Customer Reviews for PostalAnnex Plus
(Distribuidor de U-Haul del vecindario)

551 comentarios

1839 Ygnacio Valley Rd B   Walnut Creek, CA 94598

(925) 947-5807

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(925) 947-5807

1839 Ygnacio Valley Rd B
Walnut Creek, CA 94598

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Drop off instructions and parking location were a bit confusing at first but the staff were very responsive and helpful in providing clarification.

Shawn O. 
Clasificación:
5.0

Nada

Teresa H. 
Clasificación:
5.0

It is always a pleasure to rent from this location.

Marc D. 
Clasificación:
1.0

Van had trash in it. Was not clean, covered in dirt and leaves. Fuel level was way under the quote level on the contract and had to get gas before i could start my journey as it was on empty.

JONATHAN O. 
Clasificación:
3.0

When I receive a confirmation on the phone from a uhaul representative for the date of my truck pick up and receive an email confirmation (“100% guaranteed”) of my pickup time I expect a truck to be available at the time. I was not expecting to be told that instead of a 9am pickup time the truck won't be available until 5pm at the earliest. And then being told only a 9 foot van is available instead of the truck I reserved. It completely derailed our moving day. The employees at postal annex did their best to be helpful, my issue is with Uhaul who made my reservation and 100% guaranteed my truck.

david L. 
Clasificación:
5.0

Nothing! Everything was exceptional

Chandler N. 
Clasificación:
5.0

This was by far the BEST U-Haul pick up experience ever. I have been using U-Haul for the past 9 years of living in the San Francisco East Bay Area and Sam at PostalAnnex Plus in Walnut Creek is simply amazing. I am very fortunate to have been able to use this location and I hope Sam sees this review.

Annmarie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

janine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ric D. 
Clasificación:
5.0

Amazing customer service! Clear communication, friendly and fast! My experience at this location was 1000X better than the Monument location in Concord.

Brandt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
5.0

The emailed instructions were wrong. My reservation was for 8am. The email I received said 9am. The email also gave the incorrect time the office opened. It said the office opened at 10:00am. It opened at 9am. The other thing that is very difficult to find is directions on how to pick up a truck through the mobile app. A phone rep said she'd email me instructions, but they never arrived. There is nothing on the website to help. Why don't you have a PDF customers can print out with instructions? That would be helpful. The video I finally received had too many steps to follow without taking notes.

Holly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

The representatives were professional, knowledgeable and service-oriented.

dawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JHON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

The technology pushed out to the end-user customer needs improvement, specific to the links and buttons not working. Local office staff were helpful to workaround the issues.

ARMINEH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Rita was really professional and personal

Dimitar K. 
Clasificación:
5.0

Well-run business that is a pleasure to deal with.

Marc D. 
Clasificación:
4.0

U-haul app too complicated for check in -check out. Person at the counter did the transaction in 3 minutes.

David P. 
Clasificación:
5.0

Great assistance with my u-haul rental, I really appreciated it! 5 star for sure!

Angela L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
3.0

The uhaul website said they offered mobile pickup at all hours so I reserved a van for 8am. When I went to pick up the van the business was closed so I had to return at 10am when they opened to get the van and everything was good. However, the business owner knew of my reservation a couple days in advance and didn't contact me with the correct time. So uhaul and the business owner messed up, and I didn't get the $50. Next time I'll only go to a genuine uhaul center.

mark R. 
Clasificación:
5.0

Fantastic service, great location staff, great condition cargo van Loved this experience!!

Michael B. 
Clasificación:
5.0

Only complaint is the dirty windshield. Other than that, very smooth process.

Warner G. 
Clasificación:
5.0

Excellent and friendly customer service

kristin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Although clean, still needed garbage picked up - just a little - we rinsed the Ford van ourselves before we drove to our destination … SAM is AWESOME and he took such great care of us. We have already recommended to other friends. SAM

Ira H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Location and Staff was great. I tried to use the app...but had issues with it, so went inside. Faster and great service with an actual person.

Samantha B. 
Clasificación:
5.0

Great service. So easy. We will use this location for a rental again!

Lewis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anton N. 
Clasificación:
4.0

Mud and passenger debris was in the cab of the van. It smelled of cigarette smoke.

KATHLEEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Catherine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

online check-in was inefficient. Ultimately went inside for in-person help from the location manager

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hytham B. 
Clasificación:
1.0

El cliente no dejó un comentario.

HARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT C. 
Clasificación:
4.0

It was difficult to get reception to complete the check out process. I was running all over the place trying to complete check out because I could not load pictures from another place other than where I had to leave the vehicle. So it's definitely not a perfect process

CASSANDRA G. 
Clasificación:
5.0

Great experience. Sam was so nice and helpful and I appreciated it. I would definitely go back!

LISA A. 
Clasificación:
5.0

Great staff, the employee was very accommodating. A+ service would come back again.

WILLARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ESTHER W. 
Clasificación:
5.0

Quick service and smooth sailing.

CHRISTOPHER C. 
Clasificación:
5.0

Apple iOS app gets me to login each time I use it. Would be nice to keep me logged in. Would be good to provide more information about how toll charges are handled.

CIARAN F. 
Clasificación:
5.0

Fill tank with gas

Bennett P. 
Clasificación:
5.0

This location was terrific. The pick up service was fast and convenient, and the drop-off (via key drop box) was simple. Thanks for offering this service in Walnut Creek!

JOSEPH T. 
Clasificación:
5.0

Everything worked out well. Thank you

CYNTHIA S. 
Clasificación:
5.0

Nothing! Sam is so easy, helpful and efficient! Not sure if he is the owner, but it is worth it to rent from him because he always has the rental if you book it with him. That has not been my experience with other uhaul facilities. Plus he is very friendly

Ana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER JAMES D. 
Clasificación:
5.0

Helpful and cheerful

DANA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G. 
Clasificación:
5.0

Process was well explained and Sam was very helpful and efficient!

JASON K. 
Clasificación:
5.0

Whomever the owner of this establishment is, was so welcoming, calm and very polite. I will definitely come back and use this specific establishment again.

KAILANI K. 
Clasificación:
4.0

Well done.

RONALD W. 
Clasificación:
5.0

Make it easier to register in advance of picking up vehicle.

JOHN B. 
Clasificación:
5.0

The manager at the Postal Annex was super friendly, and even helped guide me out of the tight parking lot. Great guy. Highly recommend this facility.

ALAN W. 
Clasificación:
3.0

Reserved a truck which got changed to a van. But it worked okay

RODNEY W. 
Clasificación:
3.0

Need to have all the equipment, to avoid surprises.

GONZALO E. 
Clasificación:
2.0

The fuel tank was completely empty when I picked up the van. Also, I started getting spam texts as soon as I shared my phone number with UHaul, which felt like a privacy violation, especially as you took my Driver's License information and photos. Please delete all of my information ASAP.

MITALI P. 
Clasificación:
5.0

Found this location to be less complicated and and overall a much better experience than another U-Haul location I have used in the past.

WARNER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trisha D. 
Clasificación:
5.0

I have had truly abismal uhaul experiences in the past, not having the van or ANY van i reserved (happened twice), employees who didn't care at all about their jobs or customers, dirty vans etc. The Uhaul postal annex (Walnut Creek on Ygnacio) was FANTASTIC. The man working there stayed late for me, was super fast and efficient, made sure I understood how the gas worked and that I had the service number and his name and number should there be any problems. He, just made the whole process so calm quick and easy, I will seriously never go to any other uhaul, it's like night and day. To the man working there, a huge thank you!!

KRISTIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT I. 
Clasificación:
1.0

There were roaches that infested all my furniture in uhaul

JAYDEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Great service, terrific price, friendly staff. What's not to love?

ALAN S. 
Clasificación:
5.0

The people at the Annex are helpful and friendly.

ANDRES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Lenient on a late return!

FLORA D. 
Clasificación:
5.0

Ninguno

RENUKA K. 
Clasificación:
3.0

The truck was terrible! The driver's side windshield wiper had the rubber blade falling off the metal arm so it was metal scraping across the windshield. The lower mirror on the passenger door was shattered. The entire mirror arm was loose and would not stay in place for me to see side traffic while driving the busy freeways. I had to wrap the mirror and arm with packing tape to secure it. Every time I would press the accelerator, the engine would screech loudly. Likely a belt problem. Something red was splattered on a wall inside the box. Some kind of food, blood..,,not sure. Terrible!!!

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FOLOLA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUL N. 
Clasificación:
5.0

Guy was very helpful and friendly

Sabrina L. 
Clasificación:
1.0

A truck advertised as $20 should not cost $135 for a 4 hour period. Even with insurance and charging per mile. I'd like someone to call me at 925.787.8420 so I can reconcile the differences. Nick

nick K. 
Clasificación:
5.0

nothing. all is okay. friendly host. good sold truck. Oh...it would be nice to have lifting belts and more accessories to choose from... but that's about it.

Andre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel Ceja A. 
Clasificación:
4.0

For the vehicle I rented (TM1770N), please look into cleaning the driver's cabin, repairing the seat covering, and checking the engine. When I picked up the vehicle, it smelled really musty, which will concern future drivers for this vehicle. Additionally, the vehicle was unable to start at one point, which required me to call roadside assistance, adding almost an hour of more time to my move.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

Nothing! Great experience

MATTHEW T. 
Clasificación:
2.0

The no insurance policy should cover the vehicle damage uhaul should be responsible for that. A persons Insurance covers an accident not damage that the vehicle undergoes if it breaks down while the person renting it is using it.

THOMAS G. 
Clasificación:
3.0

Gas gauge was indicated wrong, ended up putting more gas than i used

ARIO E. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH W. 
No se han enviado comentarios para esta ubicación.

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