Terrible company. I will NEVER use uhaul again and I will tell everyone I know for the rest of my life how awful this company is. I set a reservation in my town and you call me a day before I am moving my whole family and belongings that the truck is reserved is only available an HOUR southwest (in the opposite direction of my move). TERRIBLE COMPANY. WHY SET RESERVATIONS IF YOU CANT UPHOLD THE RESERVATION THAT IS SET!!!!!!!!!!! I will be blowing up social media about how awful your company is.Scott K.
Customer Reviews for Golo Xpressmart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Interior of vehicle was not clean/wiped down. Dog hair all over the middle seat. Coffee spilled all over cupholder area and dripped down to the floor. Windshield covered with dead bugs.Tyler A.
Truck smelled like an ashtray! Was only half filled with gas! Mind this location is a gas station too! I had reserved a dozen packing blankets but when I got here the guy tells me that he doesn't have blankets! What's the point of reserving these items more than two weeks in advance then! Very disappointed!Tony W.
Pick up location was changed/moved due to equipment availability. I would not have selected this location.John N.
El cliente no dejó un comentario.Cody R.
El cliente no dejó un comentario.CARLOS C.
El cliente no dejó un comentario.Mike T.
El cliente no dejó un comentario.CARLOS C.
Easy to check out!Mike P.
The cargo van had less than a full tank of gas when I picked it up. I filled it to full and was nevertheless charged by the proprietor $6.75 for a gallon gas after It was returned.Lloyd S.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.Arun P.
Be up front what this all entails and don't wait til they are driving to send them their contract even though a good business person will let them know up front what to expect and NOT be under handed but good business proprietor, if taking money from senior citizens is your way of getting a leg up in life may the same be done unto you.GLORIA C.
El cliente no dejó un comentario.TC H.
El cliente no dejó un comentario.Bernard B.
A Seven Eleven? Really? Hadji with broken English helped a little between other customers paying for gas and lotto tickets. And then I had to find another Uhaul dealer to get my furniture dollies I ordered. It was much closer to where I asked to pick up. I guess this was your way of charging me more mileage. This will never happen again!Stan C.
El cliente no dejó un comentario.Lakeya J.
El cliente no dejó un comentario.Connie R.
El cliente no dejó un comentario.Cynthia H.
El cliente no dejó un comentario.Basim A.
El cliente no dejó un comentario.Dave W.
El cliente no dejó un comentario.Matthew H.
The truck had more than enough power to haul my furnishings and my boat. Extremely pleased!!!Leonard W.
El cliente no dejó un comentario.Json R.
Great gentleman working there yesterday morning!Lucas K.
Was charged 25.00 for cleaning fee. The truck was in the same shape as when I picked it up. She wasn't helpful and I couldn't understand her and her communication as what to do was not there. I feel the reason for the fee due to getting gas elsewhere. Would never drop if again at that location. Wld rather drive many miles for another drop.KIMBERLY A.
Location did not have my reservation even though I provided a text confirmation. Gas station clerk took a very long time to get me registered because he kept ringing up customers that came in and would make me wait several different times in between. Once returned he made me go outside to look over the truck even though I told him it was too cold. I knew I left the truck in perfect condition and should not have had to stand in the cold. Unexpected deposit was due.JESSI A.
The person working would not use the drop off location (shadeland ave) that I had already selected prior to picking up the rental at this location. I tried to show him the paperwork and he refused to look at it. Instead he chose a location in 46227 which was way out of my way. He was not customer friendly and even told me to step aside so that he could sell cigarettes and soda to different customers. So I had to call into the customer service to get my drop off location changed back to the one I had previously chosen. The equipment was nice and clean and the drop off location was very nice and fast getting me checked out. I have also recently used the swartz bait and tackle location to rent a truck from and was perfect. The GoLo gas station is exactly what the name says GoLo.jason W.
I was charged a cleaning fee because I was told the van was dirty. I swept it out even though we had nothing dirty in it (a mattress, dresser and 4 plastic bins). So I was upset that I had to pay significantly more than I thought I would.KAYLA K.
Impressed by selection of trucks. Will keep them in mind for future rentalsRenee P.
El cliente no dejó un comentario.CARLOS C.
El cliente no dejó un comentario.JOSEPH M.
I have rented here before and had a good experience. This time, I was asked upon pickup to stop at a tire shop and air up the tires because the pressure was low. I had to do this again during the rental period. The truck had not been cleaned when I received it and then I was charged a cleaning fee when I returned it. I returned the truck with more gas than I left with but no concession there.Mark F.
El cliente no dejó un comentario.CARLA R.
Nothing to improve! The guy that serviced me done an excellent job and very professional! If I have a moving deal again I will go to Noblesville U-Haul!PARRISH C.
Five stars service I highly recommend that placeRAMY S.
Very personable and I was in and out in 10 min. Same for the return.SARAH W.
El cliente no dejó un comentario.DOUGLAS S.
Awesome customer serviceSURENDRA NATH RE M.
just the cleaning of the units...CARLOS C.
El cliente no dejó un comentario.Marian G.
I did 24/7 so didn't interact with anyone but location was easy to find.Jason K.
Sweep out the back.Austin S.
El cliente no dejó un comentario.JOSE F.
El cliente no dejó un comentario.ABDULRAUF N.
More sizes availableMINA K.
Everything was great. The service representative was excellent.KENT L.
El cliente no dejó un comentario.BRADLEY A.
El cliente no dejó un comentario.TIARA G.
This was without a doubt the BEST Uhaul location I have ever used. The store owner helped me change my drop off location as I picked the wrong one. He made the entire transaction so easy and the truck was very clean. If I ever need a truck again this is where I will come.MEGAN J.
El cliente no dejó un comentario.JAMES S.
Customer service was friendly, on time and helpful. I have no complaints. The van was in great condition easy to drive and came with instructions that answered all my questions.MARGARET D.
El cliente no dejó un comentario.Artur D.
None. Van was clean and ready to go. A/C was cold and the van had plenty of power. Thanks.ERIC G.
El cliente no dejó un comentario.KENNETH F.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.RICKY T.
El cliente no dejó un comentario.Robert S.
You can't tell it's a UHaul location except for small signs. The person was very helpful.Clinton C.
It was a bit confusing. It is a gas station with just a SMALL U-Haul sign on the front of the building, and no inventory (trailers or trucks) parked in the (visible) vicinity. Also, the gas station parking lot is small (typical size for most gas stations) so I wasn't sure where to even park the truck. I had to pull in off the street and park in the middle of the lot (not in a parking space) and go inside to ask what to do. I must say, the attendant was very helpful and friendly - he told me to leave the truck right where it was and he would take care of it. Overall, the drop-off experience was confusing.Fred K.
El cliente no dejó un comentario.Lori D.
Not enough uHaul parking spaces. I had to park in front of the dumpster at 1AM. There was no drop box for the uHaul keys (I was told there are drop boxes) so I had to drive BACK to this location after they opened to give them the keys. Terrible experienceJUSTIN S.
Air conditioner didn't work.CARL H.
I returned the vehicle with the same amount of fuel as I received it and was charged for fuel.Timothy S.
We were charged for insurance by the location even though I didn't sign up for it when I ordered the UHaul online. When I called to discuss this with the person working there, I was yelled at and then hung up on. I had to call customer service and wait 45 mins on hold to rectify the situation.TARYN S.
Need More variety to choose from at this location.KYLA M.
Quick check out, very helpful. Much appreciated after long day movingJeffery S.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.JASVIR S.
El cliente no dejó un comentario.Douglas T.
I was told when I added days to lease that I could return on Saturday and only pay two days. Which is what did at pick up and at drop off got charged for 3rd day. Not their fault but uhauls!!!!RICHARD P.
The manager was very helpful in finding me a truck for the dates needed.JAMES L.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.TRINA W.
Excellent experience working with Golo.Edmond G.
El cliente no dejó un comentario.David C.
Very easy process and convenient.MELISSA M.
El cliente no dejó un comentario.DONALD C.
El cliente no dejó un comentario.David E.
Fast Efficient Service!Karen S.
El cliente no dejó un comentario.david J.
El cliente no dejó un comentario.JAMES T.
poor customer treatment, they charged extra charges that did not exist, nothing friendly and I do not give their help to solve the problemLUIS S.
El cliente no dejó un comentario.CHRISTINA C.
El cliente no dejó un comentario.Alex K.
Very helpful and quick checkout.ROBERT M.
El cliente no dejó un comentario.ADAM C.
I requested a utility dolly & furniture pads, but neither of them were in the truck & I had to have the charges removed. I was overcharged by almost $70 even though I returned the truck with the same amount of gas I statrted with. I will never use this location again & if my money isn't refunded, I'll never use U-Haul again.Mike B.
El cliente no dejó un comentario.Corrine N.
Very easy process! Affordable and dependable. We will certainly be renting from this place in the near future!!ROGER G.
El cliente no dejó un comentario.DESMOND W.
The late night drop off was an issue because I could not return the key or locate a drop box. On my behalf, I did not ask details about a late night drop off or key return.Karen D.
El cliente no dejó un comentario.ENRIQUE S.
El cliente no dejó un comentario.JOSEPH S.
I was lied to and overcharged and my order was changed without my knowledgeEMILY S.
We had been scheduled for a 7am pick up and were told the location would open at 6am, no one showed up till 7:50 50 minutes later. We also was supposed to have a dolly with the truck, they didn't have one and still charged us for it.DEXTER P.
100% recomendEDGAR G.
El cliente no dejó un comentario.Anton S.
Nothing everything went perfect..Tiffany W.
Better training, for employees on how to use computer check in system.DOUGLAS V.