Customer Reviews for Marrows Wireless LLC
(Distribuidor de U-Haul del vecindario)

490 comentarios

50 Marrows Rd   Newark, DE 19713

(302) 565-4056

Horarios de la ubicación

  • Lun.- sáb.: 10:30 a. m. - 8:30 p. m.
  • Dom.: 10:30 a. m. - 6:30 p. m.

Servicios en esta ubicación:

Contáctanos

(302) 565-4056

50 Marrows Rd
Newark, DE 19713

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 10:30 a. m. - 8:30 p. m.
  • Dom.: 10:30 a. m. - 6:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Specific Uhaul building

Nigel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lesly W. 
Clasificación:
5.0

Nice guys...streamlined check in procedure

david M. 
Clasificación:
5.0

One headlamp was out. Please check to see that all lights work. Gracias.

Allan C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicky T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
3.0

Make sure the site has all the equipment requested or they can't take the reservation. Our original location didn't have the truck and this location didn't have the hand truck we needed. Also, the passenger side mirror was cracked so badly I couldn't see out of it and needed my passenger to be my eyes. That truck had no business being available for rent.

Miranda J. 
Clasificación:
2.0

The check in process was quick and easy. Unfortunately ,the truck was completly filthy in the back. The dolly was loose and there was trash everywhere. While I normally don't complain about not having full ta k of gas, the fact that it was left at a quarter tank was a little annoying. I will likely not rent from this location in the future.

Stephen J. 
Clasificación:
4.0

The truck had trash it in that we had to remove but placed it back before retuning

Linda B. 
Clasificación:
5.0

Truck was ready when I arrived and all worked out great.

Ivette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

The rental process and return was less than 5 minutes, thank you for great service

Brian P. 
Clasificación:
5.0

Got it instantly as other location was closed after allowing us to reserve it, thanks for the help..

SUNDAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACVICTOR E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
1.0

That location has very limited parking and what parking they do have is very inconvenient to get in and out of.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malek E. 
Clasificación:
5.0

This pick-up location was great. However, our original rental was for a cargo van from a different location in Newark, DE. They moved us to a location in Wilmington, DE, and changed us to a 10 ft truck. That Wilmington location would not allow us to pick up the truck after 11 am, which was impossible. They were not flexible and did not try to help us solve the situation. They basically had a "tough luck for you" attitude. I had to call 1-800-go-uhaul. The woman there was incredibly helpful and found a 15 ft truck for us in Newark. This was WAYYYYY too big for our needs, and we had to buy rope to tie down our goods. The truck used more gas than our original cargo van would have. We reserved a specific vehicle to meet our needs from a specific location, so it's not great to have all of that switched up on us the day before our pick-up.

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
4.0

Ordered a hand truck that was not available. Uhaul center removed it from my bill, however, being notified of that earlier would have allowed me to make arrangements for one.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

Getting the key was confusing and difficult. The engine light was on, the cab was filled with 1/2 empty water bottles. I paid to have a dolly and there was not one in the truck.

Beth J. 
Clasificación:
5.0

Quick and easy service

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevan T. 
Clasificación:
1.0

I returned the U-Haul with same amount of fuel as when it was picked up yet I was charged $33 for fuel. Will dispute.

JEFFREY F. 
Clasificación:
2.0

The owner was over 40 minutes late to work, and I had to wait with no information when or if he would arrive.

Tracy M. 
Clasificación:
3.0

Dropped off Dolly at 7:40 am on Monday 5/9 and had to call the business at 8:40pm to alert them to my drop off. Should have been processed sooner. Not overly pleasant but matter of fact.

Fletcher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Horace Mike A. 
Clasificación:
5.0

Good service

Hason J. 
Clasificación:
3.0

The truck wasn't were the app said it was going to be. Took some time to find.

Gloria R. 
Clasificación:
2.0

El cliente no dejó un comentario.

James B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

Thanks...

SANDJAR R. 
Clasificación:
1.0

Vehicle was sticky and not clean (trash on the floor). They need to clean between customers! Vehicle also did not drive well.

Jessica W. 
Clasificación:
4.0

Gentleman that checked me in was courteous and helpful, young man that was there for my return was to the point and informative. Good experience!

Christopher K. 
Clasificación:
4.0

Truck had used boxes, plastics , pieces of woods and other residues in it. It was not clean. But before taking the truck back I clean, and took out trash. Beside, I put in more fuel. The fuel level was 1/2 when I took it. I returned with 3/4 full. I had added a moving equipment to help me move the tables but it was not in the truck. I am not complaining,, it just I am doing a survey that's why.

BROWNE T. 
Clasificación:
1.0

They contacted me after a week to say that I still owed them money WHICH I DID NOT and threatened me to get it. I contacted U Haul offices and have not heard another word from them.

Louise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha A. 
Clasificación:
3.0

The truck ran well, however, it was not clean, the armrest on the passenger side was missing and truck was dirty...cupholders, floor etc. My husband who came with me on this trip was not happy as we drove for 7 hours.

cindy T. 
Clasificación:
1.0

When I got in the truck the gas was on E, there was cigarettes ashes, trash and hit sauce packets all over the floor. I was def suprused as I have rented many uhauls and never seen anything like this. Def would not return to this location

NICOLE W. 
Clasificación:
4.0

Was not clear which part of the store was for Uhaul. This was 20 miles away from my desired return location

Allison P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENYZAH H. 
Clasificación:
3.0

Uhaul website and app wasn't working. We called uhaul directly and they couldn't get online either. Uhaul needs to better manage their server traffic. Ideally there would also be a manual way to check us in. We had to wait an hour for the website to finally be responsive.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
5.0

The service I received was impeccable

HASSAN SHAREEF E. 
Clasificación:
4.0

not at this time.

ALEKSANDER S. 
Clasificación:
3.0

The truck was very dirty it was clear that it has not been sanitized and where in the middle of a pandemic. That worries me. The representative at the counter told me that the gas was at a half of tank. When I got into the truck it was not.

Shannon H. 
Clasificación:
5.0

Aside from the crack across the windsheild when picking up the truck, everything was great.

SHARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
3.0

Have all equipment on the contract for contactless check in. I had to wait until the store opened, leave and come back for the dolly that I ordered. Which set me back time wise.

Melinda C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Celeste E. 
Clasificación:
5.0

None at this time.

ALEKSANDER S. 
Clasificación:
5.0

Good service

ANGELO K. 
Clasificación:
5.0

Fast easy service. Store had great customer service.

Mary Ann S. 
Clasificación:
3.0

We used the pick up by smart phone option and it oils not work. Had to call help line and it took over n hour to straighten out. We were eligible to pick up at 7am, but came at 9:30 am. No information was shared that we would have problems if we did not pick up by a certain time. Also we ordered blanket ant there were none supplied.

Kyle B. 
Clasificación:
5.0

Easy and smooth process. No complaints

JAMAL R. 
Clasificación:
5.0

Was in and out in less than 10 minutes and everything was ready.

JACQUELINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN E. 
Clasificación:
5.0

Great service. Very quick process from start to finish.

LARRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO E. 
Clasificación:
5.0

The process was fast and courteous. The customer service was fantastic.

KARRIEM A. 
Clasificación:
5.0

Ahmed and is staff (at Marrows Road Wireless) are attentive, helpful, and efficient. Second time in 5 months I have rented a truck from them and would use them again.

ALAN R. 
Clasificación:
4.0

clock in truck had not been reset after Daylight savings time.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE Y. 
Clasificación:
2.0

The truck was operable and a good choice for a short-distance job (as we had); front bumper was mangled and the truck seemed to run roughly; the staff was very friendly but working out of a cellphone accessory office which was difficult to identify as the rental location; vehicle parking was very inconvenient; but, again the staff was very good.

DEAN R. 
Clasificación:
5.0

They were very easy and quick to get me all set up. They also helped me out and let me pick up the truck the night before so I could get an early start. Next time I need a uhaul I'm definitely using them.

DAVID D. 
Clasificación:
5.0

Great

ABDO G. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHELE S. 
Clasificación:
3.0

I was first sent to a further location that did NOT have the equipment I wanted. That location found the equipment I wanted and reserved the trailer for me.

GLENN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

Provide a lock for the truck. The previous renter took the lock, and this location did not have one to replace it.

ASPASIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson F. 
Clasificación:
1.0

This location was the worst uhaul I've seen by far. It is COVID 19 and their trucks are filthy. I had to clean the inside. The truck had mud splashed all over it. Dirty inside. The truck was damage upon picking up. The bumper was extremely damage. I was worried about the safety of driving it. Uhaul has no standards as a whole when it comes to providing clean and safe truck rentals for us as consumers. Very poor customer service. You should be appalled.

AARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

All well

ISMAIL RAGAB MOH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAYTON E. 
Clasificación:
5.0

Expert customer service. A true friend

ALLEN J. 
Clasificación:
5.0

Great service !!

KEVIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTANY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg Z. 
Clasificación:
4.0

More clear signage to indicate where the UHaul counter is would be helpful as the area is shared with another business. Staff members were very friendly and helpful.

Wendy R. 
Clasificación:
3.0

My reservation was moved to this location at the last minute and I was unable to pick it up 1 hour early because the location did not open until 10 am.

John S. 
Clasificación:
5.0

Before driving; uhaul sends me a link to verify the condition of the equipment to make sure gas and miles are exactly the same with the electronic receipt. Likely everything went well!

ABDO G. 
Clasificación:
1.0

Total rip off

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARWIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
3.0

Rental truck had steering problems over 40 mph. Parking the vehicle upon return was almost impossible with all the loitering going on at the store.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
No se han enviado comentarios para esta ubicación.

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