Amazing customer service. Very clear with terms and conditions, amazing staff!!!!Genesis F.
Customer Reviews for Palo Verde Equipment Inc
(Distribuidor de U-Haul del vecindario)
Buckeye, AZ 85326
(Southeast corner of Jackrabbit Trail and West Dunlap Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 4:45 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner/operators were very nice people. Unfortunately, the wheel dolly I rented was a used up p.o.s. Their on line images of the dolly look shiny & new. The owner did make sure to point out the damaged fender to me & asked if I was OK with it. I've towed this car (A 2014 Hyundai Azera) several times with wheel dollies from U-Haul without incident. I had no idea this one was any different from the others I'd rented in the past. The "1st" problem I had was when I went to slide the drivers side loading ramp out. It came almost all the way out, then jammed, sticking out at an angle and I couldn't back the car off to adjust the car more to the right. It took me an hour in the street to fix the ramp. I called & the management very kindly did offer to send someone to help me, but I fixed it soon after speaking with them & called them back to let them know. I had "thought" that I may have pulled too hard on the ramp at 1st. It turns out that when you extend it to where it can be lowered to the ground for a car to drive up, it falls out. Now for the REALLY BAD part...When backing my car off the dolly, it tore the front bumper cover off the car, causing thousands of dollars worth of damage. (NOT exaggerating!) I had to duct tape it on, while on our trip. Once we got home, It took the help of two of my neighbors, using two large jacks & two jack stands to get the car off the dolly. It turns out that the metal loops that the inner portion of the wheel straps attach to, underneath the car, stick up quite high & when loading it on, the bumper cover just pressed against them & slid over. I never heard or felt anything to indicate that anything had rubbed or impeded the car going up onto the dolly. The mechanic from the shop I picked the car up from, who helped guide me on to the dolly in the 1st place, didn't sense anything wrong either. But backing it off, those metal loops hook the back edge & don't let go! I didn't bother trying to address it with U-Haul. I didn't take the optional insurance, & it probably wouldn't have covered it anyways. I have NO DOUBT that this is nothing new to them & they've got themselves covered from most any angle. Understandable that they have to, because of people over the decades that have tried to take advantage of them with false claims. Regardless, it SUCKS. I NOW know that there are different wheel dollies they rent, & that some of them will tear your car apart if you don't have someone standing guard, watching every inch of movement of the vehicle as it goes on & off. It would be nice if U-Haul actually would do something to help with this situation, as that thing "probably" shouldn't be in service anymore, without some sort of warning about use with a more modern, lower car. But I just don't think they will. I'll still rent from them. Now that I know there's a difference, I'll just make sure I don't get some old P.O.S. next time.Michael J.
It was closed but owner went out of her way to help I forget her name but she was very helpfulTamatha C.
El cliente no dejó un comentario.TIM B.
El cliente no dejó un comentario.Jose S.
I have more of a problem w U Haul. Telling me to go from one location numerous times. Very unsettt and unprofessional. Actually total Bull Shit modelStevenG K.
This place was clean, organized and helpful. No issues at all.Christopher K.
El cliente no dejó un comentario.Isiah J.
El cliente no dejó un comentario.Sheila T.
Both owners were super nice. U-Haul gave me a great deal 118$ for 3 days. I will recommend and use again myself.Sheila T.
El cliente no dejó un comentario.Arcey B.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.KERRY B.
El cliente no dejó un comentario.Mike C.
Overall great experience! I had a last second reservation and Kathy was very pleasant and helpful. She walked me through the entire rental process. She even walked me around the trailer and re-inspected everything to make sure everything was in working order and described how everything on the trailer functions. Thank you for making my rental experience amazing!MONTE K.
Great customer service, friendly, and helpful.CHRISTOPHER G.
I will only use this location, the customer service was top notch!PATRICK W.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.BRENNAN B.
This area is dark. No major signage showing that its the place. Dirt lot in a farm area with no bright lights for customer. Had to do my transaction with a small flashlight. Very dark seems unsafe with no information on the door only a lockbox and combination locks on a post. Doing the app at night seemed creepy had to look around to make sure I was safe. Will not go to this one at this hour again. Try daylight maybe when office is open. Looks like someone lives here in a side apartment that looked creepy.Joe C.
El cliente no dejó un comentario.YESENIA R.
Welcoming customer serviceJames B.
El cliente no dejó un comentario.BRITTANY P.
El cliente no dejó un comentario.BRONISLAW G.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.JERRY V.
El cliente no dejó un comentario.BYRON R.
El cliente no dejó un comentario.Emily G.
Was a good rental experience very nice peopleCURTIS W.
El cliente no dejó un comentario.Angelica L.
Very friendly staff!Amber D.
El cliente no dejó un comentario.PHILLIP W.
El cliente no dejó un comentario.MEGAN H.
El cliente no dejó un comentario.Brent M.
Other than the vehicle(Best truck I've ever rented) I recommend the first ten moving blankets should be free.CARLOS P.
The pickup location was fine. HOWEVER, I could not pick up the truck as scheduled. I called 2 weeks ago to make the reservation. When my wife went online to set up my account for the next day's pick up, it said there was no reservation. She called Fri evening and talked with Antonio. He said he figured out what the problem was and fixed it. When I got to the pick up location on Sat morning, and tried to log in, I received the same message. I stayed on hold for 50 MINS waiting for someone to help. My moving time was being severely impacted, as I already had all of the people helping me, waiting at my home. Thankfully, the people who run the business at the pick up location saw me sitting outside for an hour and came out to ask me what was wrong. When I explained that there was a problem with the reservation, AND I could not get anyone to answer my call to help, they invited me inside to complete my reservation manually. There is a HUGE glitch in your off hour pick up system and you should NEVER expect a customer to stay on hold for 50+ minutes waiting for a representative to assist them. I would probably not use UHaul again in the future because of this experience. And, I have been telling people about what happened so hopefully they can avoid the same issue. Very stressful and disappointing.RUSSELL W.
Great location!!! They are the best !!!!EDWARD S.
Easy process within 15 minutes of homeMichael M.
Location was good... owner/staff were very helpful and pleasant.Richard S.
Site not open on weekends. Truck missing license plate, called help line for equipment pickup, was put on hold and line disconnected after a few minutes. Tried 3 times same issue. Then called roadside assistance, again put on hold... Tried website but no applicable options.Jeffrey H.
Very professional and pleasant.DANIEL R.
El cliente no dejó un comentario.DARRELL C.
El cliente no dejó un comentario.Norma Q.
nothing it was amazingMATTHEW C.
El cliente no dejó un comentario.MATHEW W.
El cliente no dejó un comentario.WATERMAN N.
Staff and location were both user friendly. Had a very pleasant user experience. Would gladly rent from again.MARK K.
We had a great Rental experience! Definitely coming back! They accommodated my husband & I today. The truck was really nice, clean & the AC was just what we needed since we were moving our family ATV's.DANA J.
The person there didn't know what was going onjose V.
El cliente no dejó un comentario.Alexandria R.
El cliente no dejó un comentario.David A.
It was greatShaun H.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.CHARLES P.
El cliente no dejó un comentario.STEVEN W.
More organization within the office.JOSEPH N.
El cliente no dejó un comentario.Joseph G.
The problem wasn't with the rental location itself. The place was fine. My contracted rental pick up was in Phoenix. A day before the actual rental it changes to Buckeye - about 25 miles away. Unacceptable. Pitiful excuse by Uhaul. No compensation for the change. Pathetic. And a queen mattress bag that I bought wasn't at the pick up location. I had to go to my original location to get the queen mattress bag I paid for.RODNEY M.
El cliente no dejó un comentario.David S.
Great Service !!Paul H.
El cliente no dejó un comentario.GARY T.
Renting the equipment from this location was very pleasant, and the customer service was excellent! I will deffinatley use them again, thank you!JOSEPH K.
El cliente no dejó un comentario.SCOTT J.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.STEPHEN K.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Harwood W.
El cliente no dejó un comentario.Myron T.
Very nice people!Jo ann C.
El cliente no dejó un comentario.Jerry M.
nothing to improve; very easy to work with.Michael T.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Bruce E.
The people here were very helpful and polite. It was a new truck and tow dolly and they performed much better than I expected through the mountains of Utah. The people at Palo Verde were very helpful and polite. Thank y'all!Dennis O.
Pablo Verde Equipment was great! Uhaul was spotless, customer service excellent. Will use again.Tisa W.
Great little location to drop it off... The lady who runs it is awesome!!!Amy M.
Easy drop off and very friendly staffKATHLEEN H.
The rental location was fine overall. It was technically closed and I arranged for online pickup, but the online pickup was a fiasco with tons of problems. The owner of the location was reasonably helpful and nice, but the entire situation could have been dealt with better. I am most disappointed with corporate. See additional comments.James G.
El cliente no dejó un comentario.Daylin H.
Great service. Friendly and courteous. Thank you Kathy.Jose B.
El cliente no dejó un comentario.KAY F.
El cliente no dejó un comentario.GEORGIANA K.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Carl G.
El cliente no dejó un comentario.Geoffrey E.
Very easy, great personnel.Mario V.
El cliente no dejó un comentario.Terri G.
El cliente no dejó un comentario.Harwood W.
Very friendly and knowledgeable ...Kathryn L.
Kathy was excellent to work with. I plan to come back to reserve moving truck and any future UHaul equipment at this location. Gracias.Jeffrey M.
El cliente no dejó un comentario.robert O.
El cliente no dejó un comentario.Talon N.
Kathy was very nice and helpful. We need more people like Kathy in this world. Thank u!!!GRISELDA S.
The people that were wonderful easy-going and helpful. Will be recommending and thanks a lot.Daniel O.
Blown Tire Issueroger S.
Pali Verde Rentals did great. The only issues I had were with the U-HAUL app. It would not work on my iPhone at the location.Tyanna H.
No CommentRalph P.
Great to work with. OutstandingRandall C.