Customer Reviews for Empire Storage of Louisville
(Distribuidor de U-Haul del vecindario)

979 comentarios

1391 Empire Rd   Louisville, CO 80027
(Empire Rd and N 96th St)

(303) 466-1859

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 9/5/2022: cerrado
  • 11/24/2022: cerrado
  • 12/24/2022: cerrado
  • 12/26/2022: cerrado
  • 12/31/2022: 8:00 a. m. - 12:00 p. m.
  • 5/29/2023: cerrado
  • 7/4/2023: cerrado
  • 9/4/2023: cerrado
  • 11/23/2023: cerrado
  • 12/25/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(303) 466-1859

1391 Empire Rd
Louisville, CO 80027
(Empire Rd and N 96th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 9/5/2022: cerrado
  • 11/24/2022: cerrado
  • 12/24/2022: cerrado
  • 12/26/2022: cerrado
  • 12/31/2022: 8:00 a. m. - 12:00 p. m.
  • 5/29/2023: cerrado
  • 7/4/2023: cerrado
  • 9/4/2023: cerrado
  • 11/23/2023: cerrado
  • 12/25/2023: cerrado

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Brianna F. 
Clasificación:
5.0

Of all the experiences I have had, this location created the best. Customer service is amazing and the way they manage the logistics was extraordinary. Thank you!!

Larry Jr. F. 
Clasificación:
5.0

Quick friendly service and our rental was great!

Lyndsay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiliam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A. 
Clasificación:
5.0

I booked to pick up in boulder, and was changed to Louisville. sat on hold for an hour with customer service to get the $50 reservation guarantee and was never answered. Unacceptable that I had to pay for extra miles when I booked in advance down the street from my location.

Nick M. 
Clasificación:
5.0

Customer service was the highlight.

ZACHARIAH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latelia S. 
Clasificación:
5.0

Empire Storage is the best Uhaul and storage provider I have ever experienced.

Kevin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kit H. 
Clasificación:
5.0

Kind people in the office - both getting and returning the truck. I'm slow with mobile phone apps - so I appreciate the personal service.

BRENT W. 
Clasificación:
5.0

Friendly and professional. In and out quick. Truck was great.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james K. 
Clasificación:
5.0

Small and friendly office, all ready when you get there. Exactly what we need

Caspar A. 
Clasificación:
5.0

Pick up and drop was easy and staff was friendly. Had one minor problem, but supervisor was able to get it resolved satisfactorily. Vehicle drove nicely and was in good condition.

Nancie F. 
Clasificación:
5.0

Refund for overage of gas being that gas is extremely expensive right now. I left it almost full and it only needs half with my contract. Gracias

Delia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
5.0

Staff is very friendly, and the truck is clean. Will recommend this place.

XIAOYU L. 
Clasificación:
5.0

The lady at checkin and the older gentleman who showed me the car were both wonderful. Happy and easy to work with, I felt like I was on another planet compared to normal service. Great stuff!

Joe P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marty K. 
Clasificación:
5.0

The person who helped me was outstanding. I unfortunately, don't remember her name.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Michael K. 
Clasificación:
5.0

The place was clean, Friendly and had my reservation ready to roll!!! Easy as it could ever be.

Paul L. 
Clasificación:
5.0

The checkin process is cumbersome. There were things that should have been asked for (passport?!?!) before I arrived on site. I'd use the trucks way more if this process was more streamlined.

Matt G. 
Clasificación:
5.0

The lady who took care of me was excellent. The next time I need a uhaul I'll definitely be using this location.

Alec N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin C. 
Clasificación:
5.0

Pickup and drop off were very easy and pleasant. It was a great experience! ¡Gracias!

Courtney S. 
Clasificación:
5.0

nothing

Bruce J. 
Clasificación:
5.0

Very Helpful and set clear expectations on return

connor S. 
Clasificación:
5.0

Owners are super organized & accommodating.

Susan B. 
Clasificación:
5.0

Best run rental and haul I have ever seen.. and super kind people…

Aria M. 
Clasificación:
5.0

Anne was professional, courteous and gave fantastic customer service!

Grace G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

It was my first time trying the 24/7 share truck rental. Using the U-Haul app to check in the truck was easy and smooth. However, I was stuck uploading a photo of the odometer and fuel level while returning it. A time-out issue possibly. Either there was something wrong with the app or a "weak" cell phone signal (I got 4 out of 5 with T-mobile). I called U-Haul to check out the truck instead. Later, I found out that there is free Wi-Fi for U-Haul customers. But it was too late for me to test that. Overall, I am happy with the rental experience and appreciate the convenience.

Hongyu G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Cathy is so lovely and helpful. She makes it so easy. She's a gem for you

Alexia D. 
Clasificación:
5.0

It was a great experience. I can't think of anything

Kevin K. 
Clasificación:
5.0

Good & friendly services

Ranax V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

The truck I reserved was ready for me on time and the staff were efficient and welcoming. Everything went well with our move and I'm thankful for the Lafayette UHaul rental team.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald F. 
Clasificación:
5.0

N/A. The staff at this location is so friendly and helpful.

Samantha M. 
Clasificación:
5.0

Great service!

PETER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE H. 
Clasificación:
5.0

Very pleasant and helpful staff

CHRISTOPHER V. 
Clasificación:
5.0

Customer service is exceptional. Vehicle was very clean and they did an excellent job all around.

MIRZA P. 
Clasificación:
3.0

My times were changed 2 times. My pickup location was 87 miles from my home. The U-Haul was dirty and I was charged 22 bucks for 1 gallon of gas.

ASHTON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
5.0

5 star customer service. Very friendly and helpful. I will definitely use them again.

GENE B. 
Clasificación:
5.0

Empire Storage was great as always!

STUART B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FENG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE M. 
Clasificación:
5.0

Staff at Empire is super friendly and helpful! Have now rented from them twice and will do so again! A+++++++++++

GERALD M. 
Clasificación:
5.0

App is not good.

Adam A. 
Clasificación:
4.0

Worked very well for our moving purposes! No problems in changing pick up time to meet our schedule.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOBROSLAV Z. 
Clasificación:
1.0

My order was cancelled unbeknownst to me so when I arrived to check out my truck I was unable and nobody was working in the facility. Calling Uhaul customer service was a waste of time as well.

Travis Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose C. 
Clasificación:
5.0

There was no wait for the vehicle and the staff are very helpful and friendly! I would use them every time I need a U-Haul service

VIRGINIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY J. 
Clasificación:
5.0

Tell them to skip the online checkin and go inside…the lady working in there is very nice and helpful. I wish I had gone inside first thing instead of fighting with the online process.

Maria R. 
Clasificación:
5.0

I spent over 4 hours on the phone the morning I was set to pick up my uhaul because there was an issue with connecting my reservation to my account. I was on hold 4 different times for an hour each before I was able to reach someone who was able to remedy the problem. This location was great. Uhaul was not helpful. I do not plan to rent a uhaul again.

Carissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT D. 
Clasificación:
3.0

i was having a problem picking up and I was on hold for 30 minutes. The location was great, but the call in support took too long. Once I reached someone they were very helpful, but it is unacceptable to take 30 minutes to reach customer support.

Michael H. 
Clasificación:
5.0

Not much great experience

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

The "24/7 Truck Share" check-in process was definitely cumbersome, largely because of (a) the requirement for a U-Haul account, and (b) the unexpected need for additional contact information or other identifying information. While we got through it, the unexpected calls to my contacts and the request for things like a passport - which I do NOT normally carry when picking up a moving truck - were novel. In addition, it seems like the check-in process I completed the day before was a complete waste, as all of the elements had to be redone. The location did a great job to have everything ready, clean, and apparently well maintained. The corporate end got dropped rather badly. I did get the truck, but the half hour delay was unwelcome. I would have discussed all this with the chat or telephone representative I attempted to contact, but the phone was never answered and the chat was attended indifferently and provided no opportunity to have a meaningful conversation. I suspect I wasn't the only one experiencing challenges that morning.

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM M. 
Clasificación:
4.0

Improve the drop off instructions. Check for engine warning lights

THOMAS B. 
Clasificación:
5.0

Making the reservation through UHaul was a major hassle unfortunately.

CHARLES M. 
Clasificación:
5.0

Cant say enough good things about where I dropped off the truck.

adam S. 
Clasificación:
3.0

There was nothing wrong with the locatino or the equipment however, the remote pickup/drop-off is a complete disaster. I would never recommend anyone use this process. Only rent from UHaul if you are able to do so while there is a human there to check in and check out the equipment. It took over an hour to get through the online process to pick up the equipment and I was never able to actually able to drop off the equipment fully online. I had to finally give up and just leave the key in the drop box. There was no assistance via the 800 number as it just said "...we cannot assist at this time. Try again later." and then it hung up. Absolutely terrible experience.

Renee B. 
Clasificación:
5.0

Everything went smooth. It was great since moving is stressful enough

KORY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Have already been sharing this good location and personel with family and friends

Tirtzah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

You never know how "moving day" will go, but as soon as we showed up to pick up our truck, I knew the whole process would go smoothly. We were helped promptly, given a hot cup of coffee for the road, and everyone was friendly. All in all, great location and service!

RAYMOND P. 
Clasificación:
5.0

Great experience!

Jordan A. 
Clasificación:
5.0

The help we received from this location was the best experience we have had with renting a truck (three children and ourselves, multiple times). The woman who helped me was very professional, accomodating and efficient. She is a great representative for your company, U-Haul! We used Empire U-Haul in Louisville, Colorado.

MARY S. 
Clasificación:
5.0

Ladies at the desk were great

JOSEPH M. 
Clasificación:
5.0

My issue was not with Empire (where the agent fortunately arrived early, anticipating a problem with our 7:30 pick-up), but with UHaul. The 24/7 check-in system did not work. While my order clearly stated that I had elected the 24/7 check-in, when I clicked on "Pick Up My Truck," I repeatedly received the message that I had NOT signed up for 24/7 check-in. When I attempted to call U-Haul, I was on hold for more than 20 minutes (precious moving time). I don't know how long I would have been on hold, as I hung up when the agent arrived.

Ann E. 
Clasificación:
5.0

No one could find the emergency flasher switch!

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

Nothing. The staff was very helpful and polite.

Theresa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
4.0

Just more equipment to rent that's all.

SHAWN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN P. 
No se han enviado comentarios para esta ubicación.

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