El cliente no dejó un comentario.Colleen M.
Customer Reviews for Porthos Pet Supplies
(Distribuidor de U-Haul del vecindario)
Vulcan, AB T0L2B0
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 2 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We booked a uhaul for pick up in Calgary on the day of our move. We were not informed that we indeed had no uhaul to pick up and had to drive an additional 3 hrs there and back to get a uhaul on Vulcan. This seriously affected our moving day and overall experience. We will never book with uhaul again.Oliver H.
The moving blankets I ordered weren't available and I had to create a new order in another town to get themSara D.
They made a mess of our order and without telling us they added the coverage fee when I had not asked for it and had already done it online saying I didn't want the extra feeCarlos H.
Very helpful young ladyaudrie J.
Andrea and Jade are awesome, always a pleasure dealing with them. Corporate Uhaul on the otherhand complete crap, really couldn't organise a piss up in a brewery. Can't sign off at the site using uhaul.com/share don't bother contacting uhaul customer service, absolutely useless. As much use as a chocolate teapot. Most Uhaul agency's get next to no help from corporate just lots of hoops to jump through. Once again Andrea and Jade at Porthos in Vulcan, can't praise them enough.PAUL S.
El cliente no dejó un comentario.Hans B.
El cliente no dejó un comentario.Douglas M.
Only comment is it was a bit trying documenting the damage on the trailer as it was not jhat the photo on file was. When trying to make comments and downloading the pictures on your program, it kept timing out, so ended up having to do it 3 times and finally using only a few words to desribe things. Otherwise the rental experience was good.Jeffery K.
Very nice store.Wyatt S.
Friendly service clean well maintained clinic.Paul B.
The service was excellentrejean L.
Great location, easy access, nice peopleDavid C.
Staff were very helpful from beginning to end. Appreciated their support & assistance.Larry B.
El cliente no dejó un comentario.PETER M.
Very full lot. Thankfully I had help to get the car trailer in between and around the corner. Much closer than the pick up location. Thankful for saving km.Annechiena O.
El cliente no dejó un comentario.James S.
Jade provided excellent serviceKent T.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Marilyn M.
We were to drop in Lethbridge we got called to return to Vulcan 60km away, which meant gas etc for our vehicle as well. Then, the lady there did not say anything about the deposit as we were to drop off in Lethbridge. Then I phone and told would have to go back to Vulcan to get my deposit back. With the move was good but the return process was not good at all. Not impressesCOLLEEN S.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Rodrigo S.
They know their stuff. Most helpful and made the entire transaction easy for the renting side of the move. Wish every business was as helpful.Chad F.
El cliente no dejó un comentario.George H.
I believe I overpaid on the day rateRonald K.
El cliente no dejó un comentario.Steven V.
El cliente no dejó un comentario.Connie K.
El cliente no dejó un comentario.Dwayne H.
El cliente no dejó un comentario.Axel J.
Tell them to ask for Jade she did awesome!!!Crystal B.
El cliente no dejó un comentario.Rose R.
Kevin was most helpful. I would recommend this site to any and all.HILDA B.
Have drop off open in person or fix for online pick=up and drop so I don't have to go through technical support cause your sign in for it doesn't work at all.Neil R.
So happy to have found such a wonderful new store in our new town. Very helpful and knowledgeable.michael W.
Kevin took very good care of us! We would definitely use this location again.Angela M.
Kevin was extremely helpful and knowledgeable. He not only knows how everything works, but he conveys that knowledge very well. I went in to inquire about using a U-Haul and left feeling confident in all aspects of the rental. If I need a van in the future, I will certainly be coming back here.Joshua C.
El cliente no dejó un comentario.Calvin D.
Ensure that the vehicles are clean and roadworks.peter W.
This is a much smaller location, but staff were equally proud of their business. Clean. Organized. Very helpful.Larry B.
Still not sure if I get any refund for the twice that I left extra gas at drop offKathleen M.
It is rare to find merchants as dedicated to the service of their customers any more as PORTHOS was for us. Porthos truly provides the service of a small town you will never find in the city and is worth the travel to find someone who cares about the customer still in today's world!Doug M.
El cliente no dejó un comentario.Richard M.
Brayden was a great help he went above and beyond the call of duty to help my spouse and I out thank you for making our move slightly less stressfulPAUL E.
They treated me like family and they are amazing people 100/100 for service and cordiality. They are professional,knowledgeable and willing to do what ever it takes to help a customer. Thank you for making the worst time of my life a bit better Andrea and Kevin !!!PAUL E.
Received outstanding service, vehicle was comfortable to drive.Meike S.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.lorie W.
Friendly and help full person in the store helping us . Great servicearmin G.
Very friendly and accommodating.STEVE V.
El cliente no dejó un comentario.Mark E.
Well done!!!Doris H.
It would be very difficult to make any recommendations. The service and the trailer we rented were superb.Douglas E.
El cliente no dejó un comentario.Shelly W.
When we returned it I could not log into my account. I took pictures with the date and time and also I tried to call the 1-800 number but was put on hold. I was charge extra for late charges, and also for an unclean truck, but my pictures show it was left perfect clean, actually better that given to us. When trying to reach Adam K from Lethbridge area Uhaul, he then agreed that the truck pictures that I took and the truck pictures the Vulcan place took where very different. I had tried to say there was no gravel or anything in the back of the truck. I said someone must have put gravel in over night since the unit was unlock. I was told that I had left it dirty and there was no way someon would do that in the town of Vulcan. )Basically I was lying) When I finally receive a refund, I was given back the 80.00 but not the GST or the service free which for the extra day and cleaning charges I was 5.68 SHORT. Then I was told I went over my kil by 4 Kil, which is NOT TRUE. We went right from the city center to Vulcan. There was no deviation so there is no way we could have gone over. I would like someone from head office to call me about this matter. This was a 1 out of 5 rating.Mike F.
Make sure the fuel tank is topped off before the next customer rents itZane B.
El cliente no dejó un comentario.Murray M.
Everything was perfect!Julie H.
Upon return computer showed a BMW sedan was towing a RAM1500???BRUCE T.
Make it so if you have problems and the dealer needs to talk to management they dont hang up on them. We had problems with refund and everytime dealer would call they would hang up. So something that would have taken an hour took all day.Viola C.
Nice people fast serviceAldwin F.
Andrea is so friendly and easy to deal with.Gerald S.
Nothing. Kevin was great. He is always accommodating and has a great selection of trucks and trailers.William B.
El cliente no dejó un comentario.David F.
To look into repairing the 24/7 log in to ensure that all the documentation shows as contracted for. Thank you to Porthos Pets for going out of their way and trying to help us figure out the issue.Tracey R.
The young Lady named Jade was excellent help.David F.
The two ladies at the Porthos Pet Supply in Vulcan, Alberta were friendly, knowledgable and helpful throughout the entire rental process. This despite my frustration with how much information U-Haul demands to rent a trailer. I've rented moving trucks, cars and mechanical equipment and have never been asked to provide references in addition to two government supplied pieces of ID. Regardless, the trailer served it's purpose without any problems. Kudos to the ladies at Porthos Pet Supplies.Walter O.
El cliente no dejó un comentario.KEVIN H.
Great experienceRandall J.
El cliente no dejó un comentario.Alan W.
El cliente no dejó un comentario.Bryn W.
El cliente no dejó un comentario.MIKE L.
El cliente no dejó un comentario.Linda B.
Make the fine print BIGGER! on your documents. They are hard to read, especially for seniors.sherman M.
5 star service, couldn't be happier.PAUL S.
Top notch service from Kevin, went above and beyond when I had difficulties with the pickup system on my phone. Phone pickup system, great idea, poorly executed. 25 mins of frustration, try again uhaul.PAUL S.
El cliente no dejó un comentario.Irene C.
El cliente no dejó un comentario.Robyn W.
El cliente no dejó un comentario.RANDY A.
Service was incredible and availability was perfect! Customer service deserves high praise as they did whatever they could to fit our needs and help us out. Thank you Vulcan U-Haul!!Jessica F.
We thought they did everything well. We had no problems. No need to improve.Bryn W.
El cliente no dejó un comentario.Jarrett H.
El cliente no dejó un comentario.Gordon N.
El cliente no dejó un comentario.RANDY A.
Very efficient and polite. Most helpful people at this location,Dale A.
Great service, super helpful, showed me everything I asked about and with a smile the hole time.Bernardo P.
Excellent service/ very clean trucks. Helped with all are questions. Best rental experience ever with U-Haul.Lavonda J.
Immaculately clean trucks and will take the time to answer all of your questions and even have trucks prepped and waiting for there out going customs! Exceptional customer service.David H.
El cliente no dejó un comentario.David H.
Website said there was a car dolly there but wasnt when I went to pick it up. Was upgraded to car trailer and kms were covered to get the other trailer. Good service, could use more accurate online orderingbrandon P.
Great new truck... so much better than the old ones I've used in the past. Excellent mileage.Bill B.
nothing, Kevin at Porthos was excellent and the whole process was smooth. Thank you so much.Leanne P.
El cliente no dejó un comentario.sunghun L.
Keep up the good work. It's a pleasure doing business with Kevin and Andrea.PAUL S.
Driving here was worthwhile as I have never seen a truck so clean.Kevin H.
Make the contract process simpler/easier for the agents. Get the card reader in the agency working. This is not the agents fault, it's head office. Kevin does all he can to make the experience the best he can.PAUL S.
Not much - excellent and friendly service and I would not hesitate to recommend them to others.George J.
Friendly and reliablechris W.
El cliente no dejó un comentario.Meagan Y.
El cliente no dejó un comentario.Tracey R.