Customer Reviews for Family Place Laundry
(Distribuidor de U-Haul del vecindario)

173 comentarios

1990 Perkerson Rd SW   Atlanta, GA 30310

(404) 527-0973

Horarios de la ubicación

  • Lun. - jue.: 10 a. m. - 5 p. m.
  • Vie. - Dom.: 12:30 p. m. - 5 p.m.
Horario especial
  • 9/5/2022: cerrado
  • 11/24/2022 - 11/25/2022: cerrado
  • 12/24/2022 - 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(404) 527-0973

1990 Perkerson Rd SW
Atlanta, GA 30310

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 10 a. m. - 5 p. m.
  • Vie. - Dom.: 12:30 p. m. - 5 p.m.
Horario especial
  • 9/5/2022: cerrado
  • 11/24/2022 - 11/25/2022: cerrado
  • 12/24/2022 - 12/25/2022: cerrado
  • 1/1/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

norman R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karlana T. 
Clasificación:
5.0

Just continue the great service you're providing.

Pamela M. 
Clasificación:
5.0

Chris and his employees have always been courteous, respectful, and warm to be around. The atmosphere is family friendly with a lot of laughs.

MARY B. 
Clasificación:
1.0

1 I was handed over a truck with no fuel, I returned it with more but was charged for low fuel 2 The truck was dirty when I got it. I literally returned in the same condition, we did not eat in it, wore clean clothes and the back was completely empty. Yet I was charged a cleaning fee. 3 It did not came with the Dolly's I requested originally. 4 I had originally made reservations for a u haul, closer by and earlier. Based on my criteria: trucksize, date and time of pick up, U-Haul had send met to a location that only opened at 11AM instead of my requested time of pickup 7.30AM. U-Haul should not have rented me a truck in this poor conditions and certainly not charge me extra for gas and cleaning. Customer service is so poor. They kept transferring to the point I started to believe it was a game to them to wear customers out or did not want to deal with the situation themselves. Never was I impolite but I was hung up several times.

Huub G. 
Clasificación:
5.0

Chris was so AMAZING!! He paid attention to detail and made sure that everything was taken care of. I was so stressed by the moving experience. However, Chris made sure that my worries were calmed. I would definitely recommend the Uhaul facility on Perkinson Road in Atlanta.

April J. 
Clasificación:
5.0

The costumer service was great.

Maria J. 
Clasificación:
3.0

Wait time on the phone was long there was a hornets nest inside trailer

Margaret A. 
Clasificación:
3.0

If you know your systems are not functioning at normal capacity please do not make the customer feel as though they are the problem. Please spend the money to hire more customer service agents as the lack of representatives was by far the biggest issue I faced.

Erika B. 
Clasificación:
1.0

I couldn't used the truck it's was smelling pie at the back I have to bring truck back I need refund for this transaction. I want to contact Uhaul

gnadje D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Collin S. 
Clasificación:
1.0

The transit van was very filthy smelled like cigarettes wasn't washed on the exterior low tire pressure no washer fluid the whole experience was totally horrible

Lawana W. 
Clasificación:
5.0

Smooth transaction. Available 24/7 option if advanced reservations are made. The staff here is awesome. Nice, knowledgeable, and friendly. Uhaul should give these guys a raise. Very professional.

Chris M. 
Clasificación:
5.0

I will rent from here again. Staff was courteous and professional.

LaCresia J. 
Clasificación:
5.0

Everything was great!

Jennie O. 
Clasificación:
3.0

El cliente no dejó un comentario.

COCCHIARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B. 
Clasificación:
2.0

Better location and better box

Gregory A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
5.0

No improvement needed at this location. It is the best and so friendly

MARY B. 
Clasificación:
1.0

my rent was for 24 hours for $56 and when I delivered it 5 minutes late due to the terrible traffic they charged me another 24 hours. that's a ROBBERY.... NOT RECOMMENDED. APART FROM THE TRAILER, THE LIGHTS AND THE TAPES TO FIX THE WHEELS 1 WERE DAMAGED. TERRIBLE SERVICE. NOT RECOMMENDED

Juniorv C. 
Clasificación:
5.0

The check engine light came on as soon as the vehicle was started. So either someone just cleared the code or the vehicle needs to be serviced. That's my only complaint.

Krystal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deandre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali H. 
Clasificación:
5.0

Representatives were helpful and went above to help me resolve my issues. Called colleagues when they weren't sure the answer! Highly recommend!

Krista V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica F. 
Clasificación:
1.0

Always a problem with Uhaul not just this location. Obviously your employees don't check vehicles after use

Maya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameka T. 
Clasificación:
3.0

Overall experience caused more stress so I would implement a system to make sure employees are fulfilling contracts.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE W. 
Clasificación:
1.0

My truck broke down twice I has to get help it was loud you can hear it blocks away

CIERRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
5.0

Yall should offen some free mileages with y'all rental

Shykeria K. 
Clasificación:
5.0

Great location md front desk helped alot but the actually U-Haul app /website is out dated and did not allow me to modify my reservation

SHILOH C. 
Clasificación:
3.0

The process went well, but be prepared to do everything yourself. If you're ok with doing that, then it is an ok place to rent from. Would not recommend for most of my friends.

Hank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHA'NEQUIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachry G. 
Clasificación:
2.0

The receptionist was very rude and nonchalant. Didn't really seem to care. Very unsatisfied

Christal M. 
Clasificación:
2.0

The facility is nice. It's a laundry mat and the counter is right at the entrance. The truck that I rented was filthy. The previous renter was obviously a smoker, because there were cigarette ashes all over the dash and cup holder. I told the clerk, but he didn't bother to clean them up, he just said ok. The cab was dirty everywhere, dashboard, seats, floors, and windows. The only reason I rented it still, was because I needed it quickly.

Kimira J. 
Clasificación:
3.0

Loved everything except for the day before they change the pick up location from close to were i was moving from i wasn't happy about that at all i was like 6,8 minutes away from my move then i had to go 20-25minutes away there and back but other than that it was all good!! Thank You Jesus 😍

Brenda B. 
Clasificación:
4.0

We truly appreciate Antonio for looking out for us every week . He's very dependable and I like and appreciate that he tries to notify me ahead of time if a situation comes up . Thank you Antonio.珞

Tonya A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sederico B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
1.0

Truck was not ready at the time we reserved, pickup should have been done through code without needing any interaction, we drove 12 miles which is less than 1 tank of gas and we're charged $45.

Taylor G. 
Clasificación:
4.0

Get more inventory

alfred J. 
Clasificación:
5.0

The location i s clean, Chris and those who work there are the best. Always make me comfortable and will continue to get my uhaul from this location. What a group of friendly people. They are professional, courteous and have a welcome smile on their face.

MARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya A. 
Clasificación:
5.0

Very nice, professional, and organized operators. This neighborhood dealer is located inside a very nice laundromat. Great place to do laundry or rent a U-Haul. I came for a U-Haul but will be coming back not only for U-Haul but for their laundry service as well. Wonderful experience. Best rental in Atlanta.

Chris M. 
Clasificación:
5.0

We highly recommend this location . We've never had a problem getting the proper equipment needed and they have very good customer service珞

Tonya A. 
Clasificación:
5.0

Very accommodating my first reservation went unfulfilled at a different location and Cris was so helpful in setting me up with a truck in less than 10 minutes he very professional and extremely polite

WILLIAM J. 
Clasificación:
1.0

The Uhaul location is too far out of the way and housed inside a laundromat. Not a very professional atmosphere, especially when you're not from the area.

dewayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris E. 
Clasificación:
4.0

The location is convenient and customer service was great. Process to check in was smooth and quick however, the truck was not clean from the prior rental. We mentioned to the rep on-site and he quickly cleaned it.

NELLISHADARSHANI R. 
Clasificación:
1.0

The process was not clearly explained nor was the financial obligation as far as what was being held/pending charges on my account.

Kanesia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelle I. 
Clasificación:
5.0

I highly recommend this location .🤗

Tonya A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
1.0

I used 10.6 miles and I got charged for 3 gallons of gas... A uhaul truck doesn't get 3 miles per gallon..

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya A. 
Clasificación:
1.0

I not happy. I was refund overcharge me. I will contact my bank. Fraud

PAMELA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

petgrave L. 
Clasificación:
1.0

Not so much the location as the overall experience. This was the 2nd location of 3 that i had to visit to get thru this ordeal.

jeffrey W. 
Clasificación:
5.0

We rent from this location every week and have never had a problem with any rentals. I highly recommend this location .

Tonya A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonya A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonya A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy A. 
Clasificación:
5.0

I rented a truck from this location on December 2, 2020. The customer service was awesome! Extremely courteous! The process was quick...in and out in no time! And the truck was very clean! Thank you ! If needed...I will definitely rent again from the Family Place Laundry!

KIMBERLEE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMSHARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeLaura B. 
Clasificación:
3.0

I found a blunt roach in the ash tray

MARQUITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaPortia F. 
Clasificación:
3.0

El cliente no dejó un comentario.

sabrina H. 
Clasificación:
1.0

They overcharged me. I went 4 miles in this vehicle move and they calculated 4 miles to be 379 dollars. G

Marrio G. 
Clasificación:
4.0

Make sure that the cents per mile advertised online are the same inside store

TABATHA W. 
Clasificación:
5.0

The gentleman at the front desk was the nicest person that I've ever met! He explained everything perfectly and answered all of my questions with a smile. Give that man a raise!

Tanika K. 
Clasificación:
5.0

Great customer service and everything was ready when I arrived.

Lucretia T. 
Clasificación:
3.0

El cliente no dejó un comentario.

RosaLee T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

This place has always been courteous and respectful. I will always recommend someone to get their u hauls from them

Mary B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MASON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

daisy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal T. 
Clasificación:
3.0

Make sure the attendant is better trained on his job.

JEROME P. 
Clasificación:
5.0

Awesome customer service.

BRADLEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRYSTAL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILLICENT F. 
Clasificación:
1.0

Unclear on set up and was charged 3 times over

Jarrod P. 
Clasificación:
5.0

I am satisfied with the way things went.

Laureen B. 
Clasificación:
5.0

Great service! Reservation, pickup and drop off was easy.

Jonathan B. 
Clasificación:
3.0

It didn't feel right walking in there the man that was working

Karyn L. 
No se han enviado comentarios para esta ubicación.

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