Customer Reviews for New Hartford Self Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Not much room for improvement. The staff were helpful and courteous, the facility was organized, and clean. I recommend this U-Haul facility to anyone who is moving.

Clasificación:

1.0

Outside of having my reservation changed on me to a new location, I was told over the phone I'd be able to pick up Sunday, which I initially scheduled. The rep at the New Hartford location called me at 1:30 pm on Saturday and told me I had to pick the truck up in an hour or not at all. This was extremely frustrating since I was out of state, and she was rude/defensive right from the start despite my being polite and asking for more detail. I asked if my parents could pick the truck up, which she allowed, but she reiterated that they absolutely had to be there by 230 which was her end of day. For some reason she also didn't have any information about my reservation and how much I paid for it ahead of time. She was unable to tell me if I would be charged extra, and could only confirm that I wouldn't when my father went to pick up the truck. Based on several changes to my reservation including the date and short notice, and the poor customer service, we won't be using Uhaul in the future. Additional note: there was a loud whining sound whenever we turned on and drove the truck. It obviously needed a new fan belt and for some reason hadn't been serviced.

Clasificación:

5.0

Smooth, easy process.

Clasificación:

5.0

Easy, safe drop off location, app did not function, I used the key drop box and the staff contacted me and made it all good.

Clasificación:

4.0

Everything was good. Very accommodating

Clasificación:

1.0

One of their employees smokes inside the building we found a dirty hat in the truck and a empty pack of cigarettes in the U-Haul it made weird noises