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Customer Reviews for Dennis Wilson Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very nice place! Dennis was a great guy! He explained everything in detail, and helped me hitch the trailer to my vehicle when I picked it up. Great place, highly recommend.
Alan L.The truck was clean but the truck was not the best, as it sounded terrible and we wondered if it would make it to our destination.
Sandy C.Very nice facility and a very nice man.
FRED N.You did good
Ricardo S.The online process was complicated and I had to cal an agent who did not listen or offer much help nothing was explained well for pick up or drop off.
Heidi M.Dennis was awesome and by far the best u haul experience I ever had and only will go threw his location from now on
Robert M.Try arranging a closer pick up site.
Connie B.All good. Dean was very helpful in helping be sure I knew what I was doing!
Tony H.Dennis was very helpful.
James V.Nothing, as good as you can get !
Loius F.A+
Jacob D.Fantastic customer service many people could take lessons.
William H.The owner, Mr. Wilson was helpful and polite. He seems very knowledgeable.
Brenda V.Very clean and professional!!
clara O.Dennis was great! However dealing with the U-Haul people over the phone was exhausting. They made several mistakes which put us behind by hours and then wanted to charge us for going over on our time. They also did not have a 15' truck,at no fault of us,gave us a 20' truck and charged us for the 20' price even though it was their fault. We had to call U-Haul SEVERAL times waiting 10-20 minutes on hold each time and on one occasion even being transferred to someone else 3 times!! There is so much more to this story but long story short they messed up our reservation and wanted us to pay for even sending us 30 minutes in the opposite direction of the way we needed to go to get a truck then making us take it back to that same place. Ugh.
brian F.Why does it cost more than 19.95 day as advertised?
Garry S.Dennis was awesome, friendly and a joy to chat with!
Michael H.Great experience, would definitely rent from Dennis again.
Paul O.The antique automotive atmosphere is awesome. I wouldn't change a thing.
bryan D.Charged me way more than was originally agreed upon
Cassandra K.Very nice , will use again when appropriate time arises.
GARRY B.Dennis is always helpful and efficient.. Hooked up the trailer and checked lights...
Tim E.Dennis was excellent and very friendly.
Tyler B.Great customer service. Agent was courteous and very helpful in assisting with the right sized equipment for my move. Highly Recommend this location. Absolutely no problems. Equipment was in excellent working order with seamless paperwork upon picking the rental trailer.
John M.I was very unhappy with the customer service I received. I was over charged! No one could fix it and I would have to call back yet again!!
Candace P.Very polite and friendly.
Christina N.Dennis was great to work with. If I need a U Haul again, I'm going straight to him.
Michael V.Great customer service!
Dee H.none
Gary N.I would recommend this company to all. Thank you very much..
TONY M.U haul is always my first choice when I'm in need of a trailer. Quick and easy in and out in just a few minutes.
Judy D.Can't say much about the location; I used the 24/7 drop-off and that was very convenient. I did like the layout of the trailer parking; it was easy to pull through and just drop it in line with the others.
Michael G.Quick and easy!
Nathan S.Keep up the good work
Dave Z.It's so nice, it'sright Up the road from where we live. Dennis is great.
sherry R.It took almost a week to find Mr. Wilson. No Dropbox, no sign as to where he was. Left note within the truck and took key to keep it from being stolen. Mr.Wilson was rude on the phone to my mother. I would not recommend using this site for anyone to use.
tanya P.Don't use 24/7 Uhaul when you have a t-mobile phone, we got to Larned at 7:45 and had no service if Dennis hadn`t been willing to come to his shop after hours we would have been screwed.
Eric W.Excellent job
david H.The self-service check in has a major flaw. Cold-calling references doesn't work, because no one will answer a call from someone they don't know. It took me 2 hours to get checked in.
Doug B.I want to know why I had to pay a1.09 a mile when I had to put gas in the truck because it was on empty
Robert W.Dennis was very helpful and professional.
Jack R.Sign that would tell where and how to enter with trailer so that you could get back out of the lot after removing trailer
Kevin W.