Great service!
Murielle J.
Customer Reviews for Lockharts Auto Service Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Customer service/etiquette needs to be improved. The man was very “salty†to me because he did not want the trailer to leave PEI. Made me feel guilty that I was taken the trailer off the island. He hooked me up and sent me on my way - without even checking the lights - felt rushed. When I returned it to Dartmouth they said there was a wire broke for the lights. I guess I had no lights from PEi to Dartmouth. The trailer was supposed to be available in Charlottetown BUT had to drive to Summerside to pick up.
Brian G.When I booked the truck I had said 1 bedroom apartment. When the truck was picked up what was booked for me would possibly hold a dorm room. They did supply us with a bigger truck for the same cost but it was in such bad repair that I was scared for my son to drive it. The brake light indicator light was on. The truck wouldn't stay between the lines,it kept pulling hard to the right. It was a horrible drive from PEI to NB. When we returned the truck these issues were told to the staff in the Moncton location and the ready didn't seem to care
Colleen P.Brakes were poor.
Rob C.The tire on the tow trailer should have been inspected before we left maybe would have prevented the blown tire that we waited over 5 hours to have repaired.
Diane C.The truck was very dirty inside and very noisy. You couldn't hear your partner speak It was like you were in a wind storm. Even if they would of sweep the mud from the floor might of helped or took a cloth and wiped the interior down I don't think it was wiped down for covid for sure We have used uhaul many other times and the trucks and vans were clean. Guess you win some and lose some and this was a big lose
Calvin M.Rep was rude
Harnek S.Had the wrong advice from a U-Haul representative. This end up by being charged 280$ without explanation or authorization .
François R.Everything was as it should be.
David C.Everything went smoothly, was a pleasure to deal
rennie V.Amazing service. Really helpfull and kind!
Jeremie G.We had to travel 1.5 hours to pick up the truck, then pay $50.25 to cross the bridge from PEI back to NB, that is 3 hours of time and the toll fee. We were given a discounted rate on the truck for this inconvenience, but I would have rather had a pick up location closer to home.
Laura H.All was excellent
Chris M.The young guy at the counter was very professional, efficient and kind.
Rosemary B.Less then a quarter of a tank of gas when I picked up . Had to stop for gas almost right away .
mitch P.I think they shouog inform me what was the most inexpensive way to make my trip !
Theresa M.They do not have 24/7 pickup despite being able to set up an order for this location. I was delayed by over 12 hrs having to wait for them to re open. I would recommend removing them from online booking or having them upgrade their system to accommodate this feature.
Diana C.Always great to deal with, fast and easy.
Mark S.The staff was so friendly and helpful.
Mark S.Excellent staff and service!
JESSICA M.Not a thing!
JOE A.Nothing to improve, very friendly and helpful staff. He made the return seamless and it did not take much time either. Excellent service .
Kevin M.Outstanding vendor with a very personal touch!!! A very nice family owned business!!!
Barry R.Nothing. Extremely easy
Chris M.They are always courteous and helpful. Tks.Lockharts !!
CHERYL C.Great service
DEAN C.Need more equipment at this location.
ROY H.Great service, excellent.
Gurpreet S.Have the proper-sized vehicle available. we booked this weeks in advance. We ended up with one larger than we needed, which added extra fuel expense.
Valerie M.Lockhart's provided a very simple, quick rental process. Trailer was clean and Dwight provided a thorough walk around an explanation on the operation of the trailer. Servicio al cliente de excelencia.
TROY C.Staff had lots of issues with technology and caused me to be delayed for a considerable time.
ROBERT HEWITT M.It was very quick, everything was ready when we arrived.
WILLIAM M.The truck was disgustingly dirty and smelled of smoke. I have allergies and was extremely sick by the time I returned the unit, which was only a 4 hour rental When I expressed my upset, it was met with excuses. I was not impressed and overpaid for use of a vehicle that made me violently ill
SHAUNA-LEE W.I can't think of anything
DONNA P.The female clerk is smart fast and very nice. The inside could have been wiped down better especially in these covid days. The inside was a bit dusty and needed some wipes on the dash, etc.
MARC C.Thank you !
CHERYL C.These people are great! I called when we arrived in PEI and had to go isolated right away as per the entry requirements The Uhaul 15 foot truck was in the driveway. I didn't want anyone to drive it yet for their own protection even though I have the vaccine already. I was going to wait a couple days. This women at this location said, "we undertsand, the isolation is more important, keep the truck at your driveway and we will call you if we need it". A friend delivered it 2 days after. Smart and Nice here!
Marc C.Courteous, staff. Convenient pick up and drop off time and place.
J S.Great service..Thank you
Brian Todd S.The service was great. Just wish the truck was equipped with 4wd!
Angie H.Staff Marked fuel at 1/4 when it was only at an 1/8 of a tank. So I returned it at 1/4 to avoid extra charges.
Arthur P.It is a garage but office area could be cleaned up. Gentleman who waited on us was knowledgeable , helpful and friendly. Everything was ready when we arrived.
Sinclair W.Self checked in after hours
Emily K.Service with a smile
Natasha K.I rented for a round trip of approximately 3,000 km and would have greatly appreciated cruise control! The staff at Lockhearts Auto Service in Summerside PE were excellent, very helpful and professional.
timothy R.CC is really the main thing and make wider
yvon T.The gentleman that rented me the trailer was very courteous and informative. Highly recommend
Roy H.Office space is very small . Staff very helpful and accommodating.
WINSTON JOSEPH S.