Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

976 comentarios

10000 Sam Neace Dr   Florence, KY 41042

(859) 371-1289

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 11/24/2022: cerrado
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(859) 371-1289

10000 Sam Neace Dr
Florence, KY 41042

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 11/24/2022: cerrado
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The lady working there was so nice and awesome to work with from beginning to end.

Donna T. 
Clasificación:
5.0

The blonde haired lady that was working on July 30 was absolutely amazing she was so polite and friendly I couldn't have asked for a better experience

Raymond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allory H. 
Clasificación:
4.0

The phone checkout did not work, kept saying my license has too much glare to be accepted, had to do the manual desk checkout anyway. Then I rented from 10-10 and got charged a wrong After Hours Service fee. I did return it early but should not have a fee for early return. Then the charges email says if issues email 46150_gm@uhaul.com if issues, went to email about extra charge and email is an invalid email that kicked back saying not a valid email account.

Mark M. 
Clasificación:
5.0

When I returned the truck, it was the easiest process! The person was polite and very customer friendly.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

Van worked great! Person upon return was friendly and helpful!

Rick S. 
Clasificación:
5.0

Best rental experience I have ever had with Uhaul. Pleasant to deal with, explained things about returning the rental after hours that no one else ever did.

Alan S. 
Clasificación:
5.0

Great Job All Around. Thank You!

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lydia M. 
Clasificación:
2.0

El cliente no dejó un comentario.

izabella A. 
Clasificación:
5.0

Hard to improve perfection :) Always have a wonderful experience ~ thank YOU!!!

FRANK S. 
Clasificación:
5.0

Compass professionalism is remarkable, great customer service

VICTOR P. 
Clasificación:
5.0

Nothing to improve. It was a great experience

Rose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

Quick and easy process

Jasmine B. 
Clasificación:
3.0

The check engine light was on, the person @ the service desk told me they all had that light & that's why I should get insurance.

Anadia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE D. 
Clasificación:
5.0

The lady working was really nice and helpful

Frank A. 
Clasificación:
3.0

The equipment was not clean and there were several marker lights out.

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron R. 
Clasificación:
1.0

Horrible experience. Being overcharged $120 because people cannot do math and figure out the correct mileage or gas level. Reservation was at 2:30 and when I got there the office was locked. Called the courtesy number and finally around 10 till three someone open the door. As I entered the office completely reeked of pot. Told me that they were out of furniture pads but I could go to another location to pick them up if I want to. Would have been nice to know that when I made the reservation. Went ahead and bought bubble wrap to take the place of the furniture pads. Was marked 1295 and rang up at the register 1995 so they made a price adjustment. When the receipt came they had charged me for 69 miles instead of the 24 miles that I have documented in the pictures I took. They also charge me 11 gallons worth of fuel which is incorrect. Would not recommend this location for any reason for anything. Phone number and email don't work. So will be disputing the charge with my credit card company.

Amy C. 
Clasificación:
5.0

ND

Billy C. 
Clasificación:
4.0

Van was a little dirty

Gary B. 
Clasificación:
4.0

after hours drop off, but an 10x difference from the other location. i felt more welcomed at this unmanned location than the pick up . except the Uhaul App has got to be fixed so you can upload pictures of odo/gas. very disappointed in app.

David B. 
Clasificación:
5.0

Excellent service!

Carnelo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhnea T. 
Clasificación:
5.0

Best experience I've ever had with a Uhaul rental. The staff was very friendly and helpful and the equipment was in great shape.

Scott C. 
Clasificación:
5.0

Staff was awesome, in and out.

Wanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britton H. 
Clasificación:
5.0

I used this location many times very nice friendly respectful and always good price

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

Everything seemed good and fine. I like the uhaul app and doing everything on the phone because I don't wanna deal with people and that makes it nice. Overall very satisfied with everything.

MICHAEL C. 
Clasificación:
5.0

The staff is very patient and the manager has a great personality!

Francine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoseLuis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
2.0

I personally filed up the gas gage to where I got it at and they're claiming I used another 3 gallons of gas in a matter of 2 miles which isn't accurate I was charged an additional $20 for things I was not aware of lots of hidden fees I'm not thrilled with the customer service at this location.

Shawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha R. 
Clasificación:
4.0

The lady in the office who assisted me was very friendly, kind , courteous and helpful. She clearly went over the instructions of what I had to do for my rental. I had a pleasant experience.

latrice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

very friendly and knowledgeable.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
3.0

The inside of the rental truck cab was filthy dirty. Potato chips, trash etc.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDWAYNE S. 
Clasificación:
5.0

The staff was amazing they made it go smooth and easy fast simple you couldn't ask for more from a U-Haul I will always use them and if you need a U-Haul definitely look into this place

NINA H. 
Clasificación:
5.0

Not much. This location has always been extremely nice to work with on my moving needs...

KYLE A. 
Clasificación:
3.0

Wrong equipment was reserved by rep on phone. Wanted truck and they had van. Van door would Not shut property. Had to go back to pick up another truck. Was charged fuel for $30 was told it had a full tank and it only had a quarter. Have it in dispute for three days and still no call

SALLY R. 
Clasificación:
2.0

Trailer was not ready to go. Iced to the ground to the point I had to use a screw driver to chip ice away from wiring harness and chains. Ice sheets on the roof of the trailer that could have seriously damaged trailing vehicles on the expressway. Spent over an hour at location due to them only having one staff member and then received nothing but attitude and excuses that it was an all female staff when asked for assistance. Then I had to wait until the following day to return the trailer because they wanted it left behind the gate, which they could have just given me a temporary code for. Most certainly will not be back. I have used several other U-Haul locations in the area over the years and this was by far the worst managed location I have ever seen.

JEFFREY S. 
Clasificación:
3.0

I picked up the truck with 3/4 of a tank of gas in it. I drove from the store to buttermilk exit and back. Didn't use much gas and actually put $10 in the tank to fill it back up to what it was when I got in. Finished returning it only to find that I was charged $25 for gas. I spoke to the woman working and she said she didn't know what to tell me. Will not be renting from here again.

Amber B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

The representative I worked with at this location in order to rent the vehicle was knowledgeable, and very nice.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Printer was slow but that was mechanical not personnel! They were both friendly and professional!

Charlie M. 
Clasificación:
3.0

Explain that you must check in vehicle on your mobile device.

CATHIE B. 
Clasificación:
5.0

Renting a Uhaul was a new experience for me. My wife and I made a roundtrip to Tennessee to pick up some equipment. Everything went well, and the process for returning the van is reasonably straightforward as long as you are comfortable with your smartphone. I have no complaints.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIE H. 
Clasificación:
4.0

Fix drink holder. Vacuum cabin floor.

FRANCES P. 
Clasificación:
1.0

When checking in to pick up trailer, the person working the counter simply pointed me to the back of the lot where the trailer was located and told me to stop by the office on my way out so that she could take a picture to validate that I hooked up the trailer correctly. No support was offered nor given to assist in attaching the trailer. Upon return, it was exactly the same, "go drop it where you picked it up and I will email you a receipt". This is very poor customer service on the part of Uhaul's dealer, very disappointing. We use Uhaul for all of our needs and will never use this location again.

Leonard R. 
Clasificación:
1.0

Be more empathetic towards costumers because moving is extremely stressful enough without the added stress of people not knowing how to do their jobs. Not everyone's circumstances are the same and you guys should take that into accountability when doing your job or attempting to anyway. Not only should i be getting my deposit back! But I should also be getting reimbursed for the gas I wasted driving to ghost locations, my time and money because I paid people to help me move and I couldn't even get a truck. So when i finally got the truck I had no help and had to move my whole house with my sister. Which lead to shit tons of other problems.

STEPHANIE W. 
Clasificación:
5.0

Lady at front desk was very helpful and nice to work with. She help make rental go very smooth.

MICHAEL B. 
Clasificación:
5.0

Madison was very professional and courteous. She explained the differences between two add-on programs ( insurance and roadside assistance) that was hard for me to understand. The place is always clean and tidy inside the office. Grounds were ok with some wet spots fro earlier rain which was right in front of my storage unit. This will be my place to get Uhauls I. The future and will be recommending Compass to friends and family. Thank you Madison!

JUSTIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Don't over book your vehicles. Had to drive a box truck when I booked a van. Not cool

Cody H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley S. 
Clasificación:
5.0

Agent was friendly and helpful. About as easy of a time I've ever had renting anything...

RANDALL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie C. 
Clasificación:
5.0

Kera was extremely helpful and very courteous. Excellent service with a smile!

TOD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Maddie and Wanda made renting a U-Haul a great experience! They were very nice and professional!

RICK J. 
Clasificación:
1.0

Information was not given to owner and 24/7 wasn't set up and 3 vehicles were blocking the trucks that we were renting-causing a delay in pick up. Worker was very angry and was visibly agitated at the situation. While I was on phone with CSR from U-Haul she repeatedly told me to “hang up on them, they are useless”. She did give me some extra mile allowance and the CSR rep stated she would credit my account back $50 but instead I was somehow charged an additional $14.84. There is NO WAY I am contacting that Compass storage rep, and I do feel that I should get the $50 credit or at the very least the $14.84 taken off.

JONNA S. 
Clasificación:
5.0

They were perfect

Lucas B. 
Clasificación:
5.0

Ninguno

Justin M. 
Clasificación:
5.0

This was my first time renting at the Compass location. It will be my go to place going forward. The contact less pickup through the app worked perfectly for I had to pick up before opening hours. On my return, the staff was welcoming and courteous. An all around great experience!

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN M. 
Clasificación:
5.0

The people there are so nice and helpful. They are awsome.

TERRY R. 
Clasificación:
2.0

When I called to book ahead of time. I received very poor info. told them I had a Ford Explorer and reserved a 6 by 12 trailer. Never told I couldn't pull a trailer with my vehicle. Drove 75 miles where I would pick it up to drive furniture home, then told when I tried to pick it up I couldn't pull it with my vehicle. I had to pay more money, rent a van, leave my vehicle, drive home and unload, drop the rental van off, and get a ride back to Florene to pick up my vehicle. Thanks for the inconvenience and extra expense. The lady in the office when I picked up in Florence was very helpful and nice.

TED C. 
Clasificación:
5.0

Both employees i interacted with were WONDERFUL. Nice and clean store front too!

REBECCA DIANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHUL P. 
Clasificación:
5.0

Excellent location to rent your U-Haul.

LESLIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

excellent customer service

Barry T. 
Clasificación:
5.0

Very easy experience

ROBERT S. 
Clasificación:
5.0

Quick, good value. In and Out in no time. Friendly service.

JOHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUNG P. 
No se han enviado comentarios para esta ubicación.

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