Customer Reviews for Crest Self Storage
(Distribuidor de U-Haul del vecindario)

200 comentarios

1060 W Round Grove Rd   Lewisville, TX 75067

(469) 645-6311

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(469) 645-6311

1060 W Round Grove Rd
Lewisville, TX 75067

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4:30 p. m.
  • Dom.: cerrado
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer service was great, rental was fueled and ready on arrival, and the return process was simple. I would recommend for future/current needs.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Just continue doing what you been doing. Service was outstanding!

Tiwana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imran K. 
Clasificación:
4.0

Did not have the dolly I had rented in the truck so I had to go rent one elsewhere

Madison G. 
Clasificación:
5.0

Great folks and service!

Taylor V. 
Clasificación:
2.0

I called in with the reservation number to extend the rental for one day and it was an issue. Someone on the 1800 had put a note in the system to not let the wife extend and she proceed to give me a very hard time time. Uhaul use to be the place to go for rental but it seems to be getting a low in customer service. Long waiting lines, rude customer service at the 800 number. Vehicle not available when you get to the location, etc. This rating is not for this location. Either make you web site work as it should or get better customer service people.

Reno M. 
Clasificación:
5.0

For me nothing. Everything for me went perfect from rental to return, nice equipment.

Phillip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Super friendly! They made the process so easy!

Jenny K. 
Clasificación:
5.0

Great experience! Very friendly staff!

Michael K. 
Clasificación:
5.0

It was a smooth and satisfactory rental experience. The folks at Crest Self Storage were terrific! The only thing I can think of with regard to improvement would be to possibly offer discounts for extra days/extended rentals.

Jane Z. 
Clasificación:
5.0

They didn't have equipment to rent but staff was helpful and truck was as expected. No wait.

Jason H. 
Clasificación:
5.0

Fast and very friendly service! Pick-up and drop-off was effortless. Will definitely use their service again.

Cindy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L. 
Clasificación:
4.0

The online check in process was not smooth and took almost 30 minutes. We kept being logged out of the system while trying to upload the required pictures.

David O. 
Clasificación:
5.0

The gentlemen who checked me out at Crest Self Storage was knowledgable, courteous and efficient. He runs an excellent business,

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kosal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocio A. 
Clasificación:
5.0

The procedure to rent definitely centers around smartphone usage. There should be non-smartphone options available also.

Alice H. 
Clasificación:
5.0

Friendly staff and easy to do business with.

GREGORY F. 
Clasificación:
2.0

My order was supposed to contain a dolly which supposedly been already in truck! No dolly available, which no one told me. I had to call back and was told the carry dolly's. This was an inconvenience, as to where I had to carry all my furniture up two flights of stairs which caused me to throw my back out as well.

DESHONIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley E. 
Clasificación:
3.0

Reserved at one location. Trailer was not in usable condition. Had to go to another location to get a trailer.

Garry V. 
Clasificación:
5.0

GREAT EXPERIANCE, AT BOTH THE STEMMONS AND THE CREST LOCATIONS.

Shannon A. 
Clasificación:
2.0

When I rented a 10 ft box truck at this location, I was charged for insurance without being asked if I wanted to add coverage. I noticed it when I turned the truck back in and saw the price was higher than I calculated. Ed (the guy who rented the truck to me) was adamant that he asked me if I wanted insurance. I tried explaining to him I have full coverage (that covered this rental) plus renters insurance so why would I add a third? He was argumentative and we ended up going in circles. You can tell he was biting his tongue by the look on his face when we agreed to disagree. Of course I'm the one who gets screwed with no refund. They can keep the money this time but they lost a repeat customer. Never going back to this branch. I'm not alleging they nickel & dime people and probably was a misunderstanding (on his end). Nevertheless, handled totally unprofessionally. Did this review hoping this doesn't happen to anymore else.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal B. 
Clasificación:
5.0

Thank you great service and excellent people working there

Roy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLA L. 
Clasificación:
5.0

Everything was great

NAPOLEON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL S. 
Clasificación:
5.0

I was very happy with the service

JENNIFER F. 
Clasificación:
5.0

Van needed an alignment. Otherwise good experience.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Telix R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLA L. 
Clasificación:
2.0

The lady there was s l o w, very dry. No personality. Not friendly.That was our check-in. When we brought it back, the guy that greeted us, was smiling, happy, super friendly, super nice. I would have preferred him.

TYRONE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRELL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHRAVANA P. 
Clasificación:
5.0

The gentleman that assisted me named Dale was more than helpful and made the rental a very easy and pleasant experience.

KENNETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEJANDRO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrius G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramya N. 
Clasificación:
1.0

El cliente no dejó un comentario.

KELVIN G. 
Clasificación:
5.0

You gave good customer service everything's was just fantastic

LINDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAE L. 
Clasificación:
4.0

Clean and inspect both the cab and box of the rental unit before the next rental.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY ELIZABETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Truck smelled like cigarettes ashtray was still full of Ashes definitely needed to be cleaned are use Clorox wipes on the steering wheel and it was so black that I can guarantee the truck was not sterilized in today's Covid protocols

STEVEN S. 
Clasificación:
3.0

Not this locations fault at all but with U-Haul in general. Scheduled a 15 ft truck in advance for 24 hours (just in case for overnight). Did try to pick up a bit early and couldn't which I completely understood as it was scheduled for 1:30. Come back about an hour later for my reservation time only to be told the person hasn't brought the truck back and we are on a time crunch. Had to be transferred to another location to quickly get things done within two hours and bring back before closing. As we needed the washer and dryer out today, we had no choice but to quickly rush and get things done with just myself and my boyfriend. The other 2 people helping quit cause they could only do it around 2 pm. Now I have a swollen foot and my boyfriend has a broken finger since the washer fell. The Crest location did absolutely great with accommodating this cluster fuck.

BRITTANY M. 
Clasificación:
1.0

Customer service at this location was very unhelpful and refused to address my problem. The fuel gauge on the truck that I rented did not work. I rented the truck with 11/16 of fuel, and used down to half a tank. As I attempted to refill the truck, the gas gauge never rose. The gentleman documented that I was at half a tank plus slightly more, however I have a receipt showing that I put 17.5 gallons in the car. The truck is completely filled up however the gas gauge shows that I'm just slightly above a half of a tank. The gentleman at the customer location refused to give me a refund, and refused to admit if there was anything wrong with the gauge, even after his helper documented that the gauge was reading half of a tank and I had a receipt showing that I put 17.5 gallons, he refused to help me. At this point I want to file a formal complaint and request a refund because of the experience. I would like to speak with someone further about the situation, and I want an immediate refund based on the fuel amount that I added to the vehicle . I can be reached at 469â€"4 96â€"1251.

DANIEL M. 
Clasificación:
5.0

The two workers were awesome and friendly.

CHEYENNE T. 
Clasificación:
5.0

Overall, I really like this location because both managers well very hospitable. They both had excellent customer service skills, they were polite and friendly! I love great customer service and these two had it! I was even given a credit because I didn't need or use the appliance dolly! Wow, way to go Crest Self Storage on West Round Grove in LEWISVILLE! I GIVE THE TWO THUMBS UP AND 5 STARS IF I COULD. The truck was a little dirty in the cab but I believe they just did have time to clean it from the last person because I just walked in. Other than that, everything was great! I would recommend this location for renting your UHAUL needs. Thank you and God Bless Crest and Texas!

CHARAY M. 
Clasificación:
1.0

Contract: 24935751 I rented a truck with a 1/2 tank, but in the contract that I received later by email, it was 15/16. I drove just 17 miles and during my return, I was forced to fuel it to full. So instead of 2 gallons that I really used, I fuel 12. I have scanned the receipt from a gas station.

ALEXANDER P. 
Clasificación:
1.0

Fix your trucks alignment, breaks, and headlights. Was not worth anywhere near what I payed for that tin piece of junk. Was 100% NOT satisfied

JACOB S. 
Clasificación:
5.0

Check-in/check-out was extremely easy and the truck was ready and waiting for me.

Debra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamela B. 
Clasificación:
3.0

Making sure equipment is ready and on the truck.

Valerie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph C. 
Clasificación:
5.0

Excelente la atencion

JESUS C. 
Clasificación:
5.0

Easy, convenient process with very friendly and helpful staff. ¡Gracias!

JOHN N. 
Clasificación:
5.0

Cindy and the gentleman assisting her were great. Polite, knowledgeable and very helpful. The truck had been damaged by the previous customer and this was pointed out and apologies were made. This was the only 26footer available so I accepted it as is.

ROSS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYLA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Excellent service, good people

YANAY H. 
Clasificación:
5.0

Everyone was extremely helpful and very nice.

ROBERT W. 
Clasificación:
5.0

Very friendly and helpful! Would definitely recommend'

Maria A. 
Clasificación:
3.0

This site is having less rental equipments so plan ahead of you are in need of dolly's or furniture pad etc.

Tarun S. 
Clasificación:
5.0

Very easy, quick, clean and ready to go!

Mark G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley J. 
Clasificación:
3.0

El cliente no dejó un comentario.

DWIGHT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
1.0

Do U-Haul truck that I used broke down on me two times, and I was not refunded my money. The employees at the location that I rented a U-Haul from were very friendly, but were not very helpful.

RICKEY H. 
Clasificación:
5.0

Very friendly and helpful !

Robert P. 
Clasificación:
5.0

Ed and Cindy were very pleasant and easy to do business with.

JOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
1.0

Stop trying to get over on people and make your own rules. Bad attitude, rushing, impatient…I can go on.

TURKEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

I feel the mileage charge is too much or should be packaged in some way. Truck was good. People were nice and checkout/ check in was good.

Gregg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL THOMAS Y. 
Clasificación:
2.0

Would have been nice to know that they didn't have dollies when I picked up when I ordered two on my reservation days before. Wasn't really a good start for moving day.

EDGAR H. 
Clasificación:
5.0

Very smooth step by step instructions on walking me through check out and check in service

DEBRA G. 
Clasificación:
5.0

Thanks. Made the move easier. Quick pick up, new and clean 15' truck at a fair price.

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMEN I. 
Clasificación:
4.0

Returning rental equipment keys off business hours was not clear. I have waited a while to connect to customer service to determine what to do next. Customer care advised me to return the keys next day but the store is closed on Sunday, I still have to go again to return the key. It could have been better if instructions are clear

Kamaluddin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB MITCHELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABBIGAIL KATHLEE P. 
No se han enviado comentarios para esta ubicación.

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