of the truck was full of the previous renters blankets and utility truck. The employee even asked me if I would clean it out. And they had the nerve to tell me if I don't clean the truck or refuel it I would be charged $60 I would never use this facility again or recommend them. It was very uncomfortable and appalling.Steven B.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Toya T.
El cliente no dejó un comentario.DAMAREA L.
El cliente no dejó un comentario.Frederick W.
El cliente no dejó un comentario.Nicholas B.
The inside of the equipment was not cleaned. There was food, an empty water bottle and it looked like something was spilled. Other than that it was a good experience. GraciasPamela E.
Great location - easy to get the equipment in and out.Don D.
El cliente no dejó un comentario.keith E.
Trucks are old and app isn't user friendlyDavid M.
El cliente no dejó un comentario.mark J.
Took half an hour to start computer to sign off on it.NICHOLAS C.
El cliente no dejó un comentario.sanjuana C.
did reservation online and received call that equipment is only available at East Moline location. employee at location is rude and she said you have 6hours to bring back. which it takes me to pickup and drop off takes 3 hrs. i didn't get enough time to move my vehicle. have to rest something else. not happyDaljeet D.
They were helpful and made the return easy.Robert T.
Very friendly and helpful staffGREGG M.
El cliente no dejó un comentario.Andrea G.
El cliente no dejó un comentario.Sarah B.
El cliente no dejó un comentario.MICHAEL S.
Nothing I can think ofNICHOLAS L.
El cliente no dejó un comentario.JENNIFER V.
El cliente no dejó un comentario.killian L.
To honest I can't think of 1 thing walking in to rent u haul I feel like I'm walking into a relative's house they treat customers like family addressed all my needs above and beyondNicholas L.
First of all, online check in/check out is a joke as it takes forever to work, if it works. There happened to be a person at this location who tried to help me check in but was unsuccessful. She was sweet, but she also told me that this truck had been in storage for 100 days without use or maintenance, not exactly the thing a person driving it 4hrs away wants to hear. We had to drive it in the rain and the wipers kept coming off. Also, slippers are not appropriate work attire; not only because it is unprofessional but it is also a safety hazard and liability.Jennifer D.
El cliente no dejó un comentario.Diane T.
This location is awesome, Friendly, and Helpful. A pleasure to do business with! This was my second time going to this location, I would not go anywhere else! I would definitely recommend it!Debra Y.
Have always had great/ excellent experience with this locationJohnny S.
Unpleasant locationJanet M.
The place stink too much cigarettes, the trucs are old otherwise everything else went smoothly.Fadilath B.
El cliente no dejó un comentario.Tom R.
The office reeked of cigarette smoke. After I got done getting my contract and paying my clothes stunk like smoke.Cole O.
El cliente no dejó un comentario.Karen R.
My whole experience with uhaul was terrible. The lady was not nice, our trailer was at another location and they were supposed to add miles to my account but didn't. And when i went to pick up the trailer, it was the auto transport, instead of the tow dolly which is what I originally asked for. The guy was rude and snappy. The uhaul truck was misfiring the whole drive.Devan W.