Customer Reviews for Matts Auto Service
(Distribuidor de U-Haul del vecindario)

112 comentarios

1580 5th St   Ewing, NJ 08638

(609) 643-4366

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(609) 643-4366

1580 5th St
Ewing, NJ 08638

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Quick, easy and efficient. Vehicles are well maintained and staff was friendly. I plan on coming back again.

APAI D. 
Clasificación:
5.0

everything was fine

Douglas K. 
Clasificación:
2.0

El cliente no dejó un comentario.

ILIE S. 
Clasificación:
5.0

Fast, smooth, and great overall!

Robert C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga B. 
Clasificación:
5.0

Location and equipment were great. The experience from the actual Uhaul team was terrible. I followed instructions given once I got to the location but they just kept bringing me right back to the start page. I had to wait over a hour to get to someone in customer service!!! Once there, the lady told me to just watch a youtube video. Why couldn't she just give me the code I needed to get the keys!!! Luckily, Matt showed up and helped. Without him, it would have been a disaster. Would I recommend pick up from him? YES. Would I recommend UHAUL... NO!

Chelsea C. 
Clasificación:
5.0

Nothing to do. I did not have any problems. The people at Matt's were pleasant, friendly and accomdating.

howard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachid E. 
Clasificación:
5.0

El cliente no dejó un comentario.

isabelle N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROLAND G. 
Clasificación:
5.0

the external mirror to the left side of driver's seat. the lower portion of the mirror did not respond to the electronic control and had to be manually moved for alignment. didn't know this when I drove off with the truck, took me awhile to figure out the problem. as this shows the blind spot it is a key thing which should be fixed/at least notify customers of it

Sam H. 
Clasificación:
5.0

Have all the equipment that is needed when customers come in for that service

Beverly H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAE U. 
Clasificación:
5.0

Great service, friendly people, best place to get a U-Haul

MATTHEW R. 
Clasificación:
5.0

I was charged for an overnight service charged that should not have been charged. In my contract, I didn't choose a drop off location. When I pi ked up the truck, the guy left that open. I had until 9am Wednesday Jan 12, 2022 to get the truck returned.

PATTI S. 
Clasificación:
5.0

Matt was a great guy, he really hooked me up. Kelly in the office was a sweetheart. Nice people. Dont hesitate using them

DENIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Staff was very helpful!

SEAN M. 
Clasificación:
3.0

Trailer was not checked back in after drop off.

DAVID F. 
Clasificación:
3.0

Had a flat tire. Good was written on the sidewall. Tried to call for service, no luck there. Went online, never received a reply.

STEVEN W. 
Clasificación:
5.0

None. The process was quick and easy

Darrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

marilee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYANNE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saconda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Basilio D. 
Clasificación:
4.0

This specific location was fine but picking up a U-Haul is always a complete nightmare through the mobile app/self service website. I literally fucking hate you U-Haul

Madison M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Wael Y. 
Clasificación:
2.0

I have rented 9 -10 times over the last several years. Only ONCE was the equip. at the location I booked. This time the pick up was 10 miles away in the wrong direction costing me $40 in mileage plus gas. The $50 you offer if the scheduled equip. is not available as booked is meaningless if you change location and I have to pick up miles away. You should specify that your mobile drop-off app must be completed AT the drop off site. I attempted to complete upon return home and it would not allow since it is location dependent. Therefore the drop off location surcharged me for fuel despite the gauge being exactly where it was on pick-up. $50 for fuel and surcharge is theft. Get rid of those locations that never have equip. so to stop the bait and switch of pick-up locations. Very unhappy.

DOUGLAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
3.0

Due to COVID and this location is small when customers enter in to conduct business; The employee's should not be surrounded bye the counter area until the customer's complete their transaction.

CHARAI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisha M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

This was by far the heart experience I've had using U-Haul! The staff were nice and worked hard to give us the best service possible even with some glitches along the way! Gracias

MARISA JEAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERARDO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

suzette B. 
Clasificación:
3.0

First you should make it easier to get in touch with someone when you're having a problem with the lock box. I was on hold for 23 minutes. Also, I wanted a hand cart which I was charged for but it was not in the van. I want a refund for that charge.

Christine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA R. 
Clasificación:
4.0

Service was fast. Thank you

BOANERGE JR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAE L. 
Clasificación:
2.0

Please be inform before vehicle pick regarding approvals, I waited for one hour to pick up vehicle due to customer care lag.

Srinivasa Rao A. 
Clasificación:
5.0

The trailer door latch is difficult on the 6x12 and is hard to close sometimes. Fixing it would be good.

ERIC G. 
Clasificación:
5.0

I didn't believe it was going to work, but the remote pickup/dropoff service was great! Quick, easy, clearly explained in the instructions and Matt's Auto Service had everything ready on time for a smooth transaction.

Joshua B. 
Clasificación:
5.0

Matt & Kelly were very helpful & made u-haul rental a great experience.

John Z. 
Clasificación:
5.0

Customer Service was great!

Madeline C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MONICA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

The help was excellent I see no need for any changes

Sally N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
3.0

I have called about this 3 times and placed on hold for over 20 minutes each time I work days I can't keep calling I have emailed 3 times no response I am being charged $30.00 for 7.5 gallons of gas I NEVER even used How can I be charged that much for 8 miles of travel this is absurd that i was billed and even more ludicrous that it's taking this long to reimburse

Jamil S. 
Clasificación:
4.0

Tire pressure was low, they (at uhaul) put air in the tire but the light never went off.

Prayther S. 
Clasificación:
5.0

Would have preferred to pick up tow where I picked up truck because it was closer to my location and had to make an extra trip.

GAIL H. 
Clasificación:
4.0

I paid for furniture pads, but did not receive them. I will be requesting a refund.

Jeff F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dorothy J. 
Clasificación:
5.0

The service was great and they made it quick and easy.

Paul D. 
Clasificación:
3.0

The trailer had rags, wood, even a big rock left in it. Still it performed well on my trip. There were some BIG issues getting U-Haul to give me a final pick up location. I am very unhappy about that part of the process.

James E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Desmund C. 
Clasificación:
5.0

great service. everything went smoothly.

Jessica Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario A. 
Clasificación:
3.0

Completely average in every way. Not good, not bad.

Karin D. 
Clasificación:
5.0

Easy and convenient drop off.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian A. 
Clasificación:
4.0

I told them I may have left my cell phone holder in the AC vent and they said they didn't see it. I checked and it was exactly where I said it was.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devon Q. 
Clasificación:
5.0

The location was very convenient and drop off was a smooth transition.

Delilah C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Martine D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Nothing else everything was done professionally

william J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANCHAL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

tiffany N. 
Clasificación:
3.0

It was a repair garage. Never sparking clean, but as long as they are good mechanics that's all that matters!

johanny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
1.0

Opened half hour late. After pounding on door we finally waked him up. He said he did not open until 10am and was doing us a favor. I picked another location on Brunswick Pike because they opened at 7am and was scheduled at this location which opened at 9am. The place is a dump and the man was a cigarette change smoker. Then we find out the extra equipment was at another location which was 15 minutes away. He never gave us a contract. I had help waiting at my house to load. We are planning to rent a truck two more times and will think twice about hiring U-Haul.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

Used gum and spilled soda in the cup holders. No problem, I cleaned them myself. Other than that it worked great.

Jack H. 
Clasificación:
3.0

Wipers not maintained or in good condition. One of the two cigarette lighter did not work. Plus was a hand truck was included.

ALAN H. 
Clasificación:
5.0

My experience was overall great.

CYNTHIA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

keegan S. 
Clasificación:
5.0

Very friendly and great to wor km with

STEPHEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
2.0

El cliente no dejó un comentario.

solomon T. 
Clasificación:
4.0

El cliente no dejó un comentario.

beverly M. 
Clasificación:
5.0

Very nice people to work with. Will do business with them again. Thank You.

Specialty M. 
Clasificación:
5.0

The personnel were very attentive and helpful. Very quick and easy to drop off.

LATONYA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
No se han enviado comentarios para esta ubicación.

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