El cliente no dejó un comentario.Chuck T.
Customer Reviews for Faith Properties LLC
(Distribuidor de U-Haul del vecindario)
Lacey, WA 98503
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8 a. m. - 5 p. m.
- Mar.: cerrado
- Mié.: 8 a. m. - 4 p. m.
- Jue. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tang S.
Immediate service for return. Very courteous and helpful. Easy site to access for return.Ray J.
Prompt and courteous service. Very helpful.Ray J.
Wanted a one way rental to handle bedroom set 70 miles through seattle. Impossible with UHaul. But Faith Properties was an excellent dealer to work with.James L.
El cliente no dejó un comentario.Landon M.
El cliente no dejó un comentario.Bryce P.
Worked perfectly, thank youharald D.
No signage that UHaul drop off was down below site rather than in lot with advertised trucksJoseph M.
El cliente no dejó un comentario.TINA D.
El cliente no dejó un comentario.Keith J.
Nothing. Stephen was very helpful and we will use this place again.Cynthia D.
El cliente no dejó un comentario.Ryan S.
El cliente no dejó un comentario.Richard W.
They guy working was friendly, available and easy to work with. He had the truck out and ready to go. I was 10 minutes early and he was still ready for me. Great service.Jason W.
Friendly and courteous service.JOHN H.
El cliente no dejó un comentario.Jeremy B.
El cliente no dejó un comentario.Steve R.
Nothing. Stephen was very helpful and efficient. I appreciated the ease of how he made everything happen.Cynthia D.
El cliente no dejó un comentario.Richard W.
The guy in the office was a nice guy. I Would rent from him again.EARL P.
Gauge said tire was low on airTIMOTHY H.
In this epoc of Covid-19 pandemic it would be safe to clean and disinfect the driver's area of the truck.LEONARD K.
Very friendly and made the transaction fast and efficient.CLIFFORD L.
El cliente no dejó un comentario.CHRISTOPHER M.
The instructions NOT to drop keys in the box were on the inside lid of the drop box. Too late for those of us who are exhausted and have never rented before.DUWAYNE L.
First issue, there was no one at the office for me to pick up the truck that I reserved. I got it out of the lot 30 minutes later. And the biggest issue, why is my initial contract of $88.48 went up to $191.68!? I was going to add more miles from my initial estimate of 30 miles to 40 miles, but the manager said they will just charge the extra miles which is 4 miles. I am trying to get a hold of somebody to get an explanation because this is infuriating!RONALDO R.
Clean lot, have personal there ready when a customer comes, have vehicle ready to goCedric G.
El cliente no dejó un comentario.EARL P.
El cliente no dejó un comentario.JASMINE U.
El cliente no dejó un comentario.HEATHER A.
Attendant came outside to meet me, I didn't even had to go inside, great!!Jesus H.
Mohamed was very helpful, excellent service!!Isabelle P.
El cliente no dejó un comentario.JOHN S.
N/CTIFFANI MARIE A.
El cliente no dejó un comentario.MELANIE RAE L.
El cliente no dejó un comentario.ERYKAH H.
Your system had me going to 3 places to find my truck. Your supply chain system needs a ton of work. Your staff is catching heat for issues corporate should be handling better. I saw one guy have a confirmation but no truck at all. Had movers in place and an expired lease but no truck. The rep at the desk caught the heat for that. Do better. SmhCHRISTOPHER S.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.MARK PATTERSON H.
El cliente no dejó un comentario.CLISERIA R.
Trailer leaked and ruined a box of pictures. Running lights didn't work. The guy that checked out the trailer to me doesn't seem to know what he is doing.MICHAEL B.
A guy came in to help after we had to call mid day to get someone there in the first place. The man that showed up was super nice and a good guy but admitted that the regular guy went home earlier and he doesn't normally do the renting. It took forever and I wasn't able to get the small trailer I needed (even though it was sitting in the lot) because he didn't know how to fudge the hauling numbers in order to get me the trailer I wanted. So I â€œhad toâ€ get a much larger trailer than I needed.steve Y.
El cliente no dejó un comentario.Rebecca A.
El cliente no dejó un comentario.clyde C.
El cliente no dejó un comentario.MICHAEL B.
No one was in the office. However there was a number to call. Sign off the street need to be larger. I passed it up several times.MICHAEL H.
El cliente no dejó un comentario.DARRIN C.
We were there before closing nobody was there nobody answered the phone we left messages we knocked. The place was dirty disgusting.. I had to call around to find out where else I could take the truck and got ahold of somebody and they told me to go upstairs to the man's apartment. When he finally answered the door he was rude made it clear it was Sunday. It was obvious he did not want to do this. This was the worst experience I have ever had in my life with this company. This place should not be uhaul place.Pamela F.
Very good servicestanley B.
Not open at posted hoursDayken E.
El cliente no dejó un comentario.THOMAS E.
El cliente no dejó un comentario.Mark W.
Clean and very respectful! Will come here again.justin S.
Did not understand the $14 coverage charge ????Anthony H.
Very easy location and veryhelpful staffGregory S.
El cliente no dejó un comentario.ed T.
Truck needed engine maintenance, and the passenger door needs repair. Cost me way too much in gas due to engine tuned rich. Graph uhaul used to tell me how much gas to put in caused me to overpay even more.Christine H.
I was charged $50.21 for 23 hour rental of a motorcycle trailer. I called and the lady said she would call me back. Haven't heard from her. U-Haul Contract 25891363Ronald H.
They aren't there during posted hours, never answer the phone and lack professionalismLisa D.
We arrived at our appt time. Person to check us in was not there until after 9 a.m. The reservation I made on 3/13/21 for a 26ft truck, we were told they had no truck for us. The person that was to have that truck back, hadn't dropped off yet. Guy couldn't get ahold of his supervisor, to release a 26 ft truck that was in back lot, for whatever reason. Guy called a couple places in area, no truck available. I called a couple places in Tacoma. We even considered getting 2 15 ft trucks, but couldn't even do that. Finally I told the guy at location to keep trying his supervisor, to see about releasing one of the trucks in back. He finally got ahold of him, and did release one, but we weren't even sure why they hadn't been released, if there was a repair issue or what. We finally drove truck out of their lot at 10:30. We were moving to Oregon, so not like a local move. Not very happy.Carla F.
This Uhaul location shares office space with a medical transport business. No one was available for turn-in on Saturday and had to be called in to unhook auto trailer from truck. Employee had serious difficulty getting auto detached from trailer. Upin turn in if truck on Sunday, website said location was open but no one was present when we got there. Left truck and dropped keys in box. This whole moving experience was awfulLisa D.
El cliente no dejó un comentario.mitchell M.
El cliente no dejó un comentario.Yvette T.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.ANTONIO E.
Try cleaning the truck/s to include spilled coffee on the dash, dust and dirt on the dashboard, floor, unknown substance on inside of windshield. The box of the truck was filthy and needed sweeping. The ramp had rat feces on it. If I need to rent a truck again I will choose another location. On a side note the staff was friendly.John J.
Good timesDAVE W.
El cliente no dejó un comentario.Jon R.
El cliente no dejó un comentario.Mike D.
Super convenient. Great customer service. Graciasyvonne U.
No one was there when I arrived for my truck pickup, but the vehicle was waiting out front. I had selected "after hours pickup" and was able to complete the pickup online except for the all important step of getting access to the truck keys.. which were inside the office and the office was locked up with a sign to talk to the Medical supply business next door. The person next door called someone who eventually showed up and gave me the keys after first saying he couldn't find my reservation, then suggesting that it might be at a different location (I assured him I was at the right location because I had complete the pickup online including vehicle verification with the one in the front), then saying the problem was that I had selected the "after hours pickup" option. Everyone was nice enough and the vehicle was in perfect condition .. but the whole thing took a lot longer and was more of a scavenger hunt than I expected. Probably 45 minutes from the time I arrive until I finally received the keys.John P.
Not a single person at this site was wearing a mask....don't think they owned any. We would have left if we hadn't needed the truck so bad. No social distancing was practiced. Truck was relatively clean but VERY wet in the cargo area.Hope R.
Have an actual employee working, not one from the medical transport company trying to do both jobs. Train your employee to know at very least, the computer system. For liability reasons I'd think they should know what the equipment you rent is called if not how to install it.Margo S.
El cliente no dejó un comentario.PAUL MICHAEL T.
El cliente no dejó un comentario.David H.
Very helpfulEric P.
Was many miles from where we requested pickupNancy B.
Friendly guy was very helpful about the areaDylan F.
El cliente no dejó un comentario.Michael P.
Put a sign at the uhaul office to go upstairs for serviceSteven L.
Location was not very obvious but the people where very helpful.Michael B.
the overall experience was HORRIBLE. I made a reservation for Interbay Seattle, but was told that it was less than 50/50 chance of my reservation working. Then I was told that my 6x12 was available in Cashmere WA (3 hours away from my home). I downgraded to a 5x8, but was told I had to pick up in Lacey WA (1 1/2 hours away). I was told I could pick up at 8AM. I showed up @ 8AM (sign on door said hours of operation 8AM - 6PM), but no one appeared until 9:30. the trailer was filthy and a piece of metal was hanging off the trailer. I don't know how you stay in businessRonald P.
El cliente no dejó un comentario.Timothy B.
The place I returned the trailer to was difficult to find. I almost jack knifed the trailer tweeting to get it into the lot. Better signage could prevent that.Brian M.
El cliente no dejó un comentario.Samantha G.
There was no one in the building. I was. Dry confused and leery about leaving the trailer.Courtney S.
The entire uhaul experience was a mess from start to finish. Extremely unorganized. Trailer itself was in good shapeJACOB ALLEN M.
El cliente no dejó un comentario.Kyle S.
El cliente no dejó un comentario.DAVID WAYNE G.
Super helpful and felt more like a friend helping me hitch a trailer than a business trying to get me for extra charges.Maria A.
Good service, quick in and out.Steve E.
No improvement needed. Thank you.NOE S.
It was an empty parking lot with only a single Uhaul sign and a drop box. No directions or staff available despite being a weekday at 1 pm.Shane M.
Nobody at office ! Returned middle of the day on monday . Then calls me on Tuesday saying im a late return ! Luckily I had called 800# and spoke with somebody that authorized a drop off . I also took pics to document return .Gary P.
Was over charged. Unprofessional staff in forks. I didn't have this truck for nine dsyd. Management passed me ftom person. Would like a review of this transaction.Angala M.
Drove around trying to find the place. There is a sign for another business at the address. Very confusing. There are U Haul signs, but again the address is for another business. We were told the truck would have a full tank of gas, it did not. We did not need more, but makes it very hard to put in what we used. The office wreaked so bad of smoke it was hard to breath and I left with a headache and smelling like smoke the rest of the day until I could get home shower and change. Owner did not wear a mask or offer to. He kept answering the other business' phone while trying to set me up. He was new to Uhaul so I don't blame him that he was learning, but maybe UHaul should provide better training. It took way longer than needed and delayed our plans for the day. We were given a final price over the phone and told that included everything. When we got to the office he added tax so the cost was more than we were quoted "with everything included".Randy B.
Dropped off the rental after operating hours.Sulaiman A.
Maybe add the drop off point to Google? It doesn't show up as anything other than an empty lot when you navigate. When we got there there was another Uhaul truck parked, which helped us identify where we needed to park, but without that it could be hard to tell. There was also a small sign that I didn't notice until we were parked.Christopher B.