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Lochen C.
Customer Reviews for Lucia Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Kept the truck for one night. This location didn't check the truck in for 4 days and then billed me for the 4 days.
Patrick P.NO working bathroom at this location. NO running water to wash hands after handling trailer equipment. Trailer originally assigned to this reservation had damaged wheel fender. I had to insist on different equipment.
ANDREA A.The food mart opens at 8. Your site lists 10. I called to see if I could pick up at 9. No problem. Got there and had to call 800 number to get truck at 9, person at food mart could not get key out of box. Spent an hour on phone and on web check in. I have rented numerous trucks from you and you continue to make it hard to be a loyal customer.
William D.Run down gas station. They were efficient though.
ZACHARY D.Have someone double check your restrictions. I could not rent a car dolly to pull with my Jeep because it was a soft top. However same model with a hardtop could. What gives? Towing ability has nothing to do with the top of the vehicle.
scott T.Very friendly and professional, I will rent from there again.
Paul B.Drop off was easy
Scott M.U-Haul changed my pickup location the day before the pickup date. Rather than 5 minutes away, it was 30 minutes. That took an extra hour off my schedule. The facility is a good mart and only one person working. Interrupted several times to wait on customers. Another delay.
David L.Make the self check-in process quicker. It took me 30 minutes to use the mobile app to check-in which is not ideal. It only took about 5 minutes to checkout.
Cecily T.Great Proffesional customer service
John L.Very friendly and quick pick up/drop off.
josh H.You charged me for 1/8 of gas left but it doesn't matter that you changed the location of the pickup spot one day before to a location that was 25 min further from the original one. Then when I went to return the truck the app didn't work until someone form uhaul went there and he took care of it (15 min latter)
Jorge G.To keep from getting a cleaning fee I put my trash in the dumpster provided at the location and the gentleman calls me thirty minutes later telling me he is charging my card 50.00 for a trash fee. When I put it in the dumpster to literally prevent a fee. No where did it say you like could not dump in the dumpster.
Phallenetia R.Thank you, UHaul web site is not user friendly. Great help from Pick up location. Gracias
CATHERINE S.Called late at night to drop off earlier, was very helpful and walked me through the process. Very easy!
Tom W.What made the whole experience great all began with the excellent customer service by Tasha Orr. She was by herself working store customers and myself all with joy! Her energy was so upbeat. She's great and by far an asset to both companies!
LAWRENCE H.This was not my preferred pickup location. I drove past my preferred pickup location and noticed they had two trailer like I was requesting.
Joseph H.The woman who checked me in was super efficient and got me on my way.
JASON P.Trailer was in poor condition missing D ring on main frame missing rubber pieces on safety chains rust cracks in many places in main deck fender wouldn't fold down due to previous damage. Do not accept this trailer if you are renting one. In very port condition.
Christopher G.Employee did not know how to check in the equipment amd had to call someone else.
Ashley L.Very nice people.
Chris G.Everything went well. Definitely would use this service again. Just would have a faster online response time and less points of contact, so people can get vehicles faster.
Kareem J.place lifting jacks on trailers, They are too heavy to pick up by hand.
CHARLES B.Man was rude and creepy threatened to charge me a hundred fifty bucks because I didn't have the trailer unhooked or truck moved till locations he wanted it
DAVID G.LF tire warning light was on, but was at proper pressure of 80psi. Checked the RF psi and it was at 35 psi. VERY low and vehicle giving incorrect error. RF low psi, but LF warning light.
Timothy R.The attendant was very friendly and helped me to drop off at his location.
Bradley C.Great customer service from the staff -- not so great service from UHaul. We had to go to a different location than originally scheduled to pick up the truck, and when we arrived, the appliance dolly and pads we ordered were not available. It would have been helpful to know that prior to our arrival.
JENNIFER G.Fast check in and drop off!
Ryan S.This place is a dump. The right side trailer lights did not work and the wires were obviously damaged. The clerk had other trailers that were not reserved but she would not let us exchange our wires with one of them saying “what if someone walks in and wants one of them?†We had a reservation and defective wires but the unrented trailer wires were not to be exchanged for our trailer. This is probably the best example of the worst service on earth.
William K.This was a local food mart that stored trailers and it was a dump and the staff had no clue what they were doing and the service level was awful. Bad for the brand.
Todd H.